P314 Broadband Sharing Gateway with 4-Port Switch
Troubleshooting
12-3
12.3 Problems with the WAN Interface
Table 12-3
Troubleshooting the WAN Interface
Problem
Corrective Action
The WAN IP is provided when the ISP recognizes the user as an
authorized user after verifying the MAC address or Host Name or
User ID.
Find out the verification method used by your ISP.
If the ISP checks the LAN MAC Address, tell the ISP the WAN MAC
address of the Prestige. The WAN MAC can be obtained from
Menu
24.1.
In case the ISP does not allow you to use a new MAC, you can clone
the MAC from the LAN as the WAN MAC and send it to the ISP
using
Menu 2 – WAN Setup
(recommended).
If the ISP checks the Host Name, enter host name in the
system
field in
Menu 1 – General Setup
when you connect the Prestige to a
cable/xDSL modem.
Cannot get WAN IP from the ISP.
If the ISP checks the User ID, make sure that you have entered the
correct
Service Type
,
User Name
and
Password
in
Menu 4 –
Internet Access Setup
.
Can’t connect to a remote node or
ISP.
Check Menu 24.1 to verify the line status. If it indicates
Down
, then
refer to the section on the line problems.