ZyXEL Communications Prestige 100, User Manual

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Troubleshooting 111
Problems with the LAN Interface
Can’t PING any station on the LAN
1. Check the LAN LED on the front panel of your Prestige. If it is
on, then the link is up. If it is off, then check the cables
connecting your Prestige to your LAN.
2. The type of Ethernet interface that you have configured in
menu 3.1. Verify that you are using the same (AUI or 10BaseT)
as configured in this menu.
3. Verify with your network administrator that the IP address and
the IP subnet mask configured in menu 3.2 are valid for that
LAN.
4. Check the physical Ethernet cable, and make sure the
connections on the Prestige and also to the hub are secure.
Problems Connecting to a Remote Node or ISP
1. Check menu 24.1 to verify the ISDN status. If it indicates
‘down’ then refer to the section on the ISDN line problems.
2. In menu 24.4.5, do a manual call to that Remote Node. You
will see some messages printed onto the screen. The messages
will show you whether the call has been connected or not. If
the call is not connected, verify the following parameters in
menu 11: Pri(mary) Phone #, Sec(ondary) Phone #, and
Transfer Rate.
3. If the call is connected, but the call still terminates, then there
may be some kind of negotiation problem. Verify the following
parameters in menu 11: My Login, My Password, Route, IP
LAN Addr. Also verify your IP address in menu 3.2.
4. If you check the error log in menu 24.3.1, this will usually give
you some logs regarding why the call was dropped. If there is