ZyXEL Communications P-660HWP-D1, User Manual

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Chapter 23 Troubleshooting
P-660HWP-D1 User’s Guide
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Advanced Suggestions
• Check the settings for bandwidth management. If it is disabled, you might consider
activating it. If it is enabled, you might consider changing the allocations.
23.4 Powerline Issues
V
I cannot start my powerline device.
1 Check your power supply. Powerline adapters operate from the power supplied by your
home wiring and cannot operate without a working power supply.
2 Make sure that you are using the power cable included with your P-660HWP-D1 to
attach your P-660HWP-D1 to the power supply. Standard plugs do not have a powerline
network capability.
3 Remove the P-660HWP-D1’s plug from the outlet. Then plug an electrical device that
you know works into the same power outlet. This checks the status of the power outlet.
4 Plug a second HomePlug AV adapter into an outlet adjacent to your P-660HWP-D1 and
see if the
Link LED lights up. This checks whether the P-660HWP-D1 can detect the
powerline adapters on your electrical circuit.
V
I cannot access my powerline network.
1 Make sure that the devices on your network are all on the same electrical wire.
2 Check also that the network does not extend past the power meter. Powerline signals
cannot pass this.
3 Make sure that all the powerline adapters you are using are HomePlug AV compliant.
The P-660HWP-D1 does NOT recognize earlier versions of HomePlug powerline
adapters such as HomePlug 1.0 or 1.0.1. (Although they can coexist on the same
network.)
4 Make sure that the network name is the same on all of your powerline adapters.
V
The signal on my powerline network is weak.
1 Do not plug the devices in electrical surge protectors, as they may decrease the
powerline signal.
2 Place the powerline devices away from appliances such as refrigerators or air-
conditioners that consume a lot of power.
3 Place the powerline devices away from electrical insect-killers as the radio waves will
interfere with the powerline signals.