Chapter 21 Troubleshooting
LTE3301 Series User’s Guide
134
21.3 LTE3301 Ac c e ss a nd Lo g in
I don’t know the IP address of my LTE3301.
1
The default IP address of the LTE3301 is
192.168.1.1
.
2
If you changed the IP address and have forgotten it, you might get the IP address of the LTE3301 by
looking up the IP address of the default gateway for your computer. To do this in most Windows
computers, click
Sta rt > Run
, enter
c m d
, and then enter
ipc o nfig
. The IP address of the
De fa ult G a te wa y
might be the IP address of the LTE3301 (it depends on the network), so enter this IP address in your
Internet browser.
3
Reset your LTE3301 to change all settings back to their default. This means your current settings are lost.
See
Section 1.5 on page 12
for information on resetting your LTE3301.
I forgot the password.
1
The default password is
1234
.
2
If this does not work, you have to reset the device to its factory defaults. See
Section 1.5 on page 12
.
I cannot see or access the
Lo g in
screen in the Web Configurator.
1
Make sure you are using the correct IP address.
• The default IP address of the LTE3301 is
192.168.1.1
.
• If you changed the IP address (
Section 8.4 on page 81
), use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for
I don’t
know the IP address of my LTE3301.
2
Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide.
3
Make sure your Internet browser does not block pop-up windows and has JavaScript and Java
enabled. See
Appendix A on page 138
.
4
Make sure your computer is in the same subnet as the LTE3301. (If you know that there are routers
between your computer and the LTE3301, skip this step.)
• If there is a DHCP server on your network, make sure your computer is using a dynamic IP address.
See
Section 8.4 on page 81
.
• If there is no DHCP server on your network, make sure your computer’s IP address is in the same
subnet as the LTE3301. See
Section 8.4 on page 81
.
