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Zoom 1077 Series, User Manual

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Appendix C: Zoom Technical Support Services 

73 

Contact Zoom by Email 

You can email Zoom with any tech support questions you might 
have and one of our Technical Support Engineers will respond 
by email within 2 business days. You may request personal 
assistance via email at www.zoom.com/techmail. When emailing 
Zoom, be sure to include the following: 

•

  Serial number of your adapter 

•

  Your full name and address 

•

  A detailed description of your problem 

Contact Zoom by Phone 

You can reach Technical Support by calling these numbers: 

In the United States, call 

(617) 753-0961

. 

In the UK, call  

London: 

+44 2033180660

 or  

Manchester: 

+44 1618840074 

Certain other countries can dial an in-country number to reach 
Zoom Technical Support: 
Portugal:

 +35 1221451012

 

Spain:

 +34 911516304

 

Switzerland:

 +41 435000369

 

 

Summary of Contents for 1077 Series

Page 1: ...Wireless N USB Adapter U S E R G U I D E ...

Page 2: ...essing security options 10 WiFi Protected Setup WPS 12 WEP Wired Equivalent Privacy WEP Shared 14 WPA2 15 WPA 16 802 1x 16 Changing your Security Setting 17 3 Advanced Options 18 Creating Profiles 18 Monitoring Link Status 20 Using Network and Rescan 22 Advanced Configuration 23 WMM WiFi Multimedia 23 Radio On Off 24 About tab 25 Help tab 25 Soft AP Mode 26 ...

Page 3: ... 3 10 4 and 10 5 35 Installing and Connecting the Adapter 35 5 Setting Security for Mac 40 6 Advanced Configuration for Mac 53 Appendix A TCP IP Settings 56 Appendix B Troubleshooting 69 Appendix C Technical Support 71 Appendix D Regulatory Information 75 ...

Page 4: ...ct your computer to a wireless network Enable security on the Wireless N USB adapter Use the advanced features of the Wireless N USB configuration software Chapters 1 and 2 cover the basics what you need to get connected and to enable security If you are interested in the more advanced features of the Wireless N USB adapter please see Chapter 3 This chapter explains how to create profiles so you c...

Page 5: ...2000 If you have already installed the adapter on a computer by using the separate Quick Start guide for instance you can skip this chapter If you have a Mac please go to Chapter 4 on page 35 Before You Begin If you want to install the Wireless N USB adapter on a Windows PC your PC needs the following Available USB port Windows 7 Vista XP or 2000 CD or DVD drive 6 MB of free hard drive space ...

Page 6: ...s Vista and Windows 7 only If the AutoPlay dialog box appears click Run Setup exe If a message appears saying An unidentified program wants access to your computer or Do you want to allow the following program from an unknown publisher to make changes to this computer click Allow or Yes 2 On the next screen select Install 3 A Zoom Wireless N USB Setup screen is displayed for a few seconds while th...

Page 7: ...cable is semi rigid you can twist the extension cable to orient the USB Adapter for best reception Usually a vertical orientation is best To connect to a network Now you are ready to connect to a network Wireless networks typically have a wireless access point router or gateway at the heart of the wireless network Wireless networks sometimes use wireless security and sometimes do not What you do n...

Page 8: ...eless network that has security scroll down to Section 2 Setting Security and follow the instructions To connect to a network without security 1 Double click the Zoom icon on your taskbar to open the configuration software 2 In the Zoom Wireless N USB Network window look through the list of available wireless networks and highlight the network you want and then click Connect 8 Wireless N USB Adapt...

Page 9: ...hly recommend security Chapter 2 Setting Security on page 10 has descriptions of the available security options and setup instructions If you have difficulty accessing the Internet follow the suggestions in the Troubleshooting section in Appendix B at the end of this User Manual The Adapter LED The state of the LED on the Wireless N USB adapter is explained below LED Status Meaning Flashing The Wi...

Page 10: ...ecurity options 1 On your taskbar double click the Zoom Wireless N USB icon to open the Zoom Wireless N USB configuration software 2 Make sure that the desired wireless network is displayed in the Profile and SSID text boxes the term Infra designates an Infrastructure network and that the Network Type is correct There are two types of wireless networks Infrastructure and Ad Hoc In an Infrastructur...

Page 11: ...WEP security WEP is the preferred setting WEP Shared should only be used when connecting with certain Mac products that do not support standard WEP If the devices in your network do not support WPA2 or WPA select WEP data encryption This method requires you to enter an encryption key The keys can be 64 or 128 bits in length WPA2 Select WPA2 if all of the devices in the network support WPA2 or if y...

Page 12: ... icon on your taskbar to launch the Config Utility 2 On the Configuration tab click the WPS button to open the WPS Config screen 3 Go to the wireless access point or router and activate the WPS pushbutton or Secure Setup or similarly named button or a virtual pushbutton on the software display of the access point You may have to hold down the WPS button for several seconds or until the WiFi indica...

Page 13: ...If the access point does not have a hard or soft security pushbutton you can use the PIN option 2 In the text box the Adapter s randomly generated PIN number will be displayed 3 Go to the access point or router enter the Adapter s PIN number in the appropriate place on the access point s configuration interface and click a button called Start PIN 13 Chapter 2 Setting Security ...

Page 14: ...ireless connection and you re ready to use the Internet WEP Wired Equivalent Privacy WEP Shared 1 In the Network window select the wireless network you want to join and click Connect 2 In the Encryption tab click the Encryption drop down arrow and select WEP recommended or WEP Shared 3 In the WEP Key area do the following a b In the first drop down list select Hexadecimal digits or ASCII character...

Page 15: ...e any upper or lower case letters and numbers For example MyKey 4 Click OK to save your settings and return to the Configuration tab 5 Click the Close box to exit the configuration software That s it You have configured WEP security for your wireless connection and you re ready to use the Internet WPA2 Select WPA2 if all of the devices in the network support WPA2 1 In the Network window select the...

Page 16: ...software That s it You have configured WPA security for your wireless connection and you re ready to use the Internet 802 1x With 802 1X authentication each wireless device client sends a signal to the wireless access point or router which in turn sends the signal to the RADIUS server The server determines whether or not the client is allowed to join the network You can access 802 1x option from W...

Page 17: ...LS Transport Layer Security Smart Card There are no authentication extension options with TLS Generic Token Card TLS Smart Card EAP FAST LEAP 4 Click OK to save your settings and return to the Configuration tab 5 Click the Close box to exit the configuration software That s it You have configured 802 1x security for your wireless connection and you re ready to use the Internet Changing your Securi...

Page 18: ...or a particular wireless connection If you plan to use more than one network you can create a profile for each one and then switch to its profile when you want to connect to that particular network For example you may want to set up profiles for a work network and a home network each of which has different configuration settings By creating two profiles you can store the settings for each network ...

Page 19: ...ch you want to be able to switch quickly when you arrive home Give the profile the name Home 3 Then enter the following settings SSID Select the network name In the example above the SSID is Home Network Type From the drop down list select Infrastructure Enable Security by selecting the Encryption tab Then from the menu select the type of security you wish to enable Chapter 3 Advanced Options 19 ...

Page 20: ...u After you enter your security settings click OK to return to the Configuration tab 4 In the Configuration area click the OK button to save the settings Monitoring Link Status To access the Status area click on the arrow on the bottom right corner of the Zoom utility screen 20 Wireless N USB Adapter ...

Page 21: ...of packets transmitted per second without errors RX number of packets received per second without errors Link Quality Infrastructure only The transmission quality of the last received packet 80 100 Excellent 60 80 Good 40 60 Fair Under 40 Poor or no connection Signal Strength Infrastructure only The transmission signal strength of the last received packet expressed as a percent of maximum allowabl...

Page 22: ...the list The information displayed on the Network tab is as follows SSID Service Set Identifier An SSID also known as Network Name is chosen by the person who sets up the network The SSID is a code attached to all packets sent over an infrastructure wireless network The code can contain up to 32 alphanumeric characters All devices in the network must share the same SSID Network Type Infrastructure...

Page 23: ...u can view and set the following parameters Wireless Mode Country Region Code Enable TX Burst Enable TCP Window Size Fast Roaming at 70 dBm When you are finished click on the Apply button WMM WiFi Multimedia To access this window click the WMM button on the Configuration tab Chapter 3 Advanced Options 23 ...

Page 24: ... Setup Enable Radio On Off Instead of unplugging the USB Adapter when you want to turn the wireless connection off you can click the Radio On Off button on the Configuration tab To reconnect click the Radio On Off button which will turn the connection on again 24 Wireless N USB Adapter ...

Page 25: ...guration tab Here you can view information about the Driver version DLL version and EEProm version Help tab To access this window click the Help button on the Configuration tab Here you can access online help for the Wireless N USB Adapter Chapter 3 Advanced Options 25 ...

Page 26: ... adapter act as a wireless AP For example if you had a cable or ADSL modem directly attached to your PC you can use your wireless USB adapter as an AP to allow other wireless devices to access the cable or ADSL modem 1 Click OK 2 In the Zoom Utility window that opens up click on the AP icon at the top 26 Wireless N USB Adapter ...

Page 27: ... would like to assign to the network 8 The IP Address is automatically generated 9 Click Apply Note Clients that need to connect to this network should use the same SSID and Preshared Key assigned here For Windows Vista XP and 2000 Right click the Zoom icon on the taskbar and select Switch to AP Mode to make your wireless USB adapter act as a wireless AP For example if you had a cable or ADSL mode...

Page 28: ...ss mode Use MAC Address Click this button to replace SSID by the MAC address Country Region Code The available channel differs from different countries No forwarding among wireless clients No beacon among wireless client clients can share information each other The system default is no forwarding Hide SSID Do not display AP name System default no hide Allow BW 40MHz Click to disable this function ...

Page 29: ...Click to apply the above settings Security Setting Tab The Security Setting tab displays the Authentication Type and Encryption Type used within the AP The system default is no authentication and encryption Encryption Type From here you can select None WEP WEP Shared WPA or WPA2 WPA Pre shared Key Enter the Pre shared key here Group Rekey Interval Default is 60 seconds WEP Key Only valid when usin...

Page 30: ...ith this soft AP Reject All Only the MAC address listed in the Access List can NOT connect with this soft AP MAC Address Manually force the MAC address using the function Click Add and the MAC address will be listed in the Access List pool Access List Display all MAC Address that you have set Add Add the MAC address that you would like to set Delete Delete the MAC address that you have set Remove ...

Page 31: ...onnection MAC Address The station status MAC address of current connection AID Raise value by current connection Power Saving Mode This section displays whether the current connection supports Power Saving Status The status of the current connection Chapter 3 Advanced Options 31 ...

Page 32: ...Event Log Tab This tab records all of the event times and messages Event Time yy mm dd hh mm ss Records the event time Message Records all the event messages 32 Wireless N USB Adapter ...

Page 33: ...r All Retries Frames failed transmit after hitting retry limit Frames Transmitted Successfully After Retry Frames successfully sent with one or more reties Receive Statistics Frames Received Successfully Frames Received Successfully Frames Received With CRC Error Frames received with CRC error Frames Dropped Due To Out of Resource Frames dropped due to resource issue Duplicate Frames Received Dupl...

Page 34: ...About Tab This tab displays the wireless card and driver version information 34 Wireless N USB Adapter ...

Page 35: ...g and Connecting the Adapter Important Do not plug the Adapter into your computer yet We will tell you when to plug it in 1 Insert the Wireless N USB CD into the CD or DVD drive 2 Double click the Zoom installer to open Click on the Mac folder 3 In the folder select your OS X version and double click to open Chapter 4 Installation Instructions for Mac OS X 10 3 10 4 and 10 5 35 ...

Page 36: ...er into one of the available USB slots on your computer If it is difficult to insert the USB Adapter directly into the USB slot because there isn t enough space near the slot first plug the USB Adapter into the extension cable included in the package and then plug the other end of the extension cable into the USB slot in your computer Since the extension cable is semi rigid you can twist the exten...

Page 37: ...nx in OS X 10 4 10 3 Click on it and the IP Address should be displayed in the dialog box 15 You should now be connected To check your connection open your Web browser and go to your favorite site To connect to a network Now you are ready to connect to a network Wireless networks typically have a wireless access point router or gateway at the heart of the wireless network Wireless networks sometim...

Page 38: ... Connect 3 If you join a wireless network that does not have security you should now be connected To check your connection open your Web browser and go to your favorite site If the network you select has security configured you must enable and configure security on your Zoom Wireless N USB Adapter before you can connect See Chapter 5 Setting Security for Mac If you have difficulty accessing the In...

Page 39: ...s N USB adapter is explained below LED Status Meaning Flashing The Wireless N USB adapter is attempting to or is connected to a wireless network and is transmitting or receiving data Chapter 4 Installation Instructions for Mac OS X 10 3 10 4 and 10 5 39 ...

Page 40: ...tware and enter the same encryption key Accessing security options 1 From the Go menu on your Mac Finder s menu bar select Applications To open the configuration software double click the USB Wireless Utility icon 2 In the Site Survey window make sure that the desired wireless network is displayed in the SSID text box the term Infra designates an Infrastructure network and that the Network Type is...

Page 41: ... your network This protocol can greatly simplify the process of configuring WPA2 or WPA security WEP Wired Equivalent Privacy Both the WEP and WEP Shared Authentication modes set WEP security WEP is the preferred setting WEP Shared should only be used when connecting with certain Mac products that do not support standard WEP If the devices in your network do not support WPA2 or WPA select WEP data...

Page 42: ...ns To open the configuration software double click the USB Wireless Utility icon 2 On the Wireless Utility screen click the WPS button to open the WPS Config screen 3 Go to the wireless access point or router and activate the WPS pushbutton or Secure Setup or similarly named button or a virtual pushbutton on the software display of the access point You may have to hold down the WPS button for seve...

Page 43: ...e Adapter s randomly generated PIN number will be displayed 3 Go to the access point or router enter the Adapter s PIN number in the appropriate place on the access point s configuration interface and click a button called Start PIN or something similar to activate a search for the Adapter When the access point or router identifies the Adapter it will automatically configure security You should no...

Page 44: ...s network you want to join and click Connect For the Encryption type click the Encryption drop down arrow and select WEP recommended or WEP Shared 2 In the WEP Setting area do the following a In the first drop down list select Hexadecimal digits or ASCII characters Wireless N USB Adapter 44 ...

Page 45: ...d numbers For example MyKey12345678 ASCII 64 bits 5 characters The characters can be any upper or lower case letters and numbers For example MyKey 3 Click OK to save your settings and return to the Configuration tab 4 Click the Close box to exit the configuration software That s it You have configured WEP security for your wireless connection and you re ready to use the Internet WPA2 Select WPA2 i...

Page 46: ...ption type click the Encryption drop down arrow and select WPA 2 Enter the WPA Preshared Key in the text box 3 Click OK to save your settings and return to the Configuration tab 4 Click the Close box to exit the configuration software That s it You have configured WPA security for your wireless connection and you re ready to use the Internet Changing your Security Setting for Mac If the type of se...

Page 47: ...e when you want to connect to that particular network For example you may want to set up profiles for a work network and a home network each of which has different configuration settings By creating two profiles you can store the settings for each network and then switch quickly and easily from one network to the other by selecting the appropriate profile 1 From the Go menu on your Mac Finder s me...

Page 48: ...11 Ad Hoc channel Note You will only need to follow this section for the Ad Hoc channel if you selected the Ad Hoc network type From the drop down list select the channel used by the other device s in the network If you are setting up the first computer in the network select a channel Also to avoid interference it is desirable to have a 5 channel difference between your channel and the channel bei...

Page 49: ... the WEP Encryption Type is available to you After you enter your security settings click OK to return to the Profile window 4 In the Profile window highlight the profile you created and click Activate Monitoring Link Status for Mac Chapter 6 Advanced Options for Mac 49 ...

Page 50: ...s Link Quality Infrastructure only The transmission quality of the last received packet 80 100 Excellent 60 80 Good 40 60 Fair Under 40 Poor or no connection Signal Strength Infrastructure only The transmission signal strength of the last received packet expressed as a percent of maximum allowable power Note you may be able to improve the signal strength by plugging the USB adapter into the extens...

Page 51: ...entify the MAC address BSSID of your wireless access point or router Check the channel difference between your network and other networks within range Check the network type infrastructure or ad hoc of your network Verify whether security is enabled for your network To use this window click the Site Survey tab then click the Rescan button to refresh the list Chapter 6 Advanced Options for Mac 51 ...

Page 52: ...t Identifier A Basic Service Set consists of a wireless access point or router connected to wired network and a set of wireless devices In an infrastructure network the BSSID is the MAC address of the wireless router or wireless access point In an ad hoc network the BSSID is the MAC address of the first computer in the network to be powered up Signal The strength and quality of your transmissions ...

Page 53: ...on on the Configuration tab Here you can view and set the following parameters Wireless Mode TX Rate Enable TX Burst Enable PSP XLink Select Your Country Region Code Radio On Radio Off button When you are finished click on the Apply button Chapter 6 Advanced Options for Mac 53 ...

Page 54: ...Statistics tab for Mac To access this window click the Statistics button on the Configuration tab Here you can view Transmit and Receive statistics Wireless N USB Adapter 54 ...

Page 55: ...ab for Mac To access this window click the About button on the Configuration tab Here you can get view information about the Driver version MAC address and EEPROM version Chapter 6 Advanced Options for Mac 55 ...

Page 56: ...s is set for dynamic addressing DHCP This is typically the correct setting for an Infrastructure network but needs to be changed to static IP addressing if you are using an Ad Hoc network Note Use our instructions as a basic guide Advanced users will know other ways to set up their networks To set up TCP IP please go to the section that corresponds to your Windows or Mac operating system Note that...

Page 57: ... Network and Sharing Center select Change adapter settings from the menu on the left side of the screen c Right click on the Wireless Network Connection icon and select Properties Appendix A TCP IP Settings 57 ...

Page 58: ... addressing continue with Step 2 below For dynamic addressing DHCP continue with Step 3 below 2 To set static IP addressing In the TCP IPv4 or TCP IPv6 Properties dialog box on the General tab complete the following a Ensure that Obtain an IP address automatically is not selected Then select the buttons labeled Use the following IP address and Use the following DNS server addresses Wireless N USB ...

Page 59: ...uld be the same for each computer in your ad hoc network e Click OK twice That s it You have set static IP addressing for a Windows 7 computer in an ad hoc network 3 For dynamic addressing DHCP To verify your DHCP settings complete the following a Ensure that Obtain an IP address automatically is selected b Select either Obtain a DNS server address automatically or Use the following DNS server add...

Page 60: ...r TCP IPv6 Properties dialog box a From the desktop click the Start button select Control Panel and then double click Network and Sharing Center b In the Network and Sharing Center window under Tasks select Manage Network Connections Wireless N USB Adapter 60 ...

Page 61: ...e Wireless Network Connection option d In the Wireless Network Connection Status dialog box click the Properties button e In the Wireless Network Connection Properties dialog box highlight the version of TCP IP Transmission Appendix A TCP IP Settings 61 ...

Page 62: ...or an IP address If you are adding it to an existing ad hoc network increment the last digit by one for example 10 0 0 6 10 0 0 7 c Enter 255 255 255 0 for Subnet mask The Subnet mask should be the same for each computer in your ad hoc network d Enter 10 0 0 5 for Default gateway and Preferred DNS server This is the IP address of the first computer that was set up in your ad hoc network The Defaul...

Page 63: ...Control Panel and then click Network Connections b Right click the Wireless Network Connection icon and select Properties c In the Wireless Network Connection Properties dialog box select Internet Protocol TCP IP from the list and click the Properties button d To set static IP addressing continue with Step 2 below For dynamic addressing DHCP continue with Step 3 below 2 To set static IP addressing...

Page 64: ...t static IP addressing for a Windows XP computer in an ad hoc network 3 For dynamic addressing DHCP To verify your DHCP settings complete the following a Ensure that Obtain an IP address automatically is selected b Ensure that either Obtain a DNS server address automatically or Enable DNS is selected All text boxes for static IP addressing should be blank c Click OK twice to exit That s it You hav...

Page 65: ...he following IP address and Use the following DNS server addresses are selected b If this is the first computer to be set up in the ad hoc network enter 10 0 0 5 for IP address If you are adding it to an existing ad hoc network increment the last digit by one for example 10 0 0 6 10 0 0 7 c Enter 255 255 255 0 for Subnet mask The Subnet mask remains the same for each computer in your ad hoc networ...

Page 66: ... automatically or Enable DNS is selected All text boxes for static IP addressing should be blank c Click OK twice to exit That s it You have verified your DHCP settings for a Windows 2000 computer in an infrastructure network Mac 1 Follow these steps to open the Network dialog box a From the desktop click the Apple logo select System Preferences b Click on Network Wireless N USB Adapter 66 ...

Page 67: ...u are on the TCP IP tab In the Configure 1Pv4 drop down menu select Manually b If this is the first computer to be set up in the ad hoc network enter 10 0 0 5 for an IP address If you are adding it to an existing ad hoc network increment the last digit by one for example 10 0 0 6 10 0 0 7 c Enter 255 255 255 0 for Subnet mask The Subnet mask should be the same for each computer in your ad hoc netw...

Page 68: ...puter in an ad hoc network 3 For dynamic addressing DHCP To verify your DHCP settings complete the following a In the Configure IPv4 drop down menu ensure that Using DHCP is selected b The Status at the top of the window should say Connected c Close the dialog box by clicking on the red button x at the top left of the box d Click Apply That s it You have verified your DHCP settings for a Mac compu...

Page 69: ... extension cable try changing the orientation of the adapter by twisting the semi rigid USB extension cable to angle it toward the direction of the access point or router Try the adapter in another USB port Unplug other USB devices from your computer one at a time and see if that allows the adapter to work If possible try installing the adapter on another computer If the problem does not seem to b...

Page 70: ...ally remove the USB adapter from the USB port Then select Start All Programs Zoom Wireless N USB Uninstall Zoom Wireless N USB Now you can re install the Wireless N USB software by following the instructions at the beginning of this manual by starting from To install the Adapter on page 6 Mac users To uninstall follow the instructions below Insert the CD that came with the package into your CD or ...

Page 71: ...ct Name __________________________________ Product Model Number __________________________________ Product Serial Number __________________________________ Date Installed _______________________ The serial number S N is located on the adapter next to the S N barcode Please be sure to write the number down This will greatly speed up your service and insure that the service representative is address...

Page 72: ... Smart Facts is an automated intelligent database of Frequently Asked Questions FAQ s about Zoom products It allows you to search for solutions to your Technical Support questions by product or via a powerful Keyword Search Engine If you still cannot find a solution to your question SmartFacts lets you access our Technicians via email for a personalized response SmartFacts provides you with a way ...

Page 73: ...hmail When emailing Zoom be sure to include the following Serial number of your adapter Your full name and address A detailed description of your problem Contact Zoom by Phone You can reach Technical Support by calling these numbers In the United States call 617 753 0961 In the UK call London 44 2033180660 or Manchester 44 1618840074 Certain other countries can dial an in country number to reach Z...

Page 74: ...074 Please note that the customer is responsible for any charges including brokerage or customs and duties associated with shipping the defective unit to Zoom for repair During the first year Zoom will pay return shipping to the customer by common carrier After the first year the customer may be required to pay a shipping and handling fee Any applicable customs duties and brokerage charges to impo...

Page 75: ...equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may ...

Page 76: ...in operation not in accordance with local regulations and may cause harmful interference to other systems The user is obligated to ensure that the device is operating according to the channel limitations indoor outdoor restrictions and license requirements for each European Community country as described in this document If configured incorrectly you can contact technical support for instructions ...

Page 77: ...rderungen und den anderen relevanten Festlegungen der Richtlinie 1999 5 EC R TTE Dieses Produkt ist das gekennzeichnete CE Ο κατασκευαστής δηλώνει με αποκλειστική του ευθύνη ότι αυτό το προϊόν συμμορφώνεται με την Οδηγία 1999 5 ΕC μέσω των παρακάτω Αυτό το προϊόν φέρει τη Σήμανση CE Il fornitore dichiara sotto la sola responsabilità che questa apparecchiatura è compliant a 1999 5 EC R TTE direttiv...

Page 78: ...ns and makes no warranty or representation either expressed or implied with respect to the quality performance merchantability or fitness for a particular purpose of the software or documentation The manufacturer reserves the right to make changes to the hardware software and documentation without obligation to notify any person or organization of the revision or change All brand and product names...

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