(Date / Name): 20.04.2011 Fu/Su
Drawing no.: 12280-0701-05
Page 24 of 28
Name: TR 800 WEB
ZIEHL industrie-elektronik GmbH + Co KG, Daimlerstr.13, D-74523 Schwäbisch Hall, Tel.: +49 791 504-0, Fax: -56, email: [email protected]
12. Troubleshooting
boot
appears in the digital display
Cause
This is not an error.
The internal webserver is starting up.
Remedy
After switching on the network, the internal webserver needs app. 1 min. until it
starts. After that, the digital display extinguishes.
After performing a software update, the webserver automatically reboots.
Er 5
appears in the digital display
Cause
The internal webserver is not working correctly
Remedy
Do a reset; press the reset button on the unit (see Point 8.8) or switch off the unit
and then back on.
After max. 2 min,
Er 5
and
boot
should no longer be flashing in the display.
Er 1
or
Er 2
appears in the digital display
Cause
Sensor short-circuit or sensor interruption on the TR 800 Web
Remedy
Check sensor on the TR 800 Web to see if it is electrically okay and is correctly
connected.
Er 4
appears in the digital display
Cause
A connected thermocouple is connected the wrong way around
Remedy
Check the thermocouple and connect it correctly if applicable
Er 8
appears in the digital display
Cause
Internal device error
Remedy
Switch unit off and back on. If the error message continues to appear, the unit
must be returned to the factory for repair
LED Rx and Tx constantly flash
Cause
The unit is momentarily performing a software update
Remedy
A software update can take up to 5 min. After that, the LEDs automatically go out.
If the LEDs continue to flash, an error occurred during the software update.
Switch off the unit and back on. The LEDs must go out
Displayed temperature does not match the sensor temperature
Cause
o
False measuring-unit was set
o
Error in the scaling
Remedy
Check the settings in the web user interface in [Sensors
– Sensor Settings]
User name/password not known
Remedy
See 8.9.2
Set default IP address 10.10.10.10
User management is deactivated, http-Port = 80 and https-Port = 443
e-mails are not receive
Remedy
e-mails are not receive, if multiple recipients are used. Reason could be that one
address from the e-mail server is not accepted, then the e-mail is not sent.
Test: Change to the browser menu "User", enter all the recipients in an "email"
field, press "Test Email" button, wait for some time (10-60 s), then check the
"Test Mail Logfile".
