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ATLAS Model 9000

Troubleshooting

Confidential and Proprietary

63041A0208

5-3

Service Manual

5.1 Introduction

The troubleshooting aids in this section will help you to diagnose operating difficulties and
system malfunctions in the

Instrument

system. As Field and Repair Center experience

identifies recurrent problems and appropriate diagnostic processes, this section will be
expanded to include additional troubleshooting aids.

5.2 Troubleshooting

Notes

If replacement of a subassembly fails to correct a problem, be sure to reinstall the original
subassembly before resuming troubleshooting.

5.3 Diagnostic

Software

The Diagnostic Software file may be accessed using following path:

C:\Program

Files\CZM\ATLAS

Calibration\Calibration.exe

The initial screen will require a password to proceed (see Figure 5.1). The diagnostic access
password is “

diag

”.

Figure 5.1 Diagnostic Software Password Screen

Summary of Contents for ATLAS 9000

Page 1: ...ATLAS Corneal Topography System Model 9000 Service Manual Confidential Proprietary Part No 63041 Revision A February 2008...

Page 2: ...very effort has been made to keep the information contained in this document current and accurate as of the date of publication or revision However no guarantee is given or implied that the document i...

Page 3: ...ge is the part number of the service manual text along with the Revision letter and date for that page for example 63041A0208 Subsequent revisions to a page will be noted by a corresponding change to...

Page 4: ......

Page 5: ...ons 1 5 1 4 2 Instrument Precautions 1 6 1 4 3 Meaning of the Warning Labels 1 7 1 5 Internal Layout 1 7 1 6 System Overview 1 8 1 7 Functional Description 1 8 1 7 1 Base Module 1 8 1 7 2 Tower Module...

Page 6: ...stment and Calibration 4 1 Introduction 4 3 4 2 Calibration Verification Check 4 3 4 3 Calibration File Installation 4 4 4 4 Windows XP Activation 4 6 4 4 1 Windows XP Activation LAN 4 6 4 4 2 Windows...

Page 7: ...trated Parts Breakdown 7 7 7 7 1 TFT Assembly 7 8 7 7 2 Tower Assembly 7 10 7 7 3 Y Drive Assembly 7 12 7 7 4 X Z Stage Assembly 7 14 7 7 5 Base Assembly 7 16 7 7 6 Patient Support Assembly 7 18 Appen...

Page 8: ...and Proprietary Service Manual viii 63041A0208 Appendix C Data Transfer C 1 C 1 Model 900 992 C 1 C 2 Model 993 995 C 7 Appendix D Software Software Tools D 1 Appendix E Replacement Hard Drive Inform...

Page 9: ...ulletins 1 4 1 3 ATLAS 9000 Service Strategy 1 5 1 4 Precautions 1 5 1 4 1 General Safety Precautions 1 5 1 4 2 Instrument Precautions 1 6 1 4 3 Meaning of the Warning Labels 1 7 1 5 Internal Layout 1...

Page 10: ...General Information ATLAS Model 9000 Confidential and Proprietary Service Manual 1 2 63041A0208 Notes...

Page 11: ...tec training classes See Section 1 3 for additional information regarding the ATLAS 9000 service strategy The procedures in this manual assume that the reader is familiar with operation of the instrum...

Page 12: ...cal problems and corrections software updates new troubleshooting procedures problem alerts service manual revisions new calibration or adjustment procedures upgrade announcements procedures system ch...

Page 13: ...or Carl Zeiss Meditec U S domestic operations the ATLAS service procedures listed below must be performed at a Carl Zeiss Meditec Repair Center in Dublin California All other service procedures can be...

Page 14: ...r possible future use Whenever the ATLAS Model 9000 is shipped the instrument must be transported in its original shipping package to prevent damage When spare parts are received save the shipping mat...

Page 15: ...d by Carl Zeiss Meditec to achieve optimum performance and safety 1 4 3 Meaning of the Warning Labels The following safety alert symbols indicate important safety messages in this Service Manual When...

Page 16: ...nce between the rings These values are then converted by the software into a topographical map of the cornea 1 7 Functional Description 1 7 1 Base Module The following items are major components in th...

Page 17: ...IBLE PANEL COMB SERIAL CONTROL TO LOGIC BOARD PCOM LVDS LVDS TFT DATA TO LOGIC BOARD PLVDSIN IDE CD RECORDER IDE COM PARALLEL USB ETHERNET PS 2 KEYBOARD PS 2 MOUSE EXTERNAL VGA AUDIO Figure 1 1 Logic...

Page 18: ...LVDS LVDS TO TFT PUSBOUT PUSBIN P5VSB IN MAIN POWER SUPPLY 12V OUT 5VSB TO COMPUTER BOARD Figure 1 2 Hard Drive All system software and patient data reside on the Internal Hard Disk Drive by default...

Page 19: ...a format 6 6mm x 5 3mm array with 5 2um square pixels Placido Ring Illumination PCBA Placido Illumination is the source The Placido ring illumination uses 950nm high power IR LEDs The drive circuit c...

Page 20: ...inverter backlight enables signal through the Logic PCBA The data interface standard used between the Computer board and the TFT is Open LDI LVDS Display Interface single pixel mode 1 7 2 3 Joystick T...

Page 21: ...Section 2 Preventive Maintenance Checkout Confidential and Proprietary 63041A0208 2 1 Service Manual 2 1 Preventive Maintenance 2 3 2 2 System Checkout Procedure 2 3...

Page 22: ...Preventive Maintenance Checkout ATLAS Model 9000 Confidential and Proprietary Service Manual 2 2 63041A0208 Notes...

Page 23: ...d floors excessively dry weather or other causes Ensure that all instrument precautions Section 1 4 are being observed 2 2 System Checkout Procedure The system checkout procedures are used to verify t...

Page 24: ...play is stable and free of graphical defects o Verify that the fixation LED is working o Check that the optics head can be moved to all of its maximum travel limits without any significant resistance...

Page 25: ...ructions 3 3 3 1 1 Table 3 1 3 5 3 2 Chin Rest Removal 3 5 3 3 Operator Panel Removal 3 6 3 4 Tower Cover Removal 3 6 3 5 Joystick Belt Removal 3 7 3 6 Monitor Removal 3 8 3 7 Optics Head Removal 3 9...

Page 26: ...Parts Removal Replacement ATLAS Model 9000 Confidential and Proprietary Service Manual 3 2 63041A0208 Notes...

Page 27: ...d in Section 6 In addition to the drawings in this section the parts drawings in Section 7 provide useful reference for parts identification and relative locations during removal replacement procedure...

Page 28: ...ment to malfunction After replacement of parts or an assembly perform a limited operational check of the associated functions before complete reassembly of the instrument After complete reassembly per...

Page 29: ...hould be performed not necessarily in numerical sequence Assembly Replaced Follow ups Required Follow up Actions Hard Disk Drive 1 2 3 20 1 Calibration File Installation 4 3 Optics Head Assembly 1 20...

Page 30: ...e two screws from under the operator side near corners 2 Grasp and slide the cover as pictured Figure 3 2 Operator Panel Removal 3 4 Tower Cover Removal 1 On the monitor face plate insert a flathead s...

Page 31: ...4 Tower Cover Removal 3 5 Joystick Belt Removal 1 Remove the Operator and Tower Covers Section 3 3 and 3 4 2 Disconnect the joystick cable and feed it through the slots 3 Using the joystick raise the...

Page 32: ...vers Section 3 3 and 3 4 Important When removing the cables grasp the connector body DO NOT PULL DIRECTLY ON THE WIRES 2 Disconnect the two cables LVDS and 12v and one ground cable Figure 3 6 3 7 3 Re...

Page 33: ...3 4 2 Remove the Monitor Assembly Section 3 6 3 Disconnect the cables from the Optics Head PCB locations PJOY and PLOGIC 4 Disconnect the USB cable from the ATLAS Logic PCB and feed it back to the opt...

Page 34: ...Remove the 2 screws from the distribution harness side 5 Slide the module toward the front of the instrument to release Note The Motherboard Power Connector Support Tool is required when reconnecting...

Page 35: ...edge of the CPU module interface side 5 Lift the assembly module to clear it from the chassis and maneuver the module out 6 When the cable connectors at the interior of the board are accessible remove...

Page 36: ...rive mounting bracket to the chassis 4 Remove the drive from the bracket Note Use Zeiss FRU Hard Drives Only Software Image is not available separately Upon new installation you will need to proceed t...

Page 37: ...and Proprietary 63041A0208 4 1 Service Manual 4 1 Introduction 4 3 4 2 Calibration Verification Check 4 3 4 3 Calibration File Installation 4 4 4 4 Windows XP Activation 4 6 4 4 1 Windows XP Activati...

Page 38: ...Adjustment and Calibration ATLAS Model 9000 Confidential and Proprietary Service Manual 4 2 63041A0208 Notes...

Page 39: ...is familiar with the operation of the instrument Complete operating instructions are contained in the ATLAS User Manual 4 2 Calibration Verification Check Purpose To determine whether the ATLAS Model...

Page 40: ...ance Because of this each optics head contains its own individual XML file Any time an optics head or hard drive is replaced it may be necessary to reload the associated calibration file Note The ATLA...

Page 41: ...e 4 2 Optics Calibration File 3 Replace this file with your new copy of the file You can either delete the file outright move it to the recycle bin or simply rename it Note Make sure the replacement f...

Page 42: ...ears 3 Select the option for No I don t want to register now let s just activate Windows and then select Next Windows will automatically be activated and a Thank You window appears 4 Select OK 4 4 2 W...

Page 43: ...Section 5 Troubleshooting Confidential and Proprietary 63041A0208 5 1 Service Manual 5 1 Introduction 5 3 5 2 Troubleshooting Notes 5 3 5 3 Diagnostic Software 5 3...

Page 44: ...Troubleshooting ATLAS Model 9000 Confidential and Proprietary Service Manual 5 2 63041A0208 Notes...

Page 45: ...rocesses this section will be expanded to include additional troubleshooting aids 5 2 Troubleshooting Notes If replacement of a subassembly fails to correct a problem be sure to reinstall the original...

Page 46: ...al 5 4 63041A0208 The Diagnostic Main Menu Screen Figure 5 2 displays calibration information as read from the Instrument Calibration file Selecting Diagnostics will bring up the main program used to...

Page 47: ...e this function Joystick This function checks the joystick switch Up indicates normal status Down should be displayed once the Joystick Button is pressed Rings This function corresponds with the statu...

Page 48: ...Section 6 Diagrams Confidential and Proprietary 63041A0208 6 1 Service Manual 6 1 System Interconnect Diagram 6 3 6 2 System Wiring Diagram 6 5...

Page 49: ...Diagrams ATLAS Model 9000 Confidential and Proprietary Service Manual 6 2 63041A0208 Notes...

Page 50: ...Logic Board Controls Placido disk LEDs Chinrest signals Joystick button Bulkhead passthrough for USB 2 0 to camera LVDS to TFT panel power to TFT panel PS 2 Keyboard RJ 45 connector CPU Board Harddis...

Page 51: ...FIGURE 6 2 ATLAS Model 9000 System Wiring Diagram...

Page 52: ...turn Authorization 7 4 7 4 2 Packing for Shipment 7 4 7 4 3 Returning Defective Parts 7 4 7 5 Recommended Spares 7 5 7 6 Parts Lists 7 6 7 6 1 Accessories Supplies Consumables 7 6 7 6 2 Cables 7 6 7 6...

Page 53: ...Parts ATLAS Model 9000 Confidential and Proprietary Service Manual 7 2 63041A0208 Notes...

Page 54: ...s order form available from Service Parts Stores Parts needed overnight can be ordered by phone from the Parts Department The cost of shipping parts for next day delivery is very high and should be us...

Page 55: ...e Carl Zeiss Meditec Parts Department for a replacement shipping container Shipping containers are not available for assemblies that are supplied by a separate vendor i e monitors printer keyboard com...

Page 56: ...ecific territory and maintains a separate spares inventory For International service operations the items recommended here for spare parts inventory should be adjusted locally after consideration of s...

Page 57: ...ools test equipment and service supplies please refer to Appendix A 7 6 1 Accessories Supplies Consumables Part No Description 66787 Accessory Kit CTS2 22511 Power Cord Hospital Grade Grey 100 120V 22...

Page 58: ...Parts listed without a part number are not available separately and should not be removed or loosened order the next higher assembly Caution Many parts on the optics head require critical factory ali...

Page 59: ...on 1 28283 10 Screw M3X10 2 14446 Washer Sq Cone 3 59017 LCD TFT 12 1 LVDS 4 58868 Plate TFT Display w shim attached used on first 50 instruments 66328 Plate TFT Display w o shim 5 02069 Tab Spade Gro...

Page 60: ...ATLAS Model 9000 Parts Confidential and Proprietary 63041A0208 7 9 Service Manual 7 7 1 TFT Assembly...

Page 61: ...Parts ATLAS Model 9000 Confidential and Proprietary Service Manual 7 10 63041A0208 7 7 2 Tower Assembly Item Part No Description 1 28295 16 Screw M4X16 2 14445 Washer Sq Cone...

Page 62: ...ATLAS Model 9000 Parts Confidential and Proprietary 63041A0208 7 11 Service Manual 7 7 2 Tower Assembly...

Page 63: ...Y Axis 10 29513 14 Shoulder Screw 11 58958 Brake Bracket 12 43116 5 Nylon Liner 5MM ID 13 43141 Compression Spring 14 58893 12 Screw M4X12 15 57386 Washer Flat 16 66321 Drawer Slide Y Axis 17 57712 B...

Page 64: ...ATLAS Model 9000 Parts Confidential and Proprietary 63041A0208 7 13 Service Manual 7 7 3 Y Drive Assembly...

Page 65: ...63495 Z Axis Bracket 6 58955 X Z Shaft 7 32336 Screw M5 8 22101 Washer Sq Cone 9 51177 Washer Flat 10 38244 Ball Bearing 11 58788 Idler Bearing Spacer 12 58574 Housing XZ Stage 13 59426 Catch Tower H...

Page 66: ...ATLAS Model 9000 Parts Confidential and Proprietary 63041A0208 7 15 Service Manual 7 7 4 X Z Stage Assembly...

Page 67: ...Bumper 8 Screw 12 28295 12 Screw M4X12 13 58984 Fan 12V 22CFM 14 28350 Washer M3 10 15 38803 Rubber Grommet 16 57371 Flat Washer 17 Part of the Power Supply 18 58962 Standoff M4X52 19 00305 Screw 6 3...

Page 68: ...ATLAS Model 9000 Parts Confidential and Proprietary 63041A0208 7 17 Service Manual 7 7 5 Base Assembly Note Ground straps are not shown...

Page 69: ...12 11 36178 Miter Gear 12 48990 Chinrest Slide 13 28375 Screw Set M4X4 14 36109 Chinrest Adjustment Knob 15 00557 Retaining Ring 16 06711 Washer Wavy 17 01273 Washer Flat 18 58858 Shaft 19 00567 Washe...

Page 70: ...ATLAS Model 9000 Parts Confidential and Proprietary 63041A0208 7 19 Service Manual 7 7 6 Patient Support Assembly Bracket Patient Support Brace...

Page 71: ...TLAS 9000 Test Eye Tool A 2 A 2 3 External Hard Drive A 2 A 2 4 Static Protection Kit A 2 Appendix B Data Management B 1 B 1 Acronis Software Installation B 1 B 2 ATLAS Model 9000 System Recovery B 5...

Page 72: ...Appendices ATLAS Model 9000 Confidential and Proprietary Service Manual Appendices 2 63041A0208 Notes...

Page 73: ...d below Additional detail regarding the special tools and test equipment is provided in Section A 2 Description Part No Acronis Backup Software 64861 Atlas 9000 Test Eye Tool 43243 1 Data Transfer Cro...

Page 74: ...4 9 D which are used to verify calibration of the system A 2 3 External Hard Drive The external Hard Drive is used as a tool to backup and restore customer data when replacing the internal Hard Drive...

Page 75: ...med on the ATLAS Model 9000 and it is undesirable to have the unit plugged into a power receptacle an alternate grounding point is necessary Usually an acceptable ground point can be found at the cove...

Page 76: ...Appendix A ATLAS Model 9000 Confidential and Proprietary Service Manual A 4 63041A0208...

Page 77: ...ovided you use the tool correctly as described herein WARNING Use only the Factory Installed Acronis True Image software with the Atlas Model 9000 instrument Carl Zeiss Meditec partitions the hard dri...

Page 78: ...is as a last step in the repair process as it will create a new image of the C partition If this is done before re installing the Calibration or Configuration files they will not be captured in the im...

Page 79: ...00 Appendix B Confidential and Proprietary 63041A0208 B 3 Service Manual 3 Install the Acronis Tool CD into the optical drive and browse its contents 4 Locate and execute the file Install bat Figure B...

Page 80: ...starts indicated by the following displays Figure B 3 Command Box Figure B 4 Acronis Loading Figure B 5 Acronis Imaging the C Partition When the recovery image process is complete the system reboots t...

Page 81: ...u options for launching Windows in alternate modes When launched in this way Acronis runs using a Linux operating system kernel This method is necessary only when the system will not boot up to the re...

Page 82: ...anual B 6 63041A0208 System Recovery Follow these steps to use Acronis for system recovery 1 Launch Acronis via the OS as explained above 2 Click Recovery The Restore Data Wizard opens Figure B 7 Figu...

Page 83: ...tten 4 At this point depending on the circumstance as explained below select one of two archives in the left pane on the left under Desktop a If the instrument has never had a software upgrade there s...

Page 84: ...the textual Data D portion of the name It is not sufficient to click the sign to expand the tree 5 Once the correct archive has been selected for your circumstance as explained in Step 4 click Next T...

Page 85: ...ct the checkbox for OS C If necessary clear the MBR and Track 0 checkbox and any other Click Next The wizard prompts you to select the target partition to which the system software partition will be r...

Page 86: ...e wizard prompts you to indicate the restored partition type Figure B 11 Select Restored Partition Type 8 By default the Active radio button is selected Do not change this selection Select the Active...

Page 87: ...Figure B 13 Specify a Logical Drive Letter for Restored Partition 10 Select the radio button that says Yes I want to assign a logical drive letter to the restored partition 11 In the drop list below...

Page 88: ...41A0208 12 Click the radio button that says No I do not Click Next The wizard prompts you to choose restore options Figure B 15 Choose Restore Options 13 Select the Use default options radio button Cl...

Page 89: ...ns Summary 15 When satisfied that the recovery summary is correct click Proceed to start the recovery If you are running Acronis through Windows you will be prompted to reboot the system Figure B 17 C...

Page 90: ...sful upgrade of the system software so later recovery may be to the most recent software version Note Each Acronis archive uses approximately 3 5 to 4 0 GB of hard disk space Therefore we recommend th...

Page 91: ...2 Click Backup The Create Backup Wizard opens Figure B 19 Create Backup Wizard 3 Click Next The wizard prompts you to select a partition for backup Figure B 20 Select a Partition to Back Up 4 Only sel...

Page 92: ...t date is used as the name in YYYYMMDD year month day format This will aid in identifying the most recent archive if you need to restore the hard drive later Click Next The wizard prompts you to choos...

Page 93: ...Maximum This saves space on the instrument hard drive Then in the left pane click Backup priority to set this option Figure B 24 Backup Priority Select High B Select High which makes the backup operat...

Page 94: ...itting Select Automatic C Select Automatic In the left pane click Additional settings to set these options Figure B 26 Additional Settings Select Checkbox D Select the checkbox to Validate backup arch...

Page 95: ...ommend that you add comments that will help identify the archive specifically in relation to the system software version after which it was created For example Image created after installation of appl...

Page 96: ...that the backup summary is correct click Proceed to start the backup Acronis reports backup progress including time remaining Figure B 28 Operation Progress Dialog Only backup the system software part...

Page 97: ...gure C 1 P N 66301 External Hard Drive Enclosure Tool Note This tool will accept EIDE Drives only older drives or those less than 1 2GB in capacity will not work Transfer Procedure Step 1 Prepare the...

Page 98: ...Appendix C ATLAS Model 9000 Confidential and Proprietary Service Manual C 2 63041A0208 Figure C 2 Enclosure Drive Bay Figure C 3 4 Pin Molex Power Figure C 4 Slide Drive Back into IDE Connector...

Page 99: ...time Figure C 5 Drive Enclosure Rear Panel Step 2 Transfer Data to the ATLAS 9000 Instrument 1 Ensure that the ATLAS 9000 is powered up Navigate to the Windows Desktop Ensure the Hard Drive enclosure...

Page 100: ...a Window Figure C 7 Moving Exams Folder 3 A new window should appear as illustrated in Figure C 7 displaying the contents of the ATLAS 900 series drive Locate and Move Drag Drop the folder called Exam...

Page 101: ...tabase window Figure 8 4 Enter ATLAS 1 in the Name Field Click the browse button to the right of location field to select and open the Corneal mdb file located in the Exams folder on the Desktop 5 Onc...

Page 102: ...ial and Proprietary Service Manual C 6 63041A0208 Figure C 9 ATLAS Importer Screen Step 4 Finishing Up At this point the process should be complete Remove the ATLAS 900 series drive from your enclosur...

Page 103: ...y Transfer Procedure Step 1 ATLAS 993 995 Networking Setup 1 Exit the ATLAS MAIN MENU screen by double clicking on the word Main in green at the top right hand corner This will take you to the Windows...

Page 104: ...splayed asking for a Windows 98 Install disk select Exit If you get a Windows 98 error message click Cancel 7 Restart your computer at the prompt to turn on file sharing 8 After ATLAS starts up exit t...

Page 105: ...was previously connected to a DHCP network the IP address on the ATLAS will be held and not be released If this is the case you will need to release it manually 1 Unplug all Ethernet ports on the ATL...

Page 106: ...go to the next step 6 To release the IP address type ipconfig release_all Figure C 15 Press Enter on the keyboard Figure C 15 Release IP Address Note If the IP address does not release then you have s...

Page 107: ...onnect a Cross Over cable to the Ethernet ports of the ATLAS 9000 and ATLAS 993 995 You may see a Warning message for limited or no connectivity This should be Okay 2 Exit the ATLAS software on the AT...

Page 108: ...the Exams folder and select Copy Figure C 18 Figure C 18 Right click on the Exams Folder Select Copy 7 Right click on the Exams folder and select Explore 8 Click My Computer to display the drives 9 Ri...

Page 109: ...into the ATLAS Software using the CTS Operator 2 Run the ATLAS Importer on the ATLAS Software Tools Run ATLAS Importer 3 Select the Database button and then the Add button to add the ATLAS 993 995 dat...

Page 110: ...dd the database Check the Skip Archived box Figure C 22 Importing the ATLAS 1 Database to the ATLAS 9000 6 Click the Start Import button to start importing the ATLAS 1 database into the ATLAS 9000 7 C...

Page 111: ...e Manual Appendix D Software Software Tools The following is a list of available ATLAS Model 9000 software software upgrades List of ATLAS Model 9000 System Software DESCRIPTION PART NUMBER Revision A...

Page 112: ...Appendix D ATLAS Model 9000 Confidential and Proprietary Service Manual D 2 63041A0208...

Page 113: ...e current and previous versions of the field replaceable ATLAS Model 9000 hard disk drive Unless otherwise specified the current drives will be the only drives available as a replacement Information f...

Page 114: ...Appendix E ATLAS Model 9000 Confidential and Proprietary Service Manual E 2 63041A0208...

Page 115: ...Forms The following forms are required for servicing the ATLAS 9000 instrument The forms should be used as masters for making additional copies Refer to the following list for the forms and their loca...

Page 116: ...Appendix F ATLAS Model 9000 Confidential and Proprietary Service Manual F 2 63041A0208...

Page 117: ...all Atlas Corneal Topographer Model 9000 CT9K service bulletins issued to date The bulletins are indexed in two ways by bulletin number and by instrument subassembly The index will be updated periodi...

Page 118: ...Page 2 CT9K ID01 INDEX BY NUMBER NUMBER SUBJECT CT9K 001 Service Manual Revision A Release INDEX BY SUBASSEMBLY DOCUMENTS CT9K 001 Service Manual Revision A Release...

Page 119: ...ibution of the ATLAS Model 9000 Service Manual Distribution of the ATLAS Model 9000 Service Manual will be done selectively as follows U S Domestic Service All Domestic Field Support Engineers can acc...

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