Administrator’s Guide for SIP-T2_Series_T4_Series IP Phones
332
Procedure
ACD can be configured using the configuration files or locally.
Configuration File
<MAC>.cfg
Configure ACD feature for
account:
Parameters:
account.X.acd.enable
account.X.acd.available
<y0000000000xx>.cfg
Assign an ACD key.
Parameters:
linekey.X.type
Configure ACD auto available.
Parameters:
acd.auto_available
acd.auto_available_timer
Local
Web User Interface
Assign an ACD key.
Navigate to:
http://<phoneIPAddress>/servlet
?p=dsskey&model=1&q=load&li
nepage=1
Configure ACD auto available
timer.
Navigate to:
http://<phoneIPAddress>/servlet
?p=features-acd&q=load
Phone User Interface
Assign an ACD key.
Details of Configuration Parameters:
Parameters
Permitted Values
Default
acd.auto_available
0 or 1
0
Description:
Enables or disables the IP phone to automatically change the status of the ACD
agent to available after the designated time.
0-Disabled
1-Enabled
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