Yealink T5 Series, Administrator'S Manual

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Administrator’s Guide for SIP-T58V/T58A/T56A/CP960 IP Phones
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Permitted
Values
0 -Disabled
1 -Enabled
Default 0
Web UI Features->ACD->ACD->ACD Available Auto
Parameter
account.X.acd.unavailable_reason_enable
[1]
<MAC>.cfg
Description
It enables or disables the unavailable/away reason code feature.
Note : It works only if “account.X.acd.available" is set to 1 (Enabled). It is not applicable to CP960 phones.
Permitted
Values
0 -Disabled
1 -Enabled, the unavailable/away reason of agent state will be displayed on the IP phone screen (for
example, on lunch, in the bathroom, taking a coffee break or a personal break).
Default 0
Parameter acd.auto_available_timer <y0000000000xx>.cfg
Description
It configures the interval (in seconds) for the status of the ACD agent to be automatically changed to avail-
able.
Note : It works only if “account.X.acd.enable” and “acd.auto_available” are set to 1 (Enabled).
Permitted
Values
Integer from 0 to 120
Default 60
Web UI Features->ACD->ACD->ACD Auto Available Time (0~120s)
[1]
X is the account ID. For T58V/T58A/T56A, X=1-16.
Example: Setting ACD
The following example shows the configuration for ACD. It is not applicable to CP960 phones.
Example
######Set an ACD for account 1#######
account.1.acd.enable = 1
account.1.acd.available = 1
account.1.subscribe_acd_expires = 3000
acd.enable = 1
acd.auto_available_timer = 60
features.homescreen_softkey.acd.enable = 1
######Set an ACD key#############
linekey.1.type=42
linekey.1.label=ACD
After provisioning, you can tap the Login soft key or ACD key to log into the ACD system. After logging into the ACD
system, Available / Unavailable soft key appears on the phone screen. You can tap Available / Unavailable soft key to
change ACD state. The ACD key on the IP phone indicates the ACD state.