Yealink T46S Skype for Business User Manual Download

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User Guide for the T46S Skype for Business phone

Summary of Contents for T46S Skype for Business

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Page 2: ...y form or by any means with any purpose other than personal use Warranty 1 Warranty THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE SUBJECT TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATIO...

Page 3: ...product is available on the Yealink Support page for the product Patent Information China the United States EU European Union and other countries are protecting one or more patents of accompanying products and or patents being applied by Yealink Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback Email your opinions and comments to DocsFeedback ye...

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Page 5: ...Yealink uses software under the specific terms of the GPL Please refer to the GPL for the exact terms and conditions of the license The original GPL license source code of components licensed under GPL and used in Yealink products can be downloaded online http www yealink com GPLOpenSource aspx BaseInfoCateId 293 NewsCateId 293 CateId 293 ...

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Page 7: ...figuration Also be sure to read the Quick Start Guide in your phone package before you set up and use the phone As you read this guide keep in mind that some features should be configured by your system administrator Read the Yealink Products Regulatory Notices guide for all regulatory and safety guidance In This Guide Topics provided in this guide include Chapter 1 Overview Chapter 2 Getting Star...

Page 8: ...User Guide for the T46S Skype for Business Phone vi ...

Page 9: ... Interface 6 Web User Interface 8 Features Configurable via Phone Web User Interface 8 Documentations 11 Getting Started 13 Phone Initialization 13 Signing into Skype for Business 14 PIN Authentication 15 User Sign in 15 Web Sign In 16 Signing in via PC 18 Multi factor Authentication 18 Binding Your Mobile Phone with Online Account 19 Passing MFA 20 Signing Out of Skype for Business 24 Presence St...

Page 10: ...2 Screen Saver 43 Power Saving 45 Backlight 48 Contrast 48 Showing Full Name 49 Language 50 Time Date 51 Administrator Password 54 Key as Send 54 Phone Lock 55 Audio Settings 59 Volume 59 Phone s Ringtone 59 Key Tone 61 Contact Management 62 Skype for Business Directory 62 Local Directory 68 Placing Calls to Contacts 79 Call History Management 80 Viewing History Records 80 Placing a Call from Hist...

Page 11: ...Forwarding 102 Team Call Group 103 Team Call Ringtone 104 Response Groups 104 Response Group Ringtone 105 Call Queue 105 Inbound Private Line 106 Private Line Tones 107 Call Transfer 107 Blind Transfer 108 Consultative Transfer 108 Skype for Business Conference 109 Initiating a Skype for Business Conference Call 109 Viewing the Conference Information 112 Viewing the Conference Participants 112 Man...

Page 12: ...oicemail 148 Managing the Voicemail 149 Advanced Phone Features 153 E911 153 E911 Location Tip 153 Adding the Location Information 155 Selecting the Default Location 156 Viewing the Location Information 156 Emergency Call 156 USB Recording 157 Recording a Call 159 Stop Recording a Call 160 Playing Back Recorded Calls 161 Deleting the Recording 163 Viewing the Storage Space 163 Intercom 163 Configu...

Page 13: ...er Together over Ethernet 192 Disabling BToE on Your Phone 194 Exiting BToE on Your Computer 195 Uninstalling the Yealink BToE Connector 195 Using Optional Accessories with Your Phone 197 Using a Headset 197 Using an Analog Headset 198 Using the Wireless Headset Adapter EHS36 200 Using Bluetooth Feature 200 Connecting the Bluetooth USB Dongle BT40 201 Activating the Bluetooth Mode 201 Pairing and ...

Page 14: ...User Guide for the T46S Skype for Business Phone xii Appendix A Time Zones 219 ...

Page 15: ...your system administrator Hardware Component Instructions The main hardware components of the T46S Skype for Business phone are the LCD screen and the keypad The following figure displays the hardware features on the T46S Skype for Business phone Hardware component instructions of the T46S Skype for Business phone are Item Description LCD Screen Shows information about calls messages soft keys tim...

Page 16: ...ulticast paging feature Use Intercom feature Use Boss Admin feature Use Shared Lined Appearance SLA feature HEADSET Key Toggles and indicates the headset mode The key LED glows green when headset mode is activated MUTE Key Toggles and indicates mute feature The key LED glows red when the microphone is muted MESSAGE Key Accesses and manages voice mails HOLD Key Places a call on hold or resumes a he...

Page 17: ... in the handset cradle when the phone is mounted vertically For more information on how to adjust the reversible tab refer to Yealink Wall Mount Quick Installation Guide for Yealink IP Phones Hookswitch Lifts the handset from the handset cradle then the hookswitch bounces and the phone connects to the line Resets the handset on the handset cradle then the phone disconnects from the line automatica...

Page 18: ...ot set Auto Answer Voicemail Unread voicemail Read voicemail Conference organizer Conference presenter Conference attendee Ringer volume is 0 Phone Lock Paging key Intercom key Shared Line Appearance USB flash drive is connected Recording in progress Recording paused Set your phone as primary audio device for PC ...

Page 19: ... call is muted Note Line Key LED The first line key LED phone line LED Status Description Green The line is seized The line is in conversation Fast flashing green The line receives an incoming call Slow flashing green The call is placed on hold Off The line is inactive The fifth line key LED configured as a B A key and the boss enables the Simultaneously Ring to Delegates feature LED Status Descri...

Page 20: ...rface being made up of keypad and LCD screen allows users to perform all call operations and change basic configuration settings directly on the phone But if you want to access all configuration settings you should use web user interface instead In most cases it is possible to configure your phone via both phone user interface and web user interface While in some particular cases only via phone us...

Page 21: ...Overview 7 The figure below shows the phone s menus and submenus ...

Page 22: ...wser on your PC The default administrator user name and password are both admin case sensitive Navigating the Web User Interface When you log into the web user interface successfully the phone status is displayed on the first page of the web user interface You can click each menu to customize or click Log out to log out of the web user interface The following figure is an example that navigates to...

Page 23: ... X CAP Provisioning X Basic Phone Settings Remember Password X Account Lock Always Online Screen Saver Power Saving X Backlight Contrast Language Phone Language X Web Language X Time Date SNTP Settings Manually Settings Time Date Format Administrator Password Key As Send Phone Lock Audio Settings Phone Ring Tone Key Tone Contact Management ...

Page 24: ... History Settings Dial Now X Basic Call Features Hotline Auto Answer Call Waiting Call Forward X Call Transfer X Calendar X Call Park Retrieve X Voice mail X Advanced Phone Features E911 Location Tip X USB Recording X Intercom Multicast Paging Paging List Multicast Listening X Privacy Mode X Hot Desking Common Area Phone Better Together over Ethernet Headset Headset Prior X Dual Headset X ...

Page 25: ...tures and phone customizations In the package On the website English Chinese User Guide Phone Web user interface settings Basic call features and BToE Better Together over Ethernet feature On the website English Chinese Note You can download the latest documentations online http support yealink com documentFront forwardToDocumentFrontDisplayPage The table above lists most of the feature options Pl...

Page 26: ...User Guide for the T46S Skype for Business phone 12 ...

Page 27: ... Phone Initialization After your phone is powered on the system boots up and performs the following steps Automatic Phone Initialization The phone finishes the initialization by loading the saved configuration The LCD screen displays Welcome Initializing Please wait during the initialization DHCP Dynamic Host Configuration Protocol The phone attempts to contact a DHCP server in your network to obt...

Page 28: ...gn in This method uses the user s credentials sign in address user name and password to sign into Skype for Business server This sign in method is applicable to On Premises account and Online account Web Sign in This method uses the unique website shown on the phone to sign in This sign in method is only applicable to Online account Sign in via PC when your phone is paired to your computer using B...

Page 29: ... is configurable via web user interface at the path Account Register PIN Authentication User Sign in You can sign into Microsoft Skype for Business on your phone with your login credentials which includes your address username and password and all of these are provided by your system administrator To sign into the Skype for Business server using User Sign in method via phone user interface 1 Press...

Page 30: ... user interface at the path Account Register User Sign in Web Sign In You can sign in to a phone with your Skype for Business Online account using the Web Sign In method via a web browser Your system administrator provides you with your login credentials Web Sign In feature is enabled by default To sign into Skype for Business server using Web Sign In method via phone user interface 1 Press the Si...

Page 31: ...ntication website enter your email address e g zhaops04 example onmicrosoft com in the Email address field 6 Click Verify email to verify the email address The sign in screen will appear if the email address is valid 7 Enter your Online account and password 8 Optional Check the Keep me signed in checkbox so that you don t need to enter a password next time ...

Page 32: ...Register Web Sign in Signing in via PC When your phone and your computer are paired using Better Together over Ethernet BToE you can sign into your phone using the Skype for Business client on your computer For more information refer to Better Together over Ethernet on page 181 Multi factor Authentication To guarantee the security of account your system administrator may enable multi factor authen...

Page 33: ...ne account 1 On the Skype for Business Client enter your online account and then click Sign in 2 Enter your sign in password and then click Sign in 3 Click Set it up now 4 Enter your mobile phone number in the corresponding field and select an authentication method 5 Click Next 6 Depend on your choice ...

Page 34: ...he Skype for Business phone The Skype for Business phone will use the authentication mode you set on the Skype for Business client by default Passing MFA When Using User Sign in or Sign in via PC Method To pass MFA when using User Sign in or Sign in via PC method to sign in the Skype for Business Server via phone user interface 1 Using User Sign in or Sign in via PC method to sign into Skype for B...

Page 35: ...u select Send me a code by text message your mobile phone will receive a verification code and the Skype for Business phone shows as following Enter the verification code received in the corresponding field and then press the Verify soft key If you want to change to voice call verification method do the following 1 Press the Switch soft key on the verification screen 2 Select Voice call verificati...

Page 36: ...Web Sign In on page 16 Your web browser enters the verification screen 2 Depend on the authentication method you select on the Skype for Business client If you select Call me your mobile phone will receive a call Answer the call and follow the voice prompt to complete authentication If you want to change to text verification method do the following 1 Click Sign in another way to switch authenticat...

Page 37: ...on code Enter the correct code in the corresponding field and click Verify If you want to change to voice call verification method do the following 1 Click Sign in another way to switch authentication method 2 Click Call XX XXXXXXXXX90 3 Answer the call and follow the voice prompt to complete authentication ...

Page 38: ... Business server 1 Press Status soft key to enter the account status screen 2 Press or to select Sign Out The LCD screen prompts Are you sure to sign out 3 Press the OK soft key The phone signs out of Skype for Business server After you sign out of Skype for Business the account related features call or view your Skype for Business contacts etc are not available However you can still use other ava...

Page 39: ...our presence to this anytime you want Inactive Your phone has been idle for a specified period of time set by you Set automatically for you when your phone has been idle for a specified time 5 minutes by default Away Your phone has been idle for a specified period of time set by you Set automatically for you when your phone has been inactive for a specified time 5 minutes by default You can also s...

Page 40: ...voicemail directly But you can still receive calls from the workgroup Blocked You want to prevent a contact from reaching you via Skype for Business You can see this status for a contact who has assigned by you to be a blocked contact using the Skype for Business client Presenting You are giving a presentation and can t be disturbed Set automatically for you when you are presenting using your Skyp...

Page 41: ...ress the Select soft key to accept the change The presence status will be changed on the phone and be synchronized to the Skype for Business server Resetting Presence Status To reset your presence status to the default 1 Press the Status soft key 2 Press or to highlight Reset Status 3 Press the Select soft key to accept Your status will be reset to Available ...

Page 42: ...3 2 Line Key Labels Show the account name Show the Lock key For more information refer to Phone Lock on page 55 Show the Paging key For more information refer to Multicast Paging on page 167 Show shared line appearances For more information refer to Shared Line Appearance SLA on page 132 Show local favorites and Skype for Business favorites For more information refer to Contact Management on page ...

Page 43: ...nd the static forward methods When the phone misses calls a number icon indicating the number of missed calls will appear on the History soft key If you press the History soft key the number icon will disappear When the phone receives voicemails a number icon indicating the number of the voicemails you haven t retrieved will appear on the Menu soft key Status Screen Press the Status soft key to en...

Page 44: ...or delete an entry from the call history list For more information refer to Call History Management on page 80 Directory Screen Press the Directory soft key to enter the Directory screen The directory window displays the groups and the number of members You can press to select the desired group Menu Screen Press the Menu soft key to enter the Menu screen ...

Page 45: ...character or numbers options and stop to select When the character or numbers you want to enter displays in the field wait one second and enter the next character or numbers The following table lists the input modes and character or numbers options for the keypad Input Mode Keypad 2aB abc ABC 123 1 1 2abcABC abc2ä æå à á â ã ç ABC2ÄÆÅÀÁÂ ÃÇ 2 3defDEF def3è é ê ë ð DEF3È É Ê Ë Ð 3 4ghiGHI ghi4ì í î...

Page 46: ...mes quickly To enter 2ÄÆÅÀÁÂÃÇ press more than three times quickly Note When you are in the uppercase ABC soft key or lowercase abc soft key input mode is not available Enter special characters Press the keypad key or or long press For Key If it is in the uppercase ABC soft key or lowercase abc soft key input mode it will provide the space character If it is in the numeric 123 soft key or alphanum...

Page 47: ...ddress and firmware version IPv4 uses a 32 bit address IPv6 uses a 128 bit address Network status IPv4 status or IPv6 status IP mode and phone MAC address Phone status product name hardware version firmware version product ID phone MAC address and device certificate status Location information location is set to assist emergency responder License device license status and validity Viewing the Phon...

Page 48: ...PC 2 Enter the IP address in the browser s address bar and then press the Enter key For example http 192 168 0 10 for IPv4 or http 2005 1 1 1 215 65ff fe64 6e0a for IPv6 3 Enter the user name admin and password admin in the login page 4 Click Confirm to login The phone status is displayed on the first page of the web user interface ...

Page 49: ...r the Switch soft key to select IPv4 or IPv4 IPv6 from the IP Mode field 3 Select IPv4 and then press the Enter soft key 4 Press or the Switch soft key to select DHCP from the Type field 5 Press the Save soft key to accept the change If you want to configure DHCP for IPv6 select IPv6 or IPv4 IPv6 from the IP Mode field in the step 2 DHCP is configurable via web user interface at the path Network B...

Page 50: ...now 7 Press the OK soft key This configuration will take effect after a reboot Static IPv4 address is configurable via web user interface at the path Network Basic Configuring the Static IPv6 Address To configure a static IPv6 address via phone user interface 1 Press Menu Setting Advanced default password admin Network WAN Port 2 Press or or the Switch soft key to select IPv6 or IPv4 IPv6 from the...

Page 51: ...e Save soft key The LCD screen prompts Reboot now 7 Press the OK soft key to accept the change This configuration will take effect after a reboot Static IPv6 address is configurable via web user interface at the path Network Basic ...

Page 52: ...User Guide for the T46S Skype for Business phone 38 ...

Page 53: ...eneral Settings Audio Settings Contact Management Call History Management Dial Plan Dial now For more information or assistance with your new phone contact your system administrator General Settings Remember Password You can enable the remember password feature so that a Remember Password option will appear on the phone login screen Remember password feature is disabled by default and it is config...

Page 54: ...usiness phone 40 2 Select Enabled from the pull down list of Remember Password 3 Click Confirm to accept the change A dialog box pops up to prompt you that this configuration will take effect after a reboot 4 Click OK to reboot the phone ...

Page 55: ...r account being signed in or signed out randomly If account lock feature is enabled users are prompted for administrator password to sign in or sign out To configure the account lock feature via phone user interface 1 Press Menu Setting Advanced default password admin Account Lock Remember password feature is only applicable to PIN Authentication and User Sign in method ...

Page 56: ...nt to stay in available status when the phone is idle If you enable the always online feature your available status will not change to other status automatically until you manually change it To configure the always online via phone user interface 1 Press Menu Setting Basic Always Online 2 Press or or the Switch soft key to select the desired value from the Always Online field 3 Press the Save soft...

Page 57: ... status icons e g a missed call auto answer will also display on the screen saver screen For more information on the icons refer to Icons Instructions on page 3 You can configure the phone whether to display the time date on the screen saver screen or not Uploading a Custom Picture as Screen Saver You can upload custom pictures to be the screen savers of your phone via web user interface The custo...

Page 58: ...Configuring the Screen Saver You can configure the screen saver wait time screen saver type and screen saver display clock via phone user interface To configure the screen saver via phone user interface 1 Press Menu Setting Basic Display Screensaver 2 Press or or the Switch soft key to select the desired wait time from the Wait Time field 3 Press or mark the desired radio box in the Display Clock ...

Page 59: ...aving mode after it has been idle for a certain period of time In power saving mode the power LED glows red for 500ms and is in the off state for 3s alternately The phone will exit power saving mode if one of the following phone events occurs Press any key Pick up hang up the handset Receive an incoming call A new prompt e g someone adds you as a delegate or you add someone to be your delegate usi...

Page 60: ...to accept the change Configuring the Office Hour Office Hour specifies the starting time and ending time of each working day To configure the office hour via web user interface 1 Click on Settings Power Saving 2 Enter the starting time and ending time respectively in the desired day field 3 Click Confirm to accept the change ...

Page 61: ...hat when you re actively using the phone power saving mode doesn t initiate too frequently By default the Office Hours Idle Timeout is much longer than the Off Hours Idle TimeOut If you use the phone the idle timeout that applies User Input Extension Idle Timeout or Office Hours Off Hours Idle TimeOut is the timeout with the highest value If the phone has an incoming call or new message the User I...

Page 62: ... interface 1 Press Menu Setting Basic Display Backlight 2 Press or or the Switch soft key to select the desired value from the Backlight Active Level field 3 Press or or the Switch soft key to select the desired value from the Inactive Level field 4 Press the Save soft key to accept the change Backlight is configurable via web user interface at the path Settings Preference Contrast You can only co...

Page 63: ... intensity of contrast The default contrast level is 6 3 Press the Save soft key to accept the change Showing Full Name Showing full name allows the phone to extend the display length of the line key If the showing full name feature is enabled more characters can be displayed on the line keys When showing full name feature is set to Off To configure the idle screen to display full name via phone u...

Page 64: ...nd more characters can be displayed Language The default language of the phone user interface is English If the language of your web browser is not supported by the phone the web user interface will use English by default You can change the language for the phone user interface and the web user interface respectively Changing the Language for the Phone User Interface To change the language for the...

Page 65: ...nterface To change the language for the web user interface 1 Click on Settings Preference 2 Select the desired language from the pull down list of Language 3 Click Confirm to accept the change Text displayed on the web user interface will change to the selected language Time Date You can configure the phone to obtain the time and date from the SNTP server automatically or configure the time and da...

Page 66: ...ic enabled and disabled from the Daylight Saving field 5 Press or or the Switch soft key to select the desired location from the Location field 6 Press the Save soft key to accept the change SNTP Setting is configurable via web user interface at the path Settings Time Date Note Configuring the Time and Date Manually To configure the date and time manually via phone user interface 1 Press Menu Sett...

Page 67: ... Date Format 2 Press or or the Switch soft key to select the desired date format from the Date Format field 3 Press or or the Switch soft key to select the desired time format 12 Hour or 24 Hour from the Time Format field 4 Press the Save soft key to accept the change There are 7 available date formats For example for the date format WWW DD MMM WWW represents the abbreviation of the week DD repres...

Page 68: ...security reasons you should change the default administrator password as soon as possible To change the administrator password via phone user interface 1 Press Menu Setting Advanced default password admin Set Password 2 Enter the desired value in the Current PWD New PWD and Confirm PWD field respectively 3 Press the Save soft key to accept the change Administrator password is configurable via web ...

Page 69: ...ng or modifying phone information such as your directory and call history When your phone is locked you can Place calls to emergency and authorized numbers only unless your system administrator allows your phone to place other outgoing calls Answer incoming calls unless your administrator has set your phone to require a password to answer calls Setting a lock PIN If the Skype for Business server i...

Page 70: ...ck You can configure the amount of time in minutes the phone can be idle before it automatically locks To configure the idle timeout for phone lock via phone user interface 1 Press Menu Setting Basic Phone Lock Idle time out 2 Enter the integer between 1 to 1440 minutes in the Idle time out mins field The time is 10 minutes by default 3 Press the Save soft key The phone will lock automatically whe...

Page 71: ...ll be automatically signed out of the phone when the unsuccessful unlock attempts exceeds the limit Note To configure the unlock attempts via phone user interface 1 Press Menu Setting Basic Phone Lock Unlock attempts 2 Press or the Switch soft key to select the desired value from the Unlock attempts field 3 Press the Save soft key You will be automatically signed out of the phone after five unsucc...

Page 72: ...N field 5 Press the Save soft key to accept the change Lock PIN is configurable via web user interface at the path Settings Phone Lock Resetting Your Lock PIN If you forget your lock PIN you can reset the lock PIN from your phone using your login password To reset the PIN when the phone is locked via phone user interface 1 On the Lock screen press the Unlock soft key 2 Press the Forgot soft key 3 ...

Page 73: ...erface at the path Settings Phone Lock Audio Settings Volume You can adjust the ringer volume when the phone is idle or ringing You can also adjust the receiver volume of currently engaged audio devices handset speakerphone or headset when the phone is in use To adjust the volume via phone user interface 1 Press to adjust the ringer and audio volume If ringer volume is adjusted to the minimum when...

Page 74: ...web user interface at the path Settings Preference Ring Type Uploading a Custom Ringtone To set the custom ring tones you need to upload the custom ring tones to the phone in advance The ring tone format must meet the following Format Total File Size Note wav 8MB 2MB of space should be reserved for the phone Note To upload a custom ringtone for the phone via web user interface 1 Click on Settings ...

Page 75: ...u press the keypad To configure key tone via phone user interface 1 Press Menu Setting Basic Sounds Key Tones 2 Press or the Switch soft key to select Enabled or Disabled from the Key Tone field 3 Press the Save soft key to accept the change Key tone is configurable via web user interface at the path Features Audio The priority of ring tone for an incoming call on the phone is as follows a boss de...

Page 76: ...for Business groups via Skype for Business client Skype for Business Directory The Skype for Business directory on your phone displays all Skype for Business contacts You can search add view or delete Skype for Business contacts on the phone Searching for Skype for Business Contacts You can search for all Skype for Business contacts in the Microsoft Active Directory To search for all Skype for Bus...

Page 77: ...tacts from the Search Results To add a Skype for Business contact from search results via phone user interface 1 Do one of the following If you search for contacts from the dialing screen do the following a Press view search results b Press the More soft key and the press the Add SfB soft key c Press or to select the desired Skype for Business group and then press the OK soft key If you search for...

Page 78: ...e Adding Skype for Business Contacts from Local Directory If you want to display a local contact on your Skype for Business client you should add the local contact to the Skype for Business directory on the phone first To add a Skype for Business contact from local directory via phone user interface 1 Press Directory Local Directory 2 Press or to select the desired group All Contacts or Favorites ...

Page 79: ...information about each Skype for Business contact on the phone Name Presence Status Address Voicemail Email address Source Note Viewing Skype for Business Contacts from the Directory You can view all Skype for Business contacts from the Skype for Business directory To view the Skype for Business contacts from the Skype for Business directory 1 Press the Directory soft key For more information on t...

Page 80: ...e contact appears on the LCD screen 6 Press the Back soft key to return to the previous screen Viewing Skype for Business Favorites on the Idle Screen You can also view Skype for Business favorites on the idle screen To view the Skype for Business favorites on the idle screen 1 By default Skype for Business favorites are displayed behind the local favorites on the idle screen local favorites are i...

Page 81: ...us of your Skype for Business favorites If it is disabled the line key LEDs corresponding to your Skype for Business favorites are off 3 Click Confirm to accept the change Line key LED configured as a Skype for Business favorite LED Status Description Green The Skype for Business favorite is available Red The Skype for Business favorite is busy The Skype for Business favorite is Do Not Disturb The...

Page 82: ...p that contains the desired contact 3 Press the Enter soft key 4 Press or to highlight the desired contact 5 Press the Option soft key and then press or to select Delete from SfB from the prompt list The LCD screen prompts Delete the contact 6 Press the OK soft key to confirm the deletion Local Directory Yealink Skype for Business phones also maintain a local directory When adding a contact to the...

Page 83: ...ocal Directory All Contacts 2 Press the Add soft key 3 Enter name address work number mobile number home number title and email in the corresponding fields 4 Press or or the Switch soft key to select the desired ringtone from the Ring field 5 Press the Save soft key to accept the change Note Local directory is configurable via web user interface at the path Directory Local Directory Adding Local C...

Page 84: ...ghlight the desired contact 5 Press the Option soft key and then press or to select Add to local from the prompt list 6 Press or to edit the contact information 7 Press the Save soft key to add a contact to the local directory The Skype for Business contact is successfully saved to the local directory Viewing Local Contacts You can view the following information about each local contact on the pho...

Page 85: ... soft key to return to the pervious screen Editing Local Contacts To edit a contact in the local directory 1 Press Directory Local Directory 2 Press or to select the desired group 3 Press or to highlight the desired contact 4 Press the Option soft key and then press or select Detail from the prompt list 5 Press or to highlight the contact information and then edit You can edit name address work nu...

Page 86: ...creen prompts Delete selected item 5 Press the OK soft key to delete You can also delete all contacts by pressing the Option soft key and then select Delete All Deleting a contact or all contacts is configurable via web user interface at the path Directory Local Directory Importing Exporting Contact Lists You can manage your phone s local directory via phone user interface or web user interface Bu...

Page 87: ...ntact list The web user interface prompts The original contact will be covered continue 4 Click OK to import the contact list To import a CSV contact list file via web user interface 1 Click on Directory Local Directory 2 Click Browse to locate a contact list file the file format must be csv from your local system 3 Optional Check the Show Title checkbox ...

Page 88: ...to import the contact list 5 Optional Mark the On radio box in the Del Oldcontact field It will delete all existing contacts while importing the contact list 6 Select the contact information you want to import into the local directory from the pull down list of Index At least one item should be selected to be imported into the local directory 7 Click Import to import the contact list ...

Page 89: ...via phone user interface 1 Press Directory Local Directory Favorites 2 Press Add soft key 3 Enter the contact name address work number mobile number home number title and email in the corresponding fields 4 Press or or the Switch soft key to select the desired ringtone from the Ring field 5 Press or or the Switch soft key to select the index number from the Index field The valid value of index num...

Page 90: ...vorite is configurable via web user interface at the path Directory Local Directory Viewing Local Favorites You can view the local favorites on the idle screen or from local directory To view the local favorites on the idle screen 1 The local favorite is indicated by the icon on the idle screen By default local favorites are displayed before the Skype for Business favorites on the idle screen To v...

Page 91: ...ndex number from the Index field 5 Press the Save soft key to accept the change The phone reorders the favorites according to the new index number Managing Local Favorites On your phone local favorites and the Skype for Business favorites are displayed on the idle screen By default local favorites are displayed before the Skype for Business favorites You can configure whether to display local favo...

Page 92: ...lected only the Skype for Business favorites are displayed on the idle screen If Preferential is selected local favorites will be displayed before the Skype for Business favorites on the idle screen If General is selected the local favorites will be displayed behind the Skype for Business favorites on the idle screen 4 Click Confirm to accept the change Note Searching for Local Contacts You can se...

Page 93: ...ress the desired line key indicating a favorite when the phone is idle You can press the tenth line key to turn pages to view more favorites To place a call from the directory 1 Press the Directory soft key 2 Press or to select the desired group and press the Enter soft key 3 Press or to highlight the desired contact You can also search for all contacts from the dialing screen For more information...

Page 94: ...Management The T46S Skype for Business phone maintains call history lists of Missed Placed Received and Forwarded Each call history list supports up to 100 entries Viewing History Records To view the history records 1 Press the History soft key The LCD screen displays all call records 2 Press or to switch between All Missed Placed Received and Forwarded call lists 3 Press or to select the desired ...

Page 95: ... add local contacts and Skype for Business contacts from history records To add contacts from history records 1 Press the History soft key The LCD screen displays all call records 2 Press or to switch between All Missed Placed Received and Forwarded call lists 3 Press or to highlight the desired contact 4 Press the Option soft key and then press or to select Add to local or Add to SFB from the pro...

Page 96: ...s 3 Press or to select the desired entry 4 Press the Option soft key and then press or to select Delete from the prompt list 5 Press the OK soft key Configuring Contact Avatar Contact avatar is enabled by default that the phone will display the contact avatars in history records You can disable this feature if you do not need To disable contact avatar via phone user interface 1 Press Menu Setting ...

Page 97: ...y default If you do not want to save the call history you can disable this feature To disable history record via phone user interface 1 Press Menu Setting Features History Setting 2 Press or to select History Record 3 Press or or the Switch soft key to select Disabled from the History Record field 4 Press the Save soft key to accept the change Dial Plan Dial plan is a string of characters that gov...

Page 98: ...etc x An x can be used as a placeholder for any character Example 12x would match 121 122 123 12a etc Numeric ranges are allowed within the brackets Digit Digit Example 5 7 would match the number 5 6 or 7 The square brackets can be used as a placeholder for a single character which matches any of a set of characters Example 91 5 7 1234 would match 9151234 9161234 9171234 The parentheses can be use...

Page 99: ... without pressing any key Note Delay Time for Dial Now Rule You can configure the delay time for dial now rules That is you can configure your phone to automatically dial out the phone number which matches a dial now rule after the designated delay time To configure the delay time for dial now rule via web user interface 1 Click on Features General Information Dial now rule is configurable via web...

Page 100: ...n the Time Out for Dial Now Rule field 3 Click Confirm to accept the change For example when you enter the number 1234 using the keypad the phone will dial out 1234 automatically after 1 second without pressing any key Note Delay time for dial now rule is configurable via web user interface only ...

Page 101: ...chapter provides basic operating instructions for the T46S Skype for Business phone Topics include Switching among the Handset Speakerphone and Headset Modes Placing Calls Answering Calls Ending Calls Call Mute Call Hold Resume Call Forward Team Call Group Response Groups Call Queue Inbound Private Line Call Transfer Skype for Business Conference Calendar Parking and Retrieving Calls on the Skype ...

Page 102: ...call Note Placing Calls You can place calls in many ways including placing multiple calls placing a call using a line key placing a call from the search result list dialing the hotline number or redialing numbers You can also dial an entry contact from call history or directory For more information refer to Contact Management on page 62 and Call History Management on page 80 Placing a Call To plac...

Page 103: ...f the following Press the first line key The active call is placed on hold Press the Hold soft key to place the original call on hold 2 Press the NewCall soft key 3 Enter the desired number You can also select a desired contact from the search result list call history or directory 4 Press the OK key key or Call soft key Placing a Call from the Search Results List On the Dialing screen you can sear...

Page 104: ...designated period of time To configure the hotline number via phone user interface 1 Press Menu Setting Features Hotline 2 Enter the desired number in the Hot Number field 3 Enter the delay time in the HotLine Delay field The valid values range from 0 to 10 seconds and the default value is 4 4 Press the Save soft key to accept the change Hotline is configurable via web user interface at the path F...

Page 105: ...lows green The call is answered in headset mode With the headset mode activated you can press the Answer soft key or the line key The call is answered in headset mode Answering When in Another Call If you have an active call and an incoming call arrives on the phone the incoming call information is displayed on the LCD screen You can reject incoming calls by pressing or Reject to stop the phone fr...

Page 106: ... Auto answer is configurable via web user interface at the path Account Basic Auto Answer Note Configuring the Call Waiting You can enable or disable call waiting on the phone If call waiting is enabled you can receive another call when there is already an active call on the phone Otherwise another incoming call is automatically rejected by the phone with a busy message when there is an active cal...

Page 107: ...call 2 Press to see the incoming call 3 Do one of the following Press the Answer soft key to answer the incoming call The original call will be placed on hold Press the FWD soft key to forward the incoming call to another contact Press the Silence soft key to ignore the incoming call Press More Reject to reject the incoming call Press More FWD VM to forward the incoming call to voicemail Call wait...

Page 108: ...phone To mute a call 1 Press during an active call The LCD screen indicates that the call is muted The mute key LED glows red when the call is muted To un mute a call 1 Press again to un mute the call Call Hold Resume You can place an active call on hold Only one active call can be in progress on the phone at any time Other calls can be made and received while placing the original call on hold If ...

Page 109: ...alls Music on Hold Music on Hold MoH is the business practice of playing recorded music to fill the silence that would be heard by the party who has been placed on hold When a call is placed on hold the Skype for Business phone will play a music to the held party Users can upload a custom music to the phone or use the music received from the Skype for Business server with the method of In band pro...

Page 110: ...hone to forward incoming calls to another party or to voicemail static forwarding You can also forward calls while your phone is ringing dynamic forwarding Static Forwarding Static Forwarding on T46S Skype for Business phone T46S Skype for Business phone supports the following static forwarding ways Forward Calls to a Contact Incoming calls are forwarded to the preset number or contact Simultaneou...

Page 111: ...ft key to accept the change Static Forwarding on the Skype for Business Client You can assign static forwarding feature using the Skype for Business client a Forward my calls to Voicemail Incoming calls are forwarded to voicemail New Number or Contact Incoming calls are forwarded to the preset number or contact My Delegates If you have delegates assigned to your line you can forward all incoming c...

Page 112: ...lick and then select Call Forwarding Settings 2 Mark the radio box of the Forward my calls to field 3 Select the desired forwarding type from the pull down list of Forwarding my calls to Depending on your selection a If you select Voice Mail Incoming calls are forwarded directly to the voicemail b If you select New Number or Contact Select the contact or enter the phone number you want to forward ...

Page 113: ...calls to when you receive an incoming call You can also specify that after how many seconds the delegate s phone rings Configuring Simultaneously Ring on Skype for Business Client To ring other phones simultaneously when your phone is ringing 1 In Skype for Business client click and then click Call Forwarding Settings 2 Mark the radio box of the Simultaneously ring field ...

Page 114: ... Depending on your selection a If you select New Number Enter the phone number in the pop up window and then click OK to accept the change The phone with this number will ring simultaneously when you receive an incoming call b If you select My Delegates ...

Page 115: ...e s phone rings c If you select My Team Call Group Add the contacts into the Team Call Group All members in the group will ring simultaneously when you receive an incoming call You can also specify that after how many seconds the delegate s phone rings For more information on how to assign a distinct ringtone to team call group refer to Team Call Ringtone on page 104 ...

Page 116: ...s That is incoming calls are rejected if it is not answered after the designated delay time To configure the delay time for rejecting incoming calls 1 Press Menu Setting Features Call Forward You can also press when the phone is idle 2 Press or or the Switch soft key to select the desired value from the Reject call delay s field 3 Press the Save soft key The calls will go to your voice mail if it ...

Page 117: ...t key when the phone is ringing The incoming call will be forwarded to your voicemail directly Team Call Group A team call group is a team of people who can answer your work calls You can use Skype for Business client to add or remove members and select when they can answer calls for you For more information on how to configure team call group refer to Configuring Simultaneously Ring on Skype for ...

Page 118: ... key to accept the change Response Groups If you sign into the phone using On Premises account you can use response group feature But the current Online environment does not support this feature A response group is a feature that route and queue incoming calls to group members called agents such as to a help desk or a customer service desk When someone calls a response group the call is routed to ...

Page 119: ... response group via phone user interface 1 Press Menu Setting Basic Sounds Ring Tones Response Group 2 Press or to select a ringtone 3 Press the Save soft key to accept the change Call Queue If you sign into the phone using Online account you can use call queue feature On Premises environment does not support this feature The call queue is a feature that route and queue incoming calls to group mem...

Page 120: ...s will ring simultaneously The system administrator can assign a private line to boss if one of the following situations occurs The boss doesn t want to miss important calls denied by his DND status The boss doesn t want the delegate to answer some important or confidential calls for him The boss wishes his friends and families to reach him directly or bypass his delegate So compared with dialing ...

Page 121: ...g Tones Private Line 2 Press or to select the desired ringtone 3 Press the Save soft key to accept the change A ringtone for the private line is configurable via web user interface at the path Settings Preference Private line ring Call Transfer You can transfer a call to another party in one of the two ways Blind Transfer Transfer a call directly to another party without consulting Consultative Tr...

Page 122: ... contact from the recent calls or a directory 3 Press or the Transfer soft key to complete the transfer Then the call is connected to the number to which you are transferring Consultative Transfer To perform a consultative transfer 1 Press More Transfer during a call 2 Enter a number or choose a contact from the recent calls or a directory 3 Press or Call soft key to dial out ...

Page 123: ... Initiating a Conference Call by Meet Now To initiate a Skype for Business conference call by meet now via phone user interface 1 Press Menu Meet Now You will initiate a Skype for Business conference call directly 2 Press the Add soft key 3 Enter a number or choose a contact from the recent calls or a directory 4 Press the Call soft key The contact is added to the conference call You can only sele...

Page 124: ...ltiple Calls into a Conference Call Merging All Calls into a Conference Call You can merge all calls into a conference call For more information on how to place multiple calls refer to Placing Multiple Calls on page 89 Merge all calls into a conference via phone user interface 1 During multiple calls press More Merge All calls are merged into a conference call Note Merging an Active Call and a Hel...

Page 125: ...ect a contact that is held 3 Press the Merge soft key The active call and the selected held call are merged into a conference Initiating a Group Conference Call To initiate a group conference call via phone user interface 1 Press the Directory soft key 2 Press or to select the desired Skype for Business group 3 Press the Dial All soft key to dial all contacts in the group ...

Page 126: ...ss conference If this conference is locked anyone that tries to join the call will enter the lobby until the organizer or presenters accept s the call For more information refer to Locking or Unlocking the Conference on page 116 Viewing the Conference Participants When you initiate or join a conference call you can view the conference participants There are three roles in a conference call Organiz...

Page 127: ...nts in the following ways Mute all participants or individual participants Remove participants from the conference call Demote a presenter to an attendee or promote an attendee to presenter Enable or disable conference announcements Lock or unlock a conference These options do not display for attendees Muting and Unmuting All Conference Participants The organizer or presenters can mute or unmute o...

Page 128: ...tification is displayed on the participants phones informing them that a presenter has unmuted the audience 2 The muted participants press to unmute Muting and Unmuting Individual Conference Participants The organizer and presenters can mute and unmute individual participants during conferences To mute individual conference participant by organizer or presenters 1 Press More Participants 2 Press o...

Page 129: ...t 3 Press the UnMute soft key A notification is displayed on the participant s phone informing him or her that the presenter has unmuted the participant 4 The muted participants press to unmute Demoting or Promoting Conference Participants The organizer and presenters can promote other conference participants from attendees to presenters or demote conference participants from presenters to attende...

Page 130: ...cements An icon appears on the LCD screen Press More U Anc to disable announcements Locking or Unlocking the Conference The organizer and presenters can lock a conference call to prevent other people from joining the conference call without approval When a conference is unlocked anyone can join a conference call automatically with the conference dial in number and conference ID When the conference...

Page 131: ...re Lobby to view the caller waiting in the lobby 2 Do one of the following Press the Admit soft key The caller joins the locked conference as a presenter successfully Press the Reject soft key The caller fails to join the locked conference and the caller drops the call automatically Removing Conference Participants An organizer can remove presenters and attendees A presenter can remove other prese...

Page 132: ...application is installed at your site you can view Skype conference appointment meeting and event or join the Skype conference in your Microsoft Outlook application from your phone Setting up an Appointment in Outlook Appointments are blocks of time you schedule for only yourself as opposed to meetings which you invite others An appointment has a specific start time and a specific end time as oppo...

Page 133: ...n Outlook You can send a meeting request to one or more people To set up a meeting in outlook 1 Open Outlook and go to your calendar 2 Click Home New Meeting 3 Enter a subject location and then select the start and end time 4 Enter the content about the meeting 5 To add attendees do one of the following In the To box add desired attendees Click Scheduling Assistant to help you find the best time f...

Page 134: ...eminder appears 15 minutes before the meeting start time Setting up an Event in Outlook Events are day long blocks of time that you schedule on your Outlook calendar for example a birthday a payroll day or anything else occurring on a particular day but not at a specific time To set up an event in outlook 1 Open Outlook and go to your calendar 2 Click Home New Items All Day Event 3 Enter a subject...

Page 135: ...choose to join the Skype meeting using your Skype for Business phone To set up a Skype conference in outlook 1 Open Outlook and go to your calendar 2 Click HOME New Skype Meeting 3 Enter a subject location and then select the start and end time 4 Enter the content about the Skype meeting 5 To add attendees do one of the following In the To box add desired attendees Click Scheduling Assistant to he...

Page 136: ...es can display the Microsoft Exchange calendar which gives you quick access to Skype conference appointment meeting and event Viewing the Calendar To view the calendar via phone user interface 1 Press Menu Calendar The calendar displays the schedules of today by default You can view 1000 schedules at most on your T46S Skype for Business phone If you change the Skype conference content e g location...

Page 137: ...he selected day including the subject start and end time Schedule view Shows the details of the selected schedule including the subject participants organizer start and end time location and content 2 Press the Back soft key to return to the pervious screen Navigating Month View Month view displays all the days which have schedules in the month including the date and the number of schedules in sel...

Page 138: ...lect a schedule and then press the Detail soft key to view details for a specific schedule Press the Back soft key to return to the pervious screen Navigating Schedule View Schedule view displays the details of a selected schedule You can view the schedules subject participants organizer start and end time location and content To view schedules via phone user interface 1 Press Menu Calendar 2 Pres...

Page 139: ...ccept the invitation show as Accepted on the organizer s phone Tentatively accept the invitation show as Tentative on the organizer s phone Decline the invitation show as Declined on the organizer s phone Organizer can verify whether all the attendees get the invitation and able to join the Skype meeting via the phone user interface To track the calendar via phone user interface 1 Press Menu Calen...

Page 140: ...the Reminder on page 127 Press the Detail soft key to view detailed information about the Skype conference including the Skype conference s subject participants organizer start and end time location and content If you receive a Skype conference press the Join soft key to join the Skype conference Note The reminder will show overdue when the schedule is overdue Note When the phone is locked you can...

Page 141: ...e conferences from calendar in following three ways Joining a Skype conference from a conference reminder Once joined presenter and attendee will be muted automatically organizer will not be muted Joining a Skype conference from Schedule view Once joined presenter and attendee will be muted automatically organizer will not be muted Dialing the conference dial in number to join a Skype conference O...

Page 142: ...n soft key Joining a Skype Conference from Schedule View To join a Skype conference from Schedule view 1 Press Menu Calendar 2 Press the Month soft key to enter the Month view 3 Press or to select a desired month 4 Press or to select a desired day 5 Press or to select a desired Skype conference 6 Do one of the following Press the Join soft key to join the Skype conference ...

Page 143: ...ain the dial in number and Conference ID form the phone 1 Press Menu Calendar 2 Press the Month soft key to enter the Month view 3 Press or to select a desired month 4 Press or to select a desired day 5 Press or to select a desired conference 6 Press the Detail soft key to view detail for specific Skype conference 7 Press or to view the dial in PIN number or Conference ID You can also view the dia...

Page 144: ... the held call on the same line while call park places the call in a call orbit on the Skype for Business Server Calls placed in the call orbit are given an orbit number and can be retrieved by any Skype for Business compatible phone by accessing to the orbit Parking Skype for Business Calls To use call park 1 During a call press the Park soft key The call is placed in the call orbit and given a r...

Page 145: ...n into the phone using On Premises account you can use group call pickup feature Note that the current Online environment does not support this feature Group call pickup is used for picking up incoming calls within a pre defined group If the group receives many incoming calls at once the user will pick up the first incoming call by dialing the group pickup code This feature depends on support from...

Page 146: ... group member can answer hold or resume calls on the shared line and all group members can view the status of a call on the shared line on their phones Each line supports up to 25 call appearances Only one call at a time can be active on the shared line appearance If a call is placed to the shared line with an active call in place the incoming call is sent to another shared line Note SLA feature i...

Page 147: ...es automatically Note In the following figure the line keys of a SLA group member yl574 display all shared line appearances By default shared line appearances are displayed before the favorites The name of the shared line appearance consists of the sequence number and the group name When the number of the shared line appearances is more than one page you can press the tenth line key to turn the pa...

Page 148: ...the line key s LED indicator of the shared line appearance on all phones changes to red to indicate the call is answered Other members can view the status of a call on the shared line by pressing the corresponding line key Caller yl35 Recipient yl576 Placing a SLA Call on Hold To place a SLA call on hold 1 Press or the Hold soft key All group members are notified of the call s hold status by a fla...

Page 149: ...re to manage shared lines The Boss Admin feature enables a boss phone and delegates phones to ring simultaneously when a user calls the boss When one party answers the call the other phone will stop ringing A boss can assign delegates and delegates can manage calls on behalf of the boss s line Boss Admin Scenario The system administrator has configured user yl31 as the delegate of user yl30 For mo...

Page 150: ...lient 1 Open Skype for Business client 2 Sign into Skype for Business client as the person who wants to assign a delegate 3 Click the button and then click Call Forwarding Settings 4 Mark the radio box in Simultaneously ring field 5 Select My Delegates from the pull down list of Simultaneously ring 6 In the Delegates dialog box click Add Each delegate must be a Skype for Business contact ...

Page 151: ...e Delegates dialog box 10 Click OK in the Options dialog box To remove a delegate from Skype for Business client 1 Open Skype for Business client 2 Sign into Skype for Business client as the person who wants to remove a delegate Make sure My Delegates option is not selected in either the Simultaneously ring or Forward my calls to list 3 Click Edit my delegate members ...

Page 152: ...es are automatically added to the Delegates group on your phone and in the Skype for Business client To view your delegates via phone user interface 1 Press Directory Delegates Your delegate s will be displayed Viewing the Boss Group You can view the contacts for which you are assigned as a delegate in the Bosses group on your phone and in the Skype for Business client To view your bosses via phon...

Page 153: ... assigned boss receives an incoming call your phone will play this ringtone To set a ringtone for the boss s line via phone user interface 1 Press Menu Setting Basic Sounds Ring Tones Boss 2 Press or to select a boss 3 Press or to select a ringtone 4 Press the Save soft key to accept the change Delegates Call Ringtone As a boss you can set a distinct ringtone for incoming calls from your assigned ...

Page 154: ...tone 4 Press the Save soft key to accept the change Using the Boss Admin Feature Answering Incoming Calls When a user calls the boss both boss s and delegate s phone will ring simultaneously To answer an incoming call on a boss s phone 1 Press the Answer soft key or The delegate s phone stops ringing and the LCD screen of the delegate s phone is shown below To answer an incoming call on a delegate...

Page 155: ... To place a call on hold on a boss s phone 1 Press the Hold soft key or to place the call on hold The Boss Admin key LED of the delegate s phone flashes red The Boss Admin screen appears on the delegate s phone A call from yl37 to yl30 To place a call on hold on a delegate s phone 1 Press the Hold soft key or to place the call on hold ...

Page 156: ...esuming the Held Calls Either boss or delegate can resume the held call Once one party resumes the call the other party will drop the call automatically To resume a call held on a boss s phone Do one of the following The boss presses the Resume soft key or to resume the held call The delegate presses the Boss Admin key to view the calls that are held by boss A call from yl37 to yl30 ...

Page 157: ...to resume the held call The boss presses the Boss Admin key to view the calls that are held by delegate A call from yl37 to yl30 Press the Resume soft key The call will be resumed by the boss and the delegate will drop the call automatically Transferring Calls to Boss s Voicemail If a boss is unavailable to answer calls delegates can transfer the calls directly to a boss s voicemail The caller can...

Page 158: ...elow Making a Safe Transfer to Boss After a delegate answers a delegation call the delegate can transfer the call to the boss s phone using the Safe Transfer feature which enables the delegate to transfer the call to the boss s phone and prevent the call from going to the voicemail if the boss does not answer the call To make a safe transfer to a boss s phone 1 Press More Safe Tran during a call T...

Page 159: ...cing a Call on Behalf of a Boss The delegate can make calls on behalf of his assigned boss s lines To place a call on behalf of a boss s line 1 Press Directory Bosses 2 Press or to select the desired boss 3 Press the Option soft key and then press or to select On behalf from the prompt list 4 Enter a number or choose a contact from the recent calls or a directory 5 Press or Call soft key to dial o...

Page 160: ...ate a conference call on behalf of a boss s line To initiate a conference call on behalf of a boss s line 1 Press Directory Skype for Business Directory Bosses 2 Press or to select the desired boss 3 Press the Option soft key and then press or to select On behalf of meet now from the prompt list The delegate will initiate a Skype for Business conference call on behalf of a boss s line directly 4 P...

Page 161: ...e delegate s phone is shown below 3 Press the OK soft key 4 When the boss joins the conference call the delegate presses EndCall to leave the conference call Voicemail If your phone is configured to connect to the Microsoft Exchange Server you can leave voicemails for someone else using the T46S Skype for Business phone You can also listen to voice messages that are stored in a voicemail When rece...

Page 162: ...ress of the Skype for business contact to leave the voicemail To leave the voicemail via phone user interface 1 Press the Directory soft key 2 Press or to select the desired Skype for business group 3 Press the Enter soft key 4 Press or to select the desired contact 5 Press the Detail soft key 6 Press or to select the voicemail 7 Press the Call soft key to leave the voicemail First time you listen...

Page 163: ...2 Follow the voice prompt to listen to your voicemails User Sign in Web Sign in Sign in via PC When you sign into the phone via User Sign in Web Sign In or Signing in via PC method you can manage the voicemail including viewing a list of voicemails call back to those who left the voicemails list mark voicemails as read delete voicemails and follow the voice prompts to listen to voicemails etc Acce...

Page 164: ...ce prompt to listen to your voicemails Listening to the Voicemail To listen to the voicemail 1 Press Menu Voice Mail 2 Press or to switch between unread voicemails and all voicemails 3 Press or to select the desired voicemail 4 Press the Play soft key the phone will connect to the Exchange server to play the selected voicemail ...

Page 165: ...l soft key to call the contact Marking the Voicemail as Read or Unread The following icons indicate the status of the voicemail Unread voicemail Read voicemail To mark the voicemail as read 1 Press Menu Voice Mail 2 Press or to select the unread voicemails 3 Press the Detail soft key to view the detail 4 Press the Be read soft key The voicemail icon will change from to To mark the voicemail as unr...

Page 166: ... Detail soft key to view the detail 4 Press the Be unread soft key The voicemail icon will change from to Deleting the Voicemail To delete the voicemail 1 Press Menu Voice Mail 2 Press or to select the desired voicemail 3 Press the Detail soft key to view the detail and then press the Delete soft key ...

Page 167: ...tor E911 E911 Enhanced 911 is a location technology that enables the called party to identify the geographical location of the calling party For example if a caller makes an emergency call to E911 the feature extracts the caller s information for the police department to immediately identify the caller s location E911 Location Tip E911 location tip will appear to prompt the user that the location ...

Page 168: ... set the LCD screen will display a location tip If you select Disabled When the location is not set the LCD screen will not display a location tip 3 Click Confirm to accept the change When E911 location tip feature is enabled and the location of the phone is not set the LCD screen is shown as below after login You can do one of the following Press the Ignore soft key ...

Page 169: ...s Menu Setting Basic Location 2 Press the Edit soft key 3 Enter the location name in the Set Location field 4 Enter the address name in the Set Address field 5 Enter the building name in the Set Building field 6 Enter the city name in the Set City field 7 Enter the state name in the Set State field 8 Enter the postcode in the Set Postcode field 9 Press or or the Switch soft key to select the count...

Page 170: ...red value in the Set Mode field If you select Default The phone s default location will be the one configured on the Skype for Business server If you select Custom The phone s default location will be the one configured on the phone 4 Press the Save soft key Viewing the Location Information To view the location information via phone user interface 1 Press Menu Status Location Emergency Call You ca...

Page 171: ...wo hours Other statuses will not be affected by the emergency call Note USB Recording The Skype for Business phones support recording You can record active calls onto a USB flash drive connected to your phone and the recordings are saved as wav files You can use USB recording feature only when your system administrator enables this feature Note Emergency Dial String number and Emergency Dial Strin...

Page 172: ...ing For more information on the available recording time refer to Viewing the Storage Space on page 163 Note The Start REC soft key controls the recording function and is available When the free space of USB flash drive is sufficient When there are one or more calls connected to your phone During an active call When calls are on hold or muted During a consultative transfer During a conference call...

Page 173: ...soft key to continue recording Press More Stop REC Recording stops and a message is displayed on the screen You can press More Start REC to start recording again the recording will be saved as a new wav file Press the HOLD key or the Hold soft key while recording recording is paused Then the pause recording icon appears on the LCD screen and the duration stops counting Both you and the other party...

Page 174: ...oft key to return to the previous screen If no free space on the USB flash drive during recording recording is stopped and saved on the USB flash drive automatically The soft keys related to recording disappear You cannot record a call unless the space of your USB flash drive is released Stop Recording a Call When you end a call during recording the recording will be stopped and saved as wav file ...

Page 175: ...g duration disappears and the phone returns to the Idle screen A message is displayed on the LCD screen Playing Back Recorded Calls You can play back browse and delete the recordings on your phone Note To play back recorded calls 1 Press Menu Menu USB Browse Audio You can play back the recorded calls on the phone or on a computer using an application capable of playing wav files ...

Page 176: ...y to adjust the volume of audio output Press the Pause soft key to pause the playback The Audio Play soft key appears on the LCD screen Press the Audio Play soft key to continue the playback Press the Fast Forward soft key to skip forward the playback Press once to skip forward 8 seconds Press the Fast Rewind soft key to rewind the playback Press once to rewind 8 seconds Press the Back soft key to...

Page 177: ...lete soft key 4 Press OK to delete Viewing the Storage Space You can view the storage space for example total space used space free space of the USB flash drive on the phone To view the storage space of the USB flash drive 1 Press Menu Menu USB Storage Space Intercom Intercom is a useful feature in an office environment to quickly connect with the operator or the secretary ...

Page 178: ...atically answer an incoming intercom call If Intercom Allow is disabled the phone will handle an incoming intercom call like a normal call instead of directly rejecting it Intercom Allow is enabled by default Intercom Mute You can mute or unmute the phone s microphone for intercom calls automatically If Intercom Mute is enabled the microphone will be muted for intercom calls If Intercom Mute is di...

Page 179: ... intercom calls after you enable the intercom feature To configure the target extension number via phone user interface 1 Do one of the following to enter the intercom list Press the Intercom key Press Menu Setting Features Intercom List 2 Press or to select a desired item The default tag is Empty if it is not configured before 3 Press the Option soft key and then press the Edit soft key 4 Optiona...

Page 180: ...Intercom List 2 Press or to select a desired item 3 Press the Option soft key and then select Delete soft key The LCD screen prompts Delete selected item 4 Press the OK soft key to accept the change If you want to delete all target extension numbers you can press the Delete All soft key Intercom is configurable via web user interface at the path Features Intercom Placing an Intercom Call To place ...

Page 181: ...Protocol RTP stream to the pre configured multicast address es without involving SIP signaling You can configure the phone to receive an RTP stream from pre configured multicast listening address es without involving SIP signaling You can specify up to 10 multicast listening addresses Note Sending RTP Stream To configure paging list via phone user interface 1 Press Menu Setting Features Paging Lis...

Page 182: ...more paging groups If the paging group is configured successfully a line key is assigned as the Paging key automatically You can press it to enter the paging list To delete a paging group via phone user interface 1 Press the Paging key or press Menu Setting Features Paging List when the phone is idle 2 Press or to select a desired group 3 Press the Option soft key and then select Delete soft key T...

Page 183: ...l incoming multicast paging calls Valid values in the Paging Barge field 1 to 10 Define the priority of the active call 1 is with the highest priority while 10 is with the lowest Disabled The voice call in progress will take precedence over all incoming paging calls Paging Priority Active The Paging Priority Active parameter decides how the phone handles incoming multicast paging calls when there ...

Page 184: ...ng to enter the paging list When the phone is idle press the Paging key or press Menu Setting Features Paging List During a call press the Paging key or press More Paging 2 Press or to select the desired group 3 Press or the Paging soft key to send RTP 4 Your can do the following The priorities of listening addresses are predefined 1 is with the highest priority while 10 is with the lowest Multica...

Page 185: ...y Contacts Can See My Status If System Setting I want the system administrator to decide Currently everyone can see my presence but this could be change in the future When the privacy mode is enabled on the Skype for Business server you can see the following two options available on the phone or Skype for Business client Everyone can see my status I want everyone to be able to see my presence Ever...

Page 186: ...er the phone LCD screen displays as below Mark the desired radio box b If the privacy mode is enabled on the Skype for Business server the phone LCD screen displays as below Mark the desired radio box 3 Press the Save soft key to accept the change Modifying the Privacy Mode from the Skype for Business Client To modify the privacy mode from the Skype for Business client 1 Open Skype for Business cl...

Page 187: ...e of the following a If the privacy mode is disabled on the Skype for Business server Mark the desired radio box b If the privacy mode is enabled on the Skype for Business server Mark the desired radio box 5 Click OK to accept the change ...

Page 188: ...s Menu Setting Features Hot Desking 2 Press or Switch soft key to select Enabled or Disabled from the Hot Desking field This feature is enabled by default 3 Press the Save soft key to accept the change Note Hot desking is configurable via web user interface at the path Features General Information Hot Desking Enable Signing in as the Hot Desking User Once you enable the hot desking feature on a ph...

Page 189: ...ti factor authentication MFA feature for your online account you should pass the MFA at the first sign in For more information refer to Passing MFA on page 20 The phone is signed out from host user and signed in as the hot desking user successfully And the phone displays It is in the hot desking mode Signing out from the Hot Desking User To sign out from the hot desking user manually 1 Do one of t...

Page 190: ...Phone Common area phones are those Skype for Business phones that are not associated with an individual user Instead of being deployed in someone s office common area phones are typically deployed in building lobbies cafeterias employee lounges conference rooms and other places where a large number of people are likely to gather Unlike other phones on the Skype for Business Server which are typica...

Page 191: ...unt You can use the following five sign in methods to sign into a CAP PIN Authentication User Sign in Web Sign in Sign in via PC CAP Provisioning For more information on the first four sign in methods refer to Signing into Skype for Business For more information on CAP Provisioning sign in methods refer to CAP Provisioning Sign in Method on page 178 After you sign into a CAP account the idle scree...

Page 192: ... person who is given permission to provision CAP accounts You can use a web browser to provision numerous CAPs quickly To sign into a CAP using the CAP Provisioning method via phone user interface 1 Press the Sign In soft key 2 Select CAP Provisioning 3 Press the Sign In soft key The screen will show the pairing code and URL 4 On your computer enter the URL into your web browser Some features on t...

Page 193: ...Check the Keep me signed in checkbox so that you don t need to enter a password next time 7 Click Sign in 8 Search for the Online account you want to provision and then click Search The entry matches the characters entered will appear 9 Enter the pairing code generated on the phone e g prx4aekm7 into the web browser 10 Click Provision ...

Page 194: ...nline environment does not support this feature Branch office resiliency is critical for multi site deployments of Skype for Business where the control servers are located at a central site or in data center It allows branch site users to continue to have Enterprise Voice service and voicemail if voicemail rerouting settings are configured when the branch site loses the connection to the central s...

Page 195: ...ency is automatically dismissed and you can use phone features as normal Note Better Together over Ethernet Better Together over Ethernet BToE feature on Yealink T46S Skype for Business phones enables you to control call activity from your phones and your computer using your Skype for Business client You can also use BToE to sign into your phone using your Skype for Business credentials In order t...

Page 196: ...over Ethernet Connector The Yealink BToE Connector enables you to use BToE feature on your Skype for Business client and T46S Skype for Business phone You need to download install and launch the Yealink BToE Connector application before enabling BToE and pairing your phone with the Skype for Business client This section shows you how to download and install the Yealink BToE Connector application o...

Page 197: ...the terms in the License Agreement field and then click Next to continue 5 Click Browse to select an installation folder and click Install to begin the installation By default the Yealink BToE Connector application is installed in the directory C Program Files Yealink Yealink BToE Connector ...

Page 198: ...User Guide for the T46S Skype for Business phone 184 6 Click Next to continue 7 Click Install A dialog is displayed as below during installation 8 Click Yes ...

Page 199: ...tallation s progress is displayed as below After the software has installed a dialog is displayed as below The checkbox of Launch Yealink BToE Connector is checked by default as shown above If the checkbox of Launch Yealink BToE Connector is not checked you need to launch the Yealink BToE Connector manually 9 Click Finish ...

Page 200: ...Yealink BToE Connector and then save the file to your local system Click About A you can view the informaion of Yealink BToE Connector Click Exit E you can close the software Pairing Your Phone with Your Computer There are two BToE Pairing modes on the phone If BToE Pairing Mode is Auto your phone will pair with your computer directly without a pairing code If BToE Pairing Mode is Manual You need ...

Page 201: ...on is running on your PC To pair your phone with your Skype for Business client do one of the following on your PC a Connect an Ethernet cable from your computer to the PC port on your phone network of the PC will be provided by the PC port of the phone 1 As the checkbox of Wired is checked by default the IP address of your phone is automatically filled If BToE Pairing Mode is Auto your phone will...

Page 202: ...n your phone Enter the pairing code shown on the phone into the notification on your computer b If your PC is not connected to the PC port on your phone using an Ethernet cable do the following 1 Uncheck the Wired checkbox 2 Enter the IP address of the phone that you want to pair 3 Click OK If BToE Pairing Mode is Auto your phone will pair with Skype for Business client directly If BToE Pairing Mo...

Page 203: ...ser signing on the phone is the same as the one signing on the Skype for Business client To view the pairing status via phone user interface 1 Press Menu Setting Features BToE 2 View the BToE pairing status in the BToE Pairing Status field To view the paired status on PC 1 Hover your mouse over the BToE icon in the system tray to view the BToE pairing status Setting Your Phone as the Default Audio...

Page 204: ...your phone has paired with your computer to enable BToE you need to meet the following conditions You have signed in the same user account on your Skype for Business client and your phone to active BToE You have set your phone as your primary audio device for your Skype for Business client There are two ways to active BToE You can sign in the same user account on your Skype for Business client and...

Page 205: ...tem administrator enables multi factor authentication MFA feature for your online account you should pass the MFA at the first sign in For more information refer to Passing MFA on page 20 2 Enter your login credentials into the dialog displayed on your computer click OK The phone will sign into the same user account as the Skype for business client When the same user account is signed into your ph...

Page 206: ...he Skype for Business client on your PC simultaneously What s more your phone will be locked once paired PC is locked or entering sleep mode Note Placing BToE Calls Do one of the following Select a contact or enter the phone number and then press the Call soft key on your phone Hover the mouse over the avatar of the contact and then click in your Skype for Business client Your phone and the client...

Page 207: ...siness client The call is resumed on your phone and your Skype for Business client Moving Call Audio between Your Phone and Computer During an active Skype for Business call you can move the call audio from your phone to your computer or from your computer to your phone Do the following 1 Click to display the control panel and then click in your Skype for Business client 2 Click the desired audio ...

Page 208: ... enters sleep mode The paired PC wakes up and is not locked The paired PC starts the screen saver The paired PC stops the screen saver and is not locked The account status of the Skype for Business client changes to inactive The account status of the Skype for Business client changes from inactive to active BToE status changes from Paired Sign In to Paired Sign Out or Unpaired BToE status changes ...

Page 209: ...functions on your phone or computer To exit BToE on your computer 1 Right click BToE icon in the system tray and click Exit E Uninstalling the Yealink BToE Connector To uninstall the Yealink BToE connector 1 Click the Start button 2 Click All Programs Yealink BToE Connector Uninstall A dialog box asking if you re sure you want to uninstall this product is displayed 3 Click Yes to uninstall the Yea...

Page 210: ...User Guide for the T46S Skype for Business phone 196 ...

Page 211: ... analog or USB headset to your phone and use the headset to place and answer calls If you want to use the analog headset you require an optional headset YHS32 YHS33 For more information on how to use your USB headset refer to your USB headset documentation from the manufacturer You can also pair and connect a Bluetooth headset with your phone For more information refer to Pairing and Connecting th...

Page 212: ...y For more information on using the headset to answer a call refer to Answering Calls on page 91 With the handset on hook enter the desired number and press the Call soft key the phone will then place a call using the headset automatically For more information on using the headset to place a call refer to Placing Calls on page 88 Deactivating the Headset Mode If you don t want to use a headset whe...

Page 213: ...eadsets to the headset jack and handset jack respectively Once the phone connects to a call the headset connected to the headset jack will have full duplex capabilities while the one connected to the handset jack will only be able to listen If headset prior is enabled the headset mode will not be deactivated until you press the HEADSET key again If headset prior is disabled the headset mode can be...

Page 214: ...ireless headset adapter s support page on Yealink Technical Support After the EHS36 and your headset are connected successfully you can use the control unit on your headset to handle calls For how to use your headset see your headset documentation from the manufacturer Using Bluetooth Feature The T46S Skype for Business phone supports Bluetooth Bluetooth enables low bandwidth wireless connections ...

Page 215: ...tooth Mode When you insert Bluetooth USB dongle BT40 into the USB port on the back of the phone the following prompt appears on the LCD screen You can press OK to activate Bluetooth mode directly If you press Cancel you can activate Bluetooth mode when you want to use the Bluetooth feature To activate the Bluetooth mode via phone user interface 1 Press Menu Setting Basic Bluetooth 2 Press or or th...

Page 216: ...luetooth headset manufacturer To pair and connect your Bluetooth headset to your phone 1 Press Menu Setting Basic Bluetooth 2 Press the Scan soft key to search the Bluetooth devices The LCD screen prompts the following message The phone proceeds to scan the local Bluetooth devices When the phone completes scan it will display the available Bluetooth devices on the LCD screen 3 Select the desired B...

Page 217: ...o the documentation from the Bluetooth headset manufacturer Viewing the Bluetooth headset information To view the Bluetooth headset information 1 Press Menu Setting Basic Bluetooth Paired Bluetooth Device The LCD screen displays a list of paired and connected Bluetooth headsets 2 Select the desired Bluetooth headset 3 Press the Option soft key and then select Detail from the prompt list to view th...

Page 218: ...e change The preconfigured Bluetooth device name will display in scanning list of other device Deleting the Bluetooth Headset You can delete your Bluetooth headset from your phone When you delete the Bluetooth headset it disappears from the Paired Bluetooth Device list To connect it to your phone again you need to scan and connect it again To delete your Bluetooth headset from your phone 1 Press M...

Page 219: ...cted Bluetooth headset 3 Press the Disconnect soft key The Bluetooth headset is disconnected To connect it to your phone again press the Connect soft key Deactivating the Bluetooth Mode You can deactivate the Bluetooth mode when you no longer use a Bluetooth device To deactivate the Bluetooth mode via phone user interface 1 Press Menu Setting Basic Bluetooth You can also delete all headsets by pre...

Page 220: ...luetooth Using an EXP40 Expansion Module The Yealink EXP40 is ideal for receptionists administrative assistants call center agents power users and executives who need to place a large volume of calls on a regular basis When your T46S is registered with a Skype for Business server you can assign Skype for Business contacts to EXP keys on your EXP40 so that you can quickly call contacts by pressing ...

Page 221: ...re that the switch or hub in your network is operational Contact your system administrator for more information Why doesn t the phone display time and date correctly Check if you have configured the phone to obtain the time and date from the SNTP server automatically If the phone fails to connect the SNTP server contact your system administrator for more information You can also configure the time...

Page 222: ... upload the certificate and then enable the Only Accept Trusted Certificates feature to try again How to check if the application driver of the Yealink BToE Connector is installed on the PC Do one of the following After installation if the Yealink BToE Connector and the application driver run successfully the notification area of the system tray prompts Device driver software installed successfull...

Page 223: ...C After a reboot if the phone still cannot pair with the Skype for Business client uninstall the Yealink BToE Connector and application driver and then reinstall them Ensure that Yealink BToE Connector is an allowed program in your system s firewall on your PC Why doesn t the phone display the Calendar menu Ensure that your phone has signed in successfully Why doesn t the Calendar menu display the...

Page 224: ...e Refer to Call Forward on page 96 Why doesn t my handset work Check that the headset cord is fully connected to the headset jack on the phone Check that whether the headset volume is adjusted to an appropriate level Refer to Volume on page 59 Why does the phone play a tone when there is a call on hold How to disable it When there is a call on hold the phone will play a hold tone every 30 seconds ...

Page 225: ...d to import configurations to your phone To export your phone configurations via web user interface 1 Click on Settings Configuration 2 Click Export to open file download window and then save the file to your local system To import phone configurations via web user interface 1 Click on Settings Configuration 2 Click Browse to locate a configuration file from your local system 3 Click Import to imp...

Page 226: ... to begin capturing signal traffic The local log level will be automatically set to Debug 3 Reproduce the issue 4 Click Stop in the Export All Diagnostic Files field to stop the capture The local log level will be reset to Normal 5 Click Export to open file download window and then save the diagnostic file to your local system A diagnostic file named allconfig tgz is successfully exported to your ...

Page 227: ... 2 Select user from the pull down list of User Type 3 Enter the new user password in the New Password field and Confirm Password field 4 Click Confirm to accept the change Note How to reboot the phone To reboot the phone via phone user interface 1 Press Menu Setting Advanced default password admin If signing into the web user interface of the phone with the User Sign in you need to enter the curre...

Page 228: ...r soft key 3 Press the Reboot soft key The LCD screen prompts Reboot the phone 4 Press the OK soft key to reboot the phone Note How to upgrade firmware To upgrade firmware via web user interface 1 Click on Settings Upgrade You can long press to reboot the phone Any reboot of your phone may take a few minutes ...

Page 229: ...w to reset your phone Generally some common issues may occur while using the phone Your system administrator may ask you to reset your phone to factory configurations after you have tried all troubleshooting suggestions but still do not solve the problem This operation will delete all your personal configuration settings and reset all settings to the manufacturer default setting Note To reset the ...

Page 230: ...oft key The LCD screen prompts Welcome Initializing Please wait The phone will be reset to factory sucessfully after startup Not You can also long press the soft key to perform the reset function when the phone is idle Reset of the phone may take a few minutes Do not power off until the phone starts up successfully ...

Page 231: ...d these safety instructions before use The following basic safety precautions should always be followed to reduce risk of fire electrical shock and other personal injury General Requirements Before you install and use the device read the safety instructions carefully and observe the situation during operation During the process of storage transportation and operation please always keep the device ...

Page 232: ...y kind on the product or use the equipment near water for example near a bathtub washbowl kitchen sink wet basement or near a swimming pool Do not tread on pull or over bend any cable in case of malfunction of the device During a thunderstorm stop using the device and disconnect it from the power supply Unplug the power plug and the Asymmetric Digital Subscriber Line ADSL twisted pair the radio fr...

Page 233: ...and Ireland Dublin Morocco Portugal Lisboa Porto Funchal Spain Canary Islands Las Palmas United Kingdom London 1 Albania Tirane Austria Vienna Belgium Brussels Caicos Chad Croatia Zagreb Czech Republic Prague Denmark Kopenhagen France Paris Germany Berlin Hungary Budapest Italy Rome Luxembourg Luxembourg Macedonia Skopje Namibia Windhoek Netherlands Amsterdam Spain Madrid Switzerland Bern Sweden S...

Page 234: ... Hobart Australia Sydney Melboume Canberra Russia Vladivostok 10 30 Australia Lord Howe Islands 11 New Caledonia Noumea Russia Srednekolymsk Time 11 30 Norfolk Island 12 New Zealand Wellington Auckland Russia Kamchatka Time 12 45 New Zealand Chatham Islands 13 Tonga Nukualofa 13 30 Chatham Islands 14 Kiribati ...

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