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Hotline: 1-866-902-9690
Hotline: 1-866-902-9690
TROUBLE SHOOTING
Robotic Mower cannot dock with docking station
• Check that the boundary wire in front and underneath the charger is in a straight line.
• Check that the docking station's position is suitable as explained in this manual.
Robotic Mower runs in circles while mowing or while following boundary wire
back to docking station
• Verify that no power cable runs parallel and in close proximity the boundary wire. If necessary, reposition
the boundary wire.
• Check if a front wheel is stuck.
• If a neighbor has a similar Robotic Mower, the signals may interfere. Try setting your docking station and
Robotic Mower are set to the alternative boundary signal S1 to S2.
• Driving motor may be damaged, please contact customer support.
The Robotic Mower is noisy
• Inspect the blade fixing screws; tighten if necessary.
• Inspect the blades for damage; replace if necessary.
• Grass may be too high. Try increasing the cutting height, or mow the lawn with an ordinary lawnmower
first.
• Cutting motor failure, please call after sales service.
Mower remains at or returns to docking station when pressing START button
• Check if the mower has already completed the programmed working time for that day.
• Battery is low, the Robotic Mower needs to be charged.
LED signal indicator on docking station
TROUBLE SHOOTING
Charging trouble shooting
Problem
Possible cause
Corrective action
No light on charge base
Incorrect wire connection
Check wire connections "F and B"
AC Power has not been switched
ON
Switch on AC power
S1 or S2 indicator flashes
separately
Boundary wire broken, no signal
Repair broken cable with provided
connectors
Robot not charging
Machine not correctly docked in
charge base
Check machine is fully docked in charge
base
Check charge base is on flat surface
Charger pins corroded
Clean the charger pins
Mowing trouble shooting
Problem
Possible cause
Corrective action
No Power to machine
ON/OFF key has not been
activated
Switch ON the machine and try again
Robotic Mower has low charge
Place machine in the docking station
Machine fails to START
Time setting not activated
Select time schedule and then try again
Grass build up under deck
Clean under deck with brush
Battery power low
Place machine in docking station
Grass too long
Mow the lawn to 2.5 in
Cutting height is too low
Mow the lawn to 2.5 in and raise cutting
height
Battery temperature too cold /hot
Working condition is between 40ºF and
113ºF
Boundary wire broken
Repair broken boundary wire
Mower outside the
boundary wire
Boundary wire is on a slope
Modify boundary wire and leave bigger
distance on slope
Parts of the lawn are
uncut
Mower needs more cutting time
Increase scheduled cutting time
Grass too long
Mow the lawn to 2.5 in
Mower gets stuck in
Lawn area
Obstacles on lawn
Remove obstacles from the lawn
Boundary wire not correct laid
Modify boundary wire to zone out obstacles
Wire in front of docking station
incorrect installed
5 ft of straight cable to front of docking
station needed
Excessive vibration/noisy
Blade loose
Tighten screw bolt
Blades damaged jammed
Replace damaged blades
Grass maybe to high
Increase cutting height, reduce later step
by step or mow the lawn with ordinary
lawnmower first
Cutting motor failure
Please call the after sales service
Mower runs in circles
Power cable runs parallel/close to
wire
Reposition of boundary wire
Front wheel is stuck
Clean front wheel area
Signal interfere with robot in
neighborhood
Change to alternative boundary signal (S1/
S2)
Driving motor failure
Please call after sales service
Connection issue or broken/cut
boundary wire
Repair/check connections on charge base
and boundary wire being broken/cut
S1/S2 indicator lights on.
Boundary wire signal in good condition.
S1/S2 indicator flashes.
Boundary wire broken, no signal.
S1/S2 indicator flashing alternately.
Mower is charging in the docking station.
