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XONTEL XonTel XT- 60 PBX, Administrator'S Manual

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88 

 

 

Voicemail

 

The configurations of voicemail can be globally set up and managed on the Voicemail page. Go to 

Settings 

> 

PBX 

> 

General 

> 

Voicemail

, you can configure the Message Options, Greeting Options 

and Playback Options. 

 
 
 

Message Options

 

Max Messages per Folder 

This sets the maximum number of messages that can be stored 
in a single folder of voicemail. 

Max Message Time 

This sets the maximum length of a single voicemail message (in 
seconds). 

Min Message Time 

This sets the minimum length of a single voicemail message (in 

seconds).  Messages  below  this  threshold  will  be  automatically 

deleted. 

Ask Caller to Dial 5 

If this option is enabled, the caller will be prompted to press 5 

before leaving a message. 

Operator 

Breakout 

from 

Voicemail 

If this option is set, the caller can jump out of the voicemail and go 

to the pre-configured destination by dialing 0. 

Destination 

This sets the breakout destination. 

Greeting Options

 

Busy Prompt 

Greeting played when the extension is busy. 

Unavailable Prompt 

Greeting played when the extension is unavailable. 

Leave a Message Prompt 

Greeting played when dial 5. 

Playback Options

 

Announce Message Caller ID  If  this  option  is  enabled,  the  caller  ID  of  the  party  that  left  the 

message will be announced before the voicemail message begins 

playing. 

Announce Message Duration  If this option is enabled, the duration of the message in minutes 

will be announced before the voicemail message begins playing. 

Announce Message Arrival 
Time 

If this option is enabled, the arrival time of the message will be 
played back before the voicemail message begins playing. 

Allow 

Users 

to 

Review 

Messages 

Allow the callers to review their recorded messages before 
sending them to the voicemail box. 

Table 9-3 Voicemail Configuration Parameters 

Summary of Contents for XonTel XT- 60 PBX

Page 1: ...XonTel XT 60 XT 120 PBX s Administrator Guide ...

Page 2: ... of the CE FCC Warranty The information in this document is subject to change without notice XonTel makes no warranty of any kind with regard to this guide including but not limited to the implied warranties of merchantability and fitness for a particular purpose XonTel shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing per...

Page 3: ... Call 14 System Settings 15 Network 15 Security 20 User Permission 26 Date Time 27 Email 28 Storage 28 Extensions 32 Add New Extension 32 Add Bulk Extensions 37 Search and Edit Extensions 38 Importing and Exporting Extensions 38 Extension Group 41 Trunks 42 FXO Trunk 42 BRI Trunk 44 GSM 3G Trunk 47 VoIP Trunk 48 Call Control 54 Inbound Routes 54 Outbound Routes 57 Auto CLIP Routes 59 SLA 60 Time C...

Page 4: ...tem Prompt 81 Music on Hold 82 Custom Prompt 83 General 84 Preference 84 Feature Code 85 Voicemail 88 SIP 89 IAX 96 Recording 101 Event Center 102 Event Settings 102 Notification Contacts 102 Event Log 103 CDR and Recording 105 PBX Monitor 106 Extension Status 106 Trunk Status 107 Concurrent Call 109 Conference 109 Resource Monitor 110 Information 110 Network 110 Performance 110 Storage Usage 112 ...

Page 5: ...5 Maintenance 113 Upgrade 113 Backup and Restore 115 Reset and Reboot 117 System Log 117 Operation Log 117 Troubleshooting 118 App Center 122 ...

Page 6: ...cts Covered This guide explains how to configure the following products XonTel XT 60 PBX XonTel XT 120PBX Related Documents The following related documents are available on XonTel website http www xontel com Document Description XonTel XT 60 XT 120 Datasheets Datasheet for the XT 60 XT 120 PBXs XonTel XT 60 XT 120 PBX s User manual User manual for the XonTel XT 60 XT 120 IP PBXs Safety when workin...

Page 7: ...oint and click configuration Convenient Phone Provisioning feature saves you tremendous time Everything can be managed from anywhere with Internet access Your Choice of Technologies and Features Embedded VoIP capability and analog phone connections Rich external lines options include SIP PSTN ISDN BRI E1 T1 PRI and cellular networks Concurrent calls and maximum users are expandable with modules Te...

Page 8: ...verview XonTel XT 60 XonTel XT 120 8 Front Panel System Indicator Power Indicator WAN Status LAN Status SD Slot RJ11 Port RJ11 Port Status Reset Rear Panel Antenna Socket Power Switch Power Inlet Protective Earth ...

Page 9: ...tatus Static Green light Linked normally 10 100 Mbps Static Orange light Linked normally 1000 Mbps Blinking In communication Off Off line RJ11 Port Status FXS Green light Static The port is idle Blinking There is an ongoing call onthe port GSM 3G Red light Static the trunk is idle Blinking slowly there is no SIM card inserted Blinking rapidly the trunk is in use BRI Orange light Blinking slowly th...

Page 10: ...corresponding ports at the front panel ANT Connect to GSM 3G Antenna TF Slot Insert TF card SD Slot Insert SD card Ethernet Port XonTel XT 60 XT 120 supports two 10 100 1000M Ethernet ports There are 2 Ethernet modes for the system The default mode is Bridge Bridge LAN port interface will be used for uplink connection WAN port interface will be used as bridge for PC connection Dual both ports can ...

Page 11: ...gging in the Web interface Check the factory defaults below IP address https 192 168 5 150 8088 User Name admin Default Password xontel To log in XT 60 XT 120 1 Make sure your computer is connected to the same network as the IP PBX 2 Start a web browser on your PC enter the IP address press Enter on yourkeyboard 3 Enter your user name and password click Login Figure 2 1 XonTel XT 120 Web Configura...

Page 12: ...ication icon you can add the application todesktop 2 Open Application Click the icon of an application to show or hide its window on thedesktop Right click the icon and choose from the shortcut menu to manage the application window Maximize Minimize Restore Close 3 Notifications displays notifications like errors status updates and app installation notifications 4 Resource Monitor click the icon t...

Page 13: ...ct Language to change web language My Settings Click My Settings to modify your account settings Here you can change the login password and bind your email address with the account Click the options icon to logout change Web language or modify your account settings ...

Page 14: ...and make your first call through XonTel XT 60 XT 120 system 1 Log in your XonTel XT 60 XT 120 Web GUI go to Settings PBX Extensions 2 Click Add to create a new extension set the type as SIP You will need the Registration Name and Registration Password to register the extensionlater 3 Register the extension on your phone with the Registration Name and Registration Password the SIP server address is...

Page 15: ...t mode is Single Single onlyLAN port will be used for uplink WAN port is disabled Bridge LAN port interface will be used for uplink connection WAN port interface will be used as bridge for PCconnection Dual the two Ethernet interfaces will use different IP addresses Assign two IP addresses in this mode Default Interface In Dual mode you need to choose the default interface LAN WAN Settings DHCP Mo...

Page 16: ...x xxx xxx xxx LAN WAN Settings PPPoE Username Enter the PPPoE username Password Enter the PPPoE password VLAN Enable VLAN Check this option to enable VLAN VLAN ID Enter the VLAN ID VLAN Priority Set the VLAN priority The default is 0 Table 3 1 Network Basic Settings Description ...

Page 17: ...protocol Device Select the network device The client and server must use the same setting TUN a TUN device is a virtual point to point IP link TAP a TAP device is a virtual Ethernet adapter Username Specify the username Password Specify the password Encryption Select the encryption method The server and client must use the same setting Compression Enable or disable compression for data stream The ...

Page 18: ...provider from the list Username Enter the username of your DDNS account Password Enter the password of you DDNS account Hash Enter your string of Hash as provided by freedns afraid org Domain Enter the domain name Static Route Table 3 3 DDNS Configuration Parameters Description In computer networking a routing table is a data table stored in a router or a networked device that lists the routes to ...

Page 19: ...ask Enter the subnet mask for the destination address Example 255 255 255 255 Gateway Enter the gateway address The XonTel system will reach the destination address via this gateway Example 192 168 6 1 Metric The cost of a route is calculated using what are called routing metric Routing metrics are assigned to routes by routing protocols to provide measurable values that can be used to judge how u...

Page 20: ...ly and stably We strongly recommend that you configure firewall and other security options to prevent the attack fraud and the system failure or calls loss Firewall Rules Users could add rules to accept or reject traffic through the system Go to Settings System Security Firewall Rules to configure firewall for the system Before adding firewall rules please check the option Enable Firewall then cli...

Page 21: ...l When you enable Drop All feature the system will drop all packets and connections from other hosts if there are no other rules defined To avoid locking the device at least one TCP Accept common rule must be created for port used for SSH access and port used for HTTP access Firewall Rules Name Specify a name to identify the firewall rule Description Description for this firewall rule Table 3 5 Fi...

Page 22: ...fense rules then the system will prevent massive connection attempts or brute force attacks The IP addresses would be listed in the Blocked IP Address table There are 3 default auto defense rules we recommend you keep the rules there Figure 3 3 Auto Defense Rules Please check the auto defense rule configuration parameters below IP Auto Defense Rule Port Auto defense port for example 8022 Protocol ...

Page 23: ...e drop down menu HTTP The default port for HTTP is 80 SSH SSH port is used to access XonTel underlying configurations to debug the system The default port is 8022 We recommend you disable SSH port if you do not need it FTP With FTP service you can connect to PBX via web browser The default port is 21 TFTP To upload files PBX through TFTP you need to enable this option IAX The default port is 4569 ...

Page 24: ...erver this option is for Phone Provisioning feature So IP phones can get configuration file from this address For Grandstream and Panasonic phones enter the PBX s IP address for example 192 168 5 150 For other IP phones remember to specify the protocol for example tftp 192 168 5 150 NTP Server the PBX can be a NTP server By default it is the PBX s IP address AMI The Asterisk Manager Interface AMI ...

Page 25: ... Figure 3 6 Certificate Trusted Certificate This certificate is a CA certificate When selecting TLS Verify Client as Yes you should upload a CA The relevant TLS client i e IP phone should also have this certificate PBX Certificate This certificate is server certificate No matter selecting TLS Verify Client as Yes or NO you should upload this certificate to XonTel If TLS client i e IP phone enables...

Page 26: ...ounts when new extensions are created By default the extension users can log in the system and check their own settings and CDR The Super Admin can grant more privileges for extension users All the created users will be displayed on the User Permissionpage Figure 3 8 User Permission Super Admin has the highest privilege The super administrator can access all pages on XT60 XT 120 Web and make all t...

Page 27: ...er Figure 3 9 Add New User Permission Once created the Super Admin can edit the users by clicking or delete the users by clicking User Portal The extension user could log in XT 60 XT 120 Web GUI with the extension username and password The extension user account is created automatically when an extension is created on the system Username extension number i e 1000 Default password pass plus extensi...

Page 28: ... to your local time Figure 3 11 Date Time Time Zone select your current time zone Daylight Saving Time the option is disabled by default Enable it when necessary Synchronize With NTP Server if you choose this mode the system will adjust its internal clock to a central network server Please note XT 60 XT 120 should be able to access the Internet if you choose themode ...

Page 29: ...r POP3 Enter the POP3 server and port Example pop sina com 110 Enable TLS Use TLS to send secure message to server If the email sending server needs to authenticate the sender you need to select the checkbox Note if you use Gmail or Exchange you need enable this option Table 3 8 Email Settings After finishing the configuration click to test the email In the prompt fill in an email address to send ...

Page 30: ...rom XonTel system must be set up on a Windows based machine Once that has been set up please follow the following instructions to configure network drive 1 Choose a window based computer that is always in service 2 Create a folder 3 Share this folder to Everyone 4 Click and input the Net Disk information in XonTel XT 60 XT 120 Figure 3 13 Add Network Disk Name give this network drive a name to hel...

Page 31: ...clean for CDR logs voicemails one touch recordings and recordings CDR Auto Cleanup Max Number of CDR Set the maximum number of CDR that should be retained The default is 100000 The old CDR will be deleted when the threshold is reached CDR Preservation Duration Set the maximum number of days that CDR should be retained The default is left blank Voicemail and One Touch Recording Auto Cleanup Max Num...

Page 32: ... old logs will be deleted when the threshold is reached This setting is for operation logs Extensions Table 3 9 Auto Cleanup Settings This chapter explains how to create and configure extensions on XonTel XT 60 XT 120 XonTel XT 60 XT 120 supports SIP IAX and FXS extensions An extension can be set to the 3 types and be registered to different devices Go to PBX Extensions page to configure the exten...

Page 33: ...For example 12t3f6 Concurrent Registrations XonTel XT 60 XT 120 IP PBX supports SIP forking SIP forking refers to the process of forking a single SIP call to multiple SIP endpoints The value of Concurrent Registrations limits how many SIP endpoints the extension can be registered User Information Name A character based name for this user For example Bob Jones User Password The password for this ex...

Page 34: ...Extension Enable Mobility Extension If you enable this setting when the User s Mobile Number dial into the system the phone will have the same user permission with the desktop extension So the mobile number will be able to reach the other extension dial out with the trunk and play voicemail Mobility Extension It is the same with the User s Mobile Number A prefix matching the outbound route also ne...

Page 35: ...ystem is using a public IP address communicating with devices hidden behind a NAT device such as a broadband router If you have one way audio problems you usually have problems with your NAT configuration or your firewall s support of SIP and or RTP ports Qualify Check the box to send SIP OPTIONS regularly to the device to check if the device is still online Enable SRTP Enable SRTP for voice encry...

Page 36: ...t a hook flash must remain depressed in order for the system to consider it as a valid flash event The default is 1000 ms Echo Cancellation Enable or disable echo cancellation on the FXS port Rx Volume The volume of the voice sent from the analog phone to the FXS port of PBX Set the value from 5 to 100 or choose Custom to define the RX gain below Rx Gain The gain of the voice sent from the analog ...

Page 37: ...3 options Random generate a random password for each extension Fixed use the text filled in as the password for all extensions Prefix extension number fill in a prefix and the password will be the text plus the extension s number User Password Decide which type of user password will be used There are 3 options Extension use extension number as password for each extension Fixed use the text filled ...

Page 38: ... per extension byclicking or Figure 4 4 Extensions List Search Extension You can search extensions by entering the extension number name or type Edit an Extension Click to edit the desired extension Delete an Extension Click to delete the desired extension Bulk Edit Extensions Select the checkbox for the extensions click to edit the extensions Bulk Delete Extensions Select the checkbox for the ext...

Page 39: ...sily To Import Extensions 1 Click you will see a dialog window shown as below Figure 4 5 Import Extensions 2 Click Browse and select the file to start uploading The file must be a csv file Check the sample file below You can export an extension file from the PBX and useit as a sample to start with Figure 4 6 Sample Extension File ...

Page 40: ...ill result in the following extensions in the PBX Figure 4 7 Extension List To Export Extensions Select the checkbox of the extensions click the selected extensions would be exported to your local PC Figure 4 8 Export Extensions ...

Page 41: ...helps you to better manage the configurations in the system For example you can create Support and Sales groups when configuring Outbound Route you can select a extension group instead of each extension This feature simplifies the configuration process Click to create an extension group Figure 4 9 Add Extension Group ...

Page 42: ...runk Rx Volume Set the receiving volume of FXO port or choose Custom to define the RX gain below RxGain The RX Gain for the receiving channel of FXO Port The valid range is 30db to 12db Tx Volume Set the transmitting volume of FXO port or choose Custom to define the TX gain below TxGain The TX Gain for the transmitting channel of FXO Port The valid range is 30db to 12db Enable SLA If enabled this ...

Page 43: ...gth of the tone and silence which will further reduce the chance of a false positive disconnection Busy Interval The busy detection interval The default is 1 If you wish to customize enter the value in the text box directly Frequency Detection Decide whether to enable detecting the busy signal frequency or not Busy Frequency If Frequency Detection is enabled you must specify the local frequency Th...

Page 44: ...rvice is a telephone service that enables a company to identify which telephone number was dialed Users could configure DNIS to allow the IP phones to displaywhich trunk is passing the call DNIS Name A name for this DNIS when a call reaches the selected trunk the name will be displayed on the ringing phone BRI Trunk Table 5 4 Other Settings Basic Rate Interface BRI 2B D 2B1D is an Integrated Servi...

Page 45: ... enable this option The default is unchecked Reset Interval This sets the time in seconds between restart of unused B channels Set the internal to Never if you don t like the channel to restarts The default is Never PRI Indication Tells how PBX should indicate busy and congestion to the switch user The options are Inband PBX plays indication tones without answering not available on all PRI BRI sub...

Page 46: ...alplan Remote Dialplan ISDN Remote Number Type international National Prefix Dialplan Remote Dialplan ISDN Remote Number Type national Local Prefix Dialplan Remote Dialplan ISDN Remote Number Type subscriber Private Prefix Dialplan Remote Dialplan private Remote Number Type subscriber Unknown Prefix Dialplan Remote Dialplan ISDN Remote Number Type unknown 3 DOD DOD Direct Outward Dialing means the...

Page 47: ...3 times in succession the SIM card will be permanently locked which means you would need a new card Rx Volume Set the receiving volume of GSM port or choose Custom to define the RX gain below RX Gain db The RX Gain for the receiving channel of GSM Port The valid range is 20db to 20db Tx Volume Set the transmitting volume of GSM port or choose Custom to define the TX gain below TX Gain db The TX Ga...

Page 48: ...ve this trunk a name to help you identify this trunk Transport Set the transport method used by the trunk If Hostname IP Address is the PBX s Hostname and the port is 0 or blank NAPTR and SRV lookup will be executed to search for transport port and server If Hostname IP Address is a legal IP address or a designated port then UDP will be used Hostname IP Service provider s hostname or IP address Th...

Page 49: ...port method used by the trunk If Hostname IP Address is the PBX s Hostname and the port is 0 or blank NAPTR and SRV lookup will be executed to search for transport port and server If Hostname IP Address is a legal IP address or a designated port then UDP will be used Hostname IP Service provider s hostname or IP address The default SIP port is 5060 Domain VoIP provider s server domain name If the ...

Page 50: ...tify this trunk Hostname IP Service provider s hostname or IP address The default IAX port is 4569 User Name The username used to register to the trunk from the VoIP provider Password The password to register to the trunk from the VoIP provider Table 5 10 IAX Register Trunk Configuration Parameters Basic ...

Page 51: ...ct codec for the VoIP trunk XonTel XT 60 XT 120 supports the codecs a law u law GSM iLBC SPEEX G722 G726 ADPCM G729A H261 H263 H263P H264 MPEG4 and iLBC 3 Advanced Figure 5 3 VoIP Trunk Codec VoIP Settings Qualify Enable this to send SIP OPTIONS packet to SIP device to check if the device is up Enable SRTP This option enables or disable SRTP encrypted RTP for the trunk T 38 Support Whether to enab...

Page 52: ...NIS to allow the IP phones to display which trunk is passing the call DID Number This number is used to identify which line of the trunk is passing the call DNIS Name A name for this DNIS when a call reaches the selected trunk the name will be displayed on the ringing phone 4 DOD DOD Direct Outward Dialing means the caller ID displayed when dialing out Before configuring this please make sure the ...

Page 53: ...53 Figure 5 5 Bind Consecutive DOD Numbers to Multiple Extensions ...

Page 54: ... Receptionist IVR etc Go to Settings PBX Call Control Inbound Routes to edit inbound routes Please check the inbound route configuration parameters below 1 Route Name Give this inbound route a brief name to help you identify it 2 DID Pattern Match the DID Pattern in this field to pass incoming call through Leave this blank to match calls with any or no DID info You can use a pattern match to map a...

Page 55: ...o a range of consecutive extensions directly through SIP SIP Peer to Peer IAX Peer to Peer trunk you need to enter the DID number range separate the first number and the last number by choose the Destination as Extension Range and fill in the relevant extension numbers separated by 3 Caller ID Pattern Define the Caller ID Number that is allowed to call in through this inbound route Leave this fiel...

Page 56: ...r example if you configure the distinctive ringing for custom ring tone to Family the ring tone will be played if the phone receives the incoming call 7 Fax Detection Decide if you want to enable Fax Detection If disabled the system will not detect fax tone nor will it send fax tone If enabled the system will send the fax to Fax Destination if a fax tone isdetected Fax Destination Sets the destina...

Page 57: ...ve defined in route 2 and so on The outbound route which is in a higher position will be matched firstly Adjust the outbound route sequence by clicking these buttons Go to Settings PBX Call Control Outbound Routes to edit outbound routes Please check the outbound route configuration parameters below 1 Route Name Give this outbound route a brief name to help you identify it 2 Dial Patterns Outbound...

Page 58: ...his will be prepended before sending to the trunks For example if a trunk requires 10 digit dialing but users are more comfortable with 7 digit dialing this field could be used to prepend a 3 digit area code to all 7 digit phone numbers before the calls are placed When using analog trunks a w character may also be prepended to provide a slight delay before dialing 3 Member Trunks Select which trun...

Page 59: ... Auto CLIP Routes The system automatically stores information about outgoing calls to the AutoCLIP routing table When a person calls back the call is routed directly to the original number Go to Settings PBX Call Control Auto CLIP Routes to configure Auto CLIP Figure 6 5 Auto CLIP Route Record Keep Time set the time duration for which records should be kept in the AutoCLIP List Default is 8 hours ...

Page 60: ...f the shared line SLA feature works with BLF key on IP phones When an incoming call is received all the SLA stations are informed of it and may join it if the shared line allows to barge in When an outgoing call is made by one SLA station all members shared with the same line are informed about the call and will be blocked from this line appearance until the line goes back to idle or the call is p...

Page 61: ...name for the SLA name Station choose a SIP extension to monitor and use the SLA trunks Associated SLA Trunks choose the SLA trunks Ring Timeout set the ring timeout in seconds phone will stop ringing after the time defined Ring Delay set the delay time in seconds Phone will delay ringing after the time defined This ...

Page 62: ...g calls are checked The rules specify a time range by the time day of the week day of the month and month of the year Time conditions can be assigned to an inbound route which control the destination of a call based on the time Time conditions can also be assigned to an outbound route in order to limit the use of that route Add Time Condition Go to Settings PBX Call Control Time Conditions click t...

Page 63: ... your office time conditions you may need to create a holiday time groups For example you want to create a Holiday for Chinese National Day from October 1st to October 5th Click to add a holiday Figure 6 9 Add Holiday Assigning Time Conditions to Inbound Routes The created Time Conditions will become available for selection in the Inbound Routes Assigning Time Conditions to Outbound Routes You can...

Page 64: ...rs can enter such as Welcome to XX press 1 for Sales and press 2 for Technical Support Go to Settings PBX Call Features IVR to configure IVR Click to add a new IVR Click to delete the selected IVR Click to edit one IVR Click to delete one IVR Please check the IVR configuration parameters below Basic Settings Number XonTel XT 60 XT 120 treats IVR as an extension you can dial this extension number t...

Page 65: ... Timeout Invalid Select the destination for each key pressing digits 0 9 Timeout and Invalid When the callers press the corresponding key the call will be routed to Extension Voicemail Ring Group IVR Conference Room Queues Faxes Dial by Name Hangup Ring Group A ring group helps you to ring a group of extensions in a variety of ring strategies For example you could define all the technical support ...

Page 66: ...Group Configuration Parameters General Settings Queues are designed to receive calls in a call center A queue is like a virtual waiting room in which callers wait in line to talk with the available agent Once the caller called in XT 60 XT 120 and reached the queue he she will hear hold music and prompts while the queue sends out the call to the logged in and available agents A number of configurat...

Page 67: ... shows all users Selecting a user here makes them a dynamic agent of the current queue The dynamic agent is allowed to log in and log out the queue at any time Dial Queue number to log in the queue Dial Queue number to log out the queue Agent Timeout The number of seconds an agent s phone can ring before we consider it a timeout If you wish to customize enter the value in the text box directly Age...

Page 68: ...e Caller Position Announcements Announce Position Announce position of caller in the queue Announce Hold Time Enabling this option causes PBX to announce the hold time to the caller periodically based on the frequency timer Either yes or no hold time will be announced after one minute Frequency How often to announce queue position and estimated hold time Periodic Announcements Prompt Select a prom...

Page 69: ...e Also you can set none PIN You can require callers to enter a password before they can enter this conference This setting is optional Join a Conference Room Users on XT 60 XT 120 could dial the conference extension to join the conference room If a password is set for the conference users would be prompted to enter a PIN How to join the conference room if I am calling from outside i e calling from...

Page 70: ...R menu 9 Increase your volume Pickup Group Table 7 6 Conference Voice Menu Call pickup allows one to answer someone else s call You can add pickup group The default call pickup for Group Call Pickup is 4 It allows you to pick up a call from a ringing phone which is in the same group as you Go to Settings PBX Call Features Pickup Group to add pickup group Click to add a new pickup group Click to de...

Page 71: ...ure is available on XonTel XT 60 XT 120 that allowing you to place a call by pressing a reduced number of keys 1 Add Speed Dial Click to add a speed dial Figure 7 2 Add Speed Dial Speed Dial Code enter the speed dialcode Phone Number enter the number you want to call 2 Import Speed Dial Click you will see a dialog window shown as below Figure 7 3 Import Speed Dial Number ...

Page 72: ...onTel XT 60 XT 120 and use it as a sample to start with Figure 7 4 Speed Dial File The sample csv file will result in the following speed dial in XonTel XT 60 XT 120 Figure 7 5 Speed Dial Codes 3 Export Speed Dial Select the checkbox of the speed dial click the selected speed dial will be exported to your local PC Figure 7 6 Export Speed Dial ...

Page 73: ... Callback to configure Callback Click to add a new callback Click to delete the selected callbacks Click to edit one callback Click to delete one callback To use callback feature you need to select callback as destination on the inbound route Please check the callback configuration parameters below Note you don t need to configure Strip and Prepend options if the trunk supports call back with the ...

Page 74: ...The destination which the callback will direct the caller to DISA Table 7 7 Call Back Configuration Parameters DISA Direct Inward System Access allows someone calling in from outside XonTel XT 60 XT 120 to obtain an internal system dial tone and make calls as if they were using one of the extensions of XonTel PBX To use DISA a user calls a DISA number which invokes the DISA application The DISA ap...

Page 75: ... Parameters Blacklist is used to block an incoming outgoing call If the number of incoming or outgoing call is listed in the number blacklist the caller will hear the following prompt The number you have dialed is not in service Please check the number and try again The system will then disconnect the call Whitelist is used to allow incoming outgoing numbers The system supports to block or allow 3...

Page 76: ...see a dialog window shown as below Figure 7 10 Import Blacklist Click and select the file to start uploading The file must be a csv file Open the file with notepad check the sample below You can export a blacklist whitelist file from XonTel XT 60 XT 120 and use it as a sample to start with Figure 7 11 Blacklist Whitelist File Figure 7 12 Blacklist Whitelist ...

Page 77: ...Intercom Intercom is a feature that allows you to make an announcement to one extension via a phone speaker The called party does not need to pick up the handset It is can be achieved by pressing the feature code on your phone and it is a two way audio call The default Intercom feature code is 5 To make an announcement to a specific extension you need to dial 5 extension number on your phone For e...

Page 78: ...p SMS XonTel XT 60 XT 120 supports SMS to Email and Email to SMS features To use these two features you must do the following Install GSM 3G module on the device Insert SIM card on the GSM 3G module Check the trunk status and make sure that the GSM 3G trunk is ready to beused Set an email address for the system Settings System Email SMS to Email SMS to Email is a feature that allows users email to...

Page 79: ... email addresses Email to SMS Email to SMS is a feature that allows users to send SMS to mobile phone number via email When users would like to send a SMS they just need to send an email to the XonTel system s email address with the destination mobile phone number as the email subject The system will then receive the email and forward the email to the GSM 3G port so that the email can be sent out ...

Page 80: ...rompt Preference Select prompt files for the relevant options on this page Option Description Music On Hold The music to play when a call is being held Play Call Forwarding Prompt If enabled system will play a prompt before transferring the call Otherwise the call will be transferred directly without any prompt It is enabled by default Music On Hold for Call Forwarding This decides what to play wh...

Page 81: ...pt Upload System Prompts Click to select the system prompt file from local computer then click to start uploading Figure 8 1 Upload System Prompts Download Online Prompt Click a dialog window appears as the following figure All the available system prompts are listed on the window Figure 8 2 Download Online Prompt Click to download the latest prompts The new downloaded system prompt will be displa...

Page 82: ...Music on Hold Playlist includes 3 music files for users to use Go to Settings PBX Voice Prompts Music on Hold 1 Create New Playlist Click to create a new playlist Figure 8 3 Add Playlist Name give this playlist a name to help you identify it Play Sort select the playing order of the playlist 2 Upload New Music Figure 8 4 Upload New Music Choose MOH Playlist from the drop down menu Click to select ...

Page 83: ...t to the place you want to change Go to Settings PBX Voice Prompts Custom Prompts to record and upload custom prompts 1 Upload Custom Prompt Click the following dialog window appears Click to choose a music file from your computer Click to start uploading 2 Record Custom Prompt Click the following dialog window shows Specify the name and choose an extension to make the record Figure 8 6 Record New...

Page 84: ...caller will hear the virtual ring back tone generated by the system before the callee answers the call Distinctive Caller ID When the incoming call is routed from Ring Group Queue or IVR the Caller ID would display where it comes from FXO Mode Select a mode to set the On Hook Speed Ringer Impedance Ringer Threshold Current Limiting TIP RING voltage adjustment Minimum Operational Loop Current and A...

Page 85: ... code that is used to check voicemail The system will prompt you for password The default feature code is 2 Voicemail for Extension You can leave a voicemail to other extensions by dialing feature code on their phone or forward an incoming call to an extension s voicemail directly The default feature code is For example dial 501 to leave a message for Ext 501 Voicemail Main Menu The feature code t...

Page 86: ...d by an extension Call Forwarding Reset to Defaults Dial this feature code to restore call forwarding to the following default settings Always Forward disabled Busy Forward to Voicemail enabled No Answer Forward to Voicemail enabled Do Not Disturb disabled The default feature code is 70 Enable Forward All Calls Dial this feature code to forward all calls to voicemail or a designated number For exa...

Page 87: ...k The default feature code is 90 Note to monitor an extension you need to configure the Monitor Settings for this extension first Whisper Dial this feature code and the monitored extension number to initiate Whisper monitoring In this mode the monitor can listen to and talk with the monitored extension without being heard by the other party The default feature code is 91 Note to monitor an extensi...

Page 88: ...out of the voicemail and go to the pre configured destination by dialing 0 Destination This sets the breakout destination Greeting Options Busy Prompt Greeting played when the extension is busy Unavailable Prompt Greeting played when the extension is unavailable Leave a Message Prompt Greeting played when dial 5 Playback Options Announce Message Caller ID If this option is enabled the caller ID of...

Page 89: ...0 From port and To port should have a difference value between 100 and 10000 The default is 10000 12000 Local SIP Port A random port in the port range will be used when sending packets to SIP server The default range is 5062 5082 Register Timers Max Registration Subscription Time Maximum duration in seconds of incoming registrations and subscriptions The default is 3600 seconds Min Registration Su...

Page 90: ...or when you need connect to the PBX via SIPtrunk XonTel XT 60 XT 120 supports 3 methods to configure NAT STUN External IP Address and External Host You can select one method to configure NAT or disable NAT 1 STUN Figure 9 2 STUN Option Description STUN Address Choose a STUN address in the drop down list or customize with a STUN address and STUN port External Refresh Interval If an external host ha...

Page 91: ...Description External IP Address The IP address that will be associated with outbound SIP messages if the system is in a NAT environment Local Network Identification Used to identify the local network using a network number subnet mask pair when the system is behind a NAT or firewall Some examples are as follows 192 168 0 0 255 255 0 0 10 0 0 0 255 0 0 0 and 172 16 0 0 12 NAT Mode Global NAT config...

Page 92: ...ic It is recommended that a static public IP address be used with this system Please contact your ISP for more information External Refresh Interval If an external host has been supplied you may specify how often the system will perform a DNS query on this host This value is specified in seconds Local Network Identification Used to identify the local network using a network number subnet mask pair...

Page 93: ...t is 5061 Certificate Choose the TLS certificates TLS Verify Server If set to no don t verify the servers certificate when acting as a client If you don t have the server s CA certificate you can set this and it will connect without requiringTLS CA file The default is no TLS Verify Client If set to yes verify certificate when acting as server The default is no TLS Ignore Common Name If set to yes ...

Page 94: ... max refresh interval in seconds Session minse The min refresh interval in seconds it must not be less than 90 QOS Table 9 9 Session Timer Configuration Parameters QOS Quality of Service is a major issue in VoIP implementations The issue is how to guarantee that packet traffic for a voice or other media connection will not be delayed or dropped due interference from other lower priority traffic Wh...

Page 95: ...from which header field If Remote Party ID is selected but the line does not support this DID will be pulled from Invite header Send Remote Party ID Whether to send the Remote Party ID in SIP header or not The Default is no Send P Asserted Identify Whether to send the P Asserted Identify in SIP header or not The Default is no 100rel Check the option to enable 100rel Send Diversion ID Whether to se...

Page 96: ...size based on current network condition The default is from 100 ms to 200 ms Jitter Buffer Size set a fixed jitter buffer size Min Jitter Buffer Size the minimum jitter buffer size Max Jitter Buffer Size the maximum jitter buffer size IAX Option Description UDP Port UDP port used for IAX2 registrations The default is 4569 Bandwidth Control which codecs to be used based on bandwidth consumption Max...

Page 97: ...Recorded Prompt If the internal call has enabled call recording this prompt will notify the called party that the call will be recorded Outbound Inbound Call Being Recorded Prompt If the external call outbound inbound callback has enabled call recording this prompt will notify the called party that the call will be recorded Record Trunks When a call reaches the selected trunk it will be recorded R...

Page 98: ...nk Failed Service Provider Unreachable Outgoing Call Failed System CPU Overload Memory Overload Concurrent Calls Overload Disk Failure Storage Space Full Network Attacked System Reboot System Upgrade System Restore Turn on Record to decide whether to record the event Turn on Notification to decide whether to send notification Click to edit the notification template Figure 11 1 Event Settings Notif...

Page 99: ...Extension Call Mobile Email When events occur send notification emails to this address If the Notification Method is Email this field must be entered Mobile Number When events occur call or send SMS to this mobile number If the Notification Method is Phone Call or SMS this field must be entered Event Log Table 11 1 Notification Contact Configuration Parameters Go to Settings Event Center Event Log...

Page 100: ...104 Figure 11 3 Event Log ...

Page 101: ...ion Status Trunk Communication Type Account Code You can perform the following operations on the filtered call report Download Searched Result Click Download the Records to download the searched records Edit List Options Click to choose which options will be displayed on the logs page Play Recording File Click to play the recording file Download Recording File Click to play the recording file Figu...

Page 102: ...al time status Extension Status Figure 13 1 Extension Status Table 13 1 Extension Status Description Status Description The extension is idle The extension is ringing The extension is unavailable The extension is busy The extension is on hold Malfunction in FXS interface please examine the relevant interface and module ...

Page 103: ... line plugged in FXO interface Malfunction in FXO interface please examine the relevant interface and module Table 13 2 FXO Trunk Status Description GSM 3G Trunk Status The trunk is idle the icon shows the signal strength The trunk is busy The module is powered off No SIM card inserted No signal PIN PUK Error ...

Page 104: ...rect protocol layerconfiguration 2 Service provider did not activate thetrunk 1 Malfunction in interface module please examine the relevantinterface module 2 No trunk plugged in 3 Service provider did not activate thetrunk Table 13 4 BRI Trunk Status Description VoIP Trunk Status 1 Registered 2 Unmonitored Registering 1 Unreachable 2 Registration failed caused by wrong password wrong authenticatio...

Page 105: ...ant Note Figure 13 3 Concurrent Call XonTel XT 60 support up to 10 concurrent calls XonTel XT 120 PBX support up to 25 concurrent calls Conference You can check the conference moderator how many members in the conference when the conference starts Figure 13 4 Conference ...

Page 106: ...u can check the system information including Product SN Hardware version Software version etc Figure 14 1 System Information Network Click on Network tab to view the system s network status Figure 14 2 Network Status Performance Click on Performance tab to view the resource utilization data The information of the chart will be shown upon mouse over ...

Page 107: ...111 CPU Figure 14 3 CPU Status Memory Figure 14 4 Memory Status ...

Page 108: ...112 LAN Figure 14 4 LAN Status Storage Usage Figure 14 5 Storage Usage ...

Page 109: ...PC and supports HTTP method TFTPmethod Go to Maintenance Upgrade to do upgrade Note 1 If Reset configuration to Factory Defaults is enabled the system will reset to factory default settings 2 When update the firmware please don t turn off the power Or the system will get damaged 3 If you are trying to upgrade through HTTP please make sure that the system is able to visit the Internet or it cannot ...

Page 110: ... 1 On the Firmware Upgrade page choose Download from HTTP Server 2 Enter the HTTP URL Note the HTTP URL should be a BIN file download link 3 Click to start downloading the file from XonTel HTTPserver Figure 15 3 Upgrade Manually HTTP Upgrade through TFTP 1 Download firmware file from XonTel website to your local PC 2 Create a tftp server here take Tftpd32 for example 3 Configure tftp server Click ...

Page 111: ... name 7 Click Download to download the file and start to upgrade Figure 15 5 Upgrade Manually TFTP Backup and Restore XonTel XT 60 XT 120 provides Backup and Restore feature which allows you to create a complete backup of the system configurations to a file Notes 1 When you have updated the firmware version it s not recommended to restore using old package 2 Backup from an earlier version cannot b...

Page 112: ... to upload a backup Restore Figure 15 7 Upload a Backup File Torestore the configuration data select a backup and click Reboot the system to take effect Please note the current configurations will be overwritten with the backup data Figure 15 8 Restore Backup File to create a new backup ...

Page 113: ...ed in the System Log 1 System Log Settings You can set the debug level by checking unchecking the options Info Notice Warning Error and Debug click Save and Apply to save the changes Figure 15 9 System Log Settings 2 System Log Click to download the file to your local PC Click to delete the log file Figure 15 10 System Log Operation Log Go to Maintenance Operation Log to check the operation log Yo...

Page 114: ...Tool 1 Fill in the target IP address andport 2 Click Start to start capturinglogs 3 Click Stop to stopcapturing 4 Click Download to download the file to your local PC and analyzeit The output result is in tar format Decompress the file and open the pcap file using Wireshark software Port Monitor Tool This feature is used to monitor PSTN or GSM trunks on the system Users could choose a PSTN trunk o...

Page 115: ...uring 4 Click Download to download the file to your local PC and analysisit The output result is in tar format Decompress the file and open the raw files using Audition software IP Ping 1 Enter the target IP address or hostname 2 Click Start to start capturing logs The output result will display in the window as below Figure 15 14 IP Ping ...

Page 116: ...5 Traceroute App Center XonTel XT 60 XT 120 provides you with a variety of applications This chapter introduces applications available and how to manage the applications For more detailed instructions please Refer to XT 60 XT 120 Help on the system web GUI What App Center Offers Go to App Center to find out what App Center has to offer Figure 16 1 App Center ...

Page 117: ...provision IP phones and XonTel gateways in bulk including all user information local phone book firmware and so on Auto Provision is an easy and time saving way to configure IP phones and gateways Conference Panel Conference Panel is a visual control panel for your conference calls You can batch invite people with the dial out feature in the panel or use your telephone You can also save all the at...

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