Xerox WorkCentre M15 User Manual Download

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Xerox WorkCentre M15/M15i User Guide

Page 11-17

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Printing Problems Solution Chart

PROBLEM

PROBABLE CAUSE

SUGGESTED SOLUTION

The product does not print

The IEEE-1284 parallel
cable or USB cable is
not connected properly.

Check the cable connection.

The IEEE-1284 parallel
cable or USB cable is
defective.

Check the cable with a computer and printer
that work. If printing is still not possible,
replace the cable.

The port setting is
incorrect.

Check the printer settings in the Windows
Control Panel to ensure that the print job is
being sent to the correct port. (For Example:
LPT1.)

The toner and drum
cartridges are not
installed properly.

Check that the toner and drum cartridges
are installed properly.

The printer driver may
not be installed
properly.

Reinstall the software.

The parallel port cable
specifications may not
be correct.

Use an IEEE-1284 compliant parallel port
cable.

Half of the page is blank

The page layout is too
complex.

Reduce the resolution setting from 600 dpi
to 300 dpi. Install more RAM in the
computer.

The page orientation
may be incorrect.

Change the page orientation in the printer
setup dialog.

Summary of Contents for WorkCentre M15

Page 1: ...WorkCentre M15 M15i User Guide 604P13220 ...

Page 2: ...utory or judicial law or hereinafter granted including without limitations material generated from the software programs which are displayed on the screen such as icons screen displays looks etc Xerox The Document Company the digital X and all Xerox products mentioned in this publication are trademarks of Xerox Corporation Product names and trademarks of other companies are hereby acknowledged Cha...

Page 3: ...da 1 17 Environmental Compliance 1 18 2 Getting Started 2 1 Unpacking 2 2 Making Connections 2 4 Installing Drum and Toner Cartridges 2 6 Loading Paper 2 8 Setting the Language M15 only 2 11 Setting the Language and Country M15i only 2 12 Setting the Local ID and Name M15i Only 2 13 Setting the Date and Time M15i Only 2 15 Installing Software 2 16 3 Product Overview 3 1 Overview of Features 3 2 Ma...

Page 4: ...ing Methods 6 14 Receiving a Fax 6 19 Fax Reports 6 24 7 Print 7 1 Printing Procedure 7 2 Printing Options 7 4 8 Scan M15i Only 8 1 TWAIN Scanner Program 8 2 Scanning Procedure 8 3 9 Machine Administration 9 1 Setup Overview 9 2 System Data Settings 9 3 Setting the Language M15 only 9 7 Setting the Language and Country M15i only 9 8 Setting the Local ID and Name M15i Only 9 9 Setting the Date and ...

Page 5: ...able Units 10 5 11 Troubleshooting 11 1 General 11 2 Fault Clearance 11 3 Calling the Welcome Center 11 12 LCD Error Messages 11 13 Resetting the Machine 11 21 12 Specifications 12 1 Introduction 12 2 Printer Specifications 12 3 Fax Specifications 12 4 Scanner and Copier Specifications 12 5 General Specifications 12 6 Media Specifications 12 7 13 Index 1 ...

Page 6: ...Page iv Xerox WorkCentre M15 M15i User Guide ...

Page 7: ...tre M15 M15i User Guide Page 1 1 1 Welcome Ø Introduction 1 2 Ø About This Guide 1 3 Ø Related Information Sources 1 4 Ø Customer Support 1 5 Ø Safety 1 6 Ø Regulatory Information 1 9 Ø Environmental Compliance 1 18 ...

Page 8: ...urchased There are two WorkCentre M15 configurations available WorkCentre M15 A copier and printer with Document Glass and optional Automatic Document Feeder ADF WorkCentre M15i A copier printer fax and scanner with an Automatic Document Feeder ADF l For instructions on unpacking and setting up the machinereadyfor use refer to Getting Started on page 2 1 The WorkCentre M15 M15i has been designed f...

Page 9: ...e the selection of a feature mode or button Ø Select the paper supply source required by pressing Paper Supply Notes Located in the margins and used to provide additional or useful information about a function or feature l For instructions on loading media refer to Chapter 5 Paper and Other Media Specification Note Provides more in depth specification information relating to the machine i For full...

Page 10: ...age 1 4 Xerox WorkCentre M15 M15i User Guide Welcome Related Information Sources Information available for the WorkCentre M15 M15i consists of This User Guide The Quick Start Guide The Installation Sheet ...

Page 11: ... serial number open the side cover using the release latch and then open the front door The serial number is located on the panel above the Print Cartridge The Xerox Welcome Center or local representative telephone number is provided when the WorkCentre M15 M15i is installed For convenience and future reference please record the telephone number in the space below Welcome Center or local represent...

Page 12: ... the product to a power source receptacle that lacks an earth connection terminal This product should be operated from the type of power source indicated on the marking label If you are not sure of the type of power available consult your local power company Do not allow anything to rest on the power cord Do not locate the product where persons will step or trip on the cord Use of an extension cor...

Page 13: ...is product should not be placed in a built in installation unless proper ventilation is provided Never push objects of any kind into the slots of the product as they may touch dangerous voltage points or short out parts which could result in a fire or electric shock Never spill liquid of any kind on the product Never remove covers or guards that require a tool for removal unless directed to do so ...

Page 14: ...y Standards listed Agency TUV Rheinland Standard IEC60950 3rd Edition Amendments A1 A2 A3 A4 and A11 USA CANADA This XEROX product is certified by the following Agency using the Safety Standards listed Agency UNDERWRITERS LABORATORIES Standard UL 1950 3rd Edition Certification is based on reciprocity agreements which include requirements for Canada ...

Page 15: ...tual recognition of their conformity A full declaration defining the relevant directives and referenced standards can be obtained from your Xerox representative or by contacting Environment Health and Safety Xerox Limited Bessemer Road Welwyn Garden City Hertfordshire AL7 1HE England Telephone Number 44 0 1707 353434 WARNING This is a Class A product In a domestic environment this product may caus...

Page 16: ...he instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Reference CFR 47 Part 15 Section 15 21 Changes or modifications to this equipment not specifically approved by the XEROX Corporation may void the ...

Page 17: ...ed see page 1 13 for details for advice prior to any test implementation XEROX equipment should however be properly and regularly serviced and maintained at all times QUESTION What is the Electricity at Work Regulation ANSWER The Electricity at Work Regulation 1989 came into force in England and Wales on 1 April 1990 This 1989 Regulation places a duty on all employers and self employed persons to ...

Page 18: ... This will include ensuring XEROX equipment in such premises is safe XEROX Limited s Product Safety function has prepared a guide which contains a list of tests which may be completed by your XEROX Limited Customer Service Organization THESE TESTS MUST BE CARRIED OUT ONLY BY PERSONS WHO POSSESS THE RELEVANT SKILL KNOWLEDGE AND EXPERIENCE TO CARRY OUT SUCH TESTS Please contact the XEROX Limited Cus...

Page 19: ... corrected You will be advised of such action to enable such defects to be corrected PLEASE NOTE YOU MUST ENSURE THAT YOUR XEROX EQUIPMENT IS SAFE AT ALL TIMES Please contact us if you have any queries regarding the information provided in this document Environment Health and Safety XEROX Limited Bessemer Road Welwyn Garden City Hertfordshire AL7 1HE England Telephone Number 44 0 1707 353434 ...

Page 20: ...roblems you should contact your local Xerox representative in the first instance This product has been tested to and is compliant with TBR21 a technical specification for terminal equipment for use on analogue switched telephone networks in the European Economic Area The product may be configured to be compatible with other country networks Please contact your Xerox representative if it needs to b...

Page 21: ... of the FCC rules and the requirements adopted by the Administrative Council for Terminal Attachments ACTA On the rear of this equipment is a label that contains among other information a product identifier in the format US AAAEQ TXXXX If requested this number must be provided to the Telephone Company A plug and jack used to connect this equipment to the premises wiring and telephone network must ...

Page 22: ... facilities equipment operations or procedures that could affect the operation of the equipment If this happens the Telephone Company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service If trouble is experienced with this Xerox equipment for repair or warranty information please contact the appropriate service center details of which are d...

Page 23: ...uipment Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection the electrical ground connections of the powe...

Page 24: ...liance Energy Star XEROX Corporation designed this product to comply with the guidelines of the ENERGY STAR program of the Environmental Protection Agency As an ENERGY STAR Partner XEROX has determined that this product meets the ENERGY STAR guidelines for energy efficiency ...

Page 25: ...ing Connections 2 4 Ø Installing Drum and Toner Cartridges 2 6 Ø Loading Paper 2 8 Ø Setting the Language M15 only 2 11 Ø Setting the Language and Country M15i only 2 12 Ø Setting the Local ID and Name M15i Only 2 13 Ø Setting the Date and Time M15i Only 2 15 Ø Installing Software 2 16 ...

Page 26: ...ing 1 Ø Remove the plastic film from the LCD Ø Remove all tapes and packing materials Tape LCD 2 Ø Pull the Scan Unlock Switch located on the bottom of the scanner module to unlock the scanner Ø Pull open the paper cassette and remove the packing material Scanner Module ...

Page 27: ...Centre M15 M15i User Guide Page 2 3 Getting Started 3 Ø Ensure the following components are available USB Cable AC Power Cord Telephone Line Cord Software User Documentation Starter Toner Cartridge Drum Cartridge ...

Page 28: ...stall the WorkCentre M15 M15i Automatic Document Feeder ADF Telephone Line M15i Only 1 Ø Connect the Automatic Document Feeder Cable to the port shown and fasten the side screws NOTE The ADF is an option on the M15 2 Ø Connect the Telephone Line Cord from the wall jack to the LINE jack Ø If required connect an answering machine and or telephone to the EXT jack ...

Page 29: ...king on page 2 2 3 USB Cable IEEE1284 Parallel Port Cable CAUTION Shut down the computer before connecting the cable Ø Connect the USB Cable directly to the PC OR Ø Connect an IEEE1284 Parallel Port Cable sold separately 4 Ø Connect the AC Power Cord to the machine and a power outlet Ø Press the ON OFF switch to the ON I position The machine displays WARMING UP PLEASE WAIT ON OFF Switch ...

Page 30: ...stalling Drum and Toner Cartridges 1 Ø Pull the release latch to open the side cover 2 Ø Open the front cover 3 Ø Unpack the new drum cartridge Be careful not to touch the surface of the drum Ø Slide the drum cartridge into the slot on the right side of the opening ...

Page 31: ...emove the starter toner cartridge from its packaging Ø Gently shake the cartridge to loosen the toner Shaking the cartridge will ensure maximum copies per cartridge 5 Ø Turn the toner locking lever upwards Ø Slide the new toner cartridge in until it locks in place 6 Ø Turn the toner locking lever downwards until it locks in place Ø Close the front cover and the side cover The product returns to St...

Page 32: ...Page 2 8 Xerox WorkCentre M15 M15i User Guide Getting Started Loading Paper 1 Ø Pull open the paper cassette 2 Ø Push down on the pressure plate until it locks into position ...

Page 33: ...Ø To load another size lift the rear guide out of the current position and into the required position i The paper cassette can hold a maximum of 550 sheets of 80 g m2 20 lb plain paper LGL FOLIO A4 LTR Rear Guide 4 Ø Fan the paper and insert it into the cassette 5 Ø Ensure that the paper is positioned under the snubber Do not fill above the Maximum Fill Line Snubber Max Fill Line ...

Page 34: ...etting Started 6 Ø Position the side guide by squeezing the lever and sliding it toward the stack of paper until it gently touches the side of the stack Do not allow the guide to press against the edge of the paper tightly Ø Close the paper cassette ...

Page 35: ...tting the Language M15 only 1 Ø Press Menu Exit the first menu displays SYSTEM DATA PAPER SIZE WorkCentre M15 2 Ø Scroll to SELECT LANGUAGE using the key Ø Using the or navigation keys select the language required Ø Press Enter SELECT LANGUAGE ENGLISH WorkCentre M15 ...

Page 36: ...select the language required Ø Press Enter SELECT LANGUAGE ENGLISH WorkCentre M15i 4 The COUNTRY option displays NOTE The Country option is not applicable in North America and Canada Changing the country option will clear the memory Ø Using the or navigation keys select 1 YES to change the Country option or 2 NO to leave the current setting and select Enter Ø If 1 YES was selected choose the requi...

Page 37: ...l ID by the user is not permitted due to local regulations l To include the symbol in the phone number press the key to insert a space press the key Refer to Using Characters on page 3 11 for more information 1 Ø Press Menu Exit the first menu displays SYSTEM DATA PAPER SIZE WorkCentre M15i 2 Ø Scroll to SYSTEM ID using the key Ø Press Enter SYSTEM ID TELEPHONE WorkCentre M15i 3 Ø Enter the fax te...

Page 38: ...move the cursor under the wrong character by pressing or Press the correct number to overwrite the incorrect character If Clear Clear All is pressed all the characters are deleted Ø Press Enter when the name on the display is correct Ø Press Menu Exit to save and exit 4 The display requests the ID Ø Enter a name or company name using the numeric keypad ID WorkCentre M15i KEY ASSIGNED NUMBERS LETTE...

Page 39: ...pressing or If an invalid number is entered the machine beeps and does not proceed to the next step Re enter the correct number to proceed 1 Ø Press Menu Exit the first menu displays SYSTEM DATA PAPER SIZE WorkCentre M15i 2 Ø Scroll to DATE TIME using the or key Ø Press Enter DATE TIME DDMMYY HH MM WorkCentre M15i 3 Ø Enter the correct date and time using the Numeric Keypad Day 01 31 Month 01 12 Y...

Page 40: ...more information about printing refer to the Print chapter of this Guide 1 Ø Switch on the PC and start Windows 2 Ø Insert the Driver CD into the CD ROM drive of the PC If the Xerox screen appears automatically go to step 3 Ø From the Start menu select Run Ø Type D XINSTALL EXE D is the letter of the CD ROM drive Ø Select OK Run D XINSTALL EXE Type the name of a program folder or document and Wind...

Page 41: ...Xerox WorkCentre M15 M15i User Guide Page 3 1 3 Product Overview Ø Overview of Features 3 2 Ø Machine Overview 3 4 Ø Control Panel Overview 3 7 Ø Overview of Modes 3 10 Ø Using Characters 3 11 ...

Page 42: ...ntre is printing another job Make Copies Look Like Originals The WorkCentre M15 M15i allows the reproduction of high quality images Compare the output to that from other copiers and see the difference Be Environmentally Friendly This product complies with a variety of international standards for environmental protection and is compatible with most recycled paper Print Documents from a PC The WorkC...

Page 43: ...ed text Documents scanned can be placed on a PC and the images manipulated using an appropriate software package e g PaperPort Fax Documents M15i Only The WorkCentre M15i allows documents to be faxed via a telephone line Functions such as speed dialing delayed send and polling are available There are also a number of fax reports available which provide users with information about items such as sc...

Page 44: ... and Printer This configuration has copying and printing capabilities A Document Cover is supplied as standard and an Automatic Document Feeder ADF can be purchased as an option Xerox WorkCentre M15i Copier Printer Fax and Scanner This configuration has copying printing faxing and scanning capabilities An Automatic Document Feeder ADF is supplied as standard for this configuration ...

Page 45: ...ew Components Front View NOTE This picture represents a WorkCentre M15i Automatic Document Feeder Document Guides Document Input Tray Document Collate Tray Control Panel Paper Cassette Front Cover Release Latch Scanner Module Side Cover Paper Guides Bypass Tray ...

Page 46: ...erview Rear View NOTE This picture represents a WorkCentre M15i Document Cover Paper Cassette Document Glass Paper Exit Extension USB Connector Parallel Connector AC Power Cord Connector EXT LINE Telephone Connections On Off Switch Output Tray ADF Connector ...

Page 47: ...u map and a list of available reports for printing 1 2 Sided Copy Use to make two sided copies Collated Use to produce collated copies in Copy mode Reduce Enlarge Use to adjust copy size from 25 to 400 when using the Document Glass and 25 to 100 using the ADF When using the Document Glass Clone and AutoFit features are also available Lighten Darken Use to adjust contrast level prior to copying fax...

Page 48: ...and send fax documents by entering a Speed Dial number which has been stored in the machine s dial directory Numeric Keypad Use to dial a phone number to enter a letter or to choose special functions in conjunction with the Menu button Start Use to start a job Stop Use to stop an operation at any time Any operation originating from the PC should be cancelled at the PC Clear Clear All Clear Clear A...

Page 49: ... Use to select a paper supply source between Cassette and Bypass Original Type Use to select the type of original being scanned Pause PC Printing Use to pause a print job When pressed again the PC print job is resumed Numeric Keypad Use to select the Copy quantity and enter alphanumeric characters Start Use to start a job Stop Use to stop an operation at any time Any operation originating from the...

Page 50: ...ctions Faxes will still be received when another mode is selected When the machine is in Fax mode the standby screen displays Scan The Scan mode is available on the WorkCentre M15i only Use the Scan mode to scan images which can be stored and retrieved on a PC When the machine is in Scan mode the standby screen displays READY TO COPY 100 001 WorkCentre M15 Status Reduce Enlarge Number of Copies 11...

Page 51: ... character required Available characters are displayed above the numbers on the Numeric Keypad Numeric Keypad 2 Ø Press the button repeatedly until the correct letter appears in the display For example to enter the letter O press 6 labeled MNO Each time 6 is pressed the display shows a different letter first M then N and O and finally 6 3 Ø To enter additional letters repeat the procedure If the n...

Page 52: ...is pressed all the characters are deleted Inserting a Pause With some telephone systems an access code 9 for example is required and a second dial tone is heard In this instance a pause must be entered in the telephone number A pause can also be entered within a Speed Dial number To insert a pause press Redial Pause at the appropriate place while entering the telephone number A will appear in the ...

Page 53: ...Xerox WorkCentre M15 M15i User Guide Page 4 1 4 Copy Ø Copying Procedure 4 2 Ø Copy Features 4 6 ...

Page 54: ...image may be offset and not reproduce correctly even when Auto Fit is selected 1 Ø Ensure READY TO COPY displays Ø If not press the Copy Fax Scan key repeatedly until COPY MODE displays and press Enter Enter Key Copy Fax Scan Key 2 Ø Select the paper supply source required by pressing Paper Supply Ø If using the cassette press Paper Supply until CASSETTE displays Ø If using the bypass tray press P...

Page 55: ...re are no documents in the ADF 3 Ø Remove all staples and paper clips prior to loading Ø Adjust the sliding document guides to the size required Ø Insert the originals neatly into the Automatic Document Feeder face up The first page should be on top with the headings towards the back or left of the machine Ø Align the stack with the left and rear edges of the tray Adjust the guides to just touch t...

Page 56: ... 999 4 Ø To select a Copy feature press the feature key required on the Control Panel The current setting for the selected feature will be displayed Ø Press the key repeatedly until the setting required is displayed Ø When the correct setting is displayed press Enter to save the selection Copy Features 5 Ø Use the Numeric Keypad to enter the number of copies required Ø If necessary press Clear Cle...

Page 57: ...ginals are being scanned using the Document Glass use the navigation keys to select whether another original requires scanning Select YES to scan another page Ø When all the originals have been scanned use the key to select NO and press Enter Printing commences and copies are delivered to the Output Tray Start Key Navigation Keys ...

Page 58: ...urrent setting Ø Press Original Type repeatedly until the required setting displays Ø Press Enter to save the selection Mixed Use for documents with mixed text and graphics Photo Use for photographs Paper Supply l Use to select the paper source Cassette Select to use media loaded in the cassette Ø Press Paper Supply to display the current setting Ø Press Paper Supply repeatedly until the required ...

Page 59: ...from 25 to 400 depending on the input area used 25 400 Reduce Enlarge from 25 400 using the Document Glass and from 25 100 using the Automatic Document Feeder ADF Ø Press Reduce Enlarge repeatedly until 25 400 displays Ø Enter the percentage required using the Numeric Keypad If Clear Clear All is pressed the percentage returns to 100 Ø When the correct percentage displays press Enter to save the s...

Page 60: ...ob will print one complete document followed by the second completed document Ø Press Collated to display the current setting Ø Press Collated to select ON Ø Press Enter to save the selection 1 2 Sided Copy l Use to produce 2 sided copy output OFF Use to switch off 2 Sided copying Ø Press 1 2 Sided Copy repeatedly until the required setting displays Ø Press Enter to save the selection Ø Scan 1 2 S...

Page 61: ...ting the Copy Features Use the following instructions to return the Copy feature selections back to the default settings Ø Press Clear Clear All twice Ø When the machine has reset the Copy features READY TO COPY displays READY TO COPY 100 001 WorkCentre M15 ...

Page 62: ...Page 4 10 Xerox WorkCentre M15 M15i User Guide Copy ...

Page 63: ...Xerox WorkCentre M15 M15i User Guide Page 5 1 fv 5 Paper and Other Media Ø Loading Paper 5 2 Ø Media Specifications 5 8 ...

Page 64: ...o avoid unnecessary paper jams and misfeeds do not remove paper from its packaging until required Using the Paper Cassette Loading the Paper Cassette Using the instructions provided load paper into the WorkCentre M15 M15i The paper cassette can hold a maximum of 550 sheets of 80 g m2 20 lb plain paper i When copying onto a paper size smaller than A4 Letter the printed image may be offset and not r...

Page 65: ...er guide to the required paper length It is preset to A4 or 8 5 x 11 size depending on country Ø To load another size lift the rear guide out of the current position and into the required position i The paper cassette can hold a maximum of 550 sheets of 80 g m2 20 lb plain paper LGL FOLIO A4 LTR Rear Guide 4 Ø Fan the paper and insert it into the cassette ...

Page 66: ...der the snubber Do not fill above the Maximum Fill Line Snubber Max Fill Line 6 Ø Position the side guide by squeezing the lever and sliding it toward the stack of paper until it gently touches the side of the stack Do not allow the guide to press against the edge of the paper tightly Ø Close the paper cassette ...

Page 67: ...per Size option in System Data Settings must be set to the correct size If feeding media smaller than A4 Letter the setting can remain set at A4 Letter or Legal size Refer to System Data Settings on page 9 3 for further information When copying onto a paper size smaller than A4 Letter the printed image may be offset and not reproduce correctly even when Auto Fit is selected The following table sum...

Page 68: ...nsparencies by the edges and avoid touching the print side 1 Ø Lower the Bypass Tray located on the right side of the product Ø Unfold the paper support extension 2 Ø Prepare a stack of paper or envelopes for loading by flexing or fanning them back and forth Straighten the edges on a level surface 3 Ø Load the print material with the print side facing down and against the right edge of the tray ...

Page 69: ...ack of print material 5 Ø Ensure the stack height is within specification Ø If copying press Paper Supply on the control panel until BYPASS displays then press Enter Ø Select the PAPER TYPE being loaded using the or navigation keys and press Enter If printing select the correct paper source from the software application ...

Page 70: ...sette Bypass Tray Plain paper Letter 8 5 x 11 inch Legal 8 5 x 14 inch Executive 7 25 x 10 5 inch A4 210 x 297 mm B5 182 x 257 mm A5 148 x 210 mm YES YES NO YES NO NO 550 550 0 550 0 0 YES YES YES YES YES YES 100 100 100 100 100 100 Envelopes No 9 8 5 x 11 inch No 10 8 5 x 14 inch C5 6 38 x 9 37 inch DL 110 x 220 mm NO NO NO NO 0 0 0 0 YES YES YES YES 10 10 10 10 Labelsb Letter 8 5 x 11 inch A4 21...

Page 71: ...taminating the paper Store paper flat on a shelf or pallet above floor level Leave the paper wrapped and boxed until ready to be used Re wrap partly used packages of paper Ø Attempting to print on damp curled wrinkled or torn paper can cause paper jams and poor print quality Ø Avoid paper with embossed lettering perforations or texture that is too smooth or too rough Ø Always use paper and other m...

Page 72: ...accumulate on the surface resulting in spotty printing Ø To avoid smudging caused by fingerprints handle transparency film and coated paper carefully Ø To avoid fading do not expose printed transparencies to prolonged sunlight Ø Store unused media at temperatures between 15 to 30 degrees centigrade 59 and 86 degrees fahrenheit The relative humidity should be between 10 and 70 Ø Verify that the lab...

Page 73: ...Centre M15 M15i User Guide Page 6 1 6 Fax M15i Only Ø Faxing Procedure 6 2 Ø Fax Features 6 6 Ø Advanced Fax Features 6 8 Ø Fax Job Management 6 11 Ø Dialing Methods 6 14 Ø Receiving a Fax 6 19 Ø Fax Reports 6 24 ...

Page 74: ...er to Scanner and Copier Specifications on page 12 5 for full ADF specifications 1 Ø Remove all staples and paper clips prior to loading Ø Adjust the sliding document guides to the size required Ø Insert the originals neatly into the Automatic Document Feeder ADF face up The first page should be on top with the headings towards the back or left of the machine Ø Align the stack with the left and re...

Page 75: ... the job ensure the ADF is closed Select the Copy Fax Scan key Ø Raise the ADF or cover and position the original face down on the Document Glass Align with the registration arrow in the rear left corner Ø Lower the ADF or cover 2 Ø Ensure FAX displays Ø If not press the Copy Fax Scan key repeatedly until FAX MODE displays and press Enter Enter Key Copy Fax Scan Key ...

Page 76: ...elect a Fax feature press the feature key required on the Control Panel The current setting for the selected feature will be displayed Ø Press the key repeatedly until the setting required is displayed Ø When the correct setting is displayed press Enter to save the selection Fax Features 4 Ø Use the Numeric Keypad to enter the telephone number of the remote fax machine Ø If an incorrect number is ...

Page 77: ...g Ø If scanning originals using the Document Glass use the navigation keys to select whether another original requires scanning Select YES to scan another page Ø When all the originals have been scanned use the key to select NO and press Enter Faxing commences and the fax is sent Start Key Navigation Keys ...

Page 78: ...ing displays press Enter to save the selection Fine Use for documents containing small characters or thin lines Also used when sending a color fax Super Fine Use for documents containing extremely fine detail This is available only if the remote machine also supports Super Fine resolution Scan Options l If the remote machine has color capability documents can be sent in color B W Use for non color...

Page 79: ...e the selection Mixed Use for documents with mixed text and graphics Photo Use for photographs Lighten Darken l Use to adjust the contrast for a document containing faint or dark images and to reduce background Manual There are 5 contrast settings available Ø Press Lighten Darken repeatedly until MANUAL displays and press Enter Ø Each time the key is pressed the selection block on the LCD moves to...

Page 80: ...eed Dial function Ø Press Enter to confirm the number Ø To send the fax to more than one location use the or navigation keys to select 1 YES and press Enter Enter the next fax number and press Enter Continue entering fax numbers until all the destinations have been entered Ø To send to a single location or when the last destination has been entered select 2 NO and press Enter The display requests ...

Page 81: ... If not press the Copy Fax Scan key until FAX MODE displays and press Enter Ø Program the features required for the job Ø Press Menu Exit and press or until POLLING displays then press Enter Ø Press or until TX POLL displays then press Enter The display requests a 4 digit poll code The poll code is preset to 0000 at the factory which represents no poll code If a poll code is entered the person ret...

Page 82: ...ay shows the current time and requests a time for the polling to commence Ø Enter the time using the Numeric Keypad Ø If available select AM or PM for 12 hour format using the or keys If a time is set earlier than the current time the polling will commence at that time the next day To commence the polling activity immediately press Enter with the current time displayed Ø Press Enter to confirm the...

Page 83: ...page Fax Reports on page 6 24 for details Ø Press Stop at any time during the transmission Ø To confirm the cancellation press Stop again The Fax transmission is cancelled PRESS STOP TO CANCEL WorkCentre M15i When the last page of the document has been sent successfully the machine beeps and returns to Standby mode If an error occurs during transmission an error message displays Ø If an error mess...

Page 84: ...l Job Status The WorkCentre M15i can perform two functions simultaneously Ø When the machine performs dual tasks press Job Status to view the current status of the other operation Each time Job Status is pressed the status of the two operations displays alternately Job Status ...

Page 85: ...e Copy Fax Scan key until FAX MODE displays and press Enter Ø Press Menu Exit SYSTEM DATA displays Ø Press or until ADD CANCEL displays then press Enter Ø Press or to select CANCEL or ADD then press Enter Information for the last job stored in memory displays Ø Press or until the required operation displays then press Enter If cancelling an operation a confirmation message displays If adding to an...

Page 86: ...DIALING METHOD OPTIONS INSTRUCTIONS Keypad Dialing l Use when entering the remote fax number using the Numeric Keypad Ø Load the originals and ensure the LCD displays FAX If not press the Copy Fax Scan key until FAX MODE displays and press Enter Ø Use the Numeric Keypad to enter the telephone number of the remote fax machine Ø Press Start or Enter to send the fax ...

Page 87: ...n press Enter Ø If a number is already stored in the location entered the number displays Ø Enter the fax number to be stored then press Enter Ø If required enter a name using the Numeric Keypad then press Enter If a name is not required press Enter Ø To store more telephone numbers repeat the procedure Ø To return to Standby mode press Menu Exit Using Speed Dialing Use to select a Speed Dial numb...

Page 88: ... from Speed Dial locations 1 80 and press Enter If the Group Dial number is already used NO IS REGISTERED displays and another number must be entered Ø The display requests a Speed Dial number Enter the Speed Dial number to be included in the Group Dial and press Enter The Speed Dial number fax number and name displays Ø Press Enter Ø Repeat the procedure to enter all the Speed Dial numbers requir...

Page 89: ...eady in the group the ADD option displays Ø Press Enter Ø Repeat the procedure to add or delete Speed Dial numbers as required Press Menu Exit when editing is complete Ø The Group Name displays To change the Group Name enter the new name using the Numeric Keypad then press Enter Ø To edit another Group Dial repeat the procedure To exit press Menu Exit Using Group Dialing Use to send the same origi...

Page 90: ...e the LCD displays FAX If not press the Copy Fax Scan key until FAX MODE displays and press Enter Ø Press Manual Dial The dial tone is audible and the LCD displays PHONE Ø Dial the fax number When the fax tone is heard press Start to begin faxing Redial l Numbers which have already been entered recently can be quickly accessed using the Redial function Redial Last Number Use to automatically redia...

Page 91: ...a incoming call and automatically receives the fax In this mode the machine automatically answers an incoming call and immediately switches to fax receive mode TEL FAX l In TEL FAX mode the machine answers the incoming call automatically and identifies whether a fax is being received In this mode the machine answers the incoming call If a fax signal is not detected the ring tone is activated To an...

Page 92: ...til FAX MODE displays and press Enter Enter Key Copy Fax Scan Key 2 Ø Press Menu Exit SYSTEM DATA displays SYSTEM DATA PAPER SIZE WorkCentre M15i 3 Ø Press or until SYSTEM SETUP displays then press Enter Ø Press or to select the required receive mode Ø Press Enter to save the setting Ø Press Menu Exit to save and exit SYSTEM SETUP RECEIVE MODE WorkCentre M15i ...

Page 93: ...if the fax machine is not monitored on a regular basis Enabling Secure Receive 1 Ø Ensure FAX displays Ø If not press the Copy Fax Scan key repeatedly until FAX MODE displays and press Enter Enter Key Copy Fax Scan Key 2 Ø Press Menu Exit SYSTEM DATA displays SYSTEM DATA PAPER SIZE WorkCentre M15i 3 Ø Press or until SYSTEM SETUP displays then press Enter SYSTEM SETUP RECEIVE MODE WorkCentre M15i 4...

Page 94: ...passcode again to confirm the code and press Enter Ø To operate Secure Receive without using a passcode select Enter without entering a passcode Ø Press Menu Exit to save and exit SECURE RECEIVE ON WorkCentre M15i ENTER PASSCODE _ _ _ _ WorkCentre M15i 1 Ø Ensure FAX displays Ø If not press the Copy Fax Scan key repeatedly until FAX MODE displays and press Enter Enter Key Copy Fax Scan Key 2 Ø Pre...

Page 95: ...Enter SYSTEM SETUP RECEIVE MODE WorkCentre M15i 4 Ø Press or until SECURE RECEIVE displays SECURE RECEIVE OFF WorkCentre M15i 5 Ø To print the received faxes press or to select PRINT and press Enter Ø If required enter the 4 digit passcode and press Enter The faxes are printed SECURE RECEIVE PRINT WorkCentre M15i ...

Page 96: ...tomatically Can be printed if selected manually Schedule Job Information This list identifies the documents currently stored for Delay Send Priority Send Group Dial and TX Poll operations This list shows the starting time and type of operation Phonebook List This list contains all the numbers currently stored in the machine s memory as Speed Dial and Group Dial numbers Transmission Journal This re...

Page 97: ...Xerox WorkCentre M15 M15i User Guide Page 7 1 7 Print Ø Printing Procedure 7 2 Ø Printing Options 7 4 ...

Page 98: ...e WorkCentre M15 M15i is connected to the computer correctly Printer Driver software must be loaded on the PC to enable printing The WorkCentre M15 M15i should be powered on and paper loaded in one of the paper trays Create or Open the Document Select Print Options 1 Ø Open the application required for the document Ø Select an existing document or create a new document 2 Ø Select Print from the Fi...

Page 99: ...int l For information on the Printer Settings available refer to page Printing Options on page 7 4 Select OK to Print 3 Ø To accept the programming selections and send the job to Print select OK The job is sent to the WorkCentre M15 M15i for printing ...

Page 100: ...plications Ensure the WorkCentre 15 Series has been set as the default printer for all operations Windows software applications allow changes to be made to the printer settings prior to printing This includes options such as paper size paper orientation and margin settings Selections made in the application usually override settings selected in the printer driver ...

Page 101: ...lick the right mouse button Windows NT 4 0 Ø Select the File Print Properties or File Page Setup command from within any Windows application Or Ø Select the Xerox WorkCentre printer from the Printers folder click the right mouse button then select Document Defaults from the drop down list Windows 2000 XP Ø Select the File Print or File Page Setup command from within any Windows application Or Ø Se...

Page 102: ...indows based tabs are available l For information on the Windows based tabs refer to documentation provided with Windows For details on the printer settings available on each tab please refer to the printer driver on line Help NOTE If the Printer Properties are accessed through the Printers folder any settings made will become the default settings for the printer Settings made when the Printer Pro...

Page 103: ...de are lost Apply Saves all the changes made without closing the driver Defaults Resets the current tab and all its settings to the system default values The action of this button applies only to the current tab All other tabs remain unchanged Help Select Help in the bottom right of the printer driver screen or press F1 on the PC keyboard for information on the displayed printer driver screen If t...

Page 104: ...Page 7 8 Xerox WorkCentre M15 M15i User Guide Print ...

Page 105: ...Xerox WorkCentre M15 M15i User Guide Page 8 1 8 Scan M15i Only Ø TWAIN Scanner Program 8 2 Ø Scanning Procedure 8 3 ...

Page 106: ... which require the installation of a scanner program A simple TWAIN Scanner program is provided on the software CD provided with the machine For installation instructions please refer to Installing Software on page 2 16 The TWAIN Scanner settings are fully described in the TWAIN Driver Help program An alternative method for color scanning is to use PaperPort PaperPort is an advanced software progr...

Page 107: ... be loaded Weight ranges from 45 105 g m2 12 5 28lb Sizes range from B5 to Legal 7 x 10 to 8 5 x 14 Refer to Scanner and Copier Specifications on page 12 5 for full ADF specifications 1 Ø Remove all staples and paper clips prior to loading Ø Adjust the sliding document guides to the size required Ø Insert the originals neatly into the Automatic Document Feeder face up The first page should be on t...

Page 108: ...e down on the Document Glass Align with the registration arrow in the rear left corner Ø Lower the ADF or cover 2 Ø Start the scan application program being used to acquire the scanned image Ø Follow the instructions provided with the application program to scan the document and retrieve it at the PC i When using Paperport software to scan your job the application will create a separate file for e...

Page 109: ...ings 9 3 Ø Setting the Language M15 only 9 7 Ø Setting the Language and Country M15i only 9 8 Ø Setting the Local ID and Name M15i Only 9 9 Ø Setting the Date and Time M15i Only 9 11 Ø System Setup Options 9 12 Ø Memory Clear 9 16 Ø Adjusting Speaker Volume M15i Only 9 17 Ø Reports 9 18 Ø ControlCentre 5 0 9 20 ...

Page 110: ...hich require setting up prior to using the WorkCentre M15 M15i The system settings are accessed via the Menu Exit key on the Control Panel The following menus contain settings available for customizing Ø System Data Ø System Setup The machine can also be customised remotely at a PC or workstation using ControlCentre 5 0 ...

Page 111: ...rt after each outgoing fax job OFF Use to switch off the transmission report feature ERR Use to print a transmission report for outgoing fax jobs which encounter errors Auto Journal l Use to enable a report with detailed information about the previous 40 communications operations ON Set to ON to enable the Auto Journal report OFF Set to OFF to switch off the Auto Journal report Receive Code l Use ...

Page 112: ...scard any excess at the bottom of the page 00 30 If the RX Reduction feature is turned OFF or fails and the received document is as long or longer than the paper selected the machine will discard any excess image at the bottom of the page If the received page is outside the discard margin set it will print on two sheets of paper at the actual size Margins can be set between 0 30mm 1 2 Redial Inter...

Page 113: ...t the bottom of each page of a received document ON Set to ON to enable the page number and date and time of reception to be printed on each page of each received transmission OFF Clock Mode l Sets the format for the clock 12 HOUR The machine can be configured to display time using either a 12 hour or 24 hour format 24 HOUR OPTION SETTINGS DESCRIPTION ...

Page 114: ...M15i 2 Ø Using the or key scroll through the options until the required option displays Ø Press Enter SYSTEM DATA MESSAGE CONF WorkCentre M15i 3 Ø Using the or navigation keys select the setting required for the option Ø If a alphanumerical entry is required use the Numeric Keypad to enter the setting data Ø Press Enter Ø Press Menu Exit to save and exit MESSAGE CONF 1 ON WorkCentre M15i ...

Page 115: ... Setting the Language M15 only 1 Ø Press Menu Exit the first menu displays SYSTEM DATA PAPER SIZE WorkCentre M15 2 Ø Scroll to SELECT LANGUAGE using the key Ø Using the or navigation keys select the language required Ø Press Enter SELECT LANGUAGE ENGLISH WorkCentre M15 ...

Page 116: ...ys select the language required Ø Press Enter SELECT LANGUAGE ENGLISH WorkCentre M15i 4 The COUNTRY option displays NOTE The Country option is not applicable in North America and Canada Changing the country option will clear the memory Ø Using the or navigation keys select 1 YES to change the Country option or 2 NO to leave the current setting and select Enter Ø If 1 YES was selected choose the re...

Page 117: ...ocal ID by the user is not permitted due to local regulations l To include the symbol in the phone number press the key to insert a space press the key Refer to Using Characters on page 3 11 for more information 1 Ø Press Menu Exit the first menu displays SYSTEM DATA PAPER SIZE WorkCentre M15i 2 Ø Scroll to SYSTEM ID using the key Ø Press Enter SYSTEM ID TELEPHONE WorkCentre M15i 3 Ø Enter the fax...

Page 118: ...ake move the cursor under the wrong character by pressing or Press the correct number to overwrite the incorrect character If Clear Clear All is pressed all the characters are deleted Ø Press Enter when the name on the display is correct Ø Press Menu Exit to save and exit 4 The display requests the ID Ø Enter a name or company name using the numeric keypad ID WorkCentre M15i KEY ASSIGNED NUMBERS L...

Page 119: ... by pressing or If an invalid number is entered the machine beeps and does not proceed to the next step Re enter the correct number to proceed 1 Ø Press Menu Exit the first menu displays SYSTEM DATA PAPER SIZE WorkCentre M15i 2 Ø Scroll to DATE TIME using the or key Ø Press Enter DATE TIME DDMMYY HH MM WorkCentre M15i 3 Ø Enter the correct date and time using the Numeric Keypad Day 01 31 Month 01 ...

Page 120: ...tic fax reception mode ANS FAX Use if attaching an answering machine to the WorkCentre M15 M15i If the machine detects a fax tone it switches to fax mode automatically Secure Receive l Use to store all received faxes in the machine s memory until printed by a user ON Use to receive all faxes into the machine s memory When enabling Secure Receive a secure passcode can be entered to restrict access ...

Page 121: ...ve l Use to preserve toner ON With this option set to ON the toner used is reduced and the supply is preserved OFF USB Mode l Use to set the USB line speed FAST FAST is the default mode Some PC users may experience poor USB implementation in the default mode If this occurs select the SLOW mode in order to achieve successful results SLOW Fax Duplex l Use to print all fax jobs 2 sided OFF Select LON...

Page 122: ... M15 M15i User Guide Machine Administration Timeout l Use to set the period of time before the machine returns to standby mode 0 30 60 120 300 Sets the number of seconds the machine remains idle before returning to standby mode ...

Page 123: ...TEM SETUP menu displays Ø Press Enter SYSTEM SETUP RECEIVE MODE WorkCentre M15 3 Ø Using the or navigation keys select the SYSTEM SETUP option required Ø Press Enter RECEIVE MODE TEL WorkCentre M15 4 Ø Using the or navigation keys select the setting required for the option Ø If a alphanumerical entry is required use the Numeric Keypad to enter the setting data Ø Press Enter Ø Press Menu Exit to sa...

Page 124: ... are also canceled TX RX JOURNAL Clears all records of transmissions and receptions Clearing the Memory Use the following instructions to clear the required information from the machine s memory Ø Press Menu Exit on the control panel The display shows the first menu SYSTEM DATA Ø Press or until MEMORY CLEAR appears then press Enter The display shows the items available for clearing Ø Press or unti...

Page 125: ...e Copy Fax Scan key repeatedly until FAX MODE displays and press Enter Enter Key Copy Fax Scan Key 2 Ø Press Manual Dial A dial tone can be heard Ø Press or repeatedly until the required loudness is found The display shows the current volume level Ø Press Stop to save the setting and return to Standby mode VOLUME L _ _ g _ _ _ _ H WorkCentre M15i ...

Page 126: ...le Job Information This list shows the document currently stored for Delayed Sending Priority Sending Group Sending and TX polling The list shows the starting time type of operation etc Phonebook List This list shows all of the numbers currently stored in the machine s memory as Speed dial numbers and Group dial numbers System Data List This list shows the status of the user Enterable options Afte...

Page 127: ...ts 1 Ø Press Reports on the control panel The display shows the first menu MSG CONFIRM REPORTS MSG CONFIRM WorkCentre M15 2 Ø Press Reports repeatedly until the report required for printing displays then press Enter The selected report will be printed REPORTS MSG CONFIRM WorkCentre M15 ...

Page 128: ...e 5 0 to upgrade firmware WorkCentre M15i can use the full funtionality of ControlCentre 5 0 Installing ControlCentre 5 0 When Xerox WorkCentre M15 M15i software is installed the Xerox WorkCentre M15 M15i ControlCentre 5 0 utility is installed automatically l For information on installing WorkCentre M15 M15i software please refer to Installing Software on page 2 16 Running ControlCentre 5 0 Use th...

Page 129: ...ate To exit ControlCentre 5 0 click the Exit button in the bottom of each tab screen For further details click the Help button in the bottom of each tab screen NOTE When the settings on ControlCentre 5 0 are changed or when ControlCentre 5 0 is run the settings on the machine and on ControlCentre 5 0 will be automatically updated to the latest settings made either on the machine or on ControlCentr...

Page 130: ...ons please refer to System Data Settings on page 9 3 Click on the Settings tab to configure Fax System Data settings Reads the current settings in the WorkCentre M15 M15i machine then refreshes ControlCentre 5 0 with the machine s current setting Downloads the settings made in ControlCentre 5 0 to the WorkCentre M15 M15i machine ...

Page 131: ...5i User Guide Page 9 23 Machine Administration Advanced Tab l For details on the System Setup options please refer to System Setup Options on page 9 12 Click on the Advanced tab to change the default Fax System Setup options ...

Page 132: ...Reads the phonebook entries from the WorkCentre M15 M15i machine to ControlCentre 5 0 Allows the phonebook entries to be downloaded from ControlCentre 5 0 to the WorkCentre M15 M15i machine Phonebook entries Deletes all phonebook entries Allows a selected phonebook entry to be edited in a separate Edit dialog box Deletes a selected phonebook entry ...

Page 133: ...on information and various counters The counters show how many scans and prints have been made and how many jams have occurred on the machine Number of scans using the ADF Number of prints using the drum Number of jams during printing Number of scans using the Document Glass Number of prints performed by the machine Number of jams in the ADF ...

Page 134: ...ministration Firmware Update Tab Click on the Firmware Update tab to update the firmware of the machine l This feature should be used by an Xerox Service Representative Please contact the local Xerox representative or authorized dealer for further information ...

Page 135: ...Xerox WorkCentre M15 M15i User Guide Page 10 1 10 Maintenance Ø Cleaning 10 2 Ø Ordering Supplies 10 4 Ø Customer Replaceable Units 10 5 ...

Page 136: ...CAUTION DO NOT use organic or strong chemical solvents or aerosol cleaners or pour fluids directly onto any area Use supplies and cleaning materials only as directed in this documentation Keep all cleaning materials out of the reach of children WARNING DO NOT remove the covers or guards that are fastened with screws or attempt any maintenance procedure that is not specifically described in this do...

Page 137: ...ee from dust and dirt To remove finger prints and smudges clean the Control Panel and LCD screen with a soft lint free cloth lightly dampened with water Document Feeder and Collate Tray Use a cloth moistened with water to clean the Automatic Document Feeder Collate Tray Paper Cassette and the outside areas of the WorkCentre M15 M15i ...

Page 138: ...umbers are listed below To obtain supplies contact the local Xerox office giving the company name the product number and its serial number Use the space below to keep a record of the telephone number Supplies Telephone Number ____________________________________________ CUSTOMER REPLACEABLE UNIT PART NUMBER Europe USA and Canada Toner Cartridge 106R00586 106R00584 Drum Cartridge 113R00663 113R0066...

Page 139: ...er Save mode uses less toner than normal printing The printed image is much lighter and is adequate for printing drafts or proofs Use the instructions below to activate Toner Save mode Ø Press Menu Exit on the control panel to display SYSTEM DATA Ø Press or until SYSTEM SETUP appears in the display then press Enter Ø Using or select TONER SAVE Ø Use or to select ON and press Enter Ø Press Menu Exi...

Page 140: ...e M15 M15i User Guide Maintenance 1 Ø Pull the release latch to open the side cover 2 Ø Open the front cover 3 Ø Turn the toner locking lever upwards to release the toner cartridge Ø Remove the toner cartridge from the machine ...

Page 141: ...he side cover Ø The LCD displays NEW TONER 1 YES 2 NO Using the navigation keys select 2 NO and press Enter The product returns to Standby mode 5 Replacing the Toner Cartridge Ø Shake the new toner cartridge horizontally four or five times Save the box and the cover for shipping Ø Slide the new toner cartridge in until it locks in place Ø Turn the toner locking lever downwards until it locks in pl...

Page 142: ...memory Use the instructions below to activate this process Ø Press Menu Exit on the Control Panel then press or until MAINTENANCE displays and press Enter Ø Press or until NOTIFY TONER displays then press Enter Ø Press or to turn this feature ON or OFF then press Enter Ø Enter the Customer Fax Number then press Enter Ø Enter the Customer Name then press Enter Ø Enter the Service Fax Number to whic...

Page 143: ... that paper is loaded Ø Press Menu Exit on the Control Panel to enter menu mode Ø Press or until MAINTENANCE appears then press Enter Ø Press Enter to access CLEAN DRUM The LCD displays PRINTING PLEASE WAIT The machine automatically pulls in a sheet of paper and prints it out The toner particles on the OPC drum surface are fixed to the paper Replacing the Drum Cartridge The useful life of the drum...

Page 144: ...must be removed to replace the drum cartridge 1 Ø Open the side cover then the front cover The side cover must be open to open the front cover 2 Ø Turn the toner locking lever upwards to unlock the toner cartridge then pull the toner cartridge out 3 Ø Pull out the used drum cartridge ...

Page 145: ... Guide Page 10 11 Maintenance 4 Ø Unpack the new drum cartridge and slide it in place making sure not to touch the surface of the drum 5 Ø Reinstall the toner cartridge then lock the lever Ø Close the front cover and the side cover ...

Page 146: ... product returns to Standby mode Ø If the drum cartridge is replaced and the NEW DRUM message is not displayed press Menu Exit Ø Press or until MAINTENANCE displays Then press Enter Ø Press or until NEW DRUM displays and press Enter Ø NEW DRUM UNIT displays select 1 YES and press Enter NEW DRUM 1 YES 2 NO WorkCentre M15 MAINTENANCE SYSTEM WorkCentre M15 MAINTENANCE NEW DRUM WorkCentre M15 NEW DRUM...

Page 147: ...Xerox WorkCentre M15 M15i User Guide Page 11 1 11 Troubleshooting Ø General 11 2 Ø Fault Clearance 11 3 Ø Calling the Welcome Center 11 12 Ø LCD Error Messages 11 13 Ø Resetting the Machine 11 21 ...

Page 148: ...rce such as a radiator Ø Avoid sudden changes in the environment surrounding the machine When a change occurs allow the machine at least two hours to adjust to its new environment depending on the extent of the change Ø Follow routine maintenance schedules for cleaning areas such as the Document Glass and Control Panel Ø Always set the guides in the paper trays to the size of the media in the tray...

Page 149: ...feeding through the Automatic Document Feeder ADF DOCUMENT JAM appears in the display Details for clearing the three types of document misfeeds are given below Input Misfeed 1 Ø Open the ADF top cover 2 Ø Pull the document gently to the right and out of the ADF Ø Close the ADF top cover Ø Feed the documents back into the ADF ...

Page 150: ...the jammed document cannot be easily removed skip to Roller Misfeed Ø Close the document cover Ø Feed the documents back into the ADF Ø Open the document cover and turn the roller knob to remove the misfeed document from the ADF or the exit area If the document is difficult to remove gently remove it from under the feeding roller Ø Close the document cover Ø Feed the documents back into the ADF ...

Page 151: ...and slowly Paper Feed Area If jammed in the paper feed area PAPER JAM 0 appears in the display Ø Remove the paper cassette Ø After pulling it out completely lift the front part of the cassette slightly up to release the cassette from the machine Ø Remove the jammed paper by gently pulling it straight out If there is any resistance and the paper does not move immediately when pulled stop pulling an...

Page 152: ...h the shiny drum cartridge surface Scratches or smudges will result in poor copy quality Ø If the paper does not move immediately when pulled pull the release latch to open the side cover Ø Carefully remove the misfeed paper in the direction shown Ø Insert the paper cassette Lower the rear part of the cassette to align the rear edge to the corresponding slot of the machine then insert it completel...

Page 153: ...ving paper from the machine CAUTION Do not pull paper up through the fusing unit Unfused toner may adhere in the area resulting in smudged copies Ø Press the release latch to open the side cover Ø Pull down on the fuser lever as shown below This will release pressure on the paper Ø If paper is not seen in this area skip to the Exit Area Ø Remove the jammed paper in the direction shown ...

Page 154: ...Page 11 8 Xerox WorkCentre M15 M15i User Guide Troubleshooting Ø Push up on the fuser lever then close the side cover ...

Page 155: ... 9 Troubleshooting Paper Exit Area If jammed in the paper exit area PAPER JAM 2 appears in the display Ø Press the release latch to open the side cover Ø Open the front cover Ø Pull down on the fuser lever This will release pressure on the paper ...

Page 156: ... Troubleshooting Ø Turn the jam remove lever in the direction of the arrow to move the paper to the exit area then gently pull the paper out through the exit area Ø Push up on the fuser lever Ø Turn the jam remove lever back to the original position ...

Page 157: ...pass tray due to no paper or improper paper loading when using the bypass tray BYPASS JAM also may occur when the paper is not properly fed into the machine through the bypass tray Ø Close the front cover and the side cover 1 2 1 2 Ø Press the release latch to open the side cover Ø Remove the jammed paper Ø Close the side cover Ø If BYPASS JAM displays and paper is loaded in the Bypass Tray pull t...

Page 158: ... required together with any relevant error codes l For information on locating the serial number please refer to Customer Support on page 1 5 Customer Support Telephone Number The Xerox Welcome Center or local representative telephone number is provided when the WorkCentre M15 M15i is installed For convenience and future reference please record the telephone number in the space below Welcome Cente...

Page 159: ... copy print quality is degraded This may show up as dark marks on the edge of the page Refer to Drum Cartridge on page 10 9 Duplex Jam Paper has jammed in the middle of 2 sided printing Clear the jam Refer to Duplex Jam on page 11 11 Fuser Error There is a problem in the fuser unit Unplug the power cord and plug it back in If the problem still persists please call for service LSU Error A problem h...

Page 160: ...immediately redial or Stop to cancel the redial operation Comm Error A problem with the fax communications has occurred Try resending the fax Group Not Available A Group location has been selected where only a single location number can be used such as when adding locations for a multi dial operation Try again check the location for a Group Line Error The machine cannot connect with the remote mac...

Page 161: ...machine loaded with the originals Line Busy The remote fax didn t answer Try resending the fax DISPLAY MEANING SOLUTION CONDITION SUGGESTED SOLUTION The LCD does not turn on Check that the product is plugged into an electrical receptacle and ensure that there is power to the receptacle Ensure the ON OFF switch is in the ON position Copies are too light or too dark If the original is light use the ...

Page 162: ...ght 80 g m2 20 lb bond paper is recommended Check for copy paper or pieces of copy paper remaining in the product after a paper jam has been cleared Toner yield is lower than expected and TONER LOW message appears in the LCD Toner may be lodged in the cartridge Remove the toner cartridge Shake the toner cartridge and tap along the top of the toner cartridge over a waste receptacle Take care not to...

Page 163: ... printer settings in the Windows Control Panel to ensure that the print job is being sent to the correct port For Example LPT1 The toner and drum cartridges are not installed properly Check that the toner and drum cartridges are installed properly The printer driver may not be installed properly Reinstall the software The parallel port cable specifications may not be correct Use an IEEE 1284 compl...

Page 164: ... Use only paper that meets the specifications required by the product Toner may be unevenly distributed Remove the toner cartridge and shake it gently to distribute the toner evenly Then reinstall the toner cartridge Black staining There is a paper quality problem Use only paper that meets the specifications required by the product Character voids The paper may be too dry Try printing with a diffe...

Page 165: ... even though it is being sent Ensure the originals were placed face up in the Automatic Document Feeder ADF or face down on the Document Glass Originals are not sent even if operations are carried out normally Check that the remote FAX is compatible with the machine This machine supports G3 communications but not G4 communications Originals cannot be received even if Start is pressed Ensure the be...

Page 166: ...g the original that the problem is not due to a fault or operator error at the remote FAX For example dirty scan glass or dirty scan lamp If the same problem occurs even when copies are made on the machine clean the drum using the instructions Cleaning the Drum on page 10 9 Paper is collated but not printed Ensure there enough toner Check with the party sending the fax that the original was placed...

Page 167: ...with the machine or the machine locks up a reset may be required Use the following instructions to reset and reboot the machine l This programming sequence must be performed within 1 5 seconds Ø Press the Clear Clear All key Ø Press the navigation key Ø Press the Clear Clear All key again Ø Press the navigation key ...

Page 168: ...Page 11 22 Xerox WorkCentre M15 M15i User Guide Troubleshooting ...

Page 169: ...5 M15i User Guide Page 12 1 12 Specifications Ø Introduction 12 2 Ø Printer Specifications 12 3 Ø Fax Specifications 12 4 Ø Scanner and Copier Specifications 12 5 Ø General Specifications 12 6 Ø Media Specifications 12 7 ...

Page 170: ...and certifications These specifications are designed to provide for the safety of users and to ensure that the machine operates in a fully functional state Use the specifications listed in this chapter to quickly identify the capabilities of the machine l If further specification information is required please contact the Xerox Representative ...

Page 171: ...ations ITEM DESCRIPTION Emulation PCL6 Resolution True 600 x 600 dpi 1200 dpi class Printing speed 15 ppm for A4 16 ppm for Letter Effective printing width 208 mm 8 2 inches for letter legal 216 x 356 mm 8 5 x 14 inch 202 mm 8 inches for A4 First print out time 13 seconds warm up ...

Page 172: ...mission speed 3 5 seconds Standard resolution MMR 33 6 kbps Memory 4 Mbytes Printing speed 15 ppm for A4 letter size Effective scanning width 208 mm 8 2 inches Effective printing width 208 mm 8 2 inches for letter legal 216 x 356 mm 8 5 x 14 202 mm 8 inches for A4 Document width and weight ADF 176 216 mm 7 8 5 inches 45 105 g m2 12 5 28 lb Platen Maximum Legal 216 x 356 mm 8 5 x 14 inch Input pape...

Page 173: ...e Printout MDSP 8 cpm at Text Mixed 3 3 cpm at Photo Scan speed 1 2 msec line MONO and 2 5 msec line COLOR Scan resolution 600 x 600 dpi 1200 dpi class Scan mode True Color 250 Gray Black and white Copy mode Black and White Effective scanning width 208 mm 8 2 inches Maximum document width 216 mm 8 5 inches Multi copy range 1 999 Reduction Enlargement 25 400 in 1 increments from Platen 25 100 in 1 ...

Page 174: ... Letter Folio Legal 216 x 356 mm 8 5 x 14 inch 60 90 g m2 16 24 lb Bypass tray A6 Legal 216 x 356 mm 8 5 x 14 mm 60 160 g m2 16 43 lb Duplex A4 Letter Folio Legal 216 x 356 mm 8 5 x 14 inch 80 90 g m2 20 24 lb Original document width and weight ADF 176 216 mm 7 8 5 inches 45 105 g m2 12 5 lb 28 lb Platen Maximum legal 216 x 356 mm 8 5 x 14 inch ADF capacity 30 sheets 80 g m2 20 lb Power rating AC2...

Page 175: ... 11 Legal 215 9 x 355 6 8 5 X 14 JIS B5 182 x 257 7 17 x 10 12 A4 210x 297 8 27 x 11 69 Executive 184 2 x 266 7 7 25 x 10 5 A5 148 5 x 210 5 85 x 8 27 A6 card 105 x 148 5 4 13 x 5 85 Post Card 4x6 101 6 x 152 4 4 x 6 HagaKi 100 x 148 3 94 x 5 83 Envelope 7 3 4 98 4 x 190 5 3 88 x 7 5 Envelope COM 10 105 x 241 4 12 x 9 5 Envelope DL 110 x 220 4 33 x 8 66 Envelope C5 162 x 229 6 38 x 9 02 Custom 98 ...

Page 176: ...ut Source Source Media Types Sizes Thickness Paper Cassette Plain Paper A4 Letter Legal Folio 60 90 g m2 16lb 24lb Bypass Tray Plain Paper Envelope Transparency Label Cardstock A4 Letter Legal Folio Executive A5 B5 A6 Monarch 7 3 4 COM10 9 C5 DL Custom 60 160 g m2 16lb 43lb Duplex Plain Paper A4 Letter Folio Legal 80 90 g m2 20lb 24lb ITEM DESCRIPTION ...

Page 177: ...aracter Assignment 3 12 Cleaning Control Panel and LCD Display 10 3 Document Feeder and Collate Tray 10 3 Cleaning the Drum 10 9 Clearing Memory PHONEBK MEMORY 9 16 SYSTEM DATA 9 16 SYSTEM ID 9 16 TX RX JOURNAL 9 16 Clearing the Memory 9 16 Collated copy 4 8 Confirming a Fax 6 11 Control Panel Overview 3 7 ControlCentre 5 0 9 20 Advanced Tab 9 23 Firmware Update Tab 9 26 Information Tab 9 25 Insta...

Page 178: ...tures 6 6 Delay RX Poll 6 10 Delay Send 6 8 Priority Send 6 9 RX Poll 6 10 TX Poll 6 9 Fax Features Advanced 6 8 Fax Number 6 4 Fax Reports 6 24 Message Confirmation 9 18 Multi Communication Report 9 18 Phonebook List 9 18 Printing Reports 9 19 Reception Journal 9 18 Schedule Job Information 9 18 Transmission Journal 9 18 Fax Scan Options 6 6 Fax Specification 12 4 Faxing Problems Solution Chart 1...

Page 179: ...pecification 12 7 Paper Supply Bypass Tray 5 5 copy 4 6 Loading Paper 5 2 Paper Cassette 5 2 Preparation 5 2 Stock Types 5 8 Storing and Handling Paper 5 8 Paper loading 2 8 Parts of the Machine 3 4 Pause adding 3 12 PHONEBK MEMORY 9 16 Phonebook List 9 18 Phonebook Tab 9 24 Power Failure Report 9 18 Preparing paper for loading 5 2 Print Printer Properties Tabs 7 6 Print Count 9 25 Print Driver Co...

Page 180: ...Low Information 10 8 Setting up the Machine ControlCentre 5 0 9 20 Installing ControlCentre 5 0 9 20 System Data Options 9 3 Settings Tab 9 22 Setups Overview 9 2 Software Installation 2 16 Solutions Copier Problems 11 15 Solutions Faxing Problems 11 19 Solutions Printing Problems 11 17 Solving Problems 11 15 Specifications Fax 12 4 General 12 6 Paper 12 7 Printer 12 3 Scanner and Copier 12 5 Spee...

Page 181: ...machine 11 21 Solving Problems 11 15 TX Poll 6 9 TX RX JOURNAL 9 16 U User Interface 3 7 Using ControlCentre 5 0 9 21 Using the automatic document feeder 6 2 8 3 Using the document glass 4 3 6 3 8 4 W Welcome 1 2 Welcome Center 1 5 Canada 1 5 US 1 5 Windows 2000 XP 7 5 Windows 95 98 Me 7 5 Windows NT 4 0 7 5 X Xerox Welcome Center 1 5 ...

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