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Troubleshooting: Network Accounting
If you are experiencing problems with Network Accounting, first verify that the machine is connected on the
network and functioning as a printer by performing the following activities:
1.
Check the network cable at the back of the machine.
2.
Send a test page from your PC to the machine.
3.
If connected via TCP/IP try a PING from your workstation to the machine.
Is the machine functioning on the network as a printer?
Configure your machine on the network or resolve any networking issues before attempting to use the
Network Accounting feature. For instructions refer to the Read Me topic in this guide.
Ensure Network Accounting is installed properly.
At the machine, press the Services button and touch any button on the screen interface.
Does the machine ask you for a User Name and Account?
Verify that Network Accounting is installed and enabled before proceeding.
To verify that Network Accounting is installed, print a Configuration Report and look under Installed
Options to see the status of Network Accounting.
To print a Configuration Report, at the machine press the Machine Status button. touch Print Reports,
touch Configuration Report, touch Print Selected Report, then touch Close.
For instructions to both install and enable the Network Accounting feature, refer to the Network Accounting
topic in the Options section of this guide. Note that Network Accounting can be installed, but not enabled.
Finally, try rebooting the machine with the Power On/Off button. For instructions on use of the Power On/
Off button, click the Previous Menu button at the top of this page, then click the button labeled Power On/
Off Button.
