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Troubleshooting: Internet Fax
If you are experiencing problems with sending an Internet Fax, first verify that the machine is connected
on the network and functioning as a printer by performing the following activities:
1.
Check the network cable at the back of the machine.
2.
Send a test page from your PC to the machine.
3.
If connected via TCP/IP try a PING from your workstation to the machine.
Configure your machine on the network or resolve any networking issues before attempting to use the
Internet Fax feature. For instructions to configure the machine on the network refer to the Read Me topic of
this guide.
Ensure Internet Fax is installed properly on the machine.
At the machine, verify that you have an Internet Fax button on the machine screen interface and that this is
not grayed out and unavailable.
It may be necessary to press the Services button to view the Internet Fax button on screen.
Install Internet Fax before proceeding. For instructions refer to the Internet Fax topic in the Options section
of this guide.
NOTE: If you installed E-mail but the button is grayed out or unavailable at the machine.
At the Work Station
1.
Open your web browser and enter the TCP/IP address of the machine. Press [Enter].
2.
Click the [Properties] tab.
3.
Enter the Administrator User name and Password if prompted. The default is [admin] and [1111].
Press [Login].
4.
Select [Services].
5.
Select [Service Registration].
6.
Select the Internet Fax check box to enable.
7.
Select [Apply].
At the Machine
1.
1. Select [Services], or [All Services].
2.
2. Check to see if Internet Fax option is now available.
3.
3. If not, contact Customer Support.
Verify that the Internet Fax settings have been properly configured on the machine by printing a
Configuration Report.
At the Machine
1.
Press the [Machine Status] button.
2.
Touch [Print Reports].
3.
Touch [Configuration Report].
4.
Touch [Print Selected Report].
5.
Touch [Close].
View the Network Setup details. Verify that the SMTP Server Address is correct and that the TCP/IP
Domain Name, Host Name and DNS settings are properly configured. Verify the POP3 Server Address is
correct.
Are the Internet Fax settings properly configured?
For instructions refer to the Internet Fax topic in the Options section of this guide.
