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Check the Third Party Fax Server Configuration
1.
At the fax server, disable the service so that it does not try to collect new faxes from the fax filing
repository. This will depend on the particular product but often the relevant service can be stopped.
Refer to the manufacturer's instructions contained with the fax server software to complete this task.
2.
Send a test fax from the machine.
3.
View the location on the server where the fax filing repository was created. Verify that a directory with
the extension .XSM has been created and contains the correct TIFF files (one per page of the fax
sent).
Does the fax filing repository contain the TIFF files?
If the fax filing repository contains the TIFF files then the machine has successfully completed its task. The
problem lies with the third party fax server. Ensure the server is configured properly and the path to the fax
filing repository is set. Refer to the manufacturer's instructions contained with the fax server software to
complete this task.
Check the User Account and Fax Filing Location
1.
Verify that the user account and password created for the Server Fax feature are correct and have
sufficient rights (permissions) to write files and create directories in the directory (the fax filing
location).
2.
Try logging into the fax filing location from another PC using the machine’s account and password. Try
to create a directory and delete the directory. If you cannot perform this function check the user
account permissions.
The fault requires further investigation.
Refer to the Xerox web site at www.xerox.com for further support.
