Xerox VersaLink B620 User Manual Download Page 199

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Open Door C.

Caauuttiioonn::

The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow

the surface of the printer to cool down before touching.

Remove the jammed paper that is present above the fuser assembly.

Remove the jammed paper that is present below the fuser assembly.

Xerox

VersaLink

B620 Printer User Guide

199

Troubleshooting

Summary of Contents for VersaLink B620

Page 1: ...VERSION 1 0 NOVEMBER 2023 702P08997 Xerox VersaLink B620 Printer User Guide...

Page 2: ...are registered trademarks owned by the U S Environmental Protection Agency HP HP UX JetDirect and PCL are trademarks of the Hewlett Packard Company IBM AIX and PowerPC are trademarks or registered tra...

Page 3: ...f Cortado AG in the United States and other countries Trellix ePolicy Orchestrator and ePO are trademarks Musarubra US LLC UNIX is a registered trademark of The Open Group Wi Fi and Wi Fi Direct are r...

Page 4: ...4 Xerox VersaLink B620 Printer User Guide...

Page 5: ...uct Symbols 25 Getting Started 29 Parts of the Printer 30 Front View 30 Internal Parts 31 Rear View 32 Control Panel 33 Additional Configurations and Options 35 Paper Tray Options 36 Power Options 37...

Page 6: ...h Near Field Communication NFC 57 Configuring AirPrint 59 Configuring a Device for Universal Print 59 Initial Printer Setup 61 Configuration Watchdog 61 Fleet Orchestrator 61 Xerox Easy Assist Applica...

Page 7: ...90 Managing Jobs 90 Managing Special Job Types 92 Managing Jobs using the Embedded Web Server 95 Print From 97 Print From Overview 97 Printing From a USB Flash Drive 97 Printing from Saved Jobs 98 Pr...

Page 8: ...6 Supported Paper 137 Recommended Media 137 Ordering Paper 137 General Paper Loading Guidelines 137 Paper That Can Damage Your Printer 137 Paper Storage Guidelines 138 Paper Characteristics 138 Suppor...

Page 9: ...s Not Print 185 Printing Takes Too Long 186 Document Fails to Print 188 Document Prints from Wrong Tray 189 Empty or Partially Printed Document 189 Printer is Making Unusual Noises 189 Automatic 2 Sid...

Page 10: ...ion with Optional Standard Tray and High Capacity Feeder with Caster Base 228 Configuration with Optional Trays and Printer Stand 229 Environmental Specifications 230 Temperature 230 Relative Humidity...

Page 11: ...Xerox VersaLink B620 Printer User Guide 11 European Union 248 Disposal Outside of the European Union 248 Other Countries 249 Apps Features 251 Apps Features 252 Contents...

Page 12: ...12 Xerox VersaLink B620 Printer User Guide Contents...

Page 13: ...19 Operational Safety 21 Maintenance Safety 23 Environmental Health and Safety Contact Information 24 Product Symbols 25 Your printer and the recommended supplies have been designed and tested to mee...

Page 14: ...ency evaluation and certification and compliance with electromagnetic regulations and established environmental standards The safety and environment testing and performance of this product have been v...

Page 15: ...UR RY Y To avoid the risk of fire or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible C CA AU UT...

Page 16: ...nections such as Ethernet and telephone system connections are properly installed in their marked plug in ports C CA AU UT TI IO ON N S SH HO OC CK K H HA AZ ZA AR RD D To avoid the risk of electrical...

Page 17: ...severe jarring movements Make sure that your fingers are not under the printer when you set it down Make sure that there is adequate clearance around the printer C CA AU UT TI IO ON N T TI IP PP PI IN...

Page 18: ...global safety standards with the use of specific manufacturer components The safety features of some parts may not always be obvious The manufacturer is not responsible for the use of other replaceme...

Page 19: ...y of these conditions occur do the following 1 Power off the printer immediately 2 Disconnect the power cord from the electrical outlet 3 Call an authorized service representative POWER CORD Use the p...

Page 20: ...s unusual noises The power cable is damaged or frayed A wall panel circuit breaker fuse or other safety device has been tripped Liquid is spilled into the printer The printer is exposed to water Any p...

Page 21: ...c surfaces To avoid a tip hazard do not push or move the device with all the paper trays extended PRINTER LOCATION Place the printer on a level solid non vibrating surface with adequate strength to ho...

Page 22: ...se of non Xerox supplies is not recommended The Xerox Warranty Service Agreement and Total Satisfaction Guarantee do not cover damage malfunction or degradation of performance caused by use of non Xer...

Page 23: ...behind these covers In case of a Dry Ink or Toner Spill use a broom or a wet cloth to wipe off spilled dry ink toner Sweep slowly to minimize generation of dust during clean up Avoid using a vacuum I...

Page 24: ...roduct and supplies contact United States and Canada only 1 800 ASK XEROX 1 800 275 9376 Web address Environmental Health Sustainability Xerox Email request world wide EHS Europe xerox com For product...

Page 25: ...g parts To avoid personal injury use caution No symbol Warning Indicates a mandatory action to take to avoid damage to the property Do not touch the part or area of the printer Do not touch this part...

Page 26: ...ry use caution in this area Do not remove the paper forcefully Hot Surface Before handling wait for the time indicated On Off Standby Do not use paper attached with staples or any form of binding clip...

Page 27: ...ON N Do not use postcards Do not use envelopes Do not copy money Add paper or media Paper jam Lock Unlock Paper clip Cooling Elapsed time Supply paper 1 Sided original document Hole punched paper Xer...

Page 28: ...O ON N Load letterhead face up Load letterhead face down Load labels face down USB Universal Serial Bus LAN Local Area Network Telephone Line Weight Services Home button This item can be recycled 28 X...

Page 29: ...Parts of the Printer 30 Power Options 37 Accessing the Printer 39 Apps Features and Functions 42 Information Pages 43 The Embedded Web Server 45 Installation and Setup 50 Connecting the Printer 54 Ini...

Page 30: ...Printer FRONT VIEW 1 Control Panel or User Interface 2 Standard Output Tray 3 Door A Front Door 4 Bypass Tray 100 sheets 5 Tray 1 Standard 550 sheet Tray 30 Xerox VersaLink B620 Printer User Guide Get...

Page 31: ...INTERNAL PARTS 1 Door A Front Door 2 Toner Cartridge 3 Imaging Unit 4 Door C Back Door 5 Fuser Assembly Xerox VersaLink B620 Printer User Guide 31 Getting Started...

Page 32: ...REAR VIEW 1 Door C Back Door 2 Main Power Outlet 3 USB Port Type B 4 Ethernet Port 5 USB Port Type A 32 Xerox VersaLink B620 Printer User Guide Getting Started...

Page 33: ...pports the power saver modes and the button indicator pulses to indicate the power status of the printer I IT TE EM M N NA AM ME E D DE ES SC CR RI IP PT TI IO ON N 1 Log In Button Touching the Log In...

Page 34: ...evices to communicate when they are within the network range of each other Use the NFC area to obtain a network interface to add the printer to your mobile device or to establish a TCP IP connection b...

Page 35: ...Important If your printer has a Wireless Network Adapter that requires installation in the front USB port and you have a USB Card Reader do not install the Card Reader into the USB port of the Wireles...

Page 36: ...nse that appears on the control panel touch screen when paper of the same size is loaded in a tray For standard adjustable paper trays select an option A Allw wa ay ys s S Sh ho ow w This option shows...

Page 37: ...tton Note When the printer receives data from a network connected device the printer exits Sleep Mode automatically When the printer receives data from a network print job to reduce power consumption...

Page 38: ...goes dark and the P Po ow we er r W Wa ak ke e button pulses To power off the printer touch P Po ow we er r O Of ff f A Please Wait message appears as the printer powers off Note It is not recommende...

Page 39: ...X Xe er ro ox x W Wo or rk kp plla ac ce e C Cllo ou ud d This option enables cloud based authentication The printer connects directly to the Xerox Workplace Cloud solution This method provides multi...

Page 40: ...gged in user to configure the following settings Personalized walk up screen When a user logs in the device launches their preferred app instead of the default walk up screen Personalized home screen...

Page 41: ...f to the printer for authentication If authentication is set to access printer features you log in with your user credentials Logging In at the Control Panel Note Before logging in for the first time...

Page 42: ...users to streamline their workflows When Adaptive Learning is enabled you can set the device defaults automatically Automatically Set Device Defaults This feature is enabled by the administrator and p...

Page 43: ...tting Started guide provides an overview of the key features of the printer Troubleshooting Print Quality Page The Troubleshooting Print Quality Page provides a list of common print quality problems a...

Page 44: ...ormation and more Printing a Configuration Report 1 At the printer control panel press the H Ho om me e button 2 Touch D De ev viic ce e I In nf fo or rm ma at tiio on n P Pa ag ge es s 3 Touch B Ba a...

Page 45: ...nter has been on for 2 minutes If the TCP IP address is 0 0 0 0 or begins with 169 it indicates that there is a network connectivity issue Viewing the IP Printer Address on the Control Panel To view t...

Page 46: ...Web Server has a Help option that provides information about all available device features and functions To access Help click the H He ellp p link displayed at the bottom of each page Navigate to the...

Page 47: ...ort to your computer hard drive Use configuration reports from multiple devices to compare software versions configurations and compliance information To download a copy of the Configuration Report fr...

Page 48: ...rol panel session is activated If the request is denied a Request Denied message appears in the Embedded Web Server Note If the system administrator requests a remote session if the request is denied...

Page 49: ...tion about enabling Xerox Workplace Cloud for your device contact your system administrator or refer to the System Administrator Guide at www xerox com office VLB620docs Xerox VersaLink B620 Printer U...

Page 50: ...Note Sudden temperature fluctuations can affect print quality Rapid heating of a cold room can cause condensation inside the printer which directly interferes with image transfer 2 Place the printer...

Page 51: ...u can also update the device software manually For more information about updating system operating software refer to the System Administrator Guide at www xerox com office VLB620docs REMOVING THE INT...

Page 52: ...Remove the packing materials such as plastic clips tape and foam 4 Put the imaging unit and toner cartridge back to their original positions 52 Xerox VersaLink B620 Printer User Guide Getting Started...

Page 53: ...5 Close Door A For more information refer to the Installation Guide of the printer Xerox VersaLink B620 Printer User Guide 53 Getting Started...

Page 54: ...Ethernet connection is typically faster than USB and allows you direct access to the settings of the printer using the Embedded Web Server Note To access the Embedded Web Server a network connection...

Page 55: ...office VLB620docs WIRELESS NETWORK ADAPTER WITH BLUETOOTH The Xerox Wireless Network Adapter enables you to use the Wireless Wizard to connect to a wireless network The compatibility of the Wireless...

Page 56: ...After you install the Wireless Network Adapter the Wi Fi Direct feature is enabled by default Wi Fi Direct Overview The Wi Fi Direct feature allows you to print from a mobile device to your printer u...

Page 57: ...required for the job 5 Submit the job for printing A message appears on the mobile device 6 Select C Co on nn ne ec ct t When the connection is made a message appears on the printer 7 At the printer c...

Page 58: ...x P Pr riin nt t S Se er rv viic ce e 5 To enable X Xe er ro ox x P Pr riin nt t S Se er rv viic ce e touch O On n 6 Exit S Se et tt tiin ng gs s Enabling NFC on the Mobile Device Most mobile devices...

Page 59: ...ts from Apple iOS based mobile devices and MacOS based devices without a print driver AirPrint enabled printers that use a wired or wireless connection allow you to print or fax directly from a Mac an...

Page 60: ...When Universal Print is disabled the configuration settings are hidden The Universal Print area shows the status Off This status is the default For information about configuring a device for Universal...

Page 61: ...t day to day operations The feature ensures that values remain compliant without external device monitoring When a watched setting changes Configuration Watchdog detects the change on the next manual...

Page 62: ...s configuration view alerts indicating supply requirements and order them and get live troubleshooting support for your printer The Xerox Easy Assist App has instructions and video links that help you...

Page 63: ...h the network interface INSTALLING THE PRINT DRIVERS FOR A WINDOWS NETWORK PRINTER 1 Insert the Software and Documentation disc into the appropriate drive on your computer If the installer does not st...

Page 64: ...re clear the check box for Q Qu ue er ry y t th he e p pr riin nt te er r a an nd d a au ut to om ma at tiic ca alllly y s se elle ec ct t t th he e d dr riiv ve er r t to o u us se e then click N Ne...

Page 65: ...te er rs s a an nd d S Sc ca an nn ne er rs s 2 To add the required printer click A Ad dd d a a P Pr riin nt te er r o or r S Sc ca an nn ne er r 3 In the list of available devices select the device t...

Page 66: ...Pr riin nt te er rs s S Sc ca an nn ne er rs s The list of printers appears on the left of the window 3 For the list of printers click the Plus icon 4 At the top of the window click the D De ef fa au...

Page 67: ...ty UNIX based printing uses LPD LPR port 515 or lp to port 9100 For information about UNIX based printing refer to UNIX Linux and AS 400 Printing For more information on installing print drivers and u...

Page 68: ...ates helpful tips and customized features to meet your individual needs www xerox com office businessresourcecenter Local sales and Technical Customer Support www xerox com office worldcontacts Printe...

Page 69: ...ox VersaLink B620 Printer User Guide 69 Personalize This chapter contains Personalize Overview 70 Personalization by the User 71 Personalization from Adaptive Learning 74 Removing All Personalizations...

Page 70: ...suggestions based on your activity As an individual user you can choose the types of Adaptive Learning suggestions that you receive You can enable or disable your suggestion options at the device con...

Page 71: ...app a For the required app touch X X b Touch H Hiid de e 7 Touch D Do on ne e 8 Verify that only the required apps appear on the Home screen Rearranging Apps on the Home screen To rearrange apps on t...

Page 72: ...om the Home screen W Wa ar rn niin ng g The Remove Home Personalization option removes personalization from the Home screen and other personalized device settings R Re em mo ov ve e A Allll P Pe er rs...

Page 73: ...d 4 Scroll to the bottom of the feature list then touch P Pe er rs so on na alliiz ze e 5 Touch R Re em mo ov ve e A Ap pp p P Pe er rs so on na alliiz za at tiio on n 6 At the prompt touch R Re em mo...

Page 74: ...er the user changes the current language To personalize the language from a suggestion screen 1 At the printer control panel press the H Ho om me e button 2 Touch L Lo og g I In n Type the user name u...

Page 75: ...rd using the keypad then touch D Do on ne e 3 Scroll to the bottom then touch P Pe er rs so on na alliiz ze e 4 Touch R Re em mo ov ve e A Allll P Pe er rs so on na alliiz za at tiio on ns s W Wa ar r...

Page 76: ...76 Xerox VersaLink B620 Printer User Guide Personalize...

Page 77: ...for the first time You can show hide or reorder Apps on the Home screen using the settings available in the Embedded Web Server For details about displaying configuring and customizing the Apps refer...

Page 78: ...er to the Xerox App Gallery User Guide available at www xerox com XeroxAppGallery If authentication or accounting is enabled on your device to access features enter your login details For details abou...

Page 79: ...ck L Lo og g I In n A welcome message appears that confirms that the account verification process is complete LOGGING IN TO YOUR XEROX APP GALLERY ACCOUNT When you are logged in to the App Gallery you...

Page 80: ...mpt the installation process again touch I In ns st ta allll 8 To exit the Xerox App Gallery App press the H Ho om me e button Updating an App from the App Gallery 1 At the printer control panel press...

Page 81: ...idden from view For details refer to System Administrator Guide at www xerox com office VLB620docs Accessibility Pressing Accessibility allows you to access the I In nv ve er rt t D Diis sp plla ay y...

Page 82: ...e Services option to send error and usage information to the Xerox support team Note Your System Administrator is required to enable this feature using the Embedded Web Server Xerox Easy Assist App Us...

Page 83: ...ation Report provides printer information including the serial number installed options network settings port setup tray information and more Detailed Configuration Report The Detailed Configuration R...

Page 84: ...ormation for the printer supplies touch D De ev viic ce e S Su up pp plliie es s 2 To view details about a specific item including its part number for reordering touch the required item 3 To return to...

Page 85: ...your smartphone you can setup your new printer easily manage its configuration view alerts indicating supply requirements and order them and get live troubleshooting support for your printer To insta...

Page 86: ...a password during the initial setup to view or edit existing printer settings you need to set up the password S Su up pp po or rt t You can request support and find solutions for printer related probl...

Page 87: ...a helpful video on how to unpack your printer scan the QR Code on the packaging box or the Installation Guide that came with your printer using your smartphone camera Accept the End User License Agre...

Page 88: ...the Device screen 4 To add the printer to the app touch G Ge et t S St ta ar rt te ed d Get the App screen appears on the printer control panel 5 Touch any one option B Ba ac ck k To return to the ini...

Page 89: ...canner touch Q QR R C Co od de e To find the QR Code of the printer refer to After Initial Installation Connecting to the Xerox Easy Assist App from the Control Panel I IP P A Ad dd dr re es ss s To c...

Page 90: ...terrupt pause or delete jobs that are printing You can also view job progress or job details for a selected job A print job can be held by the printer when it is unable to complete the job For example...

Page 91: ...pop up alert appear on the control panel 1 If the pop up alert is disabled by the system administrator to view the held jobs do the following a At the printer control panel press the H Ho om me e but...

Page 92: ...sing Saved Job 1 In your software application access the print settings For most software applications press C CT TR RL L P P for Windows or C CM MD D P P for Macintosh 2 Select your printer then open...

Page 93: ...n the title of the button varies For Macintosh in the Print window click P Pr re ev viie ew w then select X Xe er ro ox x F Fe ea at tu ur re es s 3 For Job Type select S Se ec cu ur re e P Pr riin nt...

Page 94: ...on access the print settings For most software applications press C CT TR RL L P P for Windows or C CM MD D P P for Macintosh 2 Select your printer then open the print driver For Windows click P Pr ri...

Page 95: ...g using the Embedded Web Server 1 At your computer open a Web browser In the address field type the IP address of the printer then press E En nt te er r or R Re et tu ur rn n 2 In the Embedded Web Ser...

Page 96: ...s E En nt te er r or R Re et tu ur rn n 2 In the Embedded Web Server click H Ho om me e 3 Click J Jo ob bs s 4 Click the S Sa av ve ed d J Jo ob bs s tab 5 For the job that you want to process select...

Page 97: ...nt ready files For details on configuring and customizing the Apps refer to the System Administrator Guide at www xerox com office VLB620docs If authentication or accounting is enabled on your device...

Page 98: ...file touch the file then select R Re em mo ov ve e To confirm removal touch R Re em mo ov ve e To remove all the files touch a file then select R Re em mo ov ve e A Allll To confirm removal touch R Re...

Page 99: ...then touch R Re em mo ov ve e Touch A Ad dd d D Do oc cu um me en nt t touch S Sa av ve ed d J Jo ob bs s then navigate to the job required 7 To return to the Home screen press the H Ho om me e butto...

Page 100: ...r accounting is enabled on your device to access features enter your login details PRINTING WITH THE PRINTBYXEROX APP 1 Send an email with an attachment that contains a supported file type to Print pr...

Page 101: ...e VLB620docs To use the Connect for XMPie App from the Home screen touch C Co on nn ne ec ct t f fo or r X XM MP Piie e The main screen displays Featured Products and Product Categories You can browse...

Page 102: ...102 Xerox VersaLink B620 Printer User Guide Xerox Apps...

Page 103: ...x VersaLink B620 Printer User Guide 103 Printing This chapter contains Printing Overview 104 Selecting Printing Options 105 Print Jobs 113 Printing Features 118 Using Custom Paper Sizes 128 Print From...

Page 104: ...P P 4 Select your printer 5 To access the print driver settings for Windows select P Pr riin nt te er r P Pr ro op pe er rt tiie es s P Pr riin nt t O Op pt tiio on ns s or P Pr re ef fe er re en nc...

Page 105: ...Help information is usually available from the Printing Preferences window To see the help click the H He ellp p button in the bottom left corner of the Printing Preferences window Information about P...

Page 106: ...e P Pr riin nt t or press C CT TR RL L P P for Windows 2 To open the Printing Preferences window select your printer then click the P Pr riin nt te er r P Pr ro op pe er rt tiie es s P Pr riin nt t O...

Page 107: ...gs s or P Pr re es se et ts s then click S Sa av ve e A As s 5 Type a name for the saved setting or preset then choose preset options if available Choose an icon for the preset To enable the preset a...

Page 108: ...st UNIX LINUX AND AS 400 PRINTING To provide printer spooling and network print server functionality UNIX based printing uses LPD LPR port 515 or lp to port 9100 Xerox printers can communicate using e...

Page 109: ...lation creates a Xerox directory in opt Xerox prtsys 3 To install the Xerox Office Standard Driver on Linux platform log in as root then type the appropriate command for your system Linux RPM based rp...

Page 110: ...1 or later A Work Station Customization Object is a lookup table that the host print transform HPT uses to translate AS 400 commands to the equivalent PCL code that is specific to a particular printer...

Page 111: ...ne iPad iPod touch or Mac using AirPrint To enable AirPrint for your printer refer to Configuring AirPrint To print with AirPrint 1 Open the email photograph webpage or document that you want to print...

Page 112: ...er You can use Mopria to print from your mobile device to Mopria enabled printers Note Mopria and all of its required protocols are enabled by default Ensure that you have the latest version of the Mo...

Page 113: ...h J Jo ob b D De et ta aiills s then touch J Jo ob b S Se et tt tiin ng gs s or R Re eq qu uiir re ed d R Re es so ou ur rc ce es s 4 To return to the Home screen press the H Ho om me e button Note Th...

Page 114: ...rom your computer then print it from the printer control panel Select special job types in the print driver Printing Options tab under Job Type Saved Job Saved Jobs are documents that are sent to the...

Page 115: ...ode at the printer control panel After a Secure Print job is printed it is deleted automatically Printing using Secure Print 1 In your software application access the print settings For most software...

Page 116: ...se features A Sample Set job appears in a folder named after the user ID associated with the print job A Sample Set job does not use a passcode Any user can print or delete a Sample Set job A Sample S...

Page 117: ...Future Printing and shows the number of remaining copies of the job 4 Select an option To print the remaining copies of the job touch R Re elle ea as se e To delete the remaining copies of the job tou...

Page 118: ...paper from the tray and load the paper that is required for your job Note To prevent paper jams load the trays with the correct size and type of paper for the print job Scaling Scaling reduces or enla...

Page 119: ...pes labels or other media that cannot be printed on both sides 2 2 S Siid de ed d P Pr riin nt t This option prints the job on both sides of the paper to allow binding on the long edge of the paper Th...

Page 120: ...per side on the Page Layout tab select P Pa ag ge es s P Pe er r S Sh he ee et t To locate Pages Per Sheet in Windows on the Document Options tab click P Pa ag ge e L La ay yo ou ut t To locate Pages...

Page 121: ...over pages that are different from the source used for the body of a document For example you can use your company letterhead for the first page of a document You can use heavyweight paper for the fir...

Page 122: ...one side of a special paper and the remainder of the pages printed 2 sided on regular paper You can use exception pages to print the job In the Exceptions window you can set the location characteristi...

Page 123: ...n nt t button For a picture annotation select the scaling option that specifies the size of the picture in relation to the original image Use the arrows to scale the image in increments of 1 To define...

Page 124: ...cify the scaling angle and position of the watermark Select the scaling option that specifies the size of the picture in relation to the original image Use the arrows to scale the image in increments...

Page 125: ...andscape orientation clear the Auto Rotate check box ADVANCED PRINTING OPTIONS You can use the Advanced option or tab to set advanced printing options Advanced printing selections apply to all jobs th...

Page 126: ...ore it is printed This feature is available only when Document Encryption is set to Manually Encrypt Documents in the printer properties of the printer For details refer to Setting Encryption Defaults...

Page 127: ...send to the printer E En nc cr ry yp pt t A Allll D Do oc cu um me en nt ts s This option encrypts all documents that you send to the printer M Ma an nu ua alllly y E En nc cr ry yp pt t D Do oc cu u...

Page 128: ...iio on ns s tab 2 For Paper click the arrow then select O Ot th he er r S Siiz ze e A Ad dv va an nc ce ed d P Pa ap pe er r S Siiz ze e O Ou ut tp pu ut t P Pa ap pe er r S Siiz ze e N Ne ew w 3 In t...

Page 129: ...tray settings for Fully Adjustable or Dedicated mode refer to Configuring Paper Tray Settings 1 Open the paper tray then load the custom size paper 2 Close the tray 3 At the control panel to define th...

Page 130: ...e er rt tiie es s 4 On the Printing Options tab from the Paper list select O Ot th he er r S Siiz ze e 5 To select a custom paper size select F Fiit t t to o N Ne ew w P Pa ap pe er r S Siiz ze e then...

Page 131: ...B W Wa ar rn niin ng g To avoid loss of data or printer malfunction do not touch the flash drive or the printer in the area shown while actively printing reading or writing from the memory device Not...

Page 132: ...he Passcode Required screen enter the passcode then touch O OK K 6 To print another saved job touch the current job name then touch R Re em mo ov ve e Touch A Ad dd d D Do oc cu um me en nt t touch S...

Page 133: ...ve e J Jo ob b f fo or r R Re ep pr riin nt t saves a print job in a folder on the print server for future printing You can specify a job name and folder D De ella ay y P Pr riin nt t prints a job at...

Page 134: ...134 Xerox VersaLink B620 Printer User Guide Printing...

Page 135: ...ersaLink B620 Printer User Guide 135 Paper and Media This chapter contains Paper and Media Overview 136 Supported Paper 137 Configuring Paper Tray Settings 143 Loading Paper 145 Printing on Special Pa...

Page 136: ...tom tray in the stack The High Capacity Tray can be configured as dedicated or adjustable paper tray It can hold A4 210 x 297 mm 8 3 x 11 7 in Letter 216 x 279 mm 8 5 x 11 in 8 5 x 13 in 216 x 330 mm...

Page 137: ...the maximum fill line in the tray Adjust the paper guides to fit the paper size Fan paper before loading it in the paper tray If excessive jams occur use paper or other approved media from a new packa...

Page 138: ...alable plastic bags Store the media inside the bag until you are ready to use it Keep unused media in the bag and reseal it for protection PAPER CHARACTERISTICS The following paper characteristics aff...

Page 139: ...g in fewer paper feeding problems and better print quality Paper containing fibers such as cotton can negatively affect paper handling SUPPORTED PAPER TYPES AND WEIGHTS M ME ED DI IA A T TY YP PE E A...

Page 140: ...200 g m2 Note Do not use envelopes labels glossy and coated media for 2 sided printing Note Pre cut tabs are not supported SUPPORTED STANDARD AND CUSTOM PAPER SIZES M ME ED DI IA A S SI IZ ZE E A AN...

Page 141: ...A A5 5 2 21 10 0 x x 1 14 48 8 m mm m 8 3 x 5 8 in S St ta at te em me en nt t 5 5 5 5 x x 8 8 5 5 iin n 140 x 216 mm B B5 5 1 17 76 6 x x 2 25 50 0 m mm m 6 9 x 9 8 in J JI IS S B B5 5 1 18 82 2 x x...

Page 142: ...4 5 x 6 4 in D DL L E En nv ve ello op pe e 1 11 10 0 x x 2 22 20 0 m mm m 4 3 x 8 6 in E En nv ve ello op pe e 6 6 x x 9 9 iin n 152 x 228 mm M Mo on na ar rc ch h E En nv ve ello op pe e 3 3 9 9 x x...

Page 143: ...f the specified time the prompt closes which confirms the paper that is loaded While the prompt appears on the control panel touch screen you can confirm any change to the paper type color and size A...

Page 144: ...select a new paper type touch T Ty yp pe e To select a new paper color touch C Co ollo or r 4 To confirm the settings touch C Co on nf fiir rm m To set the paper size type or color when a tray is set...

Page 145: ...the tray A warning message appears on the control panel when the wrong media is loaded in the tray or when the paper guides are set incorrectly Note Only the system administrator can change the media...

Page 146: ...s W Wa ar rn niin ng g To avoid jams and misfeeds do not remove paper from its packaging until you are ready to use it 5 Load the paper in the tray For short edge feed insert letterhead and pre printe...

Page 147: ...e type and color If letterhead paper is loaded in the printer for type select L Le et tt te er rh he ea ad d If pre printed paper is loaded in the printer for type select P Pr re e p pr riin nt te ed...

Page 148: ...ferent measurement units I In nc ch he es s This option sets the paper size preference to inches and displays Imperial sizes first M Me et tr riic c This option sets the paper size preference to milli...

Page 149: ...riety of media types The tray is intended primarily for small quantity jobs that use special media The Bypass Tray is located above Tray 1 To load paper in the Bypass Tray 1 Open the Bypass Tray If th...

Page 150: ...on a level surface The procedure separates any sheets that are stuck together and reduces the possibility of paper jams W Wa ar rn niin ng g To avoid jams and misfeeds do not remove paper from its pa...

Page 151: ...ntation for A5 148 x 210 mm 5 8 x 8 3 in paper W Wa ar rn niin ng g Do not load paper above the maximum fill line Overfilling can cause paper jams b For hole punched paper load the paper short edge fe...

Page 152: ...warning message when the paper in the tray is in short supply or when the tray is empty If your printer has a 2100 sheet High Capacity Feeder it can be configured as dedicated or adjustable paper tra...

Page 153: ...The procedure separates any sheets of paper that are stuck together and reduces the possibility of paper jams Note To avoid paper jams and misfeeds do not remove paper from the packaging until necess...

Page 154: ...ll line Overfilling can cause paper jams 6 Slide the tray back into the printer Note Press down the paper stack while pushing the tray back into the printer 7 At the control panel select the correct s...

Page 155: ...brand Maintain constant temperatures and relative humidity Store unused envelopes in their packaging to avoid excess moisture and dryness which can affect print quality and cause wrinkling Excessive m...

Page 156: ...er that is a different size or type 3 To move out the length or width paper guides pinch the guide locks then slide out the length or width paper guides 4 To avoid jams flatten the envelopes 156 Xerox...

Page 157: ...paper size type and color Ensure that the paper type is set to Envelope Note To change the paper settings when the tray is set to Dedicated mode refer to Configuring Dedicated Paper Trays 9 To confirm...

Page 158: ...on a long edge load envelopes with the flaps face down and closed Keep the flaps toward the left Note An envelope such as 6 x 9 in 152 x 228 mm with the flap on the short edge insert the envelope with...

Page 159: ...Return any unused sheets of labels to the original packaging and reseal it Do not store labels in extremely dry or humid conditions or extremely hot or cold conditions Storing them in extreme conditio...

Page 160: ...the size of labels you are loading 3 Remove any paper that is a different size or type 4 To move out the length or width paper guide release the guide lock then slide out the length or width paper gu...

Page 161: ...r guides to fit the labels For short edge feed insert labels face down with the bottom edge toward the front of the tray W Wa ar rn niin ng g Do not load paper above the maximum fill line Overfilling...

Page 162: ...lide the tray back into the printer 7 At the control panel select the correct paper size type and color Ensure that the paper type is set to Labels Note To change the paper settings when the tray is s...

Page 163: ...Xerox VersaLink B620 Printer User Guide 163 Maintenance This chapter contains General Precautions 164 Cleaning the Printer 165 Supplies 166 Managing the Printer 181 Moving the Printer 182...

Page 164: ...ocedure that is not described in the documentation supplied with your printer W Wa ar rn niin ng g When cleaning your printer do not use organic or strong chemical solvents or aerosol cleaners Do not...

Page 165: ...the P Po ow we er r W Wa ak ke e button then touch S Slle ee ep p 2 To remove fingerprints and smudges clean the touch screen and control panel with a soft lint free cloth 3 To return the printer to...

Page 166: ...toner designed and manufactured under strict quality controls by Xerox for specific use with this printer ROUTINE MAINTENANCE ITEMS Routine maintenance items are printer parts that have a limited lif...

Page 167: ...upply item touch the item required 4 To return to the Supplies screen touch X X 5 To view more details touch O Ot th he er r S Su up pp plliie es s Scroll through the list then select an option 6 To r...

Page 168: ...ctions To replace a toner cartridge W Wa ar rn niin ng g Do not perform this procedure when the printer is copying or printing 1 Open the front door A of the printer 2 Firmly grip the cartridge handle...

Page 169: ...ging Unit When it is time to replace the imaging unit the printer displays a message appears on the control panel W Wa ar rn niin ng g Do not perform this procedure when the printer is copying or prin...

Page 170: ...1 Open the front door A of the printer 2 Remove the toner cartridge from the printer 3 Remove the used imaging unit from the printer 170 Xerox VersaLink B620 Printer User Guide Maintenance...

Page 171: ...direct light for more than 10 minutes Extended exposure to light may cause print quality problems W Wa ar rn niin ng g Do not touch the shiny photoconductor drum under the imaging unit Doing so may af...

Page 172: ...TRAY FEED ROLLER ASSEMBLY Replacing the Tray 1 Feed Roller To replace the feed roller in the standard paper trays 1 Power off the printer then unplug the power cord from the electrical outlet 2 Remov...

Page 173: ...rinter C Ca au ut tiio on n To avoid the risk of fire or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily a...

Page 174: ...lease the feed roller rotate the left end of the feed roller clockwise as shown then remove it from the bypass tray 4 Unpack and insert the new feed roller in the bypass tray 174 Xerox VersaLink B620...

Page 175: ...to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible Separator Pad R Re ep plla ac ciin ng g t th he e S Se ep pa ar ra at to or r P Pa ad d...

Page 176: ...a Release the separator pad b Tilt it right and take out the separator pad from the tray 3 Unpack and insert the new separator pad 176 Xerox VersaLink B620 Printer User Guide Maintenance...

Page 177: ...the transfer roller needs to be replaced a message appears on the control panel W Wa ar rn niin ng g Do not perform this procedure when the printer is copying or printing To replace the transfer roll...

Page 178: ...m the printer 4 Remove the used transfer roller C Ca au ut tiio on n The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface of the printer to cool d...

Page 179: ...ler Refer to the installation instructions in the Transfer Roller Maintenance Kit 6 Insert the imaging unit straight into the printer 7 Insert the toner cartridge back into the printer Xerox VersaLink...

Page 180: ...ch D Do on ne e For details refer to the System Administrator Guide at www xerox com office VLB620docs 3 Touch D De ev viic ce e T To oo olls s D De ev viic ce e S Se et tt tiin ng gs s S Su up pp pll...

Page 181: ...your printer 1 At the printer control panel press the H Ho om me e button 2 Touch D De ev viic ce e B Biilllliin ng g U Us sa ag ge e 3 To view more details touch U Us sa ag ge e C Co ou un nt te er r...

Page 182: ...r cord from the back of the printer To avoid spilling toner keep the printer level Note When moving the printer over a long distance remove the toner cartridges to prevent toner from spilling Package...

Page 183: ...Xerox VersaLink B620 Printer User Guide 183 Troubleshooting This chapter contains General Troubleshooting 184 Paper Jams 192 Print Problems 204 Getting Help 213...

Page 184: ...Re es st ta ar rt t A message appears on the control panel that warns you that the printer is restarting b If the printer does not restart after several minutes power off the main power switch To res...

Page 185: ...error persists contact your Xerox representative The printer is connected to an uninterruptible power supply UPS extension cord or power strip Only use an extension cord designed to handle the electri...

Page 186: ...you send a print job check the connection between the printer and the computer There is a wireless or network connectivity issue To test the printer print an Information Page such as the Basic Config...

Page 187: ...and then spooling them to the printer Spooling can slow print speeds To test the speed of the printer print multiple copies of an information page such as a demo page If the page prints at the rated...

Page 188: ...e e Note The P Pr riin nt t O On n A Allt te er rn na at te e P Pa ap pe er r option is enabled using the Embedded Web Server For details about the Print On Alternate Paper option refer to the System...

Page 189: ...blle ed d EMPTY OR PARTIALLY PRINTED DOCUMENT P PR RO OB BA AB BL LE E C CA AU US SE ES S S SO OL LU UT TI IO ON NS S Packaging materials are not removed from the toner cartridge 1 Ensure to remove t...

Page 190: ...r riin nt t DATE AND TIME ARE INCORRECT P PR RO OB BA AB BL LE E C CA AU US SE ES S S SO OL LU UT TI IO ON NS S The Date and Time Setup is set to Manual NTP Disabled To change the Date and Time to Aut...

Page 191: ...gth for the Wireless Network Adapter For details refer to the System Administrator Guide at www xerox com office VLB620docs If the wireless signal strength is low do the following Place the wireless r...

Page 192: ...illustration shows where paper jams can occur along the paper path 1 Door C Back Door 2 Standard 550 sheet Paper Trays 1 4 3 Bypass Tray 4 Door A Front Door 5 Center Output Tray MINIMIZING PAPER JAMS...

Page 193: ...ecially for inkjet printers Highly glossy or coated paper when they are not supported Paper that is folded wrinkled or excessively curled Loading more than one type size or weight of paper in a tray a...

Page 194: ...the direction it was feeding and take care not to leave any remnants of paper in the device After the paper tray jam has been cleared the device continues printing the job from where the job stopped...

Page 195: ...re ed d P Pa ap pe er r P Po olliic ciie es s in Embedded Web Server For details refer to the System Administrator Guide at www xerox com office VLB620docs 7 To return to the Home screen press the H H...

Page 196: ...r type touch T Ty yp pe e To select a new paper color touch C Co ollo or r 6 To confirm the settings touch C Co on nf fiir rm m Clearing Jams at Door A To clear paper jams from inside the printer fron...

Page 197: ...print quality problems W Wa ar rn niin ng g Do not touch the shiny photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs 4 Pull out Tray 1 then remove the jam...

Page 198: ...printer 7 Insert the toner cartridge back into the printer 8 Close Door A Clearing Jams at Door C To clear the paper jams from inside the printer rear door Door C do the following 198 Xerox VersaLink...

Page 199: ...sk of injury from a hot component allow the surface of the printer to cool down before touching 2 Remove the jammed paper that is present above the fuser assembly 3 Remove the jammed paper that is pre...

Page 200: ...from the Door C cover 5 Close Door C Clearing Jams at the Output Tray At the Output Tray remove the jammed paper Note Ensure that all paper fragments are removed 200 Xerox VersaLink B620 Printer User...

Page 201: ...E C CA AU US SE ES S S SO OL LU UT TI IO ON NS S The paper is not correctly positioned in the tray Remove the misfed paper and reposition it properly in the tray Adjust the paper guides in the tray to...

Page 202: ...the self seal or non adhesive flap on a short edge load envelopes with the flaps face down and closed Insert the envelopes with the flaps toward the feed direction For the custom size envelopes when t...

Page 203: ...tails see Supported Paper Paper type is set incorrectly in the print driver Ensure that the paper type is set correctly in the driver and that the paper is loaded in the correct tray For details see S...

Page 204: ...t quality problems use the information in this section to troubleshoot the problem For more information go to www xerox com office VLB620support W Wa ar rn niin ng g The Xerox Warranty or Service Agre...

Page 205: ...than one type size or weight of paper in the tray at a time Store your paper and other media properly for optimum print quality For details refer to Paper Storage Guidelines Solving Print Quality Prob...

Page 206: ...y For details see Printing the Troubleshooting Print Quality Pages If the pages printed properly the printer is working properly and the print quality problem is an application print driver or print s...

Page 207: ...problem persists for online support information go to www xerox com office VLB620support Troubleshooting Print Quality Problems in the Printer If you have print quality problems when printing a Graph...

Page 208: ...ting For details refer to the System Administrator Guide at www xerox com office VLB620docs Toner smears or the print rubs off The output has stains on the back side Change the paper type settings in...

Page 209: ...he correct size type and weight If not change the paper settings Ensure that the humidity in the room is within specifications For details refer to Relative Humidity Choose a different paper type at t...

Page 210: ...sts contact your Xerox representative The output print is wrinkled or stained Verify that the paper is the correct size type and weight for the printer and that the paper is loaded properly If not cha...

Page 211: ...the control panel press the H Ho om me e button then touch D De ev viic ce e I In nf fo or rm ma at tiio on n P Pa ag ge es s T Tr ro ou ub blle es sh ho oo ot tiin ng g P Pr riin nt t Q Qu ua alliit...

Page 212: ...aused by using unsupported paper or specialty media For more information contact your local Xerox representative S SY YM MP PT TO OM MS S S SO OL LU UT TI IO ON NS S Toner Darkness Control Perform the...

Page 213: ...details touch a fault or alert 6 To exit the Notifications screen touch X X 7 To return to the Home screen press the H Ho om me e button VIEWING THE ERROR HISTORY ON THE CONTROL PANEL When errors occu...

Page 214: ...office VLB620docs THE EMBEDDED WEB SERVER The Embedded Web Server is the administration and configuration software that is installed in the printer It allows System Administrators to modify network a...

Page 215: ...rovides a list of common print quality problems and tips to help solve them Supplies Usage Page The Supplies Usage Page provides coverage information and part numbers for reordering supplies Graphics...

Page 216: ...meet your individual needs www xerox com office businessresourcecenter Local sales and Technical Customer Support www xerox com office worldcontacts Printer registration www xerox com register Xerox...

Page 217: ...appendix contains Printer Configurations and Options 218 Physical Specifications 220 Clearance Requirements 225 Environmental Specifications 230 Electrical Specifications 231 Performance Specificatio...

Page 218: ...Ethernet 10 100 1000Base TX High Speed USB 2 0 direct print Adobe PostScript and PCL fonts and support Xerox Global Print Driver and Xerox Pull Print Driver support Automated supplies replenishment a...

Page 219: ...the Card Reader into the USB port of the Wireless Network Adapter Use the rear USB port for the Card Reader For more information refer to the installation instructions provided with the Wireless Netw...

Page 220: ...Physical Specifications BASE CONFIGURATION Width 42 8 cm 16 8 in Depth 51 cm 20 1 in Height 44 5 cm 17 5 in Weight 25 4 kg 56 lb 220 Xerox VersaLink B620 Printer User Guide Specifications...

Page 221: ...Y MODULES AND CASTER BASE Width 42 8 cm 16 8 in Depth 69 3 cm 27 3 in Height 90 1 cm 35 4 in Weight 51 9 kg 114 4 lb Note Caster Base is optional for Standard 550 sheet Tray configuration Xerox VersaL...

Page 222: ...DER AND CASTER BASE Width 42 8 cm 16 8 in Depth 69 3 cm 27 3 in Height 92 1 cm 36 3 in Weight 51 kg 112 4 lb Note Caster Base is required for High Capacity Feeder Tray configurations 222 Xerox VersaLi...

Page 223: ...APACITY FEEDER WITH CASTER BASE Width 42 8 cm 16 8 in Depth 69 3 cm 27 3 in Height 114 1 cm 44 9 in Weight 69 6 kg 153 4 lb Note Caster Base is required for High Capacity Feeder Tray configurations Xe...

Page 224: ...RAYS AND PRINTER STAND Width 46 3 cm 18 2 in Depth 71 4 cm 28 1 in Height 110 5 cm 43 3 in Weight 58 8 kg 129 6 lb Note The weight of the printer stand is 14 8 kg 32 7 lb 224 Xerox VersaLink B620 Prin...

Page 225: ...ON Installation Space Width 58 0 cm 22 8 in Depth 106 8 cm 42 1 in Height 52 1 cm 20 5 in Clearance Front 40 6 cm 16 0 in Rear 15 2 cm 6 0 in Left 7 6 cm 3 0 in Right 7 6 cm 3 0 in Xerox VersaLink B62...

Page 226: ...e Width 58 0 cm 22 8 in Depth 106 8 cm 42 1 in Height 90 1 cm 35 4 in Clearance Front 40 6 cm 16 0 in Rear 15 2 cm 6 0 in Left 7 6 cm 3 0 in Right 7 6 cm 3 0 in Note Caster Base is optional for Standa...

Page 227: ...58 0 cm 22 8 in Depth 106 8 cm 42 1 in Height 92 1 cm 36 3 in Clearance Front 40 6 cm 16 0 in Rear 15 2 cm 6 0 in Left 7 6 cm 3 0 in Right 7 6 cm 3 0 in Note Caster Base is required for High Capacity...

Page 228: ...n Space Width 58 0 cm 22 8 in Depth 106 8 cm 42 1 in Height 114 1 cm 44 9 in Clearance Front 40 6 cm 16 0 in Rear 15 2 cm 6 0 in Left 7 6 cm 3 0 in Right 7 6 cm 3 0 in Note Caster Base is required for...

Page 229: ...STAND Installation Space Width 86 4 cm 34 0 in Depth 113 8 cm 44 8 in Height 125 7 cm 49 4 in Clearance Front 40 6 cm 16 0 in Rear 15 2 cm 6 0 in Left 7 6 cm 3 0 in Right 7 6 cm 3 0 in Xerox VersaLin...

Page 230: ...EMPERATURE Operating 10 32 C 50 90 F RELATIVE HUMIDITY Operating 15 80 non condensing ELEVATION For optimum performance use the printer at elevations below 2896 m 9500 ft 230 Xerox VersaLink B620 Prin...

Page 231: ...G GE E F FR RE EQ QU UE EN NC CY Y C CU UR RR RE EN NT T R RE EQ QU UI IR RE ED D 65 prints per minute 100 110 VAC 10 50 Hz 3 Hz 60 Hz 3 Hz 11 0 A 115 127 VAC 10 50 Hz 3 Hz 60 Hz 3 Hz 9 8 A 220 240 VA...

Page 232: ...ad the paper long edge feed Paper size Letter 8 5 x 11 in and A4 210 x 297 mm sizes share the faster print speeds Paper weight Lightweight prints faster than heavier paper such as Cardstock and Labels...

Page 233: ...t and supplies contact United States and Canada only 1 800 ASK XEROX 1 800 275 9376 Web address Environmental Health Sustainability Xerox Email request world wide EHS Europe xerox com For product safe...

Page 234: ...234 Xerox VersaLink B620 Printer User Guide Specifications...

Page 235: ...Xerox VersaLink B620 Printer User Guide 235 Regulatory Information This appendix contains Basic Regulations 236 Safety Certification 243 Material Safety Data Sheets 244...

Page 236: ...ance with FCC regulations shielded cables must be used with this equipment Operation with non approved equipment or unshielded cables is likely to result in interference to radio and TV reception W Wa...

Page 237: ...N sans fil de 2 4 GHz et 5 GHz conforme aux exigences sp cifi es dans la r glementation Industrie du Canada RSS 210 This device complies with Industry Canada s licence exempt RSSs Operation is subject...

Page 238: ...or for the environment W Wa ar rn niin ng g Changes or modifications to this equipment not specifically approved by the Xerox Corporation may void the user s authority to operate this equipment Extern...

Page 239: ...are registered United States trademarks The ENERGY STAR Imaging Equipment Program is a team effort between United States European Union Japanese governments and the office equipment industry to promo...

Page 240: ...er Settings This device is ENERGY STAR qualified under the ENERGY STAR Program Requirements for Imaging Equipment The transition time from Ready mode to Sleep mode can be set from 0 60 or 0 120 minute...

Page 241: ...erman Institute for Quality Assurance and Labeling has awarded the following configuration of this device the Blue Angel Environmental Label Network printer with automatic 2 sided printing and USB or...

Page 242: ...INE ROHS COMPLIANCE 3 2008 1057 The equipment complies with requirements of the Technical Regulation approved by the Resolution of Cabinet of Ministry of Ukraine as of December 3 2008 in terms of rest...

Page 243: ...y Certification This device is compliant with IEC and EN product safety standards certified by a National Regulatory Test Laboratory NRTL Xerox VersaLink B620 Printer User Guide 243 Regulatory Informa...

Page 244: ...ng your printer go to Web address Xerox Safety Documents and Compliance Information United States and Canada only 1 800 ASK XEROX 1 800 275 9376 Other markets send an email request to EHS Europe xerox...

Page 245: ...Xerox VersaLink B620 Printer User Guide 245 Recycling and Disposal This appendix contains All Countries 246 North America 247 European Union 248 Other Countries 249...

Page 246: ...applicable at the time that the product was placed on the market For recycling and disposal information contact your local authorities Perchlorate Material This product may contain one or more Perchlo...

Page 247: ...tative 1 800 ASK XEROX to determine if this Xerox product is part of the program For more information about Xerox environmental programs visit www xerox com environment For recycling and disposal info...

Page 248: ...sale where you purchased the items In some member states when you purchase new equipment your local retailer may be required to take back your old equipment free of charge For more information contac...

Page 249: ...Other Countries Please contact your local waste management authority to request disposal guidance Xerox VersaLink B620 Printer User Guide 249 Recycling and Disposal...

Page 250: ...250 Xerox VersaLink B620 Printer User Guide Recycling and Disposal...

Page 251: ...Xerox VersaLink B620 Printer User Guide 251 Apps Features This appendix contains Apps Features 252...

Page 252: ...a ag ge e S Sc ca alle e P Plla ac ce em me en nt t A Au ut to o setting to adjust the image on the page automatically F Fiit t t to o P Pa ag ge e C Ce en nt te er r S Sm ma ar rt t R Ro ot ta at te...

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