Xerox VersaLink B620, User Manual

Page: 188 / 254

D O C U M E N T FA I L S TO P R I N T
PPRRO OB BA AB BLLEE C CA AU USSEESS SSO OLLU UTTIIO ON NSS
Selected tray has wrong paper size loaded, or paper
type or color is not available. To view the Job Status for a failed print on the touch
screen:
1 At the printer control panel, press the H Hoom mee
button.
2 Touch JJoobbss.
3 From the jobs list, touch the held job name. The
resources required for the job appear on the control
panel.
4 Do one of the following:
• To print the job, replenish the resources
required. The job resumes automatically when
the required resources are available. If the job
does not print automatically, touch RReessuum
mee.
• To choose an alternative paper source to enable
the job to print, touch the name of held job,
then touch PPrriinntt O
Onn A Alltteerrnnaattee PPaappeerr. Select a
paper tray, then touch O OKK.
• To delete the print job, touch D Deelleettee. At the
prompt, touch D Deelleettee.
Note: The PPrriinntt O Onn A Alltteerrnnaattee PPaappeerr
option is enabled using the Embedded
Web Server. For details about the Print On
Alternate Paper option, refer to the
System
Administrator Guide at www.xerox.com/
office/VLB620docs .
5 To return to the Home screen, press the H Hoom mee
button.
Incorrect network settings. To reset network settings, contact your system
administrator or refer to the
System Administrator
Guide at www.xerox.com/office/VLB620docs .
The way the printer was installed on the network could
be an issue.
• Ensure that the printer is connected to the network.
• Determine if a print spooler or a computer sharing
the printer is buffering all print jobs and then
spooling them to the printer. Spooling can slow
print speeds.
• To test the printer, print an information page, such
as the Basic Configuration Report. If the page
prints, there could be a network or printer
installation issue. For help, contact your system
administrator.
Application and print driver have conflicting tray
selections. For details, see Document Prints from Wrong Tray .
188
Xerox
®
VersaLink
®
B620 Printer User Guide
Troubleshooting