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Xerox VersaLink B405DN, User Manual

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Troubleshooting

182

Xerox

®

VersaLink

®

B405 Multifunction Printer

User Guide

General Troubleshooting

This section includes:

•

Printer Does Not Power On ......................................................................................................................................... 182

•

Printer Resets or Powers Off Frequently ................................................................................................................ 183

•

Printer Does Not Print ................................................................................................................................................... 183

•

Printing Takes Too Long .............................................................................................................................................. 184

•

Document Prints From Wrong Tray ........................................................................................................................ 185

•

Automatic 2-Sided Printing Problems .................................................................................................................... 185

•

Printer is Making Unusual Noises ............................................................................................................................. 185

•

Paper Tray Will Not Close ........................................................................................................................................... 185

•

Condensation has Formed Inside the Printer ...................................................................................................... 186

This section contains procedures to help you locate and resolve problems. Resolve some problems by

simply restarting the printer.

Printer Does Not Power On

Probable Causes

Solutions

The power switch is not turned on.

At the printer control panel, press the

Power/Wake

button. For

details, refer to

Powering On and Off the Printer

on page 28.

The power cord is not plugged into the outlet

correctly.

Power off the printer, and plug the power cord securely into the

outlet.

The printer requires a full reset.

Power off the printer, then unplug the power cord and wait 30

seconds. Plug the power cord into the outlet securely, then press

the

Power/Wake

button.

Something is wrong with the outlet

connected to the printer.

•

Plug another electrical appliance into the outlet and check if

it operates properly.

•

Try a different outlet.

The printer is connected to an outlet with a

voltage or frequency that does not match the

printer specifications.

Use a power source with the specifications listed in the

Electrical

Specifications

on page 222.

CAUTION:

Plug the three-wire cord with grounding prong directly into a grounded AC outlet.

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Summary of Contents for VersaLink B405DN

Page 1: ...Xerox VersaLink B405 Multifunction Printer User Guide...

Page 2: ...e trademarks of Apple Inc registered in the U S and other countries AirPrint and the AirPrint Logo are trademarks of Apple Inc Google Cloud Print web printing service Gmail webmail service and Android...

Page 3: ...ct Information 20 2 Getting Started 21 Parts of the Printer 22 Front View 22 Duplex Automatic Document Feeder 23 Control Panel 24 Internal Parts 26 Rear View 27 Power Options 28 Powering On the Printe...

Page 4: ...ustomizing App Default Settings 58 4 Xerox Apps 59 Xerox App Gallery 60 Xerox Apps Gallery Overview 60 Creating a Xerox App Gallery Account 60 Logging in to your Xerox App Gallery Account 61 Installin...

Page 5: ...rinting From a USB Flash Drive 111 5 Printing 113 Printing Overview 114 Selecting Printing Options 115 Print Driver Help 115 Windows Printing Options 116 Macintosh Printing Options 118 UNIX and Linux...

Page 6: ...rinting 143 Supported Custom Paper Sizes 144 Cardstock 144 Loading Paper 145 Changing Paper Settings 145 Loading Paper in Trays 1 4 145 Loading Paper in the Bypass Tray 148 Loading Small Paper Sizes i...

Page 7: ...has Formed Inside the Printer 186 Paper Jams 187 Locating Paper Jams 187 Minimizing Paper Jams 188 Clearing Paper Jams 190 Troubleshooting Paper Jams 201 Print Quality Problems 204 Controlling Print Q...

Page 8: ...8 Configuration with Three Optional 550 Sheet Feeders 219 Total Space Requirements 219 Clearance Requirements 220 Clearance Requirements with Three Optional 550 Sheet Feeders 220 Environmental Specifi...

Page 9: ...26 Certifications in Europe 226 European Union Lot 4 Imaging Equipment Agreement Environmental Information 227 Germany 229 Turkey RoHS Regulation 230 Eurasian Economic Community Certification 230 Regu...

Page 10: ...ca 238 Safety Certification 239 Material Safety Data Sheets 240 C Recycling and Disposal 241 All Countries 242 North America 243 European Union 244 Domestic Household Environment 244 Professional Busi...

Page 11: ...tional Safety 15 Maintenance Safety 17 Printer Symbols 18 Environmental Health and Safety Contact Information 20 Your printer and the recommended supplies have been designed and tested to meet strict...

Page 12: ...o meet strict safety requirements These include safety agency evaluation and certification and compliance with electromagnetic regulations and established environmental standards The safety and enviro...

Page 13: ...rming these installations Disconnect the power cord when removing covers and guards for installing optional equipment Except for user installable options there are no parts that you can maintain or se...

Page 14: ...eview the electrical specification of the printer with an electrician if necessary Do not place the printer in an area where people can step on the power cord Do not place objects on the power cord If...

Page 15: ...ces in the fuser area are hot Always use caution when removing paper jams from this area and avoid touching any metallic surfaces Ozone Release This printer produces ozone during normal operation The...

Page 16: ...in accordance with the instructions given on the package or container Keep all consumables away from the reach of children Never throw toner toner cartridges drum cartridges or waste cartridges into a...

Page 17: ...burn any consumables or routine maintenance items For information on Xerox supplies recycling programs go to www xerox com gwa WARNING Do not use aerosol cleaners Aerosol cleaners can be explosive or...

Page 18: ...personal injury Warning Moving parts To avoid personal injury use caution Caution Indicates a mandatory action to take in order to avoid damage to the property Caution To avoid damage to the property...

Page 19: ...eased curled or wrinkled paper Do not use inkjet paper Do not use transparencies or overhead projector sheets Do not reload paper previously printed on or used Do not copy money revenue stamps or post...

Page 20: ...th and Safety in relation to this Xerox product and supplies contact the following customer help lines United States and Canada 1 800 ASK XEROX 1 800 275 9376 Europe 44 1707 353 434 For product safety...

Page 21: ...uide This chapter includes Parts of the Printer 22 Power Options 28 Accessing the Printer 30 Introduction to Apps 31 Information Pages 32 Configuration Report 33 The Embedded Web Server 34 Installatio...

Page 22: ...Duplex Automatic Document Feeder 23 Control Panel 24 Internal Parts 26 Rear View 26 Front View 7 8 10 9 3 4 5 6 1 2 1 Tray 1 2 Bypass Tray 3 Front Door 4 USB Memory Port 5 Control Panel 6 Card Reader...

Page 23: ...the top of the document enters the feeder first Place only loose sheets of undamaged paper in the duplex automatic document feeder Adjust the paper guides so that they fit against the original docume...

Page 24: ...and warnings Provides the Power Wake button used for powering on or off the printer This button also supports the power saver modes and blinks to indicate the power status of the printer Item Name Des...

Page 25: ...ber to indicate printer status Blue Blinks blue once to acknowledge a successful Authentication request Blinks blue once slowly for a copy or print job initiated at the control panel Blinks blue twice...

Page 26: ...26 Xerox VersaLink B405 Multifunction Printer User Guide Internal Parts 1 Output Tray Paper Stop 2 Front Door 3 Drum Cartridge 4 Toner Cartridge 5 Duplex Automatic Document Feeder 6 Document Cover 7...

Page 27: ...Guide Rear View 1 Phone Line Connector Fax Line Connector 2 Ethernet Port 3 Wireless Network Adapter Port Cover 4 USB Port 5 Foreign Device Interface Connector 6 Back Cover 7 Duplex Unit 8 Transfer R...

Page 28: ...the Printer or Exiting Low Power or Sleep Mode To power on the printer or to exit Low Power mode or Sleep mode press the Power Wake button Notes The Power Wake button is the only power button on the...

Page 29: ...tart To place the printer in Sleep Mode touch Sleep In Sleep Mode the touch screen goes dark and the Power Wake button flashes To power off the printer touch Power Off If the printer does not respond...

Page 30: ...ication If authentication is set to access printer features you log in with your user credentials Logging In at the Control Panel 1 At the printer control panel press the Home button 2 Touch Log In 3...

Page 31: ...ady installed on the device and that appear on the Home screen There are also Apps that are installed as standard but are hidden when your device is used for the first time When you log in the apps th...

Page 32: ...for reordering supplies PostScript Font List The PostScript Font List provides a printout of all PostScript fonts that are available on the printer PCL Font List The PCL Font List provides a printout...

Page 33: ...provides product information including installed options network settings port setup tray information and more Printing the Configuration Report 1 At the printer control panel press the Home button 2...

Page 34: ...ter you need the IP address of your printer You also need the IP address to access the settings of your printer through the Embedded Web Server You can view the IP address of your printer on the contr...

Page 35: ...y faster than a USB connection and it provides access to the Embedded Web Server For more information refer to the System Administrator Guide at www xerox com office VLB405docs Selecting a Location fo...

Page 36: ...ly USB If you connect the printer to one computer and do not have a network use a USB connection A USB connection offers fast data speeds but typically not as fast as a network connection Note To acce...

Page 37: ...witch or router with one cable then connect the printer to the switch or router with the second cable Connect to any port on the switch or router except the uplink port 3 Attach the power cord then pl...

Page 38: ...off the printer 1 2 2 To remove the Wireless Network Adapter Port Cover press the latch to the left then pull the cover away from the printer 3 Remove the packaging from the Wireless Network Adapter 4...

Page 39: ...ed and as directed in the Wireless Network Adapter removal instructions For details refer to Removing the Wireless Network Adapter 5 Power on the printer 6 Configure the Wi Fi Settings For details abo...

Page 40: ...de cover loosen the bolt on the back of the printer that secures the cover Slide the cover toward the back then out and away from the printer 3 Reach into the printer and pull the release lever Grasp...

Page 41: ...adapter pulls out easily Pulling on a secured adapter can damage it 4 To reinstall the Wireless Network Adapter Port Cover insert the tab into the small slot Gently press the port cover against the ba...

Page 42: ...the printer from attempting to connect to the previous network reset the wireless settings For more information refer to the System Administrator Guide at www xerox com office VLB405docs Connecting t...

Page 43: ...an IP address for the Ethernet network connection The installation wizard starts automatically the first time the printer is started The installation wizard prompts the System Administrator to configu...

Page 44: ...ing the IP Address of Your Printer on page 34 2 In the Embedded Web Server click Home Connectivity Note If this feature does not appear log in as a system administrator 3 For Mobile Printing click Air...

Page 45: ...nable Google Cloud Print click the Enable toggle button 5 Click OK 6 Restart the printer then wait two minutes for the printer to connect 7 Refresh your Web browser then for Mobile Printing click Goog...

Page 46: ...tware verify that the printer is plugged in turned on connected correctly and has a valid IP address The IP address usually appears in the upper right corner of the control panel If you cannot find th...

Page 47: ...ddress of the printer refer to Finding the IP Address of Your Printer on page 34 7 Click Next 8 If desired you can name your printer by typing a name in the Queue Name field 9 If installing a print dr...

Page 48: ...nter was not detected verify that the printer is on and that the Ethernet or USB cable is connected properly 11 To accept the print queue message click OK 12 Select or clear the Set Printer as Default...

Page 49: ...vers for Macintosh 1 Insert the Software and Documentation disc into your computer 2 Double click the disc icon on your desktop to view the dmg file for your printer 3 Open the Scan Installer dmg file...

Page 50: ...rm Adding a LAN Fax Printer for Macintosh After installing the LAN fax driver on a Macintosh computer use Bonjour to set up your printer You can also add the printer using the IP Address of the printe...

Page 51: ...and use To install a WSD printer using the Add Device Wizard 1 At your computer click Start then select Devices and Printers 2 To launch the Add Device Wizard click Add a Device 3 In the list of avai...

Page 52: ...nd print driver downloads www xerox com office VLB405support Information Pages Print from the control panel For details refer to Information Pages on page 32 Order supplies for your printer www xerox...

Page 53: ...405 Multifunction Printer 53 User Guide This chapter includes Customize and Personalize Overview 54 Customizing or Personalizing the Home Screen 55 Customizing or Personalizing the Apps 56 3 Customize...

Page 54: ...ault settings to meet the needs of your workgroup You can save job settings for repeated use Customization enables users to work more productively When individual user accounts are configured on the d...

Page 55: ...Touch the App that you want to appear on the control panel c Touch Done 4 To hide an installed App a For the desired App touch X b Touch Done 5 Verify that only the desired Apps are displayed on the H...

Page 56: ...with a line across To show a feature for the required feature touch the Eye icon To signify a feature is visible the Eye icon appears with no line across 6 To reorder the menu features touch and drag...

Page 57: ...the keypad 7 Touch Next 8 Select an icon that best suits the preset that you are creating 9 Touch Done Note The preset is stored within the Preset feature Deleting a Saved Preset To delete a saved pre...

Page 58: ...uide Customizing App Default Settings To customize the App default settings 1 At the control panel press the Home button 2 Touch the App required 3 Configure the required default settings 4 Touch Save...

Page 59: ...pps that are installed as standard but are hidden when your device is used for the first time For details about Customizing the Home screen and the Apps features refer to Customize and Personalize on...

Page 60: ...the wired network connection Note If your device is hosted by a local server inside a firewall and a proxy is enabled set a proxy exception at the device For further information and instructions on us...

Page 61: ...Review and accept the Terms of Use To continue creating an account click the Agree button 10 Enter the information required into the appropriate fields User ID Password Confirm Password First and Last...

Page 62: ...icense Agreement screen appears Note If the App was installed previously and a new version is available the button is laeled as Update 7 Touch Agree The installation process begins If the App does not...

Page 63: ...s about configuring all of the Device settings refer to the System Administrator Guide at www xerox com office VLB405docs Device Options The following Device options are available Option Description L...

Page 64: ...Use this option to access and print the Support Pages to assist with troubleshooting errors Resets Use the Resets option to reset device settings and font forms and macros to the factory default sett...

Page 65: ...erver When printer supplies near their replacement time warning alerts appear on the control panel You can customize the alerts that appear on the control panel and configure email alert notifications...

Page 66: ...Touch Device Billing Usage 3 To view more details touch Usage Counters then select an option Impression Counters This option provides the number of impressions made by the printer The number of impre...

Page 67: ...ompt touch Reset 4 When the process is complete the printer restarts automatically Remote Services You can use the Remote Services option in the Embedded Web Server to send error and usage information...

Page 68: ...he address book has reached its capacity Before you can use this feature the System Administrator must enable users to view and manage the Device Address Book Editing the Address Book You can create a...

Page 69: ...er control panel press the Home button 2 Touch Address Book 3 From the Address Book touch a contact name then touch Edit 4 To change contact information touch the information that you want to update e...

Page 70: ...the First Name Last Name or Company field then enter the details 5 Enter the contact details To add an email address to the contact click the Email Plus icon then enter an email address To add a fax n...

Page 71: ...Address Book 3 Within the address book select a group 4 To add group members a For Members click the plus icon b In the Add Members window click the check box for each desired member c To save the ch...

Page 72: ...name touch the Star icon b To remove the contact from the Favorite list for a selected feature for the selected feature touch the Star icon c To save changes touch OK 6 To return to the Home screen pr...

Page 73: ...tails refer to Managing Jobs using the Embedded Web Server on page 79 A print job can be held by the printer when it is unable to complete a print job For example it needs attention paper or supplies...

Page 74: ...me screen press the Home button Notes The system administrator can restrict users from deleting jobs If a system administrator has restricted job deletion you can view the jobs but not delete them Onl...

Page 75: ...ication the title of the button can vary For Macintosh in the Print window click Preview then select Xerox Features 3 For Job Type select Saved Job 4 Type a job name or select a name from the list the...

Page 76: ...then select Xerox Features 3 For Job Type select Secure Print 4 Type the passcode confirm the passcode then click OK 5 Select any other required printing options For Windows click OK then click Print...

Page 77: ...our software application access the print settings For most software applications click File Print or for Windows press CTRL P 2 Select your printer then click Printer Properties Depending on your app...

Page 78: ...oftware application access the print settings For most software applications press CTRL P for Windows or CMD P for Macintosh 2 Select your printer then open the print driver For Windows click Printer...

Page 79: ...rver 1 At your computer open a Web browser In the address field type the IP address of the printer then press Enter or Return 2 In the Embedded Web Server click Jobs 3 Click the job name 4 Do one of t...

Page 80: ...counting has been enabled on your device enter your login details to access Copy features You can adjust various settings for individual Copy jobs and save settings as Presets for future jobs The list...

Page 81: ...duplex automatic document feeder Remove any staples or paper clips from the pages Insert the original documents face up in the automatic document feeder with the top of the page entering the feeder fi...

Page 82: ...the job and return to the Copy app touch Done To scan another page load a new original document on the document glass then touch Add Page To delete the scan and return to the Copy app touch Cancel the...

Page 83: ...f the paper To change the page layout 1 At the printer control panel press the Home button 2 Touch Copy 3 Touch Page Layout 4 Select the required number of pages per side 5 To change the Original Orie...

Page 84: ...the following options Off This option is the default setting Both Pages This option scans both pages of an open book onto two sheets of paper Left Right Page Only This option scans the left or right p...

Page 85: ...ge Shift accordingly Touch the appropriate fields To adjust the image shift move the slider Independent Sides This option allows you to position the images on Side 1 and Side 2 independently of each o...

Page 86: ...ght paper The printer selects the special paper from a different tray The cover can be blank or printed Note This function is available on printers with an optional Productivity Kit installed only To...

Page 87: ...you to set the Edge Erase on Side 1 and Side 2 independently of each other Touch the appropriate field To adjust the Edge Erase move the slider 5 To specify the orientation of the original document t...

Page 88: ...2 Touch Copy 3 Touch Annotations 4 To insert page numbers a Select the required page location then touch Page Number b Enter the starting page number c To adjust which pages contain the selected anno...

Page 89: ...x then select the required entry Touch OK Note To create a prefix touch the edit icon for Not in Use Enter the required text then touch OK c Touch Starting Number Enter the required starting number th...

Page 90: ...more information about adding and customizing Apps refer to Customize and Personalize on page 53 For information about all the App features and available settings refer to Apps Features on page 247 C...

Page 91: ...be hidden from view when the App is installed To view all available features and to find out more about customizing the Email App refer to Customize and Personalize on page 53 For information about a...

Page 92: ...ettings as needed To save the scanned document with a specific file name touch the attachment file name enter a new name using the touch screen keypad then touch Enter To save the scanned document wit...

Page 93: ...ingle computer so you select a destination for the scanned image at the printer The printer supports the following scanning functions Scan original documents to an email address Scan original document...

Page 94: ...ormat then select the required format Note To make scanned documents searchable your system administrator can enable the Searchable feature 7 Adjust scanning options as needed 8 To change the subject...

Page 95: ...ures as needed 9 To begin the scan press Scan The printer scans your images to the folder that you specified 10 If you are scanning from the document glass when prompted to finish touch Done or to sca...

Page 96: ...ument as a specific file format touch the attachment file format then select the desired format 9 Adjust scanning options as needed 10 To begin the scan press Scan If you are scanning from the documen...

Page 97: ...Page Note If you are scanning a document from the automatic document feeder a prompt does not appear 7 To return to the Home screen press the Home button Scanning to a Shared Folder on a Network Compu...

Page 98: ...s Book Entry from the Embedded Web Server 1 At your computer open a Web browser In the address field type the IP address of the printer then press Enter or Return Note If you do not know the IP addres...

Page 99: ...ntacts list select the shared folder 6 To save the scanned document as a specific file name touch the attachment file name enter a new name using the touch screen keypad then touch Enter 7 To save the...

Page 100: ...other scan driver settings as needed 6 To begin the scan click Scan The printer scans the document and places the image in your application Scanning from Windows Control Panel 1 Load the original doc...

Page 101: ...DSL are not supported Before you use the fax configure the Fax Settings to ensure they are compatible with your local connection and regulations The Fax Settings include optional features you can use...

Page 102: ...emove any staples or paper clips from the pages Insert the original documents face up in the automatic document feeder with the top of the page entering the feeder first Adjust the paper guides so tha...

Page 103: ...the job and return to the Fax app touch Done To scan another page load a new original document on the document glass then touch Add Page To delete the scan and return to the Fax app touch Cancel then...

Page 104: ...panel press the Home button 2 Touch Fax 3 To add a recipient fax number use the touch screen keypad or to add a contact from the Address Book touch the Address Book icon 4 Load original documents into...

Page 105: ...If no predefined comments have been added the list is unavailable To populate the list with predefined comments refer to Adding Predefined Comments on page 105 6 Touch OK Adding Predefined Comments To...

Page 106: ...he default file format is pdf 9 To save the settings touch OK 10 For the new settings to take effect press the Home button then at the prompt touch Restart Now Printing a Secure Fax When the Fax Secur...

Page 107: ...the document glass then touch Add Page To delete the scan and return to the Fax app touch Cancel then touch Delete Note If you are scanning a document from the automatic document feeder a prompt does...

Page 108: ...r dialog box click Printer Properties 3 On the Printing Options tab from the Job Type list select Fax 4 In the Fax window click the Recipients tab 5 To add recipients manually a Click the Add Recipien...

Page 109: ...the required printer 3 To access the fax driver settings click Preview select Xerox Features then from Job Type list select Fax 4 To add a recipient in the Fax window click the Recipients tab then cl...

Page 110: ...ready file select the Print to File option when you print your documents from programs such as Microsoft Word Many advanced publishing programs can provide additional methods to create print ready fi...

Page 111: ...folder that you specified 10 If you are scanning from the document glass when prompted to finish touch Done or to scan another page touch Add Page Note If you are scanning a document from the automati...

Page 112: ...sh drive that is already inserted in the printer 1 If the USB Flash drive is already in the USB memory port press the Home button 2 Touch USB 3 Touch Print from USB Note If this feature does not appea...

Page 113: ...B405 Multifunction Printer 113 User Guide This chapter includes Printing Overview 114 Selecting Printing Options 115 Printing From a USB Flash Drive 123 Printing Features 124 Using Custom Paper Sizes...

Page 114: ...2 Load paper in the appropriate tray On the printer control panel specify the size color and type 3 Access the print settings in your software application For most software applications press CTRL P f...

Page 115: ...rint quality Printing options that are set from Printing Preferences become the default setting Printing options that are set from within the software application are temporary The application and the...

Page 116: ...tings specified in the Printing Preferences window You can specify your most common printing options and save them so that you do not have to change them every time you print For example if you want t...

Page 117: ...ht click the icon for your printer then select Printer properties 3 In the printer Properties dialog box click the Advanced tab 4 On the Advanced tab click Printing Defaults 5 Make your selections on...

Page 118: ...ptions so that you can apply them to future print jobs To save a set of printing options 1 With the document open in your application click File Print 2 Select your printer from the Printers list 3 Se...

Page 119: ...er model click Drivers Downloads 4 From the Operating System menu select your operating system 5 To identify the print driver for your printer model review the list of available print drivers Note For...

Page 120: ...Manager do one of the following tasks For UNIX log in as root From a terminal window type xosdprtmgr then press Enter or Return For Linux type sudo xeroxprtmgr then press Enter or Return Printing wit...

Page 121: ...you are unsure of the location of the folder use the Find command to locate the PPD files 3 Follow the instructions that are included with the PPD Adding the Printer 1 Verify that the CUPS daemon is r...

Page 122: ...ions 5 Tap Print Printing from a Mopria Enabled Mobile Device Mopria is a software feature that enables users to print from mobile devices without requiring a print driver You can use Mopria to print...

Page 123: ...4 Touch OK 5 Confirm that the required files are listed To select more files touch Add Document then touch OK To remove a file name from the list touch the file name then touch Remove 6 Select the pa...

Page 124: ...a list of active and completed print jobs From the control panel Jobs menu you can view lists of active jobs secure jobs or completed jobs You can pause delete print or view job progress or job detail...

Page 125: ...administrator has restricted job deletion you can view the jobs but not delete them Only the user that sent the job or the system administrator can delete a Secure Print job Printing Special Job Type...

Page 126: ...printer then open the print driver For Windows click Printer Properties Depending on your application the title of the button varies For Macintosh in the Print window click Preview then select Xerox F...

Page 127: ...e title of the button varies 3 For Job Type select Personal Print 4 Select any other required printing options then click OK 5 To send the job to the printer click Print To release a Personal Print jo...

Page 128: ...release a Sample Set 1 At the printer control panel press the Home button 2 To view available jobs touch Jobs 3 Touch the Sample Set job Note The Sample Set file description shows the job as Held for...

Page 129: ...by the amount entered in the percentage box below the preview image Printing on Both Sides of the Paper Printing a 2 Sided Document If your printer supports Automatic 2 Sided Printing the options are...

Page 130: ...ting Options for Windows on page 116 Printing Mirror Images If the PostScript driver is installed you can print pages as a mirror image Images mirror left to right when printed Printing Multiple Pages...

Page 131: ...e to adjust the variation between light and dark areas of the print job Image Shift Image Shift allows you to modify the location of the image on the page You can shift the printed image along the X a...

Page 132: ...irst or last page of a document You can select paper sources for the cover pages that are different from the source used for the body of a document For example you can use your company letterhead for...

Page 133: ...ltiple exceptions For example your print job contains 30 pages You want five pages to print on only one side of a special paper and the remainder of the pages printed 2 sided on regular paper You can...

Page 134: ...scaling option that specifies the size of the picture in relation to the original image Use the arrows to scale the image in increments of 1 To define the angle of the image on the page specify the po...

Page 135: ...g options are available Portrait Orients the paper so that the text and images print across the short dimension of the paper Landscape Orients the paper so that the text and images print across the lo...

Page 136: ...creen with the name of the job and the name of the printer where it was printed Note This feature is only available on a Windows computer printing to a network printer To select job completion notific...

Page 137: ...In the application click File Print then select your printer 3 In the Print dialog box click Printer Properties 4 On the Printing Options tab from the Paper list select the required custom paper size...

Page 138: ...d save custom sizes for Macintosh 1 In the application click File Print 2 Click Paper Size then select Manage Custom Sizes 3 To add a new size in the Manage Paper Sizes window click the plus sign 4 Do...

Page 139: ...Xerox VersaLink B405 Multifunction Printer 139 User Guide This chapter includes Supported Paper 140 Loading Paper 145 Printing on Special Paper 155 6 Paper and Media...

Page 140: ...ous paper and other media types To ensure the best print quality and to avoid jams follow the guidelines in this section For best results use Xerox paper and media recommended for your printer Orderin...

Page 141: ...tive for details Paper Storage Guidelines Storing your paper and other media properly contributes to optimum print quality Store paper in dark cool relatively dry locations Most paper is susceptible t...

Page 142: ...10 in Statement 140 x 216 mm 5 5 x 8 5 in Tray 1 Bypass Tray A6 105 x 148 mm 4 1 x 5 8 in Postcard 101 6 x 152 4 mm 4 x 6 in 127 x 178 mm 5 x 7 in Bypass Tray C5 envelope 162 x 229 mm 6 4 x 9 in C6 e...

Page 143: ...m 5 8 x 8 3 in 215 x 315 mm 8 5 x 12 4 in Legal 216 x 356 mm 8 5 x 14 in Letter 216 x 279 mm 8 5 x 11 in Folio 216 x 330 mm 8 5 x 13 in Executive 184 x 267 mm 7 25 x 10 5 in 203 x 254 mm 8 x 10 in Sta...

Page 144: ...215 9 mm 3 8 5 in Length 127 0 355 6 mm 5 14 in 2 Sided Printing Width 139 7 215 9 mm 5 5 8 5 in Length 210 355 6 mm 8 3 14 in Cardstock You can print Cardstock and Lightweight Cardstock up to 220 g m...

Page 145: ...olor when you load paper into the tray Dedicated If you select this paper setting you cannot change the paper size type and color when you load paper into the tray Bypass When paper is present in this...

Page 146: ...ck and forth and fan them then align the edges of the stack on a level surface This procedure separates any sheets that are stuck together and reduces the possibility of jams 4 Load paper into the tra...

Page 147: ...otes If the tray does not go all the way in ensure that the paper lift at the back of the tray is locked down To avoid paper jams do not remove the paper cover while printing is in progress If the tra...

Page 148: ...r type touch the current paper type then select a paper type To select a paper color touch the current paper color then select a paper color e To save the settings touch OK f To return to the Home scr...

Page 149: ...ether and reduces the possibility of jams Note To avoid jams and misfeeds do not remove paper from its packaging until you are ready to use it 5 Load the paper in the tray Load hole punched paper with...

Page 150: ...the bypass tray icon To select a paper or envelope size touch the current size setting then select a size To select a paper type touch the current paper type then select a paper type To select a pape...

Page 151: ...ght out of the printer 3 If the bypass tray is loaded with paper already remove any paper that is a different size or type Raise the paper stop 4 Flex the sheets back and forth and fan them then align...

Page 152: ...emove paper from its packaging until you are ready to use it 5 Load the paper in the tray Note Do not load paper above the maximum fill line Overfilling the tray can cause the printer to jam 6 Adjust...

Page 153: ...or then select a paper color d To save the settings touch OK 9 To return to the Home screen press the Home button Configuring Trays 1 4 for the Paper Length You can adjust the lengths of trays 1 4 to...

Page 154: ...of the tray then pull the ends outward until they latch To protect the paper when the tray is extended place the paper cover over the extended section of the paper tray Note If the tray is extended f...

Page 155: ...sps Print quality depends on the quality and construction of the envelopes If you do not get the desired results try another envelope brand Maintain constant temperatures and relative humidity Store u...

Page 156: ...rinter User Guide Loading Envelopes in the Bypass Tray 1 Open the bypass tray 2 Move the width guides to the edges of the tray Note If you do not load envelopes immediately after you remove them from...

Page 157: ...e up flaps down with the short edge going into the printer Note When you load Monarch or DL envelopes remove the Bypass Tray For details refer to Loading Small Paper Sizes in the Bypass Tray on page 1...

Page 158: ...rees 4 If the control panel prompts you verify the size type and color on the screen If you are not prompted change the paper settings a At the printer control panel press the Home button b Touch Devi...

Page 159: ...tches are not set to the correct position for Envelope printing image quality issues and poor fusing can occur To adjust the Fuser to enable printing on Envelopes 1 On the back of the printer lift the...

Page 160: ...tion Printer User Guide 4 Lower the green levers to their original position 5 Close the rear door 6 Print your document 7 When printing completes to print all other paper types repeat these steps to r...

Page 161: ...ts of labels to the original packaging and reseal it Do not store labels in extremely dry or humid conditions or extremely hot or cold conditions Storing them in extreme conditions can cause print qua...

Page 162: ...he paper length and width guides as shown 3 Load labels into the tray with the label side face up Note Do not load paper above the maximum fill line Overfilling the tray can cause paper jams 4 Adjust...

Page 163: ...the printer control panel press the Home button b Touch Device Paper Trays c In the Paper Trays menu touch the desired tray d To configure the printer to prompt you to set the paper type and size whe...

Page 164: ...prompts you verify the size type and color on the screen If you are not prompted change the paper settings a At the printer control panel press the Home button b Touch Device Paper Trays c In the Pape...

Page 165: ...ltifunction Printer 165 User Guide This chapter includes General Precautions 166 Cleaning the Printer 167 Adjustments and Maintenance Procedures 170 Supplies 173 Managing the Printer 178 Moving the Pr...

Page 166: ...f pressurized spray cleaners increases the risk of fire and explosion WARNING Do not remove the covers or guards that are fastened with screws You cannot maintain or service any parts that are behind...

Page 167: ...panel and other parts with a damp soft cloth After cleaning wipe with a dry soft cloth For stubborn stains apply a small amount of mild detergent to the cloth and gently wipe the stain off Cleaning t...

Page 168: ...Open the document cover 4 Wipe the surfaces of the document glass until they are clean and dry Note For best results use Xerox Glass Cleaner to remove marks and streaks 5 Wipe the white underside of...

Page 169: ...iorate print quality Clean the printer interior whenever you replace a drum cartridge After clearing paper jams or replacing a toner cartridge inspect inside the printer before closing the printer cov...

Page 170: ...installed paper tray Verifying Paper Registration 1 At the printer control panel press the Home button 2 Log in as administrator For details refer to For details refer to the System Administrator Guid...

Page 171: ...tance of the printed image from the top bottom left and right edges 11 If the image is centered no adjustment is required If not centered adjust the paper registration For details refer to Performing...

Page 172: ...r Minus For reference position the chart so that Side 1 or Side 2 dots are at the bottom of the page For Lead Registration a positive value shifts the image down the page For Side Registration a posit...

Page 173: ...e inaccurate To ensure print quality the toner cartridge has been designed to cease functioning at a predetermined point CAUTION Use of toner other than genuine Xerox Toner can affect print quality an...

Page 174: ...the status and percentage of life remaining for your printer supplies at the control panel or from the Embedded Web Server When printer supplies near their replacement time warning alerts appear on th...

Page 175: ...sable an alert touch the toggle button 6 To exit the menu touch OK 7 To return to the Device screen touch the back arrow To check the supplies status and set up alerts using the Embedded Web Server re...

Page 176: ...lume of toner contact your local Xerox representative Never throw a toner cartridge into an open flame Remaining toner in the cartridge can catch fire and cause burn injuries or an explosion WARNING D...

Page 177: ...eplaced Note Each toner cartridge includes installation instructions Printer Status Message Cause and Solution Reorder Toner The toner cartridge is low Order a new toner cartridge Out of Toner The ton...

Page 178: ...emote Services to send billing meter readings to Xerox automatically so that you do not have to collect the readings manually Refer to the System Administrator Guide for further information To view th...

Page 179: ...install them before you move the printer If the optional 550 Sheet Feeders are not fixed to the printer securely they can fall to the ground and cause injury Follow these instructions when moving the...

Page 180: ...When moving the printer over a long distance remove the drum cartridge and toner cartridge to prevent toner from spilling CAUTION Failure to repackage the printer properly for shipment can result in...

Page 181: ...k B405 Multifunction Printer 181 User Guide This chapter includes General Troubleshooting 182 Paper Jams 187 Print Quality Problems 204 Copy and Scan Problems 210 Fax Problems 211 Getting Help 213 8 T...

Page 182: ...ol panel press the Power Wake button For details refer to Powering On and Off the Printer on page 28 The power cord is not plugged into the outlet correctly Power off the printer and plug the power co...

Page 183: ...Off timer setting or disable the Auto Power Off feature For details refer to the System Administrator Guide at www xerox com office VLB405docs Printer Does Not Print Probable Causes Solutions The prin...

Page 184: ...t again e If the TCP IP address is unchanged or begins with 169 contact your network administrator There is a wireless network setup or connectivity issue Verify that the Wireless Network Adapter is i...

Page 185: ...page 143 Your printer model is not configured with automatic 2 sided printing Ensure that your printer supports automatic 2 sided printing For details refer to Printer Configurations and Options on p...

Page 186: ...oom Condensation can form in a printer after it has been sitting in a cold room that is heated quickly Probable Causes Solutions The printer has been sitting in a cold room Allow the printer to operat...

Page 187: ...beled area on or near the heat roller in the fuser You can get burned If a sheet of paper is wrapped around the heat roller do not try to remove it immediately Power off the printer immediately and wa...

Page 188: ...Minimizing Paper Jams The printer is designed to function with minimal paper jams using Xeroxsupported paper Other paper types can cause jams If supported paper is jamming frequently in one area clean...

Page 189: ...r inserting the paper A guide that is not properly adjusted can cause poor print quality misfeeds skewed prints and printer damage After loading the tray at the control panel select the correct paper...

Page 190: ...ams from the Tray 1 Area 194 Clearing Paper Jams from Tray 2 3 and 4 Areas 196 Clearing Paper Jams from the Fuser Area 198 Clearing Document Feeder Jams To resolve the error that appears on the contro...

Page 191: ...Do not load original documents above the MAX fill line Adjust the paper guides so that they fit against the paper Use supported paper only For details refer to Duplex Automatic Document Feeder Guidel...

Page 192: ...k B405 Multifunction Printer User Guide 2 Grasp both sides of the Bypass Tray then pull it straight out of the printer 3 Pull out Tray 1 until it stops 4 To remove the tray lift the front of it slight...

Page 193: ...trudes when it is inserted into the printer 7 Insert the Bypass Tray completely into the printer 8 When paper trays are set to Fully Adjustable you are prompted to verify or change the paper settings...

Page 194: ...ing Paper Jams from the Tray 1 Area To resolve the error that appears on the control panel clear all paper from the paper path 1 Remove any paper from the Bypass Tray 2 Grasp both sides of the Bypass...

Page 195: ...inter 195 User Guide 4 To remove the tray lift the front of it slightly then pull it out of the printer 5 Remove any crumpled paper from the tray and any remaining paper jammed in the printer 6 Insert...

Page 196: ...Adjustable you are prompted to verify or change the paper settings To confirm the same paper size type or color touch OK To select a new paper size type or color touch the current setting then select...

Page 197: ...ove the tray lift the front of it slightly then pull it out of the printer 3 Remove any crumpled paper from the tray and any remaining paper jammed at the front of the printer 4 At the back of the pri...

Page 198: ...t to Fully Adjustable you are prompted to verify or change the paper settings To confirm the same paper size type or color touch OK To select a new paper size type or color touch the current setting s...

Page 199: ...ifunction Printer 199 User Guide 2 If paper is jammed in the Fuser raise both green levers to open the Fuser 3 To open the paper guide raise the green handle 4 Remove any jammed paper from the Fuser a...

Page 200: ...roubleshooting 200 Xerox VersaLink B405 Multifunction Printer User Guide 6 Lower the green levers to their original position 7 Remove any jammed paper from the back of the printer 8 Close the rear doo...

Page 201: ...e edges of the paper are not even Remove the paper align the edges and then reload it The paper is moist from humidity Remove the paper from the tray and replace it with new dry paper Too much static...

Page 202: ...Supported Paper on page 140 The feed rollers are dirty With a clean lint free cloth moistened with water wipe the feed rollers until they are clean For details refer to Cleaning the Printer on page 16...

Page 203: ...is open Note Check for and remove torn pieces of paper in the paper path Jams During Automatic 2 Sided Printing Probable Causes Solutions Using paper of the wrong size thickness or type Use paper of t...

Page 204: ...onsistent print quality the toner cartridges and imaging units for many models of equipment are designed to cease functioning at a predetermined point Controlling Print Quality Various factors can aff...

Page 205: ...the print driver Store your paper and other media properly for optimum print quality For details refer to Paper Storage Guidelines on page 141 Solving Print Quality Problems When the print quality is...

Page 206: ...side Change the Paper Type settings in the print driver For example change Plain to Lightweight Cardstock In the print driver Printing Options tab select Paper then change the Other Type setting Verif...

Page 207: ...el in the application and in the print driver Replace the paper Ghosting appears in the printed output Verify that the paper is the correct size type and weight If not change the paper settings Change...

Page 208: ...ulty If not take the following actions Ensure that envelopes are loaded properly in the bypass tray For details see Loading Envelopes in the Bypass Tray on page 156 Follow the guidelines for printing...

Page 209: ...es Repeating Defects 2 To determine the cause measure the distance between the print defects 28 mm 1 1 in Drum Cartridge 53 mm 2 1 in Drum Cartridge 94 mm 3 7 in Drum Cartridge 49 mm 1 9 in Transfer R...

Page 210: ...ris creating lines or streaks Clean all glass surfaces with a lint free cloth Spots present in copies taken from the document glass There is debris on the document glass When scanning the debris creat...

Page 211: ...ment correctly The document glass is dirty Clean the document glass The text in the document is too light Adjust the resolution There is a problem with the telephone connection Verify that the telepho...

Page 212: ...ses available memory The received fax size is reduced The paper supply in the printer does not match the document size sent Confirm the original size of the documents Documents could be reduced based...

Page 213: ...ntrol panel at a time Viewing Current Errors on the Control Panel When an error condition occurs a message appears on the control panel to inform you of the problem Error messages warn you about print...

Page 214: ...pages and more For details refer to Information Pages on page 32 More Information You can obtain more information about your printer from these sources Resource Location Installation Guide Packaged wi...

Page 215: ...ction Printer 215 User Guide This appendix includes Printer Configurations and Options 216 Physical Specifications 218 Environmental Specifications 221 Electrical Specifications 222 Performance Specif...

Page 216: ...i Paper Capacity Bypass Tray Tray 1 Optional 550 Sheet Feeder up to 3x Output Tray 150 sheets 550 sheets 550 sheets 1x 1100 2x 1650 3x 250 sheets Maximum Print Size Legal 216 x 356 mm 8 5 x 14 in 2 Si...

Page 217: ...inch LCD touch screen with home and power wake buttons Connectivity 2 x USB 2 0 Type A USB 3 0 Type B Ethernet 10BASE T 100BASE TX 1000BASE T Wireless network connectivity with an IEEE802 11 n g b com...

Page 218: ...pecifications Weights and Dimensions Standard Configuration Configuration with Three Optional 550 Sheet Feeders Width 495 mm 19 5 in 495 mm 19 5 in Depth 495 mm 19 5 in 495 mm 19 5 in Height 551 mm 21...

Page 219: ...uide Configuration with Three Optional 550 Sheet Feeders Total Space Requirements Standard Configuration Configuration with Three Optional 550 Sheet Feeders Width 995 mm 39 2 in 995 mm 39 2 in Depth 1...

Page 220: ...Specifications 220 Xerox VersaLink B405 Multifunction Printer User Guide Clearance Requirements Clearance Requirements with Three Optional 550 Sheet Feeders...

Page 221: ...ature Range 15 28 C 59 82 F Relative Humidity Operating Humidity Range 10 85 Optimal Humidity Range 20 70 relative humidity at 28 C 82 F Note Under extreme environmental conditions such as 10 C and 85...

Page 222: ...ments for Imaging Equipment The ENERGY STAR and ENERGY STAR mark are registered United States trademarks The ENERGY STAR Imaging Equipment Program is a team effort between United States European Union...

Page 223: ...shes it as a device that satisfies Blue Angel criteria for environmental acceptability in terms of device design manufacture and operation For more information go to www blauer engel de Recycling Supp...

Page 224: ...eed Print speeds for continuous printing are up to 47 ppm Several factors affect print speed Print mode The fastest print mode is Standard Paper size Letter 8 5 x 11 in prints slightly faster than A4...

Page 225: ...nk B405 Multifunction Printer 225 User Guide This appendix includes Basic Regulations 226 Copy Regulations 232 Fax Regulations 235 Safety Certification 239 Material Safety Data Sheets 240 B Regulatory...

Page 226: ...terference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measur...

Page 227: ...nce of in scope products and supports the EU action plan on energy efficiency In scope products are Household and Office equipment that meet the following criteria Standard monochrome format products...

Page 228: ...able you to reduce your electricity usage Power Saver modes are enabled on your device to reduce energy consumption After the last print the device transitions to Ready mode In this mode the device ca...

Page 229: ...irements for reduced environmental impact As part of achieving certification Xerox Corporation has proven this product meets the Environmental Choice criteria for energy efficiency Certified copier pr...

Page 230: ...he Eurasian Economic Community members anticipate sharing a common regulatory scheme and common EurAsEC certification mark the EAC Mark Regulatory Information for 2 4 GHz and 5 GHz Wireless Network Ad...

Page 231: ...one produced is dependent on copy volume Ozone is heavier than air and is not produced in amounts large enough to harm anyone Install the printer in a well ventilated room For more information in the...

Page 232: ...as FHA and so on Bonds United States Savings Bonds may be photographed only for publicity purposes in connection with the campaign for the sale of such bonds Internal Revenue Stamps If it is necessary...

Page 233: ...ry personnel or by members of the various Federal Departments such as FBI Treasure and so on unless photograph is ordered by the head of such department or bureau Reproducing the following is also pro...

Page 234: ...purports to be a certified copy thereof Copyrighted material or trademarks of any manner or kind without the consent of the copyright or trademark owner This list is provided for your convenience and...

Page 235: ...to the Telephone Company A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the...

Page 236: ...e User Guide If the equipment is causing harm to the telephone network the Telephone Company may request you to disconnect the equipment until the problem is resolved Only a Xerox Service Representati...

Page 237: ...tional public switched telephone networks and compatible PBX devices of the following countries Pan European Analog PSTN and Compatible PBX Certifications Austria Greece Netherlands Belgium Hungary No...

Page 238: ...ected to the same line as other equipment may give rise to bell tinkle or noise and cause a false answer condition If you encounter such problems do not contact the Telecom Faults Service 6 DTMF tones...

Page 239: ...ed by the following Agencies using the following safety standards Agency Standard Underwriters Laboratories Inc US Canada UL 60950 1 2nd Edition 2014 10 14 CAN CSA C22 2 No 60950 1 07 2nd Edition 2014...

Page 240: ...ser Guide Material Safety Data Sheets For Material Safety Data information regarding your printer go to North America www xerox com msds European Union www xerox com environment_europe For the Custome...

Page 241: ...Xerox VersaLink B405 Multifunction Printer 241 User Guide This appendix includes All Countries 242 North America 243 European Union 244 Other Countries 246 C Recycling and Disposal...

Page 242: ...egulated due to environmental considerations The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market For recycling...

Page 243: ...quipment take back and reuse recycle program Contact your Xerox representative 1 800 ASK XEROX to determine if this Xerox product is part of the program For more information about Xerox environmental...

Page 244: ...electrical and electronic equipment to designated collection facilities free of charge Please contact your local disposal authority for information In some member states when you purchase new equipme...

Page 245: ...ndling For more information about collection and recycling of old products and batteries please contact your local municipality your waste disposal service or the point of sale where you purchased the...

Page 246: ...Recycling and Disposal 246 Xerox VersaLink B405 Multifunction Printer User Guide Other Countries Please contact your local waste management authority to request disposal guidance...

Page 247: ...the device to scan one or both sides of an original document For Copy jobs you can specify 1 Sided or 2 Sided output Paper Supply Use Paper Supply to specify the size type and color of the paper requ...

Page 248: ...information to determine if images require rotation to produce the required output Image Shift Image Shift allows you to modify the location of the image on the page You can shift the printed image a...

Page 249: ...s are reordered so that they are in numerical order when folded Note This function is available on printers with an optional Productivity Kit installed only Page Layout You can print the selected numb...

Page 250: ...ail address rather than to the device Note The system administrator can preset this option Message Use Message to enter information to accompany the email File Format Use the File Format option to spe...

Page 251: ...number of the sender and the date and time of the transmission is included on all faxes Delay Send You can set a time in the future for the printer to send your fax job You can delay the send of your...

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