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Use the following procedure to find the serial number on the machine.
1. Open the left front door (print engine left side).
2. Locate the machine serial number frame on the lower left side.
3. Close the left front door (print engine left side).
Calling for service
1. Record any displayed fault codes.
2. Record the machine serial number by selecting System > Machine Details . (If the
serial number is not displayed, open the right/left front doors on the print engine left
side. The serial number is on a white label on the machine’s frame.
3. If output quality is a problem, take a sample as a reference to assist you in describing
the problem over the telephone when answering the questions from the customer
support operator about the defects.
4. If possible, use a phone near the machine when calling for assistance. Follow the
instructions provided by the operator.
5. For system support, user help, and service support, call the appropriate number. For
the specific number in your area, go to www.xerox.com and select the Support link.
Related Topics:
Locating the machine serial number
Xerox
®
Color 800/1000 Press
10-2
User Guide
Problem solving
Summary of Contents for Stacker 1000
Page 1: ...Xerox Color 800 1000 Press User Guide Version 3 0 March 2012...
Page 12: ...Xerox Color 800 1000 Press x User Guide Table of Contents...
Page 26: ...Xerox Color 800 1000 Press 1 14 User Guide Product overview...
Page 48: ...Xerox Color 800 1000 Press 6 10 User Guide Paper information...
Page 60: ...Xerox Color 800 1000 Press 7 12 User Guide Manage Stock Library...
Page 76: ...Xerox Color 800 1000 Press 8 16 User Guide Advanced Stock Setup...
Page 102: ...Xerox Color 800 1000 Press 9 26 User Guide Maintenance...
Page 158: ...Xerox Color 800 1000 Press 12 2 User Guide Offset Catch Tray OCT...
Page 178: ...Xerox Color 800 1000 Press 13 20 User Guide Oversized High Capacity Feeder OHCF...
Page 188: ...Xerox Color 800 1000 Press 14 10 User Guide Interface Module...
Page 204: ...Xerox Color 800 1000 Press 15 16 User Guide High Capacity Stacker HCS...
Page 388: ...Xerox Color 800 1000 Press 19 46 User Guide Standard Finisher Plus...
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