Xerox Stacker 1000 User Manual Download Page 103

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Problem solving

Locating the machine serial number

The machine serial number can be accessed from either the machine’s UI or by locating
it on the inside of the machine.

Summary of Contents for Stacker 1000

Page 1: ...Xerox Color 800 1000 Press User Guide Version 3 0 March 2012...

Page 2: ...ogo Acrobat the Acrobat logo Acrobat Reader Distiller Adobe PDF logo Adobe PDF JobReady Illustrator InDesign and Photoshop are registered trademarks of Adobe Systems Inc PostScript is an Adobe registe...

Page 3: ...AdvancedPunch 1 9 High Capacity Stacker HCS 1 9 Perfect Binder 1 10 Standard Finisher 1 11 Booklet Maker Finisher 1 11 SquareFold Trimmer Module 1 12 Standard Finisher Plus 1 12 Third party finishing...

Page 4: ...ansparencies 6 2 Loading pre drilled stock for 1 sided print jobs 6 3 Loading pre drilled stock for 2 sided print jobs 6 3 Skew adjustment levers 6 4 Tray Properties 6 7 Tray stock mismatch 6 8 7 Mana...

Page 5: ...2 Cleaning the paper path areas 3 and 4 9 4 Cleaning the paper path area 5 9 7 Cleaning the paper path area 6 9 10 Cleaning the paper path area 7 9 13 Replacing consumable supplies 9 17 Consumable su...

Page 6: ...fset Mode on the EX Print Server 12 1 13 Oversized High Capacity Feeder OHCF 13 1 Overview 13 1 Postcard bracket 13 1 Using the Postcard bracket 13 2 Loading media in the OHCF 13 4 Loading paper in th...

Page 7: ...gh Capacity Stacker HCS 15 1 Overview 15 1 Identifying the components 15 2 Control panel 15 3 HCS top tray 15 3 Unloading the Stacker Tray 15 4 Problem solving 15 5 General problems 15 5 Jam clearance...

Page 8: ...17 Binder manual mode with the CX Print Server 16 17 Printing binding from a single file to the CX Print Server 16 18 Printing binding from two files to the CX Print Server 16 19 Printing from the Xe...

Page 9: ...ver 1d 17 17 Paper jams at lever 1b 17 18 Paper jams at lever 3b and 3d 17 19 Paper jams at lever 3e and knob 3c 17 21 Paper jams at lever 3g and knob 3f 17 22 Paper jams at lever 4b and knob 3a 17 23...

Page 10: ...jams 18 13 Clearing E3 jams 18 15 Fault codes 18 16 Technical data 18 18 Specifications 18 18 19 Standard Finisher Plus 19 1 Overview 19 1 Finisher Module 19 2 Finisher Module main components 19 2 Fol...

Page 11: ...25 Paper jams at 2c 2e 2f and 2d 19 27 Paper jams at 2d and lever 2g 19 28 Paper jams in areas 4b and 4c 19 30 Paper jams at the finisher output area 19 31 Paper jams at finisher top tray 19 31 Paper...

Page 12: ...Xerox Color 800 1000 Press x User Guide Table of Contents...

Page 13: ...nt engine left side a Upper left door containing dry ink toner cartridges b Upper right door containing dry ink toner cartridges c Left front door d Right front door e Trays 1 and 2 additional feeding...

Page 14: ...Loading paper Submitting a print job Jam clearance Replacing a dry ink toner cartridge Replacing a dry ink toner waste bottle Logging on as Administrator User Interface The User Interface UI displays...

Page 15: ...eatures Technical Key Operator This level is reserved for users who are certified by Xerox to perform certain maintenance activities that are normally done by a customer service engineer CSE Note Refe...

Page 16: ...d the System PC in power saver mode Print Engine Only Selecting this option places only the machine in power saver mode The system exits the Power Saver mode when a job is sent to be printed or the UI...

Page 17: ...d this means that no longer is customer intervention required It also allows the customer to maintain tighter image quality control over the output of their system Note Refer to your Print Server user...

Page 18: ...pot Using the spot option within a supported application allows the user to indicate a specific area or multiple areas where a clear dry ink will be applied to the printed output This is done in order...

Page 19: ...ower switch to the OFF position to power off the machine Note Allow the machine to remain off for a minimum of 10 seconds before switching the power on again The Power on off switch is found on the Pr...

Page 20: ...eeder OHCF Interface Module Important The Interface Module is required with ALL finishing devices The Interface Module provides communication and a paper path between the print engine and any attached...

Page 21: ...with the optional Booklet Maker Finisher The GBC AdvancedPunch can be attached to a variety of optional finishing accessories Information on this accessory can be downloaded from www xerox com to dow...

Page 22: ...ocess in which the leaves pages are bound by using an adhesive and trimming off the excess edges The adhesive holds the interior sheets of the book together Front and back covers may be included if de...

Page 23: ...tional C Z Folder Related Topics Standard Booklet Maker Finisher Booklet Maker Finisher This finisher provides a wide range of finishing folding options Note The Booklet Maker Finisher is shown here w...

Page 24: ...dule and the required Booklet Maker Finisher Related Topics SquareFold Trimmer Module Standard Finisher Plus The Standard Finisher Plus serves as an interface to transfer paper between the print engin...

Page 25: ...ces are also available Always refer to the Finishing Solutions Guide and or contact the Xerox sales representataive for more information Note All third party DFA devices require BOTH the Inteface Modu...

Page 26: ...Xerox Color 800 1000 Press 1 14 User Guide Product overview...

Page 27: ...d the System Administration Guide Once the main Help window opens various help topics and information are available On the left side of the help window two tabs are available Content Select this tab t...

Page 28: ...information telephone numbers in your area It may be helpful to know your machine serial number before calling for support The machine serial number is shown on the Machine Details tab System Machine...

Page 29: ...following options Machine Details This option provides information about the installed system software any attached optional feeding finishing accessories error log details customer support telephone...

Page 30: ...ry ink toner cartridges also applies to the optional fifth dry ink toner cartridge as well Related Topics Replacing a dry ink toner cartridge Billing and Counters The meters counters vary depending on...

Page 31: ...nformation displayed on this screen may vary from market place to market place Impressions information The meter and counters display the total impression amount An impression is the image on one side...

Page 32: ...l number of large black only impressions These impressions are one side of one sheet of large media for example 11 x17 in A3 Large Impressions are any prints that are larger than 8 5 x 14 in B4 size F...

Page 33: ...ve Replaceable Unit may continue to perform as expected far beyond the average life indicator Your Service Representative uses this status indicator information each time service is performed on your...

Page 34: ...he Current Job Summary window The Summary button is selectable only when jobs are currently printing Pause Selecting the Pause button during a print job stops or pauses the printing process Once a pri...

Page 35: ...Select the desired output options such as quantity 1 or 2 sided printing 6 Select OK to close the Properties window 7 Select OK to send the job to the printer Printing from the Xerox FreeFlow Print S...

Page 36: ...uide System Administration Guide 8 Select Open 9 Select Import The job is sent to the selected queue or to the printer for immediate printing Printing from the Xerox CX Print Server Powered by Creo 1...

Page 37: ...n as possible after installing the machine in order to prevent unauthorized access to the Administrator mode 5 To exit the Administrator mode select the Logoff button System administrator options The...

Page 38: ...d if the optional finisher is attached Finishing Devices This option is available only if an optional third party Document Finishing Architecture DFA device is attached to your system This feature all...

Page 39: ...e skew adjustment levers to the desired position for your print job 8 Gently push in the tray until it comes to a stop If enabled by your System Administrator the Paper Tray Properties screen may be d...

Page 40: ...ransparencies 1 Select the appropriate paper stock for your print job 2 Pull out the tray slowly until it stops 3 Fan the transparencies to stop them from sticking together before loading into the tra...

Page 41: ...t load materials above the MAX line located on the rear Edge Guide 7 If necessary set the skew adjustment levers to the desired position for your print job 8 Gently push in the tray until it comes to...

Page 42: ...djustment levers to the desired position for your print job 9 Gently push in the tray until it comes to a stop If enabled by your System Administrator the Paper Tray Properties screen may be displayed...

Page 43: ...the Tray Properties window enter the correct paper information including size type weight and if necessary paper curl and or alignment option 5 Select OK to save the information and close the Tray Pro...

Page 44: ...atisfactory proceed to the next step 14 Pull out the tray slowly until it stops 15 Return the right side skew adjustment lever toward the rear of the paper tray this is its default position 16 Gently...

Page 45: ...y information including the paper size type weight color and orientation of the paper LEF or SEF Comment This section allows the user to enter information about the paper such as a brand name or job s...

Page 46: ...cks that are available for the machine The user can select a stock from the RML to assign temporarily to the tray Once the Tray Properties window is closed the stock appears name appears in blue itali...

Page 47: ...Size Mismatch window or 2 Change the Tray Properties to match the contents of the tray a Verify the paper size type coated uncoated and weight of the paper loaded in the tray b Enter that information...

Page 48: ...Xerox Color 800 1000 Press 6 10 User Guide Paper information...

Page 49: ...feature in System Settings while logged on in the Administrator mode If the Stock Library button is not displayed on the UI then the administrator has restricted its access to administrators only In...

Page 50: ...or specific print jobs Related Topics Stock management Recommended Media List RML Manage Stock Library window Recommended Media List RML Always refer to the Recommended Media List for paper guidelines...

Page 51: ...to the Stock Library Copy RML stocks and customize those stock properties as required Copy an existing stock in the Stock Library and customize the stock properties as required Edit change an existing...

Page 52: ...ave a new stock to the Stock Library list 4 Copy Allows the user to copy an existing stock from either the RML or the Stock Library list edit the stock properties and save it to the Stock Library as a...

Page 53: ...try Use the following procedure when adding a stock to the Stock Library from the Manage Stock Library window Note Only preexisting stocks from the RML can be added to the Stock Library 1 Select Stock...

Page 54: ...lect the desired stock from either the RML or the Stock Library list 3 Select the Copy button The Stock Properties window opens 4 Type a new stock name and modify the attributes as required 5 Select t...

Page 55: ...attributes as required 4 Select the Advanced Setup button a Select the various Advanced Stock Setup options as required b Select OK to save any selections made and close the Advanced Stock Setup windo...

Page 56: ...window for that tray opens 2 Select the Create New button The New Stock Setup window opens 3 Type a new stock name and modify the attributes as required 4 Select the Advanced Setup button a Select th...

Page 57: ...e the Tray Properties window The new stock is displayed on the UI Note Before running the job be sure to load the tray with the same stock as programmed Related Topics Tray Properties Advanced Stock S...

Page 58: ...options as required b Select OK to save any selections made and close the Advanced Stock Setup window 6 Select OK to save the changes to the stock and close the Stock Properties window 7 Select Close...

Page 59: ...the Stock Library list 3 Select the Remove button A question window opens and asks Are you sure you want to Delete this stock Select Yes to delete the stock from the Stock Library list 4 Select Close...

Page 60: ...Xerox Color 800 1000 Press 7 12 User Guide Manage Stock Library...

Page 61: ...window or the New Stock Setup window Different media including paper type weight and coating uncoating paper curl may require specific and or special handling by the machine as it is moving through t...

Page 62: ...red Note Once a custom stock is created either temporarily or permanently the machine passes this information on to your print server The print server in turn reflects this information in the print op...

Page 63: ...ecommended that you choose only one option at a time This helps you determine whether or not that option is providing the desired printed output Important It is HIGHLY recommended that you run test pr...

Page 64: ...ock entry 1 Perform one of the following a Create a new stock entry from the Manage Stock Library window or b Copy an existing stock entry either from the Manage Stock Library window or from the Tray...

Page 65: ...ion Near Empty Detection Level Tray Air Assist Enable Tray Heater Aligner Roll Pressure Second 2nd bias transfer roll Fuser Temperature Fold Adjustment Profile Selecting the 2nd Bias Transfer Roll set...

Page 66: ...90 gsm and 130 lb Cover 350 gsm The print job pulls both stocks from the same tray for the same job With Multifeed Detection selected the machine detects and avoids any possible multifeed issues This...

Page 67: ...wers automatically adjust by using system settings that are optimized for Xerox papers Multifeed Support Table Select this option when you have a multifeed condition This changes the air assist functi...

Page 68: ...tion Checking this box enables the tray heater The heater maintains the appropriate internal temperature of the paper tray Depending on the external temperature and humidity the heater sends informati...

Page 69: ...that you leave this option at its default setting until you run test prints and evaluate the output of the prints Important Changing the default setting should be considered a temporary solution becau...

Page 70: ...Side 2 for defects on the topside upper portion of the stacked sheets and check Side 1 for the downside lower portion of the stacked sheets Note The default setting for both Sides 1 and 2 is 100 It i...

Page 71: ...areas of flat color Refer to the following illustration for an example of prints with and without mottle 1 No mottle 2 Mottle If mottle exists increase one or both of the 2nd BTR values Evaluate the i...

Page 72: ...shift this is the desired output 2 Color shift this is an undesired output If color shift exists increase one or both of the 2nd BTR values Important Changing the default setting should be considered...

Page 73: ...list and then select the Copy button or c Select the desired stock from the Stock Library list and then select the Properties button Either the New Stock Setup window or the Stock Properties window o...

Page 74: ...components need to be cooled rapidly when switching from heavy weight paper to lighter weight paper The technology of this fuser and its related components provide this rapid heating and cooling there...

Page 75: ...Fold Adjustment Profile This option allows you to select a desired fold adjustment profile Note This option is available only if your machine has the optional Standard Finisher Booklet Maker Finisher...

Page 76: ...Xerox Color 800 1000 Press 8 16 User Guide Advanced Stock Setup...

Page 77: ...t of each day Remove all dust and fingerprints by wiping the screen with a clean lint free cloth Caution To avoid damage do not use any Xerox cleaner water or commercial cleaner on the screen Cleaning...

Page 78: ...determines that persistent paper contamination is due to cut papers or the use of non recommended material the customer may be liable for any extended costs that fall outside the scope of their servi...

Page 79: ...shown in the illustration a Open each area and clean the surfaces of the green handle areas b Remove any residual moisture with a dry lint free cloth 3 Return all the green levers to their original po...

Page 80: ...g the paper path areas 3 and 4 1 Open the left and right front doors print engine left side 2 Grasp handle 3 and rotate it in the direction of the arrow Xerox Color 800 1000 Press 9 4 User Guide Maint...

Page 81: ...r original positions 6 Using a lint free cloth clean the belts in Area 3 by rotating them in the direction that paper travels Continue to wipe the belts as you rotate them until all the belts are clea...

Page 82: ...s as you rotate them until all the belts are clean Note Do not rotate the belts with your bare hands as this will leave grease and dirt on them and may create paper jams Rotate the belts by using a li...

Page 83: ...Cleaning the paper path area 5 1 Open the left front door print engine right side 9 7 Xerox Color 800 1000 Press User Guide Maintenance...

Page 84: ...left side by rotating them in the direction that paper travels Continue to wipe the belts as you rotate them until all the belts are clean Note Do not rotate the belts with your bare hands as this wi...

Page 85: ...until all the belts are clean Note Do not rotate the belts with your bare hands as this will leave grease and dirt on them and may create paper jams Rotate the belts by using a lint free cloth 5 Gras...

Page 86: ...Cleaning the paper path area 6 1 Open the left and right front doors print engine right side Xerox Color 800 1000 Press 9 10 User Guide Maintenance...

Page 87: ...damp water moistened not wet lint free cloth to clean the paper path only in the green lever jam clearance areas as shown in the illustration Note Avoid touching the White Reference Roll when cleaning...

Page 88: ...and clean the surfaces of the green handle areas b Remove any residual moisture with a dry lint free cloth 6 Return lever 6c to its original position 7 Return lever 6d to its original position 8 Gras...

Page 89: ...Cleaning the paper path area 7 1 Open the left and right front doors print engine right side 9 13 Xerox Color 800 1000 Press User Guide Maintenance...

Page 90: ...e with a dry lint free cloth 4 Return lever 7g to its original position 5 Grasp lever 7f and move it downward 6 Use a damp water moistened not wet lint free cloth to clean the paper path only in the g...

Page 91: ...e with a dry lint free cloth 10 Return lever 7d to its original position 11 Grasp lever 7e and move it downward 12 Use a damp water moistened not wet lint free cloth to clean the paper path only in th...

Page 92: ...e cloth 16 Return lever 7c to its original position 17 Lift lever 7b 18 Use a damp water moistened not wet lint free cloth to clean the paper path only in the green lever jam clearance areas as shown...

Page 93: ...umbers Store supply items and Xerox parts in their original packages in a convenient location The following items are consumables for this machine It is recommended that you have a supply of these ite...

Page 94: ...a dry ink toner cartridge Note Dry ink toner cartridges include Black K Cyan C Magenta M Yellow Y and any optional cartridges that were purchased Optional cartridges are shown in the above illustrati...

Page 95: ...ner gets on your skin or clothing use a brush to remove it blow it off or wash it off with cold water and mild soap 5 Remove a new cartridge from the box 6 Vigorously shake and or slap the new cartrid...

Page 96: ...their correct color locations 8 Rotate the cartridge to the lock position 9 On the print engine left side close the upper right and or upper left door s Dry ink toner waste bottle The dry ink toner w...

Page 97: ...th an empty one while the machine continues to print Replacing a dry ink toner waste bottle Note When removing a full dry ink toner waste bottle SLOWLY pull it out of the machine This will prevent any...

Page 98: ...n hole on the top of the full bottle 5 Dispose of the full bottle according to your local regulations 6 Remove a new empty bottle from the carton and insert it into the machine 7 Gently push the new b...

Page 99: ...letely used and you must replace it When this message displays the machine shuts down and will not print until the web is replaced Warning Be careful when clearing jams in the fuser area the fuser is...

Page 100: ...the fuser web assembly and pull it up and out to remove the assembly Dispose of the old fuser web assembly according to your local regulations 5 Remove the new fuser web assembly from the box and the...

Page 101: ...rasp handle 5 and gently push in the fuser until it stops 9 Rotate handle 5 in the direction of the arrow to lock the fuser module in place 10 Close the left and right front doors print engine right s...

Page 102: ...Xerox Color 800 1000 Press 9 26 User Guide Maintenance...

Page 103: ...ed Topics Calling for service Machine serial number on the UI The machine s serial number can be found from the UI selecting System Machine Details Serial number on the machine If the machine loses po...

Page 104: ...e The serial number is on a white label on the machine s frame 3 If output quality is a problem take a sample as a reference to assist you in describing the problem over the telephone when answering t...

Page 105: ...ed solutions and the machine does not power on contact the Customer Support Center for assistance Open the two main front doors The serial number is located on the frame area above Trays 1 and 2 on th...

Page 106: ...art printing From standby mode system usually takes less than 1 minute to start printing After clearing a paper jam the machine s User Interface UI displays the message Charge Corotron device is not p...

Page 107: ...hold the UI power button on the PC until the UI powers down Wait 30 seconds and press the PC power button to reboot the UI The UI is locked up The UI monitor screen is blank Verify that the UI monito...

Page 108: ...t the device can hold refer to the specifications for that output device for output limit amount An attempt to print on thicker paper or on paper stock that is less sensitive to moisture Paper curl ca...

Page 109: ...eding with your print jobs Related Topics Fault codes Paper jams in Trays 1 and 2 Paper jams in area 2 Paper jams in areas 3 and 4 Paper jams in area 5 Paper jams in area 6 Paper jams in area 7 Paper...

Page 110: ...UI to clear other areas or to resume your print job Paper jams in area 2 1 Open the left and right front doors print engine left side 2 Lift lever 2e to remove jammed paper Xerox Color 800 1000 Press...

Page 111: ...on 5 Push down on lever 2d and rotate knob 2c in the direction of the arrow to remove jammed paper 6 Return lever 2d to its original position 7 Grasp lever 2b and move it to the right Rotate knob 2c i...

Page 112: ...emove jammed paper 10 Return lever 2a to its original position 11 Close the left and right front doors print engine left side 12 Follow the instructions on the UI to clear other areas or to resume you...

Page 113: ...jams in areas 3 and 4 1 Open the left and right front doors print engine left side 2 Grasp handle 3 and rotate it in the direction of the arrow 10 11 Xerox Color 800 1000 Press User Guide Problem sol...

Page 114: ...lever 3b move it to the left and remove the jammed paper 5 Return lever 3b to its original position 6 Lift lever 3a move it to the left and rotate knob 3c in the direction of the arrow to remove jamme...

Page 115: ...ops Turn the handle in the direction of the arrow to lock the module in place 9 Remove any paper from area 4 10 Close the left and right front doors print engine left side 11 Follow the instructions o...

Page 116: ...5 Warning Be careful when clearing jams in the fuser area the fuser is extremely hot and will cause injury 1 Open the left front door print engine right side Xerox Color 800 1000 Press 10 14 User Gui...

Page 117: ...and rotate it in the direction of the arrow and slowly pull out the fuser until it stops 3 Carefully remove any jammed paper on the left side of the fuser 10 15 Xerox Color 800 1000 Press User Guide...

Page 118: ...a 6 Grasp handle 5 and gently push in the fuser until it stops 7 Rotate handle 5 in the direction of the arrow to lock the fuser module in place 8 Close the left front door print engine right side 9 F...

Page 119: ...Paper jams in area 6 1 Open the left and right front doors print engine right side 10 17 Xerox Color 800 1000 Press User Guide Problem solving...

Page 120: ...ion of the arrow and slowly pull out the exit drawer assembly until it stops 3 Lift levers 6a and 6b and remove the jammed paper 4 Return levers 6a and 6b to their originals positions Xerox Color 800...

Page 121: ...ts original position 9 Grasp handle 6 and gently push in the exit drawer assembly until it stops 10 Rotate handle 6 in the direction of the arrow to lock the exit drawer assembly in place 11 Close the...

Page 122: ...Paper jams in area 7 Note Area 7 is used for 2 sided duplexing only 1 Open the left and right front doors print engine right side Xerox Color 800 1000 Press 10 20 User Guide Problem solving...

Page 123: ...ht to remove jammed paper 3 Return lever 7g to its original position 4 Grasp lever 7f move it downward and remove the jammed paper 5 Return lever 7f to its original position 10 21 Xerox Color 800 1000...

Page 124: ...and remove the jammed paper 7 Return lever 7d to its original position 8 Grasp lever 7e move it downward and remove the jammed paper 9 Return lever 7e to its original position Xerox Color 800 1000 Pr...

Page 125: ...7b to its original position 14 Grasp lever 7a move it to the left and remove the jammed paper 15 Return lever 7a to its original position 16 Close the left and right front doors print engine right si...

Page 126: ...closed Power Off On the machine Fuser Drawer is open 010 300 Power Off On the machine If error persists contact the Customer Support Center Fuser belt speed faults 010 310 010 311 010 312 010 313 010...

Page 127: ...contact the Customer Support Center Power Off On the machine Fuser Belt fault 010 406 If the error persists consult your trained Xerox Productivity Plus XPP representative this person is also known as...

Page 128: ...rror persists consult your trained Xerox Productivity Plus XPP representative this person is also known as the Technical Key Operator TKO If error persists contact the Customer Support Center V Tray B...

Page 129: ...ff On the machine If the error persists consult your trained Xerox Productivity Plus XPP representative this person is also known as the Technical Key Operator TKO If error persists contact the Custom...

Page 130: ...lected during a job 024 915 Power Off On the machine The Delete button on the PC UI or Print Server UI was selected during a job 024 916 Cancel job Power Off On the Print Server Detected no power to t...

Page 131: ...tomer Support Center Broken Fan fault codes 042 338 042 339 042 340 042 341 042 342 042 343 042 344 042 347 042 348 042 349 042 350 042 351 042 352 042 353 042 354 042 355 042 356 042 357 042 358 042...

Page 132: ...045 333 045 334 045 335 045 336 045 337 045 339 045 340 045 341 Power Off On the machine If error persists contact the Customer Support Center Non Volatile Memory test failure with the Mother board 0...

Page 133: ...hine is open 048 300 This jam occurs when the optional GBC AdvancedPunch is attached The jam may occur between the GBC AdvancedPunch and the optional finishing device 048 324 Clear any jams between th...

Page 134: ...061 372 061 373 061 374 061 375 Power Off On the machine If error persists contact the Customer Support Center Read Write failure 061 382 061 383 061 384 061 385 061 386 061 387 Power Off On the machi...

Page 135: ...etard Nudger Roll in Tray 1 071 401 Remove jammed paper in Tray 1 Power Off On the machine If error persists contact the Customer Support Center Paper jam in Tray 1 071 901 Ensure that the paper is lo...

Page 136: ...t Center Tray 2 sensor fault 072 101 Power Off On the machine If error persists contact the Customer Support Center Fault for the Feed Retard Nudger Roll in Tray 2 072 901 Ensure that the paper is loa...

Page 137: ...077 916 077 917 077 918 077 919 077 920 077 921 077 922 077 923 077 924 077 925 077 926 077 928 077 929 077 930 077 931 077 932 077 933 077 934 077 935 077 937 077 938 077 939 Power Off On the machine...

Page 138: ...chanical faults 077 320 077 321 077 322 077 323 077 324 Power Off On the machine If error persists contact the Customer Support Center Path Sensor fault 077 331 077 332 077 333 077 334 077 335 077 336...

Page 139: ...611 077 612 077 613 077 614 077 615 077 616 077 617 Remove jammed paper Power Off On the machine If error persists contact the Customer Support Center Aligner Nip Release fault 077 618 077 619 077 62...

Page 140: ...Off On the machine If the error persists consult your trained Xerox Productivity Plus XPP representative this person is also known as the Technical Key Operator TKO Important Drum cartridges can be re...

Page 141: ...qualified Technical Key Operator TKO If error persists contact the Customer Support Center Charge Corotron fault 091 400 091 401 091 402 091 403 091 404 091 405 091 406 091 407 091 408 091 409 091 410...

Page 142: ...ire error 091 922 091 923 091 924 091 925 091 926 091 927 Power Off On the machine If error persists contact the Customer Support Center A Charge Corotron has reached its end of life 091 928 091 929 0...

Page 143: ...failure 092 646 092 647 Power Off On the machine If error persists contact the Customer Support Center Humidity sensor failure 092 648 092 649 Power Off On the machine If error persists contact the C...

Page 144: ...einsert Dry ink toner Cartridge Power Off On the machine Communication failure between the Customer Replaceable Unit Memory and Dry ink toner Cartridge 093 910 093 911 093 912 093 913 093 914 093 915...

Page 145: ...he error persists consult your trained Xerox Productivity Plus XPP representative this person is also known as the Technical Key Operator TKO If error persists contact the Customer Support Center Faul...

Page 146: ...Interface power was turned Off 102 316 Power Off On the machine If error persists contact the Customer Support Center Communication failure 121 310 121 311 Power Off On the machine If error persists c...

Page 147: ...ble Unit Memory 124 321 124 322 124 323 Power Off On the machine If error persists contact the Customer Support Center Information inconsistencies between the machine Printed Wiring Board and the Cust...

Page 148: ...these steps always check the status of the CRU s Supplies by pressing Maintenance button on the PC UI Color lines Streaks Spots Smears or Bands If lines or streaks are present check the Image Belt Tr...

Page 149: ...s approximately two inches 50 mm wide Note If this defect occurs return the Productivity Setting to the Single Paper Weight setting If the defect still occurs after running another print call your Xer...

Page 150: ...e Refer to the Technical data section for paper specific information Unfused Dry ink toner rubs off Load a new ream of paper into the selcted paper tray Ink on the output is not permanent and smears s...

Page 151: ...orotron assembly to replace If you notice streaks or bands of color across prints a charge corotron unit may need to be replaced To determine which unit needs replacing retrieve and print the file nam...

Page 152: ...1 Black banding 2 Cyan banding 3 Magenta banding 4 Yellow banding Xerox Color 800 1000 Press 10 50 User Guide Problem solving...

Page 153: ...transparencies labels letterhead coated and uncoated drilled and carbonless Long Edge Feed LEF portrait or Short Edge Feed SEF landscape loading of paper dependent on the actual paper size The trays...

Page 154: ...times vary depending on the current state mode of the machine Machine warmup times are listed as follows From a cold start either power on or power saver mode less than 5 minutes From Sleep Mode Powe...

Page 155: ...279 4 x 431 8 304 8 x 457 2 320 0 x 488 0 330 2 x 457 2 194 0 x 267 0 195 0 x 270 0 267 0 x 388 0 270 0 x 390 0 B5 SEF LEF A4 SEF LEF A4 Cover SEF LEF DT Special A4 SEF LEF B4 SEF A3 SEF SRA3 SEF DT S...

Page 156: ...bbed Inserts Environmental specifications The machine enters the Power Saver mode after 15 minutes of inactivity on the machine The factory default time of 15 minutes can be changed when logged on as...

Page 157: ...s if a message displays indicating that the OCT is not offsetting check the EX Print Server to ensure that the Offset Mode is enabled Use the following procedure to enable the Offset Mode 1 If necessa...

Page 158: ...Xerox Color 800 1000 Press 12 2 User Guide Offset Catch Tray OCT...

Page 159: ...r Each drawer holds 2000 sheets Note The OHCF comes equipped from manufacturing with the Postcard bracket Postcard bracket The Postcard bracket is delivered with the OHCF from manufacturing The Postca...

Page 160: ...4 x 6 in 101 6 x 152 4 mm 1 Slowly open one of the paper trays until it stops and remove the paper 2 Move the paper guides out to their largest position 3 Open the front cover of the OHCF 4 Remove th...

Page 161: ...7 Load the postcard stock and adjust the paper guides against the stock 8 Close the paper tray and confirm the new settings on the UI 9 Run your print job 10 Upon completion of your print job remove...

Page 162: ...your System Administrator the Paper Tray Properties screen may be displayed on the UI 9 From the Tray Properties window enter the correct paper information including size type weight and if necessary...

Page 163: ...cking together before loading into the tray 4 Load transparencies on top of a small stack of same size paper and align the edge of the transparency against the right edge of the as shown in following...

Page 164: ...op If enabled by your System Administrator the Paper Tray Properties screen may be displayed on the UI 9 From the Tray Properties window enter the correct paper information including size type weight...

Page 165: ...n the tray until it comes to a stop If enabled by your System Administrator the Paper Tray Properties screen may be displayed on the UI 10 From the Tray Properties window enter the correct paper infor...

Page 166: ...paper is skewed and the printed output is unsatisfactory proceed to the next step 7 Pull out the tray slowly until it stops 8 Return the rear skew adjustment lever to its left default position 9 Slid...

Page 167: ...ion including the paper size type weight color and orientation of the paper LEF or SEF Comment This section allows the user to enter information about the paper such as a brand name or job specific in...

Page 168: ...re available for the machine The user can select a stock from the RML to assign temporarily to the tray Once the Tray Properties window is closed the stock appears name appears in blue italics indicat...

Page 169: ...loaded in the tray b Enter that information on the Tray Properties window OHCF problem solving Clearing OHCF jams Tip Always ensure that all paper jams including any small ripped pieces of paper are...

Page 170: ...ay where the paper jam occurred 2 Remove the jammed paper Note If paper is torn check inside the machine and remove it 3 Gently push in the tray until it comes to a stop Xerox Color 800 1000 Press 13...

Page 171: ...ve the lever 1a to the rightward and turn the knob 1c to the right Remove the jammed paper Note If paper is torn check inside the machine and remove it 3 Return the lever 1a to the original position 1...

Page 172: ...ine will not operate OHCF paper jams at lever 1b and knob 1c 1 Open the front cover of the OHCF 2 Move the lever 1b to the rightward and turn the knob 1c to the right Remove the jammed paper Note If p...

Page 173: ...OHCF Note If the front cover of the OHCF is not completely closed a message will appear and the machine will not operate OHCF paper jams at lever 1d and knob 1c 1 Open the front cover of the OHCF 13...

Page 174: ...rn check inside the machine and remove it 3 If the paper cannot be removed turn the knob 1c clockwise and then remove the jammed paper Note If paper is torn check inside the machine and remove it Xero...

Page 175: ...Tray An OHCF tray is empty or out of paper 024 955 024 956 An OHCF tray is broken 077 210 1 Power Off On 2 If problems persist contact the Customer Support Center Trays other than the OHCF trays may b...

Page 176: ...stomer Support Center An OHCF tray has malfunctioned 078 300 078 301 078 500 078 901 078 941 078 942 078 943 1 Check the paper in the malfunctioning tray 2 Power Off On the machine 3 If the errors per...

Page 177: ...Specification Item 2000 sheets drawer Important When using up to Xerox 24 lb 90 gsm paper Paper capacity 13 19 Xerox Color 800 1000 Press User Guide Oversized High Capacity Feeder OHCF continued...

Page 178: ...Xerox Color 800 1000 Press 13 20 User Guide Oversized High Capacity Feeder OHCF...

Page 179: ...view The Interface Module is an optional finishing device that is used in conjunction with other optional finishing devices It is shown here with the optional High Capacity Stacker 14 1 Xerox Color 80...

Page 180: ...indicator This indicates that the Auto Curl Mode is selected If you want to quickly and at the point of need adjust the paper curl on the printed output you may use the Interface Module s Manual Curl...

Page 181: ...ted presettings for controlling paper curl When using these settings the amount of curl correction is automatically set by the Interface Module decurler Therefore if paper curl is a problem use one of...

Page 182: ...eeding with your print jobs Note Remedies differ according to the paper jam location Follow the instructions displayed to remove the jammed paper Paper jams at lever 1a 1 Open the front cover of the I...

Page 183: ...the front cover of the Interface Module 5 Follow the instructions on the UI to clear other areas or to resume your print job Paper jams at lever 2a 1 Open the front cover of the Interface Module 14 5...

Page 184: ...remove the jammed paper 3 Return the lever 2a to the original position 4 Close the front cover of the Interface Module 5 Follow the instructions on the UI to clear other areas or to resume your print...

Page 185: ...front cover of the Interface Module 2 Move the lever downwards turn the knob 2c counterclockwise and remove the jammed paper 3 Return the lever 2b to the original position 14 7 Xerox Color 800 1000 P...

Page 186: ...100 048 101 048 102 048 103 048 900 048 901 048 903 Open the front door A jam occurred during feeding Carefully remove all sheets and paper scraps from the jam clearance areas A jam notification is d...

Page 187: ...and the connected finishing device or devices Fully clear any jams between the Interface Module and the connection finishing device or devices Ensure all jam clearance handles levers are returned to...

Page 188: ...Xerox Color 800 1000 Press 14 10 User Guide Interface Module...

Page 189: ...n device and paper path between the machine and the HCS 1 Interface Module 2 High Capacity Stacker HCS Note Your system can accommodate a maximum of two High Capacity Stackers at one time If your syst...

Page 190: ...must be delivered to the Top Tray 3 Bypass Used only when a second stacking finishing device is installed This path transports media through the HCS to another connected finishing device 4 Stacker Tra...

Page 191: ...ad indicator This indicator lights when the Stacker Tray has reached the down position and the front door can be opened 6 Exit jam This indicator blinks where there is a jam in the exit area E8 7 Stac...

Page 192: ...tion the securing bar on top of the stacked paper 4 Pull the Stacker Cart straight out of the HCS 5 Remove the securing bar 6 Remove the paper from the Stacker Tray 7 Push the empty Stacker Cart strai...

Page 193: ...uide for specific information on paper curl settings and adjustment Jam clearance Tip Always ensure that all paper jams including any small ripped pieces of paper are cleared before proceeding with yo...

Page 194: ...there is a jam in the print engine follow the instructions on the screen to remove any paper in the area indicates 6 Follow the instructions displayed on the UI to resume printing HCS transport jams...

Page 195: ...load button on the HCS control panel Wait until the Unload indicator lights and then open the HCS front door 6 Open the front door after the Unload indicator lights 7 Pull out the stacker cart and gen...

Page 196: ...in the area indicates 11 Follow the instructions displayed on the UI to resume printing HCS top tray jam E7 Perform the following steps to clear the jam and resume printing 1 Remove any output delive...

Page 197: ...ndicates there is a jam in the print engine follow the instructions on the screen to remove any paper in the area indicates 7 Follow the instructions displayed on the UI to resume printing HCS exit ja...

Page 198: ...e HCS Refer to the following hints and tips when using the HCS 1 Check the paper in the Stock Tray for curl a If no curl is present and if the output is acceptable meets customer satisfaction you are...

Page 199: ...refully remove all sheets and paper scraps from jam clearance areas Power Off On the machine If the problem still exists contact the Customer Support Center Stacker sensor fault 049 113 049 114 049 11...

Page 200: ...exists contact the Customer Support Center 049 216 Stacker full sensor fault 049 217 Power Off On the machine 049 218 If the problem still exists contact the Customer Support Center HCS Front Door fau...

Page 201: ...upport Center The HCS detects paper remaining at 049 900 049 901 049 902 049 903 049 905 049 907 049 908 Carefully remove all sheets and paper scraps from jam clearance areas Top tray Power Off On the...

Page 202: ...Support Center Mix size stacker full detection fault 049 968 Open the HCS front door Remove any paper from stacker cart Close front door If necessary power Off On the machine If the problem still exis...

Page 203: ...lity and increased jam rate for stocks that are heavier than 300 gsm Transparencies may be run to either the Top Tray or the Stack Tray Stack height should be limited to 100 transparencies Coated pape...

Page 204: ...Xerox Color 800 1000 Press 15 16 User Guide High Capacity Stacker HCS...

Page 205: ...nd output Perfect binding is a process in which the leaves pages are bound by using an adhesive and trimming off the excess edges The adhesive holds the interior sheets of the book together Front and...

Page 206: ...lear paper jams or to access internal components 9 Front doors LED When a binding operation is in progress the LED changes to orange this indicates that the front doors are locked When no binding is i...

Page 207: ...stored in this area Cover inserter 1 Cover inserter tray This tray is for loading cover media and inserts that will be bound with to the book block during the binding process l 2 Paper width guide Adj...

Page 208: ...e printed output is transferred from the incoming paper path from the left of the Perfect Binder directly through the binder and to the next finishing device in line 3 Adhesive unit Applies adhesive t...

Page 209: ...f the adhesive temperature Indicator flashing on of The binder is warming up adhesive is warming up Indicator is off no light The binder is in power saver mode Indicator is on steady light The binder...

Page 210: ...loaded or when a short circuit is detected The overload causes the power switch to move to the Off position The overload condition is reset by flipping the switch to the On position 2 Circuit breaker...

Page 211: ...th is used when an incoming job does not require the binder The job enters from the printer s paper path is fed through the binder and is delivered to the next finishing device in line 16 7 Xerox Colo...

Page 212: ...the bypass transport to the adhesive unit and awaits the book block 5 Adhesive unit Adhesive is applied to the spin of the book block 6 Binding area The adhesive coated book block and cover media are...

Page 213: ...tray 2 Compiler tray Upon arrival to the compiler tray the paper is then assembled into a book block 3 Sub grip main grip The sub grip and main grip move the book block to the adhesive unit 4 Cover i...

Page 214: ...pendent from that of the system s power saver However if desired it is possible to set both power saver modes to the same interval The binder s default time is 10 minutes after 10 minutes of inactivit...

Page 215: ...the cover inserter tray are Paper width front to back 10 1 2 13 in B4 257 330 2 mm Paper length lead to trail edge 14 33 B4 19 3 16 in 364 488 mm 1 Open the ream of paper with the seam side facing up...

Page 216: ...y of these PDFs download them from www xerox com The exercises instruct you on how to print one of the customer documentation guides User Guide or System Administration Guide Printing from your comput...

Page 217: ...e window double click Perfect Binder The Perfect Binder Settings window opens 6 For Manual Mode select the Enable radio button This setting takes the binder offline from the press printer Any stackers...

Page 218: ...rt button on the binder s control panel The book is now bound and or trimmed 24 Push the green button to open the book stacker tray and to retrieve the book 25 Go to the print server 26 Select Printer...

Page 219: ...d Side 15 For Rotation Adjustment accept the default values of 0 00 for Top Front and Bottom 16 In the Trim area of the window select Full Bleed This trims the three sides of the bound book that are n...

Page 220: ...elect the Loaded Stocks button and select the specific stock that you loaded 8 For Sides Imaged select 2 Sided 9 Select the Stapling Finishing menu and select Perfect Bind Portrait Left This setting p...

Page 221: ...inder s manual mode for both covers and book blocks to create a finished book Both covers and the book block book pages are preprinted prior to using the binder s manual mode 1 Preprint covers and boo...

Page 222: ...der s control panel The book is now bound and or trimmed 22 Push the green button to open the book stacker tray and to retrieve the book 23 Go to the print server 24 Select the Perfect Binder icon on...

Page 223: ...r like orientation f Select the Trimming job box to set trim mode g For Mode select either Fore Edge or Cut to Size 9 Select Save after setting the Trim settings 10 Review the picture of the selected...

Page 224: ...ber of copies to print and bind 16 Select Print Method and select Simplex or Duplex from the menu For Duplex you can select head to head or head to toe layout 17 Select Paper Stock and select the para...

Page 225: ...ler tray cover 6 Lift Handles 1 and 2 to gain access to the book block area 7 Insert the book block printed pages of the book into the area in the LEF and face down direction 8 Move the green lever to...

Page 226: ...type binding Right Binding This is used for books published in Asian or Middle Eastern languages 12 In the Trim area select the trim amount options include Use Specified Values Uses the trim control...

Page 227: ...nd printing 1 Load the cover stock into one of the printer s trays and confirm the settings on the UI 2 For the book block pages load the desired stock into one of the printer s trays and confirm on t...

Page 228: ...ver images are on the first page and the back cover images are on the last page of the file If you select this setting also set both the Front Cover Page 1 and Back Cover Page N menus to one of the fo...

Page 229: ...the fuser is cool If the system is switched on and the fuser is hot be sure to switch off the system power and allow 30 minutes for the fuser to cool before performing any cleaning procedures Only cl...

Page 230: ...y area of the machine 5 Reinstall the tray bin into the trimmer waste tray 6 Gently close the trimmer waste drawer Adhesive filling tray Read the following before performing this procedure The adhesiv...

Page 231: ...ay 1 Open the adhesive filling tray 2 Open the outer cover 3 Open the inner cover 4 Using the supplied scoop add adhesive pellets to the replenishment hopper until the height of the pellets is even an...

Page 232: ...remove any jammed paper 5 Return handles 2 1a and 1b their original positions 6 Close the compiler tray cover 7 Follow the instructions displayed on the system s UI to restart your print job Paper ja...

Page 233: ...guide 3b 4 Remove any jammed paper 5 Close the areas 3b 3a and the inserter cover 6 If desired reload paper into the cover inserter tray 7 Follow the instructions displayed on the system s UI to rest...

Page 234: ...ea 4a and remove any jammed paper 3 Open area 4b and remove any jammed paper 4 Remove handles 4b and 4c to their original positions 5 Follow the instructions displayed on the system s UI to restart yo...

Page 235: ...ft and right front doors will not open when the front cover LED is lit 1 Open the left and right doors 2 Lift handle 5a and remove any jammed paper 3 Return handle 5a to its original position 16 31 Xe...

Page 236: ...4 Lift handle 5b rotate knob 6d and remove any jammed paper 5 Return handle 5b to its original position 6 Open areas 6a and 6b Xerox Color 800 1000 Press 16 32 User Guide Perfect Binder...

Page 237: ...ions 9 Open area 6c and remove any jammed paper 10 Return handle 6c to its original position 11 Close the binder s left and right front doors 12 Follow the instructions displayed on the system s UI to...

Page 238: ...book is not within the desired parameters you can adjust the settings from the system s UI Important The various image and trim adjustment options may vary from one print server to another Refer to yo...

Page 239: ...ur job 053 107 Cause Paper jam Remedy Remove the jammed paper follow the instructions displayed on the system s UI to restart your job 053 108 Cause Paper jam Remedy Remove the jammed paper follow the...

Page 240: ...ur job 053 116 Cause Paper jam Remedy Remove the jammed paper follow the instructions displayed on the system s UI to restart your job 053 117 Cause Paper jam Remedy Remove the jammed paper follow the...

Page 241: ...ur job 053 125 Cause Paper jam Remedy Remove the jammed paper follow the instructions displayed on the system s UI to restart your job 053 126 Cause Paper jam Remedy Remove the jammed paper follow the...

Page 242: ...ur job 053 134 Cause Paper jam Remedy Remove the jammed paper follow the instructions displayed on the system s UI to restart your job 053 135 Cause Paper jam Remedy Remove the jammed paper follow the...

Page 243: ...ur job 053 143 Cause Paper jam Remedy Remove the jammed paper follow the instructions displayed on the system s UI to restart your job 053 144 Cause Paper jam Remedy Remove the jammed paper follow the...

Page 244: ...Center 053 213 Cause Internal component failure Remedy Power off on the system If fault continues contact the Customer Support Center 053 214 Cause Internal component failure Remedy Power off on the...

Page 245: ...Center 053 222 Cause Internal component failure Remedy Power off on the system If fault continues contact the Customer Support Center 053 223 Cause Internal component failure Remedy Power off on the s...

Page 246: ...Center 053 231 Cause Internal component failure Remedy Power off on the system If fault continues contact the Customer Support Center 053 232 Cause Internal component failure Remedy Power off on the s...

Page 247: ...Center 053 240 Cause Internal component failure Remedy Power off on the system If fault continues contact the Customer Support Center 053 241 Cause Internal component failure Remedy Power off on the s...

Page 248: ...Center 053 249 Cause Internal component failure Remedy Power off on the system If fault continues contact the Customer Support Center 053 250 Cause Internal component failure Remedy Power off on the s...

Page 249: ...Center 053 258 Cause Internal component failure Remedy Power off on the system If fault continues contact the Customer Support Center 053 259 Cause Internal component failure Remedy Power off on the s...

Page 250: ...Center 053 267 Cause Internal component failure Remedy Power off on the system If fault continues contact the Customer Support Center 053 268 Cause Internal component failure Remedy Power off on the s...

Page 251: ...Center 053 276 Cause Internal component failure Remedy Power off on the system If fault continues contact the Customer Support Center 053 277 Cause Internal component failure Remedy Power off on the s...

Page 252: ...Center 053 285 Cause Internal component failure Remedy Power off on the system If fault continues contact the Customer Support Center 053 286 Cause Internal component failure Remedy Power off on the s...

Page 253: ...Center 053 294 Cause Internal component failure Remedy Power off on the system If fault continues contact the Customer Support Center 053 295 Cause Internal component failure Remedy Power off on the s...

Page 254: ...restart your job 053 304 Cause A cover or door is open Remedy Close the opened cover or door follow the instructions displayed on the system s UI to restart your job 053 305 Cause A cover or door is...

Page 255: ...Cause Software problem Remedy Recheck the thickness of the incoming job resend job If fault continues contact the Customer Support Center 053 327 Cause Internal component failure Remedy Power off on...

Page 256: ...ing tray is open Remedy Close the tray If fault continues power on off the system If fault continues contact the Customer Support Center 053 405 Cause Trimmer waste tray is full Remedy Empty the tray...

Page 257: ...se Paper jam Remedy Remove the jammed paper follow the instructions displayed on the system s UI to restart your job 053 902 Cause Paper jam Remedy Remove the jammed paper follow the instructions disp...

Page 258: ...ur job 053 910 Cause Paper jam Remedy Remove the jammed paper follow the instructions displayed on the system s UI to restart your job 053 911 Cause Paper jam Remedy Remove the jammed paper follow the...

Page 259: ...Remedy Power off on the system If fault continues contact the Customer Support Center 054 211 Cause Internal component failure Remedy Power off on the system If fault continues contact the Customer Su...

Page 260: ...Center 054 220 Cause Internal component failure Remedy Power off on the system If fault continues contact the Customer Support Center 054 221 Cause Internal component failure Remedy Power off on the s...

Page 261: ...Center 054 229 Cause Internal component failure Remedy Power off on the system If fault continues contact the Customer Support Center 054 230 Cause Internal component failure Remedy Power off on the s...

Page 262: ...Center 054 238 Cause Internal component failure Remedy Power off on the system If fault continues contact the Customer Support Center 054 239 Cause Internal component failure Remedy Power off on the s...

Page 263: ...Center 054 247 Cause Internal component failure Remedy Power off on the system If fault continues contact the Customer Support Center 054 248 Cause Internal component failure Remedy Power off on the s...

Page 264: ...Center 054 256 Cause Internal component failure Remedy Power off on the system If fault continues contact the Customer Support Center 054 257 Cause Internal component failure Remedy Power off on the s...

Page 265: ...Center 054 265 Cause Internal component failure Remedy Power off on the system If fault continues contact the Customer Support Center 054 266 Cause Internal component failure Remedy Power off on the s...

Page 266: ...Center 054 274 Cause Internal component failure Remedy Power off on the system If fault continues contact the Customer Support Center 054 275 Cause Internal component failure Remedy Power off on the s...

Page 267: ...Center 054 283 Cause Internal component failure Remedy Power off on the system If fault continues contact the Customer Support Center 054 284 Cause Internal component failure Remedy Power off on the s...

Page 268: ...Center 054 292 Cause Internal component failure Remedy Power off on the system If fault continues contact the Customer Support Center 054 293 Cause Internal component failure Remedy Power off on the s...

Page 269: ...Center 055 211 Cause Internal component failure Remedy Power off on the system If fault continues contact the Customer Support Center 055 212 Cause Internal component failure Remedy Power off on the s...

Page 270: ...Center 055 220 Cause Internal component failure Remedy Power off on the system If fault continues contact the Customer Support Center 055 221 Cause Internal component failure Remedy Power off on the s...

Page 271: ...Center 055 229 Cause Internal component failure Remedy Power off on the system If fault continues contact the Customer Support Center 055 230 Cause Internal component failure Remedy Power off on the s...

Page 272: ...Center 055 238 Cause Internal component failure Remedy Power off on the system If fault continues contact the Customer Support Center 055 239 Cause Internal component failure Remedy Power off on the s...

Page 273: ...Center 055 247 Cause Internal component failure Remedy Power off on the system If fault continues contact the Customer Support Center 055 248 Cause Internal component failure Remedy Power off on the s...

Page 274: ...the Customer Support Center 153 703 Cause Defective books which were not trimmed or a book job that was cancelled in the middle of the job were delivered to the book stacker tray Remedy Open the book...

Page 275: ...Front and back covers may be included if desired The final output is a finished perfect bound book with a wrap around cover Cutting type Full Bleed Face cut and No cut Cutting distance Top bottom Min...

Page 276: ...1 in 257 mm Maximum 12 6 in 320 mm Note The minimum 2 Book block body pages Minimum 7 16 in 182 mm Maximum 9 in 182 228 6 mm 3 Cover Minimum 14 22 in 364 mm Maximum 19 2 in 488 mm Xerox Color 800 100...

Page 277: ...er in the short edge feed SEF direction Acceptable paper sizes 11 x 17 in A3 SEF 9 84 x 13 90 in B4 SEF SRA3 12 59 x 17 71 in SEF Acceptable paper weights 24 80 lb bond 90 300 gsm 350 gsm Xerox Colote...

Page 278: ...Book stacker tray capacity Approximately 4 17 in 106 mm width capacity Warm up time Approximately 440 seconds 7 minutes or less Xerox Color 800 1000 Press 16 74 User Guide Perfect Binder...

Page 279: ...e Standard Finisher or Booklet Maker Finisher 2 Standard or Booklet Maker Finisher These finishers provide a wide range of finishing and folding options The Booklet Maker Finisher is shown in the abov...

Page 280: ...Note Both the Top and Stacker Trays can be used for hole punched output optional This is available only with the Booklet Maker Finisher The Booklet tray receives saddle stitched booklets when you sele...

Page 281: ...tray for pre printed stock and for insertion into the printed output This tray is also known as the Interposer Tray 8 holds a maximum of 200 sheets when using 20 lb 75 gsm paper Paper can be loaded in...

Page 282: ...upward curl indicator is lit upward curl correction is performed on all printed output If your output is curled upward press this button to prevent upward curls Note When no indicator is lit the mach...

Page 283: ...ld option is available only with the Booklet Maker Finisher C Fold A C Fold has two folds which creates a three panel output Z Fold A Z Fold has two folds that are folded in opposite directions result...

Page 284: ...al folds The two folds are unequal which allows one edge of the Z Fold Half Sheet to have a longer edge and the longer edge allows for stapling or hole punching Loading paper tabs in Tray 8 T1 Post Pr...

Page 285: ...cluding staples staple cartridges and staple waste containers can be ordered from Xerox by going to www xerox com and clicking on either the Contact Us link for specific contact information telephone...

Page 286: ...chine has stopped printing 2 Open the Right Cover on the finisher 3 Grasp the Staple Cartridge handle located at R1 and pull out the staple cartridge from the finisher 4 Hold the positions as indicate...

Page 287: ...if the right cover is open even slightly Replace the booklet staple cartridge In addition to the standard stapler the Booklet Maker Finisher is equipped with a booklet stapler When this booklet stapl...

Page 288: ...While holding the tabs of a new staple cartridge push it into the unit 6 Push the staple cartridge unit to its original position in the machine 7 Close the Right Cover on the finisher Note A message...

Page 289: ...er 1 Make sure that the machine has stopped printing 2 Open the Right Cover on the finisher 3 Locate the Staple Waste Container R5 in the finisher and move the lock lever to the unlock position 4 Hold...

Page 290: ...e Customer Support Center 6 Hold the new staple waste container by the R5 handle area and push it into the machine Note To prevent injury do not put your fingers on top of the container 7 Push R5 unti...

Page 291: ...empty the Punch Waste Container Caution Only remove the Punch Waste Container while the system is powered ON If you switch off the power when emptying the container the machine cannot detect that the...

Page 292: ...operate if the right cover is open even slightly Finisher problem solving Tip Always ensure that all paper jams including any small ripped pieces of paper are cleared before proceeding with your print...

Page 293: ...all paper loaded in the tray Note If paper is torn check inside the machine and remove it 3 Fan the paper you removed making sure that all four corners are neatly aligned and then load them again 4 P...

Page 294: ...t lever 1a and knob 1c 1 Make sure that the machine has stopped printing 2 Open the finisher left cover 3 Move lever 1a downwards and turn knob 1c left Remove the jammed paper Note If paper is torn ch...

Page 295: ...e machine will not operate if the cover is open even slightly Paper jams at lever 1d 1 Make sure that the machine has stopped printing 2 Open the finisher left cover 3 Move lever 1d upwards and remove...

Page 296: ...sition 5 Close the finisher left cover completely Note The machine will not operate if the cover is open even slightly Paper jams at lever 1b 1 Make sure that the machine has stopped printing 2 Open t...

Page 297: ...e it 4 Move the lever 1b to the original position 5 Close the finisher left cover completely Note The machine will not operate if the cover is open even slightly Paper jams at lever 3b and 3d 1 Make s...

Page 298: ...heck inside the machine and remove it 4 Return the levers 3b and 3d to their original positions 5 Close the Right Cover on the finisher Note A message will display and the machine will not operate if...

Page 299: ...2 Open the Right Cover on the finisher 3 Move the lever 3e and turn the knob 3c remove the jammed paper Note If paper is torn check inside the machine and remove it 4 Return the lever 3e its original...

Page 300: ...ghtly Paper jams at lever 3g and knob 3f 1 Make sure that the machine has stopped printing 2 Open the Right Cover on the finisher 3 Move the lever 3g and turn the knob 3f and remove the jammed paper N...

Page 301: ...ne will not operate if the right cover is open even slightly Paper jams at lever 4b and knob 3a 1 Make sure that the machine has stopped printing 2 Open the Right Cover on the finisher 3 Move the leve...

Page 302: ...Cover on the finisher Note A message will display and the machine will not operate if the right cover is open even slightly Paper jams at lever 2a and knob 3a 1 Make sure that the machine has stopped...

Page 303: ...lever 2a to its original position 5 Close the Right Cover on the finisher Note A message will display and the machine will not operate if the right cover is open even slightly Paper jams at lever 2b...

Page 304: ...er is torn check inside the machine and remove it 4 Return the lever 2b to its original position 5 Close the Right Cover on the finisher Note A message will display and the machine will not operate if...

Page 305: ...swing lever 2e 2f to the right and remove the jammed paper Note If paper is torn check inside the machine and remove it 4 If you cannot remove the paper return the lever 2e 2f to its original position...

Page 306: ...ray 2d 6 Close the Right Cover on the finisher Note A message will display and the machine will not operate if the right cover is open even slightly Paper jams at 2d and lever 2g 1 Make sure that the...

Page 307: ...lever 2g to its original position and close the output tray 2d 5 Close the Right Cover on the finisher Note A message will display and the machine will not operate if the right cover is open even sli...

Page 308: ...sher 3 Pull out unit 4 4 Turn the knob 4a to remove the jammed paper from the left side of unit 4 Note If paper is torn check inside the machine and remove it Xerox Color 800 1000 Press 17 30 User Gui...

Page 309: ...will not operate if the right cover is open even slightly Paper jams at finisher top tray 1 Make sure that the machine has stopped printing 2 Remove jammed paper from the finisher top tray Note If pap...

Page 310: ...pen even slightly Paper jams at finisher stacker tray 1 Make sure that the machine has stopped printing 2 Remove jammed paper from the finisher stacker tray Note If paper is torn check inside the mach...

Page 311: ...slightly Paper jams at the optional booklet maker tray 1 Make sure that the machine has stopped printing 2 Open the Right Cover on the finisher 3 Turn knob 4a and remove any jammed paper from the opt...

Page 312: ...le 2 Bent staple 3 One side of staple rising up 4 Staple bent in reverse direction 5 Flattened staple 6 Entire staple rising up 7 Staple rising up withcenter pressed in If the output is stapled as sho...

Page 313: ...the Staple Cartridge handle located at R1 and pull out the staple cartridge from the finisher 4 Check the inside of the finisher for any remaining staples and if necessary remove them 5 Open the stapl...

Page 314: ...ne will not operate if the right cover is open even slightly Staple jams in the booklet maker cartridge Note Always check inside the finisher for any individual staples or staple remnants 1 Make sure...

Page 315: ...t by the tabs and lift to remove it 5 Remove the jammed staples from the cartridge Warning To avoid injury to your fingers carefully remove the jammed staples from the cartridge 6 While holding the ta...

Page 316: ...n even slightly Reinserting the standard staple cartridge Use this procedure if the standard staple cartridge is inserted incorrectly into the machine Note Always check inside the finisher for any ind...

Page 317: ...he staple cartridge unit as shown and remove the jammed staple 5 Move the lever on the rear of the staple cartridge unit in the downward direction 6 While holding the lever down turn over the unit and...

Page 318: ...not operate if the right cover is open even slightly Fault codes If an error caused the printing to end abnormally or a malfunction occurred in the Booklet Maker Finisher then an error code is display...

Page 319: ...t the punch waste container is installed in the finisher and inserted correctly Finisher Puncher Waste Container is not attached 012 949 Remove the Staple Waste Container and reinstall a new one The S...

Page 320: ...024 987 Check that the folder tray is correctly attached and set The booklet folder tray is full 024 988 Check the staple cartridge and reset correctly There is a problem with the booklet maker staple...

Page 321: ...cutive 7 25 x 10 5 in Optional C Z Folder tray Supports A4 SEF and 8 5 x 11 in SEF Delivery to a supported third party DFA device Maximum 13 x 19 in SRA3 Minimum B5 Executive 7 25 x 10 5 in Trays Supp...

Page 322: ...mum B5 Executive 7 25 x 10 5 in Staple position 1 location front angled stapling center parallel stapling back paralel stapling 2 locations parallel stapling 4 locations A4 LEF and 8 5 x 11 in LEF par...

Page 323: ...ooklet Capacity 64 80 gsm Uncoated 25 sheets 81 90 gsm Uncoated 20 sheets 91 105 gsm Uncoated 10 sheets 106 128 gsm Uncoated 10 sheets Coated 10 sheets 129 150 gsm Uncoated 10 sheets Coated 10 sheets...

Page 324: ...type 16 24 lb 64 90 gsm Output tray Stacker middle tray C Fold Z Fold Paper size A4 8 5 x 11 in Number of sheets to be folded 1 sheet Capacity Minimum 30 sheets When usinig Xerox 20 lb 75 gsm paper Pa...

Page 325: ...the finisher Flattens the booklet spine thereby reducing the booklet s thickness and giving it the appearance of a perfect bound book Trims cuts away the face edge of the booklet resulting in a neat f...

Page 326: ...sm is found in this area 2 Top Right Cover Open this cover to remove paper jams The trimming mechanism is found in this area 3 Booklet Output Tray This tray receives square fold booklet output from th...

Page 327: ...is flattened and the spine squared it is moved to the trimmer area a Based on the finished booklet size the booklet is moved until the trail edge reaches the trimmer cutter b The trail edge is trimmed...

Page 328: ...tor lights when the Trimmer Waste Container is pulled out or when it is full 2 Square Fold options This area of the control panel contains the following Note The Square Fold options are available from...

Page 329: ...print driver connected to the machine 1 Square Fold Book Pressing options on the machine UI the illustration shown is a representation only The actual images on the machine UI may vary depending on t...

Page 330: ...let 2 This booklet was square folded The booklet spine is flattened and squared giving it the appearance of a perfect bound book Accessing the Square Fold options For network print jobs the Square Fol...

Page 331: ...nisher with a booklet maker and the SquareFold Trimmer Module Trimmer options When using the Trimmer options always consider the following Booklets exiting leaving the SquareFold Trimmer Module may co...

Page 332: ...nts before running larger jobs in order to ensure the best possible booklet output Note Trim settings cannot be adjusted to remove less than 2 mm 0 078 in or more than 20 mm 0 787 in of edge material...

Page 333: ...x 176 5 mm 8 5 x 14 in B4 250 x 353 mm 6 6 170 24 lbs 90 gsm 8 5 x 7 in 250 x 176 5 mm 8 5 x 14 in B4 250 x 353 mm 7 14 200 24 lbs 90 gsm 8 5 x 11 in A4 210 x 297 mm 11 x 17 in A3 297 x420 mm 8 5 205...

Page 334: ...nd then select Properties for that machine c Continue to Step 4 3 From the print server if applicable open the Properties of the desired job a Double click on the job from either the Hold or Printed J...

Page 335: ...Do you need to shift any full page images in order to ensure they fit on the finished booklet These are important questions which can affect the output of your booklet jobs especially if you are using...

Page 336: ...hin the finisher or with the SquareFold Trimmer Module always begin your troubleshooting with the SquareFold Trimmer Module Clearing jams Use the following procedure to clear jams or faults and then r...

Page 337: ...s faults along the finisher path 11 Follow the instructions displayed on the machine UI to resume printing Clearing E1 E2 jams Use the following procedure to clear jams when the E1 and or E2 LED is li...

Page 338: ...the jammed paper 5 Close the left cover of the Trimmer unit 6 If you opened the right cover of the finisher in Step 3 close the cover Note A message will be displayed and the machine will not operate...

Page 339: ...d Trimmer Module control panel 1 Make sure that the machine is not in operation and press the button on the right cover of the Trimmer unit to open the cover 2 Remove the jammed paper 3 Close the righ...

Page 340: ...Fault code Jam fault with the SquareFold Trimmer Module 013 100 013 101 013 102 013 103 013 104 013 105 013 106 013 303 013 915 013 916 013 917 013 918 013 919 1 Open the Top Left and Right Covers of...

Page 341: ...eFold Trimmer Module 2 Close the SquareFold Trimmer Module Top Left and Right Covers 3 If fault persists power off on the machine 4 If fault persists call for service The Trimmer Waste Container is fu...

Page 342: ...e s UI to resume printing 3 If fault persists power off on the machine 4 If fault persists call for service Technical data Specifications Specifications Item Paper size Maximum 13 x 18 in 330 x 457 mm...

Page 343: ...attached to the machine The Standard Finisher Plus supports a number of optional finishing devices ranging from light production print engines to futuristic devices that utilize other communication an...

Page 344: ...nisher Module includes the following components Function Component No Output prints are fed from the machine through the required Interface Module to the Finisher Module which then feeds the prints to...

Page 345: ...l Stacker middle tray 7 Open to clear paper jams replace staples clear jammed staples or remove the scraps from the puncher Right cover 8 The optional Folder tray receives copies when you select C fol...

Page 346: ...e Fold option is available only with the Booklet Maker Finisher C Fold A C Fold has two folds which creates a three panel output Z Fold A Z Fold has two folds that are folded in opposite directions re...

Page 347: ...nequal which allows one edge of the Z Fold Half Sheet to have a longer edge and the longer edge allows for stapling or hole punching Loading paper tabs in Tray 8 T1 Post Process Inserter 1 If necessar...

Page 348: ...es screen may be displayed on the UI 5 Select OK to save the information and close the Tray Properties window Finishing Transport Finishing Transport main components The Finishing Transport is compris...

Page 349: ...tailed information on the Reason Status LED Color Location The Finishing Transport power is on and functioning properly ON Green Power indicator The Finishing Transport power is off OFF May be one of...

Page 350: ...www xerox com for the latest Consumable Replaceable Units CRUs part numbers Store supply items and Xerox parts in their original packages in a convenient location Supply Unit Shipped with finisher Reo...

Page 351: ...the staple cartridge from the unit 5 Push a new staple cartridge into the unit 6 Reinstall the cartridge unit to its original position in the finisher 7 Close the Right Cover on the finisher Note A m...

Page 352: ...tainer 1 Make sure that the machine has stopped printing 2 Open the Right Cover on the finisher 3 Locate the Staple Waste Container R5 in the finisher and move the lock lever to the unlock position 4...

Page 353: ...to the Customer Support Center 6 Hold the new staple waste container by the R5 handle area and push it into the machine Note To prevent injury do not put your fingers on top of the container 7 Push R5...

Page 354: ...to empty the Punch Waste Container Caution Only remove the Punch Waste Container while the system is powered ON If you switch off the power when emptying the container the machine cannot detect that...

Page 355: ...5 Reinsert the empty container into the machine 6 Close the Right Cover on the finisher Note A message will display and the machine will not operate if the right cover is open even slightly 19 13 Xer...

Page 356: ...on 2 Open cover 1e and then remove the jammed paper and all paper loaded in the tray Note If paper is torn check inside the machine and remove it 3 Fan the paper you removed making sure that all four...

Page 357: ...cover is open even slightly Paper jams inside the finisher left cover Paper jams at lever 1a and knob 1c 1 Make sure that the machine has stopped printing 2 Open the finisher left cover 3 Move lever 1...

Page 358: ...l position 5 Close the finisher left cover completely Note The machine will not operate if the cover is open even slightly Paper jams at lever 1d 1 Make sure that the machine has stopped printing 2 Op...

Page 359: ...move it 4 Move the lever 1d to the original position 5 Close the finisher left cover completely Note The machine will not operate if the cover is open even slightly Paper jams at lever 1b 1 Make sure...

Page 360: ...per Note If paper is torn check inside the machine and remove it 4 Move the lever 1b to the original position 5 Close the finisher left cover completely Note The machine will not operate if the cover...

Page 361: ...pieces of paper are cleared before proceeding with your print jobs 1 Make sure that the machine has stopped printing 2 Open the Right Cover on the finisher 3 Move the levers 3b and 3d remove the jamm...

Page 362: ...the right cover is open even slightly Paper jams at lever 3e and knob 3c Tip Always ensure that all paper jams including any small ripped pieces of paper are cleared before proceeding with your print...

Page 363: ...he finisher Note A message will display and the machine will not operate if the right cover is open even slightly Paper jams at lever 3g and knob 3f Tip Always ensure that all paper jams including any...

Page 364: ...e If paper is torn check inside the machine and remove it 4 Return the lever 3g its original position 5 Close the Right Cover on the finisher Note A message will display and the machine will not opera...

Page 365: ...with your print jobs 1 Make sure that the machine has stopped printing 2 Open the Right Cover on the finisher 3 Move the lever 4b and turn the knob 3a remove the jammed paper Note If paper is torn che...

Page 366: ...2a and knob 3a Paper jams at lever 2b and knob 2c Remove jams at knob 2c levers 2e and 2f and the folder output tray 2d Paper jams at the folder output tray 2d and at lever 2g Note Remedies differ ac...

Page 367: ...the finisher Note A message will display and the machine will not operate if the right cover is open even slightly Paper jams at lever 2b and knob 2c Tip Always ensure that all paper jams including a...

Page 368: ...f paper is torn check inside the machine and remove it 4 Return the lever 2b to its original position 5 Close the Right Cover on the finisher Note A message will display and the machine will not opera...

Page 369: ...ding with your print jobs 1 Make sure that the machine has stopped printing 2 Open the Right Cover on the finisher 3 Pull out the folder output tray 2d swing lever 2e to the right and remove the jamme...

Page 370: ...nal position and close the output tray 2d 6 Close the Right Cover on the finisher Note A message will display and the machine will not operate if the right cover is open even slightly Paper jams at 2d...

Page 371: ...s torn check inside the machine and remove it 4 Return the opened lever 2g to its original position and close the output tray 2d 5 Close the Right Cover on the finisher Note A message will display and...

Page 372: ...n the Right Cover on the finisher 3 Move the levers 4b and 4c remove the jammed paper Note If paper is torn check inside the machine and remove it 4 Return the opened levers 4b and 4c their original p...

Page 373: ...inisher top tray Paper jams at the finisher stacker tray Note Remedies differ according to the paper jam location Follow the instructions displayed to remove the jammed paper Paper jams at finisher to...

Page 374: ...he machine has stopped printing 2 Remove jammed paper from the finisher stacker tray Note If paper is torn check inside the machine and remove it 3 Open and close the finisher right cover Note The mac...

Page 375: ...f paper is torn check inside the Finishing Transport and remove it 1 Open the Finishing Transport front door 2 Grasp the green handle 1 and gently pull downwards 3 Remove the jammed paper For a paper...

Page 376: ...ll ripped pieces of paper are cleared before proceeding with your print jobs If paper is torn check inside the Finishing Transport and remove it 1 Open the Finishing Transport front door 2 Grasp the g...

Page 377: ...any small ripped pieces of paper are cleared before proceeding with your print jobs If paper is torn check inside the Finishing Transport and remove it 1 Open the Finishing Transport front door 2 Gra...

Page 378: ...he Finishing Transport and remove it 1 Open the Finishing Transport front door 2 Grasp the green handle 4 and gently pull toward the right 3 Remove the jammed paper 4 Check for and remove any jammed p...

Page 379: ...hown in the figure above contact our Customer Support Center Note Depending on the type of paper that is being stapled the stapled nails may be bent If the bent nails are stuck inside the machine they...

Page 380: ...finisher 4 Check the inside of the finisher for any remaining staples and if necessary remove them 5 Open the staple cartridge unit as shown and remove the jammed staple Warning To avoid injury to you...

Page 381: ...nishing Module and Finishing Transport paper paths and clear them If necessary power Off On the machine and if necessary resend restart your print job If the fault persists contact the Customer Suppor...

Page 382: ...ault persists contact the Customer Support Center Registration clutch solenoid fault 051 210 Diverter solenoid fault 051 211 Finishing Transport firmware fault upgrade 051 310 Third party DFA fault co...

Page 383: ...e correct profile value refer to the System Administration Guide Profiles chapter for more information If ncessary refer to the DFA user documentation for setting changing profile values If necessary...

Page 384: ...5 in Trays Supported Paper Weight Top Tray 55 350 gsm Stacker middle Tray 55 300 gsm Booklet Tray optional Booklet Maker Finisher only Center binding 64 300 gsm Center folding 60 105 gsm Optional C Z...

Page 385: ...Minimum B5 Executive 7 25 x 10 5 in Staple position 1 location front angled stapling center parallel stapling back paralel stapling 2 locations parallel stapling 4 locations A4 LEF and 8 5 x 11 in LEF...

Page 386: ...hts Booklet Capacity 64 80 gsm Uncoated 25 sheets 81 90 gsm Uncoated 20 sheets 91 105 gsm Uncoated 10 sheets 106 128 gsm Uncoated 10 sheets Coated 10 sheets 129 150 gsm Uncoated 10 sheets Coated 10 sh...

Page 387: ...eets to be folded 1 sheet Capacity Minimum 30 sheets When usinig Xerox 20 lb 75 gsm paper Paper type 16 24 lb 64 90 gsm Output tray C Z Folder tray Finishing Transport specifications Specification Ite...

Page 388: ...Xerox Color 800 1000 Press 19 46 User Guide Standard Finisher Plus...

Page 389: ...rs 3 3 Customer Replaceable Units CRUs 3 2 dry ink toner cartrdige 3 2 dry ink toner waste bottle 9 20 replacing a dry ink toner cartridge 9 18 replacing a dry ink toner waste bottle 9 21 replacing co...

Page 390: ...Interface Module 14 3 problem solving 14 4 J Job summary 3 6 L Language Language button 1 3 Logon as Administrator 5 1 logon button 1 3 Logon levels Administrator Operator Administrator Technical Key...

Page 391: ...19 35 area 4 19 36 areas 4b and 4c 19 30 at 2c 2e 2f and 2d 19 27 at 2d and lever 2g 19 28 finisher stacker tray 17 32 19 32 finisher top tray 17 31 19 31 lever 1a and knob 1c 19 15 lever 1b 17 18 19...

Page 392: ...print jobs 6 3 Printed output problems curl 10 6 Image quality defects 10 46 misfeeds 10 5 multisheet feeds from a paper tray 10 5 output not on desired paper size 10 4 paper curl settings on the IM...

Page 393: ...17 18 19 17 lever 1d 17 17 19 16 lever 2a and knob 3a 19 24 lever 2b and knob 2c 19 25 lever 3b and 3d 19 19 lever 3e and knob 3c 19 20 lever 3g and knob 3f 19 21 lever 4b and knob 3a 19 23 Tray 8 Pos...

Page 394: ...ck in Trays 1 and 2 6 1 loading tab stock in Trays A1 1 and A1 2 OHCF 13 4 loading transparencies in Trays 1 and 2 6 2 loading transparencies in Trays A1 1 and A1 2 OHCF 13 5 with 1 Sided print jobs w...

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Summary of Contents for Stacker 1000

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Xerox Stacker 1000, User Manual, Page: 103 / 396

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Summary of Contents for Stacker 1000

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