Xerox Phaser EX7750, Job Management Manual

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C
C-1 Troubleshooting
This appendix describes error messages you might see, and provides some
troubleshooting guidelines should a problem arise with the EX7750, Command
WorkStation, or Command WorkStation LE. If you cannot resolve a problem after
referring to this chapter, contact your authorized service/support center.
Error messages
Error messages can result from problems with the job, the EX7750, Command
WorkStation, Command WorkStation LE, Fiery Spooler, or the printer. When
an error interferes with printing, you will see a message in the Activity Monitor of
Command WorkStation or Command WorkStation LE. The status bar that displays
the message indicates the process in which the error occurred.
An error message for the EX7750 sometimes remains displayed on Command
WorkStation or Command WorkStation LE even after you resolve the error. There
might be a brief delay while the EX7750 communicates the resolution of the error to
the application. Printing will resume and the Command WorkStation or Command
WorkStation LE window will be updated after a short delay.
If you encounter a EX7750 message alerting you to check the power and cable, there
may be a problem with the printer power or cable connection. Check to make sure the
printer is turned on. Make sure the cable connection between the EX7750 and the
printer has not come loose. When the cable is securely connected to both the EX7750
and the printer, the EX7750 resumes printing.
For information about resolving printer-related errors, see the printer documentation.
You can cancel the pending print job while you attend to a given error condition.
Appendix C:
Troubleshooting