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Phaser 3300MFP Service Manual

5-5

Print-Quality Troubleshooting

Checklist Before Troubleshooting Image Quality

Check the following items prior to performing troubleshooting. These
procedures may help to resolve the problems without troubleshooting the
printer.

1. Clean the Laser Unit window using a Q-tip or a dry, lint-free cloth to wipe

the window.

2. Check the Transfer Roller for damage.

Characters have jagged or uneven edges.

If you are using downloaded fonts, verify that the fonts are supported
by the printer, the host computer, and software application.

b. From the Start menu, go to Settings > Printers and Faxes.

Select Phaser 3300MFP/Phaser 3300MFP PCL6. Right click on the
printer icon and select Printing Preferences.

d. Click the Graphic tab. Under Image Mode, select Text

Enhancement. Click OK.

s3300mfp-195

Fuzzy Text

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Summary of Contents for Phaser 3300

Page 1: ...Phaser 3300MFP Multi Function Printer Phaser 3300MFP Service Manual...

Page 2: ......

Page 3: ...tion Product Warning The following servicing instructions are for use by qualified service personnel only To avoid personal injury do not perform any servicing other than that contained in the operati...

Page 4: ...Xerox Corporation XEROX CentreWare Phaser PrintingScout and Walk Up are trademarks of Xerox Corporation in the United States and or other countries Adobe and PostScript are trademarks of Adobe System...

Page 5: ...h a task A note can provide additional information related to a specific subject or add a comment on the results achieved through a previous action Caution A caution indicates an operating or maintena...

Page 6: ...in the printer Use caution to avoid personal injury Warning Use caution to avoid personal injury Use caution or draws attention to a particular component Refer to the manual s for information Do not...

Page 7: ...the product loses its ground connection contact with conductive parts may cause an electrical shock A protective ground connection by way of the grounding conductor in the power cord is essential for...

Page 8: ...plying power to the unit under test to avoid potential shock After removing a static sensitive assembly from its anti static bag place it on a grounded conductive surface If the anti static bag is con...

Page 9: ...ilated area Warning Labels Read and obey all posted warning labels Throughout the printer warning labels are displayed on potentially dangerous components As you service the printer check to make cert...

Page 10: ...various state and local laws it may be illegal to dispose of the cartridge into the municipal waste Check with the local waste officials for details on recycling options or the proper disposal proced...

Page 11: ...ucted to do so by a service procedure Servicing Mechanical Components When servicing mechanical components within the printer manually rotate the Drive Assemblies Rollers and Gears Warning Do not try...

Page 12: ...lifting and handling techniques when moving the printer Always move the printer separately from Tray 2 When shipping the printer repack the printer using the original packing material and boxes or a...

Page 13: ...re is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning t...

Page 14: ...ngerous for the consumer nor for the environment To ensure compliance with European Union regulations use shielded interface cables A signed copy of the Declaration of Conformity for this product can...

Page 15: ...roubleshooting procedures for error messages and jam error codes displayed on the Control Panel display or on the CWIS status page Section 4 General Troubleshooting This section explains the operation...

Page 16: ...xiv Phaser 3300MFP Service Manual...

Page 17: ...Specifications 1 15 Fax Specifications 1 15 Network Specifications 1 17 Paper Handling Specifications 1 17 Print Cartridge Specifications 1 18 CentreWare IS 1 19 Accessing CentreWare IS 1 19 2 Theory...

Page 18: ...8 Multi Feeding 4 8 Paper rolled in the fuser 4 8 Paper rolled in the OPC 4 9 Defective ADF 4 9 Printing Problems Malfunction 4 10 Defective Operation LCD WINDOW Display 4 10 Defective LCD Operation 4...

Page 19: ...ecklist Before Troubleshooting Print Quality 5 4 Checking the Printer Condition 5 4 Checklist Before Troubleshooting Image Quality 5 5 Print Quality Specifications 5 7 Operating Environment 5 7 Qualit...

Page 20: ...in the Disassembly Text 8 5 Maintenance Items and Consumables 8 6 ADF Pickup Assembly PL 13 0 4 8 6 ADF Rubber Pad PL 13 0 3 2 8 7 Transfer Roller 8 8 Pick Up Roller PL3 0 3 9 8 9 Fuser Assembly PL3 0...

Page 21: ...st 2 0 Cover Assembly 9 8 Parts List 3 0 Middle Cover Assembly 9 10 Parts List 4 0 Front Cover 9 11 Parts List 5 0 Rear Cover Assembly 9 12 Parts List 6 0 Frame 9 13 Parts List 7 0 Fuser Drive Assembl...

Page 22: ...oard to Main and Flat Motors Clutches Sensors Laser Interlock 10 10 Control Board to HVPS CRUM Paper Empty Sensor 10 11 Control Board to Opt Tray Control Panel ADF Board 10 12 Control Board to Modem B...

Page 23: ...1 Chapter General Information In this chapter Printer Introduction and Overview Printer Configuration Parts of the Printer Printer Options Maintenance Items Consumables Specifications CentreWare IS...

Page 24: ...media card stock and envelopes The Output Tray holds 150 sheets facedown The Face up Tray holds 1 sheet and is used when printing or copying on specialty media and heavy stock The printer options add...

Page 25: ...m A4 600 dpi Duplex ipm 21ipm Ltr 19ipm A4 600dpi Printer Resolutions dpi Normal 600 x600 Best 1 200 x 1 200 Fonts PostScript 3 Fonts Standard PCL6 Fonts Standard Interface USB 2 0 Hi Speed Standard E...

Page 26: ...width guides 11 Optional tray 2 3 Document input tray 12 Multi purpose tray 4 Scanner lid 13 Output support 5 Document output tray 14 USB memory port 6 Control panel 15 Multi purpose tray extension 7...

Page 27: ...nformation Rear View 1 Control Board Cover 6 Extension telephone socket EXT 2 Network port 7 Duplex unit 3 USB port 8 Power receptacle 4 Optional tray 2 cable connector 9 Power switch 5 Telephone line...

Page 28: ...N The Phaser 3300MFP can be used with a wired LAN LED State Printer State Active LED Random Blink Normal NPC Normal packet receive Active LED Regular Blink Normal NPC No Packet Active LED Off On Maint...

Page 29: ...emory device when it is inserted into the USB memory port on the front of your machine 6 Fax Activates Fax mode 18 Duplex Allows you to print documents on both sides of the paper 7 Copy Activates Copy...

Page 30: ...up to 256 MB for a maximum of 320 MB Memory modules must meet the following characteristics 200 Pin DDR2 DIMM 8 chip type Unbuffered Non parity The printer s Configuration page lists the amount of RA...

Page 31: ...dge used in the printer The Print Cartridge has a CRUM Customer Replaceable Unit Meter to record the usage information A CRUM counts the amount of remaining toner When toner empty is detected Life End...

Page 32: ...ridge 15 7kg Gross Weight with package 21 7kg LCD 16 2 Char Export common w o backlight I O Interface IEEE 1284 USB 2 0 Ethernet 10 100 base Tx Embedded type MPU CHORUSm 300MHz System Bus 100MHz Power...

Page 33: ...Transfer Roller 70 000 Pages Fuser Unit 80 000 Pages ADF Roller 60 000 Pages Device Memory Standard Max 96MB 320MB Std Max Standard memory is 64MB 32MB expansion Max memory is 64MB 256MB Type SDRAM Ex...

Page 34: ...ion Normal Up to 1200dpi Effective Output Addressable 1200x1200dpi Toner Save Yes Memory 16MB FPOT From Stand by Less than 8 5 sec From Ready Duplex Print Yes Printable Area 208 x 273 mm Letter Halfto...

Page 35: ...00dpi Photo 600x300dpi Other N A FOOT Stand by Less than 8 5 sec From Ready From Cold Status Less than 31 5 seconds Copy Speed Letter SDMC at all mode 30cpm Ltr 28cpm A4 SDMC Single Document Multiple...

Page 36: ...arge No of Copies Special Copy N up copy 2 up 4 up ADF only Special Copy Auto Fit Copy Yes Platen only Special Copy AID Copy Yes Platen only Copy 2 side printed original document into one page ex ID C...

Page 37: ...electable in Tech mode Pause Yes Auto Redial Yes Last Number Redial Yes Distinctive Ring Yes Caller ID No External Phone Interface Yes Report List Print out Tx Rx Journal Yes Confirmation Yes Help Lis...

Page 38: ...21ppm LTR Std mode Receive Mode Fax TEL Ans Fax DRPD Memory Capacity 8MB Optional No Max locations to store to 1 Group Dial 229 locations Fax Forward Yes On Off both Sent and Received Broadcasting up...

Page 39: ...onal Cassette 250sheets Output Capacity Face Down 150Sheets 20lb Face Up 1Sheet Output Control Face Up Down controlled manually by opening rear cover Paper Size Main Tray A4 A5 Letter Legal Executive...

Page 40: ...on Print Cartridge Specifications Characteristic Specification Toner Type One Piece Type Print Cartridge Toner Life Initial 4Kpages ISO 19752 Standard Test Pattern running Standard 4Kpages High yield...

Page 41: ...is displayed 4 Various types of information are located under different categories Status Provides General Status information of the printer Print Prints the Printer or Network Configuration pages an...

Page 42: ...1 20 Phaser 3300MFP Service Manual General Information The Index button provides links to specific topics in CWIS and a site map for rapid navigation through the CWIS site...

Page 43: ...2 Chapter Theory of Operation In this chapter Phaser 3300MFP Operational Overview Mechanical Parts Specifications Engine F W S W Descriptions...

Page 44: ...y flash memory within system program and to control whole system Main function block Completely Integrated System for Embedded Applications PVC Dual Single Beam LVDS Pad VDO HSYNC Support A3 1200 dpi...

Page 45: ...empty the CPU sends a Paper Empty message to the Control Panel display MPT Sensing By operation of Actuator on the frame MP Sensor Photo interrupter on the HVPS reports to the CPU whether is present o...

Page 46: ...orted Cover Open Sensing The Cover open sensor is located on the HVPS After the front cover is opened 24VS DC fan Solenoid Main Motor Polygon motor part of LSU and HVPS which is supplied to the each u...

Page 47: ...eed Section Paper Tray Feed Method Universal Cassette Type Feed Standard Center Loading Capacity Cassette 250 Sheets 75 g m2 20 lb Standard Paper Multi purpose Tray Feeding method Multi purpose tray M...

Page 48: ...2 6 Phaser 3300MFP Service Manual Theory of Operation Transfer Assembly In Warranty Life time Within 70 000 sheets printing s3300mfp 147...

Page 49: ...Assembly The MAIN Motor assembly drives the Cassette MPT and Print Cartridge The EXIT Motor assembly drives the fuser exit roller and the initial duplex feeding The DUPLEX Motor assembly drives the d...

Page 50: ...ual Theory of Operation Fuser Assembly Fusing Type Halogen Lamp R2 Heat Roller 28 3 with 0 1 Crown Pressure Roller Electrically conductive Thermistor Temperature Detecting Sensor Thermostat Overheat P...

Page 51: ...nd then Hsync is generated When the rotation of polygon motor is steady it is time of LSU ready status for printing If either of two condition is not satisfied LSU error is expected Scanner ADF Scanni...

Page 52: ...the cleaning blade Waste toner Room for the recycled toner No shutter for protecting the OPC Drum 1 35KV s3300mfp 151 Laser Scanning Unit LSU Charging Roller Cleaning Blade Transfer Roller Developing...

Page 53: ...1 Theory of Operation Duplex Unit Duplex printing function as factory option Available Paper Letter Oficio Legal Folio and A4 Optional Tray SCF For customer convenience in managing paper Capacity 250...

Page 54: ...Cassette Friction Pad Type MP Friction Pad Type Driver Type Driving by Gearing from Main Motor Pickup Roller Driver Solenoid Pickup Roller Rubber Material EPDM IR 1 6 or more Pickup Velocity 217 27 m...

Page 55: ...lectrolysis Ni Coating Life Span Print over 70 000 sheets in 15 30 C Driver Assembly Motor Spec BLDC 62 PM 55 Motor 2 2 Bipolar PM 42 Motor 2 2 Bipolar Pull Out Torque BLDC 62 1500 gf cm based on actu...

Page 56: ...0 022 or less in Vision System Orthogonality SPEC 1 0 mm or less Acoustic Noise Warming Up 49 dB or less Printing 54 dB or less Copying 55 dB or less Stand by 39 dB or less Fuser The fuser consists o...

Page 57: ...h 254 mm Valid length 224 mm OD 28 3 0 05 Coating incl Crown 0 05 0 15 Material AL AL5052 PFA Coating Thickness 0 9 mm Coating Material PFA 100 Coating Thickness 20 um Thickness after abrasion GND Typ...

Page 58: ...peed as the paper feeding speed It creates the HSYNC signal and sends it to the engine when the laser beam of the LSU reaches the end of the polygon mirror and the engine detects the HSYNC signal to a...

Page 59: ...6 0 sec time to stable rotational speed Mirror Facet number 4 faces Inner diameter 14 14 mm Jitter LF Max 0 030 within image height of 105 105 mm range RF Max 0 020 Motor Driver Supply voltage 24 V 10...

Page 60: ...CRUM CRU Monitor OPC Cleaning Collect the toner by using cleaning blade FILM OPC Handling of wasted toner Collect the wasted toner in the cleaning frame by using cleaning blade OPC Drum Protecting Sh...

Page 61: ...based on Conexant DAA Data Access Arrangement Solution and is roughly composed of two kinds Chip Solution CX86710 SFX336 Existing Modem Chip which adds SSD System Side Device for interfacing between...

Page 62: ...bit deletion ITU CRC 16 or CRC 32 check sum error detection FSK flag pattern detection during high speed receiving Tone modes and features Programmable single or dual tone generation DTMF receiver Ton...

Page 63: ...evel to LSD by Coil Turns Ratio 1 1 16 Clock Clock is supplied by transformer from SSD to LSD and there is PWROUT to adjust output impedance of Clock Out Driver is inside SSD and CLKSHIGH Resistor to...

Page 64: ...ate Characteristic 1 DC Resistance a DP Dial Mode Direct Current 30 mA 50 300 ohm b DTMF Dial Mode Direct Current 20 mA 50 540 ohm 2 Ring Sensitivity a Ring detection Voltage 40 Vrms 150 Vrms conditio...

Page 65: ...Scan Image Control Specification a Minimum Scan Line Time 0 7062 ms b Scan Resolution Max 600 DPI c Scan Width 216 mm d Main function Internal 12 bit ADC White Shading Correction Gamma Correction CCD...

Page 66: ...rive current drive and fan drive The signals from the paper feed jam sensor and paper empty sensor are direct inputs to the Control Board Printing Method Laser based Electro photography Supported Oper...

Page 67: ...ngle Beam LVDS Pad VDO HSYNC Support A4 600 dpi multi pass color PVC Dual Single Beam LVDS Pad VDO HSYNC Support A3 1200 dpi multi pass color UART 5 Channels Channel 0 supports DMA interrupt Operation...

Page 68: ...us Interface Ethernet AMBA Bus Test JTAG ARM920T I O cache 16KB 16KB External DMA Controller up to BCH CIP4E Codec_DMA Clock Reset Generator 2 PLL RTC UART SCH Engine Controller LSU I F Pulse Width Mo...

Page 69: ...F SDMP 30 cpm Letter ADF MDSP 20 cpm A4 Text or Text Photo 10 cpm A4 Photo Reduce Enlarge Platen 25 400 1 increments ADF 25 100 1 increments Non printable Area 4 mm Top Bottom and each Side Copy Count...

Page 70: ...Rising Time 100 ms Max Output Voltage Falling Time 100 ms Max Fluctuating transfer voltage with environmental various 650 V Duty 10 5 KV Duty 90 Environment Recognition Control Method The THV PWM ACT...

Page 71: ...t Voltage Falling Time 50 ms Max Output Loading range 10 1000 Output Control Signal BIAS PWM the CPU is HV output when PWM is low 2 SMPS Switching Mode Power Supply It is the power source of entire sy...

Page 72: ...IN CON35VPIN 11 13 15GND PIN 12 14 16 CON324VPIN 3 5 7 9GND PIN 4 6 8 10 3 Rated Output 5 V 5 4 75 5 25 V 24 V 10 21 6 26 4 V 4 Max Output Current 3 A 4 4 A 5 Peak Loading Current 3 6 A 5 3 A 1 ms 6 R...

Page 73: ...0 A PEAK In other conditions Rising Time within 2 sec Falling Time over 20 ms Surge Bi Wave 3 KV Normal 6 KV Common Environment Condition Operating temperature range 10 32 C Storage Shipping temperatu...

Page 74: ...flashes From the flashing light the Triac light receiving part takes the voltage and the voltage is supplied to the gate of Triac and flows into the Triac As a result the AC current flows in the lamp...

Page 75: ...up paper cannot be entered due to paper is not fed After picking up paper entered but it cannot reach to the feed sensor in certain time due to slip etc After picking up if the feed sensor is not on...

Page 76: ...uring stand by printing or warm up mode When this happens the engine stops all functions and processes The engine then reports the error status to the main system An error message is then displayed on...

Page 77: ...r state Also the engine informs the error status of the main system and the error message is displayed at LCD window to inform the error status of the user By Hsync When the polygon motor is ready the...

Page 78: ...derstand and transfers data to spooler Stand alone Application offers the various printing application DMS Document Management System RCP Remote Control Panel Printer Status Monitor Network Management...

Page 79: ...ort and offer the result of printing The Firmware Side is made up of Network Interface Card relays communications between Host and kernel using various network protocols Kernel manages the flow contro...

Page 80: ...When the user starts to print the desired document to a PCL or PS string the Driver translates the all graphic data and sends the data to the host spooler b The Port monitor managing the network port...

Page 81: ...3 Chapter Error Messages and Codes In this chapter Introduction Jam Error Codes Error Messages...

Page 82: ...error code is covered in General Troubleshooting on page 4 1 Print quality problems are covered in Print Quality Troubleshooting on page 5 1 Jam Error Codes JAM 0 Description 1 Paper does not leave th...

Page 83: ...d or Shaft Pickup 4 If the paper feeds into the printer and Jam 0 occurs check feed sensor of the Control Board Check and Cause Solution 1 If the paper is jammed in front of or inside the fuser 1 Repl...

Page 84: ...xit is deformed Check if the lever part is deformed in shape Check whether burrs occur in the assembly part of the actuator exit or not and if the actuator is smoothly operated Check for foreign matte...

Page 85: ...lage and performance of the exit assembly Check and Cause Solution 1 Paper can not operate a duplex sensor 1 Replace the HVPS or Control Board 2 Paper can not reach a duplex sensor due to a paper jam...

Page 86: ...r 1 Replace a HVPS or Control Board 2 Paper cannot reach the registration sensor after it has passed the duplex sensor 2 If leading edge of a paper is jammed on A check operation of guide front If it...

Page 87: ...ort is wrong Check the protocol or server port Data Read Fail Check USB Memory Time expired while reading data Try again Data Write Fail Check USB Memory Storing to the USB memory failed Check the ava...

Page 88: ...t cartridge you have installed is not for your printer Install a Xerox genuine print cartridge designed for your printer Low Heat Error Cycle Power There is a problem in the fuser unit Unplug the powe...

Page 89: ...ransmit after more memory becomes available Alternatively split the transmission into more than one operation MP Tray Paper Empty There is no paper in the multi purpose tray Load paper in the multi pu...

Page 90: ...terface card Configure your network interface card correctly Stop Pressed Stop Clear has been pressed during a fax transmission Try again Toner Empty The print cartridge has run out of toner The machi...

Page 91: ...e is installed If you select continue you can keep printing but the quality cannot be guaranteed and the product support is no longer provided If you want to change the selection turn the printer off...

Page 92: ...3 12 Phaser 3300MFP Service Manual Error Messages and Codes...

Page 93: ...rocedure for Checking the Symptoms Tech Mode Paper Feeding Problems Printing Problems Malfunction Fax Phone Problems Copy Problems Scanning Problems Print Cartridge Service Network Problems Troublesho...

Page 94: ...btain a detailed description of the problem from the customer Power On Indicate Error Message Ready or Power save Test Print Printing Quality is Normal Refer to Solution of Image Problem Refer to Erro...

Page 95: ...has entered service tech mode Setting up System in Tech Mode Data Setup SEND LEVEL You can set the level of the transmission signal Typically the Tx level should be under 12 dBm Caution The Send Fax L...

Page 96: ...djusts to 2400 bps This ensures that the error rate remains below the set value You can select the rate between 5 and 10 CLEAR ALL MEMORY The function resets the system to factory default settings Thi...

Page 97: ...his feature to test the machine s DRAM The result appears in the LCD display If all memory is working normally the LCD shows OK ROM Test Use this feature to test the machine S ROM The result and the s...

Page 98: ...ty is poor perform this function to check the condition CCD unit When the scan unit becomes dirty it can alter the shading value If your copy has black lines or is blurred adjust the shading setting M...

Page 99: ...col during the most recent sending or receiving operation Use this list to check for send and receive errors If a communication error occurs while the machine is in TECH mode the protocol list will pr...

Page 100: ...ry 2 Friction pad is contaminated with foreign matter oil 2 Clean the friction pad with soft cloth dampened with water 3 The face of paper is smudged 3 Use the smooth paper Check and Cause Solution 1...

Page 101: ...s curled 2 How to remove the rolled paper in the OPC Remove the paper while turning the OPC against the ongoing direction Clean fingerprints on the OPC gently with soft cloth dampened with water or ti...

Page 102: ...OPE HARNESS is connected to the Connection Board correctly 2 After confirming that OPE HARNESS is connected to the Connection Board correctly if it is so then replace the OPE Assembly and Control Boa...

Page 103: ...uator of the paper sensor 1 Replace the defective actuator 2 Replace the Control Board Check and Cause Solution 1 The hook lever in the Front Cover may be defective 1 Replace the hook lever if defecti...

Page 104: ...nd Cause Solution 1 Check if the power input and SMPS output are normal 1 Replace the power supply cord or SMPS 2 Check for defective of LCD Panel on the front cover if the LCD of Panel does not appea...

Page 105: ...ing the Control Panel Assembly 3 Check the connection of HARNESS between the LIU and the Control Board 3 Check the Speaker connection and try to replace it 4 Check if the SPEAKER is connected correctl...

Page 106: ...RECEIVE tone while MODEM testing in the TECH Mode 2 If the MODEM testing is abnormal replace the Control Board Check and Cause Solution 1 Check if there is NOISE when pressing Manual dial 1 If it mak...

Page 107: ...side to check the image quality of another machine receiving a FAX 2 Check if the FAX status of the forwarding side is normal Check and Cause Solution Check if the RECEIVE Mode is TEL MODE or FAX MODE...

Page 108: ...hading profile 2 Correct the shading profile in Tech Mode 3 Replace the Control Board Check and Cause Solution 1 Check the CCD problem in Control Board 1 Check the CCD harness contact 2 Check shading...

Page 109: ...hooting Check and Cause Solution 1 Check the USB Cable 1 If the PC and the cable are not connected properly reconnect it 2 Check if the driver is installed properly 2 Send a test page from the PC 3 Ch...

Page 110: ...e to solve the problem thoroughly Redistributing Toner When the print cartridge is near the end of its life white streaks or light print occurs The LCD displays the warning message Toner Low You can t...

Page 111: ...MFP Service Manual 4 19 General Troubleshooting 4 Save the box and the cover for shipping Slide the new print cartridge in until it locks into place 5 Close the front cover s3300mfp 073 s3300mfp 074 s...

Page 112: ...ically Measure the interval and weigh the print cartridge 3 If the cycle of noise is about 2 seconds the toner inside the print cartridge has been nearly exhausted Purchase and replace with a new prin...

Page 113: ...White spots occur in the image periodically 2 If white spots occur in a black image at intervals of 75 mm or black spots occur elsewhere the OPC drum is damaged or foreign substance is stuck to the su...

Page 114: ...l to free it or if necessary carefully disassemble then reassemble the terminal and spring assembly Totally contaminated black Black image printed out 2 Totally contaminated black Black image printed...

Page 115: ...CWIS using the new name 3 After turning on the printer wait 3 minutes then check it again 4 Make sure that your Macintosh is connected to the network through Ethernet 5 When the Macintosh and network...

Page 116: ...s completed But upgrading is not executed An IP address should be assigned to upgrade the Firmware Make sure that IP address is entered in Print Server If an IP address is not entered reassign it and...

Page 117: ...re Roller 4 Developing Roller 8 No Roller Abnormal image period Kind of abnormal image 1 OPC Drum 75 5 mm White spot Block spot 2 Charge Roller 37 7 mm Black spot 3 Supply Roller 53 2 mm Horizontal de...

Page 118: ...4 26 Phaser 3300MFP Service Manual General Troubleshooting...

Page 119: ...5 Chapter Print Quality Troubleshooting In this chapter Print Quality Problems Overview Checklist Before Troubleshooting Print Quality Print Quality Specifications Print Quality Troubleshooting...

Page 120: ...perating Compare this to Operating Environment on page 5 7 Extreme temperature and humidity can adversely affect the xerographic and fusing characteristics of the printer When analyzing a print qualit...

Page 121: ...5 12 Dark or Black Image on page 5 13 Uneven Density on page 5 13 Background on page 5 14 Ghost 1 on page 5 14 Vertical White Line on page 5 10 Vertical Black Line and Band on page 5 10 Horizontal Bla...

Page 122: ...e applications to replicate the problem and check the amount of toner available If the toner is low you can extend the Print Cartridge life by removing the Print Cartridge page 8 18 from the printer a...

Page 123: ...Roller for damage Characters have jagged or uneven edges a If you are using downloaded fonts verify that the fonts are supported by the printer the host computer and software application b From the St...

Page 124: ...s are set correctly in your software application c Perform internal test prints i e printer s Demo Page etc and evaluate the prints Printing on both ends of the transparencies is faded This occurs whe...

Page 125: ...in a critical environment such as 85 at 10 C 50 F Quality Paper The print quality is best when quality paper is fed from the tray The print quality is evaluated on the maximum size of each standard p...

Page 126: ...e is ghosting at 62 8 mm and 77 6 mm intervals page 5 15 Ghost 4 page 5 15 Vertical White Line There are faded or completely non printed lines along the page of the paper travel from the leading edge...

Page 127: ...ge prints periodically check the parts shown below No Roller Abnormal image period Kind of abnormal image Part to replace Parts List 1 OPC Drum 75 5 mm White spot Black spot Print Cartridge 2 Charge R...

Page 128: ...ndow Clean the LSU window with recommended cleaner IPA Clean the window with a clean cotton swab Foreign matter in the LSU Open the cover of LSU and clean with a cotton swab on the surface of the refl...

Page 129: ...Clean each voltage terminal of the Charge Supply Develop and Transfer roller remove the toner particles and paper particles The rollers of print cartridge may be stained Charge roller 37 7 mm Supply r...

Page 130: ...al or the transfer roller s life has expired The transfer roller guarantees 70 000 sheets printing If the roller s life is expired replace it In case of 37 7 mm interval unremovable in 1 take measures...

Page 131: ...the solutions above did not correct the problem replace the HVPS Check and Cause Solution The pressure force on the left and right springs of the transfer roller is not even The springs are damaged Th...

Page 132: ...ean the contaminated terminals Bad contacts caused by contamination from toner particles between high voltage terminal in the main body and the one in the HVPS board Problem in the print cartridge Rep...

Page 133: ...e print cartridge Replace the print cartridge and re run the job The abnormal voltage and bad contact of the terminal of the developing roller Check the approved voltage of the supply roller and conta...

Page 134: ...er Roller is contaminated stains on the face of page will occur If the Transfer Roller is contaminated replace it Check and Cause Solution Transfer Roller is contaminated Replace the Transfer Roller i...

Page 135: ...ground contacts in OPC and or print cartridge Remove contamination on the terminals of the print cartridge and the printer Check and Cause Solution Bad ground contacts in OPC and or print cartridge Re...

Page 136: ...5 18 Phaser 3300MFP Service Manual Print Quality Troubleshooting...

Page 137: ...Adjustment Note The Altitude Adjustment might not be available for the Phaser 3300MFP immediately after product launch If the adjustment is not available as described in these procedures verify that...

Page 138: ...ing information contains instructions and specifications for adjusting altitude information for the Phaser 3300MFP Note Verify that the Phaser 3300MFP printer driver has been installed Altitude Specif...

Page 139: ...Utility 2 The Printer Settings Utility window is displayed a In the left column select Setting b In the right column select Altitude Adjustment c Under Altitude Adjustment window from the pull down me...

Page 140: ...6 4 Phaser 3300MFP Service Manual Adjustments and Calibrations...

Page 141: ...7 Chapter Cleaning and Maintenance In this chapter Service Maintenance Procedure Cleaning Maintenance Software Maintenance Flash Upgrade Resetting Firmware...

Page 142: ...by the printer s operating environment Warning Never apply alcohol or other chemicals to any parts of the printer Do not use aerosol cleaners they may be explosive and flammable under certain conditio...

Page 143: ...ghtly dampened with cold water Cleaning the Print Cartridge Caution Do not expose the Print Cartridge to light for more than 5 minutes Cover the Print Cartridge to avoid damage 1 Open the Front Cover...

Page 144: ...the Print Cartridge to light for more than 5 minutes Cover the Print Cartridge to avoid damage 1 Open the Front Cover 2 Remove the Print Cartridge page 8 18 Note It may be difficult to locate the stri...

Page 145: ...ation and Error History pages diagnose and repair any problems as indicated Check the printer engine and image processor firmware fans if necessary clean dust or vacuum these areas Check cleanliness o...

Page 146: ...or the following items Clear All Mem Clears all of the data stored in the memory and resets all of your settings to the factory default Paper Setting Restores all of the Paper Setting options to the f...

Page 147: ...MFP Firmware Utility to upgrade the firmware over a USB connection 1 Connect PC and Printer with a USB Cable 2 Start the Laser MFP Firmware Update Utility executable file 3 Verify that Local USB is se...

Page 148: ...he firmware over the network connection 1 Ensure the printer is connected to the computer with a network connection 2 Verify that you have downloaded the fls file 3 Open a web browser 4 Enter the prin...

Page 149: ...irmware update process 10 A status window is displayed 11 Messages on the Control Panel display follow the progress of the update as the printer proceeds through the firmware update The update is comp...

Page 150: ...Count is 0 pages 6 Turn the printer power Off and back On Restoring Printer Setting and Network Setting Network Connection Two Restore options are available for the Phaser 3300MFP Restore Printer Def...

Page 151: ...Cleaning and Maintenance 6 The About Printer page is displayed On the left side expand General and click Resets 7 The Resets window is displayed Select the appropriate option to restore the printer in...

Page 152: ...played confirming restoring the Printer Default Network Default information Click OK Printer Default Network Default 10 For Restoring Network Default a message window is displayed Click OK 11 The Comp...

Page 153: ...8 Chapter Service Parts Disassembly In this chapter Overview Maintenance Items and Consumables Covers Duplex Paper Feeder Scanner Assembly Xerographics Drive Electrical Options...

Page 154: ...List in Section 9 Note Always use the correct type and size screw Using the wrong screw can damage tapped holes Do not use excessive force to remove or install either a screw or a printer part The pr...

Page 155: ...rist strap to help prevent damaging to the sensitive electronics of the printed circuit boards 2 Turn the printer power Off and disconnect the power cord from the wall outlet 3 Disconnect all computer...

Page 156: ...parts already removed Caution Many parts are secured by plastic tabs DO NOT over flex or force these parts DO NOT over torque the screws threaded into plastic parts Warning Unplug the AC power cord f...

Page 157: ...10 mm or metal 6 mm refer to the type of screw being removed Note Provides information specific to the replacement of parts or assemblies Caution Use care when installing self tapping screws in plasti...

Page 158: ...ber Pad Except for the Fuser all the Maintenance Items are customer replaceable The Print Cartridge is the one Consumable item ADF Pickup Assembly PL 13 0 4 1 Open the ADF Cover as shown below 2 Lift...

Page 159: ...mbly ADF Rubber Pad PL 13 0 3 2 1 Remove the ADF Pickup Assembly See the previous procedure 2 Swing the rubber pad assembly up on its pivots then squeeze the sides of the assembly to release the pivot...

Page 160: ...release the right end of the roller shaft 2 Slide the roller to the right just enough to release the left end of the roller shaft remove the roller from the machine Note Avoid touching the rubber par...

Page 161: ...Take out the Cassette 2 To remove the Pick Up Roller Assembly first lift the notch attached to the Pick Up Roller Assembly from the Shaft then slide the Pick Up Roller Assembly from left to right and...

Page 162: ...he Cam so that it s released from the Shaft Then release the Bush from the Shaft and remove the Shaft from the Duplex Guide Housing as shown below Fuser Assembly PL3 0 61 1 Open the face up cover and...

Page 163: ...m the Thermostat and then remove the three screws securing the Thermostat and remove it 4 To remove the halogen lamp release the REC harness and CON harness from both sides of the fuser Remove 2 screw...

Page 164: ...al Service Parts Disassembly 5 Remove two screws then the Fuser Harness Connector 6 Unplug the thermistor harness from the Fuser Harness Connector Remove one screw then the Thermistor s3300mfp 019 Inp...

Page 165: ...mbly 7 Remove three machine screws then the Idle Gear Bracket 8 Remove the three screws two machine screws and one tapping screw with washer and lock washer then release the Fuser Cover from the Fuser...

Page 166: ...nate the surface of the roller when assembling and disassembling the Heat Roller 10 To remove the Input Guide first unlatch the Hook then slide the Input Guide in the direction of arrow to release the...

Page 167: ...f paper to avoid contaminating the roller surface When reinstalling the Heat Roller be sure the bushings are installed correctly Press on the Jam Link Levers as needed to take the pressure of the Pres...

Page 168: ...L15 0 4 1 Remove Tray 1 2 Remove paper from Tray 1 3 Press the Tray Holder Pad to the left and right to release the notches on the left and right sides 4 Apply pressure on the Knock Up P Plate while p...

Page 169: ...Carefully spread the loops on each side of the tray to release the left and right tabs on the Knock Up P Plate 6 While holding the Tray Holder Pad use a flat tip screw driver to pry the Holder Pad not...

Page 170: ...not expose the Print Cartridge to light for more than 5 minutes Cover the Print Cartridge to avoid damage Do not touch the green surface underneath the Print Cartridge 1 Open the Front Cover 2 Lift t...

Page 171: ...Phaser 3300MFP Service Manual 8 19 Service Parts Disassembly Covers Upper Cover Left Right PL2 0 7 2 0 8 1 Open the ADF Assembly s3300mfp 001...

Page 172: ...Parts Disassembly 2 Insert a flat bladed screwdriver under the outside edge of the Left or Right Upper Cover near the top and pry up to release the latches Then swing the cover forward to release the...

Page 173: ...Phaser 3300MFP Service Manual 8 21 Service Parts Disassembly Front Cover 1 Remove Tray 1 2 Open the Front Cover s3300mfp 004 s3300mfp 005...

Page 174: ...y 3 If necessary remove the Print Cartridge 4 Press both restraining arms to the center as indicated by the arrows until the catches are free from the slots 5 Swing the door downward until the door sl...

Page 175: ...ual 8 23 Service Parts Disassembly MP Tray Assembly 1 Open the MP Tray Assembly 2 Pull the Tray Links from the both side of the Front Cover with a light pressure to the direction of arrow s3300mfp 008...

Page 176: ...pressure to the both side of the MP Tray Assembly and pull it in the direction of arrow as shown below Rear Cover PL5 1 0 1 Remove the Duplex Unit page 8 35 2 Remove the four screws securing the Rear...

Page 177: ...ace Up Cover and release the Stopper Strap from the Face Up Cover 3 Release the Stopper Strap from the Rear Cover by twisting the strap 90 degrees so that the wide end of the strap can pull through th...

Page 178: ...Cover you must remove Front Cover page 8 21 Rear Cover page 8 24 To remove the Right Side Cover 1 Remove the two screws securing the Right Side Cover as shown below 2 Apply light pressure to the botto...

Page 179: ...ly To remove the Left side cover 1 Remove the two screws securing the Left Side Cover as shown below 2 Apply light pressure to the bottom of the Left Side Cover and pull it to the left side in the dir...

Page 180: ...move the Control Board Cover 1 Pull the Control Board Cover to the rear to release the latches as shown then swing the cover partially open 2 Push the cover to the front until the slots in the DIMM co...

Page 181: ...l OPE Unit Before you remove the Control Panel you must remove Upper Cover L R page 8 19 1 Remove the two screws securing the Control Panel to the Platen Assembly 2 Apply light pressure to the front o...

Page 182: ...ice Parts Disassembly 3 Unplug the three connectors from the Control Panel PBA as shown below 4 Remove the nine screws securing the Control Panel PBA to the Control Panel Cover s3300mfp 035 Control Pa...

Page 183: ...FP Service Manual 8 31 Service Parts Disassembly 5 Remove the Contact Rubbers from the Control Panel Cover 6 Remove the Lens and Keys from the Control Panel Cover s3300mfp 036 s3300mfp 037 NEVI Cover...

Page 184: ...8 32 Phaser 3300MFP Service Manual Service Parts Disassembly 7 If necessary remove the NEVI Cover 8 For easy disassembly release the Battery NIH s3300mfp 038 Battery...

Page 185: ...remove the Middle Cover Assembly you must remove Side Cover Left Right page 8 33 Platen Assembly page 8 52 Shield Controller Assembly page 8 68 1 Remove the six screws securing the Middle Cover Assemb...

Page 186: ...nt Cover Before you remove the Mid Front Cover you must remove Middle Cover Assembly page 8 33 Caution This cover is fragile Take care when removing it 1 Remove the four screws securing the Mid Front...

Page 187: ...Phaser 3300MFP Service Manual 8 35 Service Parts Disassembly Duplex Duplex Unit PL1 0 26 1 Slide the Duplex Unit out of the printer s3300mfp 011...

Page 188: ...he parts lay the machine on its back Refer to Laying the Unit on its Back on page 8 4 To remove the Pick Up Roller Assembly 1 Take out the Cassette 2 lift the latch tab on the Pick Up Roller Assembly...

Page 189: ...to Laying the Unit on its Back on page 8 4 To remove the Pick Up Roller Shaft 1 Release the lock and slide the shaft to the right 2 Lift the latch on the cam to release it from the notch in the shaft...

Page 190: ...e Housing you must remove Duplex Unit page 8 35 Pick Up Roller Shaft page 8 37 1 Remove the screw securing the white Duplex Unit front guide on the left side and remove the guide from the Duplex Guide...

Page 191: ...Parts Disassembly 4 Pull the Feed Roller from the bushing MPF Housing Before you remove the MPF Housing you must remove Mid Front Cover page 8 34 1 Remove the four screws securing the MPF Housing and...

Page 192: ...the latch attached to the left side Stopper and slide it to left 2 Slide the left side Idle to the left and take out the MP Pick Up Assembly as shown below Note Do not grab the rubber part of the Fee...

Page 193: ...ts Before you remove the Feed Roller Parts you must remove Pick Up Roller Assembly page 8 9 Duplex Guide Housing page 8 38 Middle Cover Assembly page 8 33 MPF Housing page 8 39 1 Remove the two screws...

Page 194: ...3300MFP Service Manual Service Parts Disassembly 2 Pull up the Feed Idle Shaft and the Bushings with Spring 3 Release the E Ring securing the Feed2 Gear and remove it Feed Idle Shaft Bushing Spring s...

Page 195: ...remove the Feed Bracket Unit and Feed2 Shaft 5 If necessary release the three E Rings securing the Gears T2 Idle Retard Idle and then remove the Gears from the Feed Bracket as shown below Note Be awa...

Page 196: ...e Parts Disassembly 6 Remove the Clutch Unit as shown below 7 Pull up the Feed1 Roller from the Bushing as shown below Note Do not grab the rubber part of the Feed1 Roller it may cause a malfunction d...

Page 197: ...lenoids you must remove Duplex Guide Housing page 8 38 Feed Bracket Unit page 8 41 1 Release the Pick Up Gear Assembly and Pick Up Gear Shaft as shown below 2 Remove the two screws securing the Manual...

Page 198: ...page 8 66 Middle Cover Assembly page 8 33 1 Remove the Exit Gear and release the Bearing at one end then remove the Roller Exit F Down and Exit Roller Rack as shown below Note Do not grab the rubber...

Page 199: ...Phaser 3300MFP Service Manual 8 47 Service Parts Disassembly Scanner Assembly ADF Assembly 1 Open the ADF Assembly s3300mfp 040...

Page 200: ...Phaser 3300MFP Service Manual Service Parts Disassembly 2 First remove the ADF Harness from the Platen Assembly and then pull the ADF Assembly upward in the direction of arrow as shown below s3300mfp...

Page 201: ...bly 3 To remove the ADF Engine first remove the seven screws securing the ADF Engine to the Platen Cover then release the ADF Engine in the direction of the arrow as shown below Note Take care to thre...

Page 202: ...er as shown below Note When working on the ADF Motor Assembly take care not to contaminate any of the rubber surfaces with grease 5 Release the Bushing and rotate it until it reaches the slot as shown...

Page 203: ...position of the Ferrite Core and the Motor Harness routing When reinstalling the ADF Engine ensure that the Harness and Ferrite are properly routed and clear of the Motor Fan and White Bar Clip 7 Unp...

Page 204: ...ver Right page 8 26 Control Panel page 8 29 ADF Assembly page 8 6 Note Remove the Control Panel only if you need to disassemble the scanner assembly Leave the Control Panel in place if you are removin...

Page 205: ...ual 8 53 Service Parts Disassembly 2 Remove the one screw securing the Ground Cable and unplug the four connectors and CCD Cable 3 Lift the Platen Assembly in the direction of arrow as shown below s33...

Page 206: ...ice Manual Service Parts Disassembly 4 Remove the four screws securing the Scan Upper Cover 5 Release the six hooks securing the Scan Upper Cover to the Scan Lower Cover and remove it as shown below s...

Page 207: ...5 Service Parts Disassembly 6 Remove the CCD Cable as shown below Note Remove the CCD Cable connector vertically to avoid any pin damage 7 Pull up the CCD Shaft and take out the CCDM s3300mfp 052 Core...

Page 208: ...al Service Parts Disassembly 8 Squeeze the spring to release the tension in the Belt and lift from the pulleys as shown below 9 Remove the three screws securing the Scan Motor Assembly and remove it s...

Page 209: ...o screws securing the Scan Motor and remove it as shown below 11 To remove the ADF Lower Harness first unlatch the Hooks in the direction of arrow and then carefully release the ADF Lower Harness from...

Page 210: ...3300MFP Service Manual Service Parts Disassembly 12 Unplug the connector from the Open Sensor Assembly 13 Unlatch the Open Sensor and remove it as shown below s3300mfp 058 s3300mfp 059 Sensor Lever O...

Page 211: ...ser 3300MFP Service Manual 8 59 Service Parts Disassembly 14 Remove the CCD Holder 15 Unplug the Harness from the CCD Home Sensor and release the CCD Home Sensor as shown below s3300mfp 060 s3300mfp 0...

Page 212: ...ing CCDM When refitting the Scanner Belt and Belt Spring take care to relocate the tension spring as close to the right side of the CCDM as is possible as shown below When refitting the Scan Upper Cov...

Page 213: ...0MFP Service Manual 8 61 Service Parts Disassembly Xerographics LSU Before you remove the LSU you must remove Middle Cover Assembly page 8 33 1 Remove the four screws securing the LSU and remove it s3...

Page 214: ...remove the CRUM2 PBA you must remove Middle Cover Assembly page 8 33 LSU page 8 61 1 Remove the one screw securing the CRUM2 PBA and remove it and then release the four Terminals as shown below Note...

Page 215: ...ice Parts Disassembly Drive Drive Assembly Before you remove the Drive Assembly you must remove Left Side Cover page 8 26 Shield Controller Assembly page 8 68 1 Remove the five screws securing the Dri...

Page 216: ...it Note The Drive Assembly base plate has numbers stamped onto it corresponding to the 6 screws used to attach the plate to the frame When reinstalling the Drive Assembly tighten the screws in numeric...

Page 217: ...remove the Duplex Drive Assembly you must remove Right Side Cover page 8 26 1 Unplug the connector from the Connection PBA Remove the three screws securing the Duplex Drive Unit and remove it 2 If nec...

Page 218: ...sembly Before you remove the Fuser Drive Assembly you must remove Right Side Cover page 8 26 1 Unplug the cable from the connector on the step motor 2 Remove the three screws securing the Fuser Drive...

Page 219: ...Phaser 3300MFP Service Manual 8 67 Service Parts Disassembly 3 If necessary remove the two screws securing the Step Motor and remove it s3300mfp 117...

Page 220: ...r and the sheet metal shield plate on which those parts are mounted The individual parts can be removed without removing the entire assembly Before you remove the Control Board Shield Assembly you mus...

Page 221: ...isassembly 2 Remove the five screws securing the Control Board Shield Assembly and remove it 3 To remove the speaker remove the two screws securing the Speaker to the shield and unplug the connector f...

Page 222: ...efore you remove the Control Board you must remove Left Side Cover page 8 26 1 Unplug all connectors from the Control Board The Control Board connectors are located as shown below s3300mfp 102 Modem P...

Page 223: ...71 Service Parts Disassembly 2 Remove the five screws securing the Control Board to the shield and unplug the Ribbon Cable and then remove the Control Board s3300mfp 101 Shield Ribbon Cable Control Bo...

Page 224: ...over page 8 26 1 Unplug the Ribbon Cable and Speaker from the Fax Modem board 2 Remove the two machine screws upper left and lower right holding the Fax Modem board cover and remove the cover 3 Remove...

Page 225: ...eld Assembly Before you remove the SMPS Shield Assembly you must remove Right Side Cover page 8 26 1 Unplug the two connectors HVPS Fuser 2 Remove the three screws securing the SMPS Shield Assembly an...

Page 226: ...or AC Inlet and remove the four screws securing SMPS and remove it Connection PBA Before you remove the Connection PBA you must remove Right Side Cover page 8 26 1 Unplug the all connectors s3300mfp 1...

Page 227: ...ual 8 75 Service Parts Disassembly 2 Remove the two screws securing the Connection PBA and remove it 3 The connectors are located as shown below s3300mfp 113 s3300mfp 114 HVPS Main Fan Fuser Exit Moto...

Page 228: ...Cover page 8 26 1 Unplug the Main Fan connector from the Connection PBA as shown below 2 Remove the screw for each fan and pull the Main and Duplex Fans from the frame While pulling the Duplex Fan di...

Page 229: ...isassembly HVPS Housing Before you remove the HVPS Housing you must remove Duplex Drive Assembly page 8 65 Pick Up Roller Assembly page 8 36 Duplex Guide Housing page 8 38 1 Remove the nine screws sec...

Page 230: ...the connector for the Connection PBA and SMPS first Unplug the other connections 3 If necessary remove the three screws securing the HVPS and remove it s3300mfp 127 Duplex Motor SMPS Connection Board...

Page 231: ...Caution Be sure to wear proper ESD protection to prevent from damaging the Memory Card 1 Turn the printer power Off 2 Unplug all cables from the printer 3 Slide the Control Board Cover to the rear to...

Page 232: ...latches securing the Memory Card and remove the Memory Card 5 When installing the Memory card line up the notches in the card with the keys in the socket plug the card into the socket and close the le...

Page 233: ...6 Swing the Control Board Cover up to the closed position and slide it forward to latch it Optional 250 Sheet Feeder PL1 1 18 Caution Use care when removing the printer from the Optional 250 Sheet Fe...

Page 234: ...8 82 Phaser 3300MFP Service Manual Service Parts Disassembly 2 Carefully lift the machine from the Optional 250 Sheet Feeder s3300mfp 197...

Page 235: ...9 Chapter Parts List In this chapter Serial Number Format Using the Parts List Exploded Views and Parts Lists Xerox Supplies and Accessories...

Page 236: ...e rear of the product The following table lists the serial number ranges by regional distribution The nine digit serial number has the following format PPPSSSSSS PPP Three digit alphanumeric product c...

Page 237: ...r notice No 50 Dated June 24 2007 Place M259 Serial No NRB050515 Phaser 3300MFP Volts AC 110 127V Hertz 50 60Hz Amps 6 4A Ringer Equivalence 0 4B Manufactured August 2008 UL C US LISTED 51Y7 E149091 I...

Page 238: ...means the part is item 10 of Parts List 3 1 The notation NS next to a part indicates that particular part is not spared but contained in a kit or major assembly The notation J1 J2 and P2 is attached...

Page 239: ...3300MFP Service Manual 9 5 Parts List Exploded Views and Parts Lists Parts List 1 0 Main 0 14 23 7 6 25 16 17 3 1 15 2 34 26 27 5 4 4 1 4 2 4 3 28 30 31 8 1 8 2 8 33 12 11 10 13 9 13 1 13 2 24 s3300m...

Page 240: ...A HOU FUSER DRIVE Parts List 7 0 Fuser Drive Assembly on page 9 17 007N01645 8 MEA TRANSFER ROLLER 002N02628 8 1 ROLLER TRANSFER 8 2 GEAR TRANSFER 9 SHIELD P CONTROLLER 10 SPEAKER 11 PBA SUB MODEM 140...

Page 241: ...ULATOR_SMPS 31 SMPS PSP_TYPE3_V1 110V 105N02119 31 SMPS PSP_TYPE3_V2 220V 105N02118 32 CBF HARNESS PAPER EMP 33 CBF POWER CORD 110V CBF POWER CORD 220V 105N02072 117N01769 Replace ment BOX P MAIN Part...

Page 242: ...9 8 Phaser 3300MFP Service Manual Parts List Parts List 2 0 Cover Assembly 0 1 2 2 3 2 1 2 2 3 4 5 5 1 5 2 6 7 8 s3300mfp 077...

Page 243: ...002N02796 2 1 COVER M_MID FRONT 2 2 CAP M_SUB ACTUATOR 2 3 PMO M SUB ACTUATOR 3 ELA HOU COVER MID 4 COVER M_SIDE R Right Side Cover 002N02789 5 MEA COVER SIDE L Left Side Cover 002N02790 5 1 COVER M_S...

Page 244: ...bly Parts List 3 0 Middle Cover Assembly No Name Description Part Number 0 ELA HOU COVER MID includes items 1 6 002N02794 1 COVER M_MIDDLE 2 COVER M_STACKER RX 3 PBA SUB USB HOST 140N63106 4 CBF HARNE...

Page 245: ...iption Part Number 0 MEA COVER FRONT includes items 1 11 002N02795 1 COVER M_FRONT 2 HOLDER M_LOCKER 3 SPRING ETC CIS C2 4 KNOB M_LOCKER 5 TRAY M ASF_FOLDER 6 TRAY M LINK_MP 012N00536 7 TRAY M ASF_INP...

Page 246: ...ID No Name Description Part Number 0 MEA COVER REAR includes items 1 9 002N02791 1 COVER M_REAR 2 MAGNET CATCH DELL 3 COVER M_FACE UP 4 PLATE MAGNET CATCH 5 COVER M STACKER REAR 6 STOPPER M STRAP 003N...

Page 247: ...E DUP_OUT 3 5 SHEET GUIDE FRONT DU 3 6 CAM SHAFT PICK UP 3 7 PMO BUSHING FEED 1 2 3 3 9 3 13 6 7 8 9 10 11 9 1 9 2 9 3 9 4 9 5 9 6 12 8 1 8 2 8 3 8 4 8 5 13 10 1 10 2 10 3 6 1 6 2 6 3 6 4 7 1 7 2 7 3...

Page 248: ...Y 6 1 HOLDER M_ACT REGI 6 2 SPRING TS 6 3 LEVER M_ACTUATOR FEED 6 4 LEVER M_ACTUATOR REGI 7 FEED2 ASS Y 7 1 HOLDER M_ACT FEED 7 2 LEVER M_ACT DUP OUT 7 3 SPRING TS 8 MEA UNIT CLUTCH 005N01031 8 1 SHAF...

Page 249: ...24 GROUND P PUSH BUSHING 25 GROUND P DRIVE2 26 CABLE CLAMP 27 SPRING ETC GUIDE DEVE 28 PMO PLATE GUIDE DEVE_L 29 PMO PLATE GUIDE DEVE_R 30 GROUND P SHIELD 31 TERMINAL P_CRUM 32 HOLDER BEARING EXIT F...

Page 250: ...H BUSHING 53 SPRING ETC TR 54 PLATE P PUSH BUSHING 55 HOLDER M PTL R2 56 IPR P EARTH TRANSFER 57 SPRING ETC TR L HAWK 58 BUSH M TR L 59 PMO BUSHING_TR L 60 GROUND P EARTH TR 61 ELA UNIT FUSER_110V Par...

Page 251: ...Drive Assembly ID No Name Description Part Number 0 ELA HOU FUSER DRIVE includes items 1 9 007N01645 1 BRACKET P FUSER EXIT 2 MOTOR STEP MAIN 3 GEAR EXIT RDCN 87 24 4 RING E 5 GEAR FUSER RDCN IN 95 6...

Page 252: ...List 8 0 Main Drive Assembly ID No Name Description Part Number 0 ELA UNIT MAIN DRIVE 007N01561 1 BRACKET P GEAR MAIN 2 GEAR OPC RDCN 93 61 3 BRACKET P MOTOR MAIN 4 MOTOR DC BLDC MAIN 5 GEAR OPC DRV 1...

Page 253: ...OLDER M_IDLE FEED 2 2 SPRING ETC EXIT LOWER IDLE 2 3 HOLDER M_SHAFT IDLE 2 4 ROLLER IDLE FEED 2 5 SHAFT IDLE FEED 2 6 COVER M_IDLE FEED 3 SHEET GUIDE MP 4 GEAR IDLE 23 5 SOLENOID MP 121N01075 6 HOLDER...

Page 254: ...HARNESS MPF SEN 17 MEA PICK UP_MP 130N01366 17 1 HOUSING M_PICK UP_MP 17 2 RUBBER PICK UP MP 17 3 HOUSING M PICK UP2_R2 18 GEAR M PICK UP_MP 19 SPRING ETC EXIT LOWER IDLE 20 GEAR M HOLDER_MP 21 CAM M_...

Page 255: ...List 10 0 Scan Assembly ID No Name Description Part Number 0 ELA HOU SCAN 4IN1 1 ELA HOU ADF LOWER 002N02792 2 ELA HOU ADF 002N02793 3 ELA HOU OPE 4IN1 Control Panel 002N02857 4 BATTERY NIH 2ND 105N02...

Page 256: ...t 11 0 Platen Assembly 0 1 1 1 1 1 2 1 1 4 1 1 1 1 1 3 1 1 4 1 1 5 1 1 6 1 2 1 5 1 5 1 4 1 3 2 2 2 6 2 2 2 2 5 2 2 4 2 2 3 2 2 2 2 2 1 2 2 7 2 3 2 4 2 5 2 10 2 12 2 11 2 13 2 14 2 9 2 8 2 7 2 6 2 1 2...

Page 257: ...AN 057N00156 1 4 TAPE DOUBLE FACE 1 5 IPR HOLDER GLASS 2 ELA HOU SCAN LOWER 109N00692 2 1 COVER M_SCAN LOWER 2 2 ELA HOU SCAN MOTOR 127N07530 2 2 1 BRACKET SCAN MOTOR R2 2 2 2 GEAR TIMING 2 2 3 PMO HO...

Page 258: ...300MFP Service Manual Parts List 2 16 1 CORE FERRITE 2 16 2 LABEL R DOUBLE CORE 2 17 CBF HARNESS OPE 2 18 HOLDER M_CCD 2 19 CBF HARNESS ADF UPPER Parts List 11 0 Platen Assembly ID No Name Description...

Page 259: ...Phaser 3300MFP Service Manual 9 25 Parts List Parts List 12 0 Cover Platen Assembly 0 1 1 1 1 2 1 3 1 4 1 5 2 3 4 4 5 6 7 7 5 8 9 s3300mfp 086...

Page 260: ...X STACKER 022N02311 1 1 COVER M_STACKER TX 1 2 GUIDE M_DOCU L 1 3 GUIDE M_DOCU R 1 4 IPR WASHER SPRING CU 1 5 GEAR PINION 2 COVER M_PLATEN 002N02651 3 SHEET WHITE SPONGE 095N00274 4 MEA UNIT HINGE 003...

Page 261: ...CKET P_WHITE_BAR 0 1 7 2 5 5 1 5 2 5 3 5 2 3 3 1 3 2 3 3 3 2 5 3 2 2 3 2 1 3 2 4 3 2 3 1 20 1 21 6 1 19 1 17 1 16 1 15 1 13 1 7 1 7 1 11 1 14 1 12 1 1 1 18 1 4 1 5 1 6 1 7 1 8 1 2 1 3 1 7 1 9 1 10 2 1...

Page 262: ...ROUND_ROLLER 1 19 GROUND P ADF R2 1 20 CBF HARNESS ADF R GND 1 21 CBF HARNESS ADF CLUT1 2 ELA HOU ADF MOTOR 127N07593 2 1 BRACKET P GEAR H 2 2 MOTOR STEP ADF 2 3 CBF HARNESS ADF GND 2 4 GEAR IDLE 35 A...

Page 263: ...ADF 4 4 SHAFT ADF PICKUP 4 5 ICT PIN ADF 4 6 WASHER PLAIN 4 7 PMO COVER ADF 4 8 MEC PICK UP ROLLER ASSY 4 8A PMO SLEEVE PICK UP 4 8B RMO PICKUP ROLLER 4 9 PMO ADF COLAR 4 10 SPRING ETC CLUTCH 4 11 PMO...

Page 264: ...9 30 Phaser 3300MFP Service Manual Parts List Parts List 14 0 Control Panel OPE Unit 0 2 1 4 3 5 6 7 8 10 9 12 13 14 15 23 11 16 17 18 21 20 21 22 s3300mfp 089...

Page 265: ...COVER M_OPE 4IN1 MONO 3 SHEET ONETOUCH 4 LABEL ONETOUCH 5 KEY M_STOP CLEAR 6 KEY M_START BLACK 7 KEY M_TEL 8 KEY M_ON HOOK 9 KEY M_BLACK 10 KEY M_COPY 11 KEY M_FAX 12 KEY M_MODE SCAN 13 KEY M_MODE COP...

Page 266: ...iption Part Number 0 MEA UNIT CASSETTE 1 ADJUST M CASSETTE_L 2 ADJUST M CASSETTE_R 3 GEAR PINION 4 MEA UNIT HOLDER PAD 4 1 HOLDER M PAD 4 2 SHEET HOLDER PAD R2 4 3 IPR PLATE PAD 4 4 RPR FRICTION PAD 5...

Page 267: ...M EXTENSION L2 12 PMO EXTENSION SMALL 13 PMO PLATE_LOCKER 14 SPRING ETC LOCKER PLATE 15 COVER M_SUB CST 16 INDICATOR M_CASSETTE Parts List 15 0 Cassette Assembly ID No Name Description Part Number 1...

Page 268: ...UPPER ROLLER 8 REC HARNESS 9 STRIPPER FINGER 10 FINGER STRIPPER SPRING 11 RUBBER EXIT_F UP 12 PEX ROLLER F UP 13 SPRING TS 14 ANTISTATIC BRUSH 15 FUSER FRAME 16 RIGHT JAM LINK LEVER 17 LEFT JAM LINK L...

Page 269: ...Optional 29 SPRING ES 30 EXIT GEAR 31 SPRING CS 32 PRESSURE ROLLER 022N02295 33 IDLE 33 GEAR 34 PRESSURE BEARING 35 IDLE GEAR BRACKET Parts List 16 0 Fuser Assembly ID No Name Description Part Number...

Page 270: ...ludes items 1 16 098N02194 1 FRAME M_DUP 050N00521 2 GUIDE M_DUMMY 3 BUSH M FEED DUP 4 ELA UNIT ROLLER_DUP2 5 PULLEY 18 DUP 6 GEAR EXIT F DOWN 7 ELA UNIT ROLLER_DUP 8 PULLEY M 18 DUMMY_DUP 9 SCREW TAP...

Page 271: ...65 N A Standard Capacity Print Cartridge 4K 106R1411 High Capacity Print Cartridge 8K 106R1412 Parts List Reference Description Part Number N A 256 MB DDR2 Memory 1x 256 MB 097S03761 N A Optional 250...

Page 272: ...9 38 Phaser 3300MFP Service Manual Parts List...

Page 273: ...10 Chapter Wiring Diagrams Block Diagram WD 2 Connection Diagram WD 3 Power Signal Interconnection Diagrams...

Page 274: ...TEP MOTOR PLATEN PLATEN MOTOR MOTOR DRIVER DRIVER TEA3 718 X 2EA 4P 2P 18P LSU LVDS 2P PAPER EMPTY SENSOR HVPS Manual Regi SENSOR MHV SUPPL Y DEV THV OPC GND 16P 2P UA RT I F 9P OPE MICOM LCD LED Driv...

Page 275: ...tor Fuser Battery Speaker CCD ADF Platen Motor 30 2 2 30 2 4 2 2 10 4 3 18 24 7 3 2 2 2 3 18 4 28 2 2 4 6 7 3 14 PBA USB Host 5 2 Embedded N W 2 Platen Cover Open Sensor LSU Interrupt Switch Feed Clut...

Page 276: ...V 3 3V 1 3V 24VS 24VS 24VS 24V 5V 24V 5V Network BCM5241 EEPROM M24C32 EEPROM M24C32 USB 2 0 ISP1582 Super1284 Line Tranceiver 74LVX161284MTD Buffer 74LCX16245 Flash ROM S29GL064M AFE HT82V26A CCD LVD...

Page 277: ...er 3300MFP Service Manual 10 5 Wiring Diagrams OPE ADF Power signal OPE ADF OPE Micom HT48C50 5V 5V 5V 5V 24V 5V 5V 24V LED KSA1182 ADF Motor Driver IC Photo Interrupter RPI 441C1N MCU Board s3300mfp...

Page 278: ...Switching Control OP AMP Control OP AMP Control Switching TR Transformer Switching TR Transformer Rectifier Regulation Rectifier Regulation Output Feedback Recognition of Environment THV PWM THV EA TH...

Page 279: ...N Main Fan CN3 CN Duplex Motor Duplex Fan Exit Motor CN5 CN CN CN2 CN Laser Unit Switch CN25 CN Optional 250 Sheet Feeder CN14 CN MPT Sensor CN7 CN CRUM CN1 CN3 HVPS CN3 CN3 CN5 CN9 Control Panel Lase...

Page 280: ...Motor Engine HVPS BLDG Main Motor Pick Up Clutch REGI Clutch MPF Clutch MPF_SEN Thermistor LSU LSU_5V Cartridge CRUM USB Host Control Panel CCD Flat Motor Flat Cover ADF Network Port USB Port SCF Con...

Page 281: ...EN LSU_SH1 LSU_SH2 LSU_MOTOR_CLK nHSYNC1_plus nHSYNC1_minus GND NC NC NC RD 3 3VDC 24VDC 3 3VDC 3 3V P U LED2 3 3V P U LED1 RD TD TD nLSU_READY nLSU_MOTOR_EN 6 7 8 9 10 11 12 13 14 15 16 17 18 CN9 LD_...

Page 282: ...N C 2 CONTROL Pick Up Clutch s3300mfp 176 CN Main Motor BLDC_MOTOR_READY M nBLDC_MOTOR_EN GND GND GND 10 9 8 7 6 5 4 3 2 1 nBLDC_MOTOR_DIR PWM_MOTOR 24VDC 24VDC 5VDC 1 2 3 4 5 6 7 8 9 10 24VDC 24VDC...

Page 283: ...M THV_READ THV_PWM E_M_A1 E_M_A1 E_M_B1 E_M_B1 nP_COVER nP_REGI 5VDC 5VDC 5VDC 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 DEV_PWM nP_EXIT GND GND GND PWM_FUSER_BIAS FAN...

Page 284: ...SCANNER_HOME PANEL_RXD PANEL_TXD 7 6 5 4 3 2 1 1 2 GND 24VDC 2 1 5VDC ADF Registration Clutch 5VDC 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 CN4 CN3 CN2 CN ADF Board ADF_MOTOR_PHB ADF_MOTOR_PHA ADF...

Page 285: ...4 GND 30 29 28 27 26 25 24 23 22 21 20 19 18 17 16 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 5VDC 5VDC 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 GND GND GND...

Page 286: ...PXMOTOR1A DPXMOTOR2A DPXMOTOR2B DPXMOTOR1B DPXMOTOR1A EXITMOTOR1A EXITMOTOR2A EXITMOTOR2B EXITMOTOR1B EXITMOTOR1A EXITMOTOR1B EXITMOTOR2A EXITMOTOR2B 2 1 4 3 6 5 8 7 10 9 12 11 14 13 16 15 GND GND GND...

Page 287: ...rmistor 2 5VDC 3 3VDC 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 CN5 CN CCD B_Vin G_Vin R_Vin Dout4 Dout4 Dout1 24 23 22 21 20 19 18 17 16 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 24VDC...

Page 288: ...10 16 Phaser 3300MFP Service Manual Wiring Diagrams...

Page 289: ...A Appendix Appendix Contents Phaser 3300MFP Menu Map Acronyms and Abbreviations...

Page 290: ...re USB Memory Scan Size Original Type Resolution Scan Color Scan Format E mail Scan Size Original Type Resolution Scan Color FTP Scan Size Original Type Resolution Scan Color SMB Scan Size Original Ty...

Page 291: ...ic Input Output System BLDC Brush Less Direct Current BOOTP Boot Parameter Protocol BSD Block Schematic Diagram BTM Bottom CAM Cam Shaft CCD Charged Coupled Device Photoelectric Converter CD Circuit D...

Page 292: ...terference EP electrophotographic EPP Enhanced Parallel Port EOM End of Message ESA Electric Static Attachment ESD Electrostatic Discharge A transfer of charge between bodies at different electrostact...

Page 293: ...IQ Image Quality KB Kilo Byte LAN Local Area Network LBP Laser Beam Printer LCD Liquid Crystal Display LD Laser Diode LED Light Emitting Diode LEF Long Edge Feed LSU Laser Scanning Unit LTR Letter Si...

Page 294: ...ume Management PWBA Printed Wiring Board Assembly PWM Pulse Width Modulation RAM Random Access Memory RH Relative Humidity RLS Release ROM Read Only Memory ROS Raster Output Scanner Laser Unit SCF Sec...

Page 295: ......

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