Trouble during Printing
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14
The Print Result is Not What was Expected
Follow the procedure below if the print result is not what was expected.
Symptom
Cause
Remedy
Cannot print in
color.
[Output Color] is set to
[Black & White].
Set [Output Color] to [Auto Detect] or
[Color].
Documents are
not stapled.
The Finisher is not attached. A finisher is needed to perform stapling.
Attach the Finisher, or change the print
option setting to cancel stapling.
The number of pages to
staple exceeds the
maximum number for
stapling.
Staple-enabled number of pages is 50 or
lower. Reduce the number of pages to 50
or less.
The 2-sided
printing is not
available.
The print page buffer is
insufficient.
Add memory.
The document is
printed with a
different paper
size.
The document size is
different from the paper size
in the specified tray.
Change the paper in the tray, or change
the print option to specify a tray that
contains the correct size paper.
The document
edges are
missing on the
output.
The image is larger than the
printable area.
Expand the printable area, or reduce the
document print area.
The font differs
from the font
specified on the
computer.
The font replacement is set
on the print driver.
Check the font replacement table.
The font is non-standard for
this machine.
Check the application or print driver
settings.
If the Adobe PostScript 3 Kit is being used,
download the required fonts.
The printing is
not offset.
The machine does not have
the offset feature.
For offset output, the Offset Catch Tray or
the Finisher must be attached.
Printing is slow.
[High Resolution] has been
selected for [Print Mode].
When image data, such as a photo, is
printed with the high image quality, the
print speed becomes slow. Select
[Standard] for [Image Quality].
The print option
settings do not
take effect.
The print driver used is for
another model.
Install the print driver for this model.
The required optional kit is
not attached on the
machine.
Check the options installed on the
machine, and set the configuration again.
Image edges are
missing.
The image is larger than the
printable area.
Expand the printable area, or reduce the
document print area.