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14 Problem Solving
422
P
rob
le
m Solving
14
077-215
O [Cause] The machine detected a different type of paper tray being
attached.
[Remedy] Contact our Customer Support Center.
078-210
O [Cause] Tray 2 (High Capacity) malfunction
[Remedy] Power-cycle the machine. If the problem persists, contact
our Customer Support Center. The other trays are
available.
078-211
O [Cause] Tray 3 (High Capacity) malfunction
[Remedy] Power-cycle the machine. If the problem persists, contact
our Customer Support Center. The other trays are
available.
078-250
O [Cause] An error occurred when using the High Capacity Feeder.
[Remedy] Power-cycle the machine. Contact our Customer Support
Center.
081-799
O [Cause] Tray
1
malfunction
[Remedy] Contact our Customer Support Center. Trays other than
the Tray 1 can be used.
112-700
O [Cause] The finisher's punch waste container is full.
[Remedy] Empty the punch waste container.
116-220
O [Cause] Failed to move to the Download mode.
[Remedy] Contact our Customer Support Center.
116-324
O
[Cause] An error occurred on the machine.
[Remedy] If an error occurred while printing, turn off the machine
once, then hold down both the <Start> and <Stop> buttons
simultaneously for 6 seconds when turning the machine
back on. This will delete the print data which caused the
error. If the error was caused by other reasons, turn the
machine off and on. If the problem persists, contact our
Customer Support Center.
116-701
O O
[Cause] Unable to use the 2-sided printing feature due to
insufficient memory.
[Remedy] Add memory.
116-702
O
[Cause] A print job was processed using a substitute font.
[Remedy] Check the print data.
116-703
O
[Cause] An error occurred during PostScript (optional) processing.
[Remedy] Either check the print data, or click [Spool Settings] on the
[Details] tab in the print driver to set bi-directional
communication to off.
116-710
O
[Cause] A probable cause is that the correct document size could
not be judged as the receive data exceeded the HP-GL/2
spool size.
[Remedy] Increase the size assigned to HP-GL/2 auto-layout
memory.
116-713
O [Cause] The job was divided to be printed due to insufficient disk
space.
[Remedy] Remove unnecessary data from the hard disk to increase
free disk space.
Error Code
Category
Cause and Remedy
C P F S M O
* If the error persists after following the listed solution, contact our Customer Support Center. The contact number is
printed on the label or card attached on the machine.