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Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide

Page 10-1

10 Maintenance

Performing the maintenance tasks enables your machine to
continue running at optimum performance. Instructions are
provided in this chapter for all the maintenance tasks required.

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Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-2

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Ordering Supplies . . . . . . . . . . . . . . . . . . . . . . . . 10-4

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Customer Replaceable Units . . . . . . . . . . . . . . . . 10-5

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Summary of Contents for CopyCentre C20

Page 1: ...CopyCentre C20 WorkCentre M20 M20i User Guide 604E07110 ...

Page 2: ...utory or judicial law or hereinafter granted including without limitations material generated from the software programs which are displayed on the screen such as icons screen displays looks etc Xerox The Document Company the digital X and all Xerox products mentioned in this publication are trademarks of Xerox Corporation Product names and trademarks of other companies are hereby acknowledged Cha...

Page 3: ...9 Regulations Europe 1 14 Regulations USA 1 15 Regulations Canada 1 17 Environmental Compliance 1 18 2 Getting Started 2 1 Unpacking 2 2 Machine Overview 2 4 Installing Drum and Toner Cartridges 2 10 Making Connections 2 12 Powering On the Machine 2 14 Loading Paper 2 15 Help List 2 18 Machine Setup 2 19 Installing Software 2 23 3 Copy 3 1 Copying Procedure 3 2 Basic Copy Features 3 6 Special Copy...

Page 4: ...E mail Features 5 9 Using the Global Address Book 5 13 6 Fax 6 1 Faxing Procedure 6 2 Dialing Methods 6 6 Basic Fax Features 6 8 Special Fax Features 6 10 Mailbox 6 14 Fax Setup Options 6 19 7 Print 7 1 Printing a Document 7 2 Printer Settings 7 3 PCL Driver 7 5 PostScript Driver 7 12 8 Scan 8 1 TWAIN Scanner Program 8 2 Scanning Procedure 8 3 9 Machine Administration 9 1 Machine Setup 9 2 Reports...

Page 5: ... Ordering Supplies 10 4 Customer Replaceable Units 10 5 11 Troubleshooting 11 1 General 11 2 Fault Clearance 11 3 Customer Support 11 10 LCD Error Messages 11 11 Problem and Solutions Charts 11 14 12 Specifications 12 1 Introduction 12 2 Printer Specifications 12 3 Fax Specifications 12 4 Scanner and Copier Specifications 12 5 General Specifications 12 6 Media Specifications 12 7 13 Index 1 1 ...

Page 6: ...Page iv Xerox CopyCentre C20 WorkCentre M20 and WorkCentre M20i User Guide ...

Page 7: ...0i These products have been designed for ease of use but to use your machine to its fullest potential take some time to read the User Guide Introduction 1 2 About This Guide 1 3 Related Information Sources 1 4 Customer Support 1 5 Safety 1 6 Regulatory Information 1 9 Regulations Europe 1 14 Regulations USA 1 15 Regulations Canada 1 17 Environmental Compliance 1 18 ...

Page 8: ...irect scanning It copies and prints at 20 pages per minute A Document Feeder Paper Tray and Bypass Tray are also provided and 2 Sided copying and printing is supported An additional Paper Tray a Foreign Interface a Cabinet and Stand and Network Printing are available as options Xerox WorkCentre M20i This model has digital copying direct scanning and faxing capabilities It also provides networked p...

Page 9: ...Bracket Text Typeface Used to emphasise the selection of a feature mode or key Select the paper supply source required by pressing Paper Supply Notes Located in the margins and used to provide additional or useful information about a function or feature For instructions on loading media refer to Loading Paper on page 4 2 Specification Note Provides more in depth specification information relating ...

Page 10: ...nd WorkCentre M20i User Guide Welcome Related Information Sources Information available for the products consists of This User Guide The Quick Start Guide The Quick Install Sheets The System Administration Guide The Xerox website http www xerox com ...

Page 11: ...ote of the machine serial number ____________________________________________ To access the serial number open the side cover using the release latch and then open the front door The serial number is located on the panel above the Toner Cartridge The Xerox Welcome Center or local representative telephone number is provided when the machine is installed For convenience and future reference please r...

Page 12: ... plug to connect the product to a power source receptacle that lacks an earth connection terminal This product should be operated from the type of power source indicated on the marking label If you are not sure of the type of power available consult your local power company Do not allow anything to rest on the power cord Do not locate the product where persons will step or trip on the cord Use of ...

Page 13: ...stallation unless proper ventilation is provided Never push objects of any kind into the slots of the product as they may touch dangerous voltage points or short out parts which could result in a fire or electric shock Never spill liquid of any kind on the product Never remove covers or guards that require a tool for removal unless directed to do so in a Xerox approved maintenance kit Never defeat...

Page 14: ...using the Safety Standards listed Agency TUV Rheinland Standard IEC60950 3rd Edition Amendments A1 A2 A3 A4 and A11 USA CANADA This XEROX product is certified by the following Agency using the Safety Standards listed Agency UNDERWRITERS LABORATORIES Standard UL 60950 3rd Edition Certification is based on reciprocity agreements which include requirements for Canada ...

Page 15: ...referenced standards can be obtained from your Xerox representative or by contacting Environment Health and Safety Xerox Limited Bessemer Road Welwyn Garden City Hertfordshire AL7 1HE England Telephone Number 44 0 1707 353434 WARNING This is a Class A product In a domestic environment this product may cause radio frequency interference in which case the user may be required to take adequate measur...

Page 16: ...s equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Reference CFR 47 Part 15 Section 15 21 Changes or modifications to this equipment not specifically approved by the XEROX Corporation may void the user s authority to operate this equipment Shielded cables must be used with this equipment t...

Page 17: ...act Xerox Limited see page 1 13 for details for advice prior to any test implementation XEROX equipment should however be properly and regularly serviced and maintained at all times QUESTION What is the Electricity at Work Regulation ANSWER The Electricity at Work Regulation 1989 came into force in England and Wales on 1 April 1990 This 1989 Regulation places a duty on all employers and self emplo...

Page 18: ...emises are safe This will include ensuring XEROX equipment in such premises is safe XEROX Limited s Product Safety function has prepared a guide which contains a list of tests which may be completed by your XEROX Limited Customer Service Organization THESE TESTS MUST BE CARRIED OUT ONLY BY PERSONS WHO POSSESS THE RELEVANT SKILL KNOWLEDGE AND EXPERIENCE TO CARRY OUT SUCH TESTS Please contact the XE...

Page 19: ...defect has been corrected You will be advised of such action to enable such defects to be corrected PLEASE NOTE YOU MUST ENSURE THAT YOUR XEROX EQUIPMENT IS SAFE AT ALL TIMES Please contact us if you have any queries regarding the information provided in this document Environment Health and Safety XEROX Limited Bessemer Road Welwyn Garden City Hertfordshire AL7 1HE England Telephone Number 44 0 17...

Page 20: ...he event of problems you should contact your local Xerox representative in the first instance This product has been tested to and is compliant with TBR21 a technical specification for terminal equipment for use on analogue switched telephone networks in the European Economic Area The product may be configured to be compatible with other country networks Please contact your Xerox representative if ...

Page 21: ...68 of the FCC rules and the requirements adopted by the Administrative Council for Terminal Attachments ACTA On the rear of this equipment is a label that contains among other information a product identifier in the format US AAAEQ TXXXX If requested this number must be provided to the Telephone Company A plug and jack used to connect this equipment to the premises wiring and telephone network mus...

Page 22: ... changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the Telephone Company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service If trouble is experienced with this Xerox equipment for repair or warranty information please contact the appropriate service center details...

Page 23: ... rear of the equipment Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection the electrical ground connecti...

Page 24: ...ironmental Compliance Energy Star XEROX Corporation designed this product to comply with the guidelines of the ENERGY STAR program of the Environmental Protection Agency As an ENERGY STAR Partner XEROX has determined that this product meets the ENERGY STAR guidelines for energy efficiency ...

Page 25: ...re are a number of tasks to perform Using the instructions provided in this chapter unpack and setup your machine ready for use Unpacking 2 2 Machine Overview 2 4 Installing Drum and Toner Cartridges 2 10 Making Connections 2 12 Powering On the Machine 2 14 Loading Paper 2 15 Help List 2 18 Machine Setup 2 19 Installing Software 2 23 ...

Page 26: ... a long period of time or being moved push the switch to the lock position 1 Remove the shipping tape from the front back and sides of the machine Tape LCD 2 Remove the label completely from the scanner module by pulling it straight out away from the unit The scan unlock switch automatically moves to the unlock position Scanner Module 3 Pull open the paper tray and remove the packing material from...

Page 27: ... Started The appearance of the power cord andthetelephone line cord may vary according to Country 4 Ensure the following components are available AC Power Cord User Documentation Starter Toner Cartridge Drum Cartridge USB Cable Telephone Line Cord Software WorkCentre M20 and M20i only ...

Page 28: ...ment Feeder Standard Standard Standard Paper Tray 1 Bypass Tray Standard Standard Standard Digital Copying Standard Standard Standard Direct Printing Standard Option Network Printing Option Standard Direct Scanning Standard Standard Fax Standard E mail Option Standard Paper Tray 2 Option Option Option Cabinet and Stand Option Option Option Foreign Interface Option Option Option ...

Page 29: ...ront View NOTE The components on each model vary this picture represents the WorkCentre M20i with the optional Paper Tray 2 Document Feeder Document Guides Document Input Tray Document Output Tray Control Panel Paper Tray 1 Front Cover Paper Guides Scanner Module Bypass Tray Side Cover Release lever Paper Tray 2 ...

Page 30: ...ear View NOTE The components on each model vary this picture represents the WorkCentre M20i standard configuration Paper Exit Extension Document Feeder Paper Tray Telephone Connections AC Power Cord Connector Parallel Connector USB Connector Power Switch Document Feeder Connector Document Glass ...

Page 31: ...type of original being scanned Color Original Use this option when scanning a color original Resolution Use to adjust the scan resolution Copy Select to activate the Copy mode The Copy key illuminates when selected Fax Select to activate the Fax mode The Fax key illuminates when selected WorkCentre M20i only E mail Select to activate the E mail mode The E mail key illuminates when selected Menu Ex...

Page 32: ...empty the light will flash and if enabled an error tone will sound If an error occurs a red light displays indicating the location of the error and a message appears on the display providing further information For a detailed description of the error messages refer to LCD Error Messages on page 11 11 Display Displays the current status and the menu prompts and selections Job Status Use to view the...

Page 33: ... to interrupt the current copy job to run a more urgent job Start Use to activate a job Stop Use to stop an operation at any time Clear Clear All AC Press once to clear a current entry e g an incorrect number or character entry Press twice to clear all programmed settings the display requests confirmation ...

Page 34: ...ed Installing Drum and Toner Cartridges 1 Pull the release latch to open the side cover CAUTION Ensure the side cover is always open before opening the front cover 2 Open the front cover 3 If the cartridge locking lever is in the lower position turn the lever upward until it locks into place ...

Page 35: ...o place CAUTION Do not expose the green drum to light for an extended period Never expose the drum to direct sunlight or touch the drum surface Damage or poor image quality may result 5 Remove the starter toner cartridge from its bag Gently shake the cartridge to loosen the toner Shaking the cartridge will ensure maximum copies per cartridge 6 Slide the toner cartridge into the machine aligning th...

Page 36: ...g it with another vendor s it should be AWG 26 or larger tele communication line cord 1 Connect the Document Feeder cord to the port shown and fasten the side screws 2 Connect the supplied telephone line to the LINE jack and the other end to the wall jack If you want to use your machine for receiving both faxes and voice calls you will need to connect a telephone and or answering machine If requir...

Page 37: ...machine provides two USB modes Fast and Slow Fast is the default mode Some PC User s may experience poor functionality in the default mode If this occurs select the Slow mode For information about changing the USB mode refer to Machine Setup on page 2 19 3 CAUTION Shut down the computer before connecting the cable Connect the USB Cable which came with your machine OR If you want to use a parallel ...

Page 38: ...i User Guide Getting Started Powering On the Machine 1 Connect the AC Power Cord to the machine and a power outlet The power cord must be plugged into a grounded power socket 2 Press the ON OFF switch to the ON I position The machine displays Warming Up Please Wait ...

Page 39: ...n the Paper Tray 2 Push down on the pressure plate until it locks into position 3 Adjust the rear paper guide to the required paper length It is preset to A4 or Letter size depending on country To load another size lift the rear guide out of the current position and into the required position The Paper Trays can hold a maximum of 550 sheets of 80 g m2 20 lb plain paper You can use A4 Letter or Leg...

Page 40: ...he paper around and if the problem continues use the Bypass Tray 4 Fan the paper and insert it into the tray If loading Letterhead ensure the design is face up and the top edge of the sheet is placed at the right side 5 Corner snubbers Ensure that the paper is positioned under the snubbers Do not fill above the Maximum Fill Line Max Fill Line ...

Page 41: ...to Machine Setup starting on page 2 19 to set the correct size for the Paper Tray For more detailed information about Paper Supply refer to the Chapter Paper and Other Media starting on page 4 1 6 Position the side guide by squeezing the lever and sliding it toward the stack of paper until it gently touches the side of the stack Do not allow the guide to press against the edge of the paper tightly...

Page 42: ... is helpful to print the list to use as a reference tool when performing Machine Setup tasks Use the following instructions to print the Help List Press Menu Exit to exit each menu level and return to standby mode 1 Press the Menu Exit key Enter Menu Exit 2 Using the Navigation Keys select the Help List and press Enter Help List Printing displays The Help List is printed E Mail Feature Help List 3...

Page 43: ...each menu level and return to standby mode 1 Press the Machine Status key Enter Machine Status 2 Using the Navigation Keys select Machine Setup and press Enter Machine Setup Fax Setup 3 Using the Navigation Keys select the required setup option and press Enter Using the Machine Setup Options starting on page 2 20 customize the settings to meet your requirements Press Enter to save your selections ...

Page 44: ...A4 Letter or Legal size When copying onto a paper size smaller than A4 Letter the printed image may be offset and not reproduce correctly even when Auto Fit is selected Power Save On Use to enable the Power Save feature If On is selected set the period of time the machine waits before Power Save is activated Choose between 5 10 15 30 or 45 minutes Off Time Out 15 30 60 180 Seconds Sets the number ...

Page 45: ...oslavia Australia HongKong NewZealand SouthAfrica Israel Korea K Xerox China India Asia_STD Malaysia Singapore USA Canada Brazil Chile Columbia Mexico Argentina Peru Germany France Austria Switzerland Italy Spain Portugal Norway Finland Sweden Netherlands Denmark Belgium Hungary Poland Czech Romania Bulgaria Ireland Setting the Country option sets the correct fax communication settings for each co...

Page 46: ...ion Useful if your machine is used for internal documents only Off Discard Size 00 30 If the Fax Setup option Auto Reduction is set to Off and the received document is as long or longer than the paper selected the machine will discard any excess image from the bottom of the page that is longer than the selected length If the received page is outside the discard margin set it will print on two shee...

Page 47: ... or Parallel Port of a host Workstation A document file can be sent or received from the host Workstation via the appropriate port to the Xerox WorkCentre M20 or M20i Prior to installing the drivers ensure the USB or Parallel Port connection has been made between the Xerox WorkCentre M20 or M20i and the Workstation For USB or Parallel Port connection instructions refer to Making Connections starti...

Page 48: ...ert the Driver CD into the CD drive Within a few seconds the CD should start automatically and present you with the opening screen If this does not happen go to the Start menu select Run and browse to the CD drive Select Setup and click OK Click OK to start the installation procedure Select the language for the installation and select Continue The driver screen is displayed Check the boxes for the...

Page 49: ...all multiple drivers the installation process will be repeated for each driver Select Finish to complete the installation Switch the printer Off and then On For instructions for powering the machine on and off refer to Powering On the Machine starting on page 2 14 Reboot the Workstation Windows will automatically detect new hardware and install the appropriate driver Follow the instructions for Wo...

Page 50: ... this window will vary according to the operating system from the Start Settings menu or directly from the Start menu The Printers and Faxes window will be displayed This window will have a different appearance according to the operating system of the workstation The window displayed is for a Windows XP operating system Click on the Printer and select Properties from the File menu or the right mou...

Page 51: ...e window displayed is for a Windows XP operating system Click on the Ports tab The Ports tab will be displayed Check the box appropriate to the connection For a parallel connection check LPT1 LPT2 or LPT3 depending on the configuration of the workstation This is usually LPT1 For a USB connection check the USB box Click OK Follow the instructions for Test Print or Scan starting on page 2 28 to cont...

Page 52: ...teps Open a document on the Workstation Select the Xerox WC M20 Series as the printer to which the document will be sent Print the selected document on the device and verify that it prints correctly The installation process is now complete Test Scan Open the Twain compliant application being used to scan documents Follow the instructions provided in Scan starting on page 8 1 to scan a document and...

Page 53: ...20i User Guide Page 3 1 3 Copy Digital copying is available as standard on the Xerox CopyCentre C20 WorkCentre M20 and WorkCentre M20i Copying Procedure 3 2 Basic Copy Features 3 6 Special Copy Features 3 10 Using Interrupt 3 14 Compatible Features 3 17 ...

Page 54: ... 100 001 Number of Copies Current Reduction Enlarge Setting Copy Key If necessary press the Copy key to change to Copy mode The Copy key remains illuminated when selected 2 To select a paper tray press the Paper Supply key until the required tray is lit on the Status Map Tray 1 and the Bypass Tray are available as standard Tray 2 is optional If two tray lights display together the Auto Tray Switch...

Page 55: ...e 12 5 for full Document Feeder specifications If the Bypass Tray is selected the Paper Type option displays Use the Navigation Keys to select the Paper Type being loaded and press Enter If using the Bypass remember to load the required stock Enter Navigation Keys 3 Document Guides Remove all staples and paper clips prior to loading Adjust the sliding document guides to the size required Insert th...

Page 56: ...sition the original face down on the Document Glass Align with the registration arrow in the rear left corner Lower the Document Feeder 4 Press the Copy feature key required on the Control Panel Basic features available for Copy jobs are Lighten Darken Reduce Enlarge 2 Sided Collated Original Type and Color Original For information about all the available Copy features refer to Basic Copy Features...

Page 57: ...press Clear Clear All to clear the current quantity and enter a new quantity 6 Press Start to begin the copy job If Collated is On when the document is fed from the Document Glass the display shows Scan Another To scan another original load the next original and using the Navigation Keys select Yes and press Enter Continue the procedure until all the originals have been scanned Select No when all ...

Page 58: ...t a contrast setting Each time the key is pressed the selection block on the display moves to the left or right As the selection block moves to the right the contrast becomes darker Press Enter to save the selection Reduce Enlarge Use to reduce or enlarge an image from 25 to 400 depending on the input area used 25 400 Reduce Enlarge from 25 400 using the Document Glass and from 25 100 using the Do...

Page 59: ... to produce 1 or 2 sided copy output from 1 or 2 sided originals 1 1 Sided Use when originals are printed on 1 side and 1 sided copies are required Press Copy Press 2 Sided Use the Navigation Keys to select the option required and press Enter to save the selection If necessary use the Scan Side 2 option to scan side 2 Position side 2 on the Document Glass and select Yes then Enter to scan side 2 C...

Page 60: ...t one complete document followed by the second complete document Press Copy Press Collated Use the Navigation Keys to select On and press Enter Original Type Use to select the type of document being scanned Text Use for documents containing mostly text Press Copy Press Original Type Use the Navigation Keys to select the option required and press Enter Mixed Use for documents with mixed text and gr...

Page 61: ...ch time the Paper Supply key is pressed a different tray is selected and a green light displays to indicate the selected tray When two tray lights display together the Auto Tray Switching feature is active This enables the machine to switch to a different tray if the current tray runs out of paper If a paper tray is empty the light will flash and if enabled an error tone will sound Bypass Use to n...

Page 62: ...ID Card Copy Use to copy both sides of an ID document e g a drivers license onto one side of paper Press Menu Exit Using the Navigation Keys select Copy Features and press Enter Use the Navigation Keys to select ID Card Copy and press Enter Press Start S 1 displays Load Side 1 of the original on the Document Glass and press Start Repeat for Side 2 when Press Start S 2 displays The machine prints b...

Page 63: ... Use to erase 6 mm 0 25 from the left and right edge of the document Border Surround Use to create a border around all edges of the document Margin Shift Use to create a binding edge for the document Off Use to de activate the feature Press Menu Exit Using the Navigation Keys select Copy Features and press Enter Use the Navigation Keys to select Margin Shift and press Enter Select the required Mar...

Page 64: ...iginals which require the background removing On Use to activate the Auto Suppress feature Press Menu Exit Using the Navigation Keys select Copy Features and press Enter Use the Navigation Keys to select Auto Suppress and press Enter Select On and press Enter Off Use to de activate the feature Covers Use to automatically add covers to your copied set using stock taken from another tray Off Use to ...

Page 65: ...blank or printed divider between each transparency Create Booklet Use to copy a document as a 2 Sided job and arrange the pages to produce a booklet when folded On Use to activate the Create Booklet feature Press Menu Exit Using the Navigation Keys select Copy Features and press Enter Use the Navigation Keys to select Create Booklet and press Enter Select On and press Enter Off Use to de activate ...

Page 66: ...provides access to Copy mode for running small quick jobs Select Copy Mode Select Interrupt 1 Interrupt is only available in Copy mode Press the Copy key to activate Copy mode Copy Key 2 To interrupt the current Copy job press the Interrupt key The machine activates the Interrupt feature and the Interrupt key remains illuminated The job pauses after the current sheet has been printed or the curren...

Page 67: ...the Document Glass For full instructions on loading originals refer to Load the Originals starting on page 3 3 4 Basic features available for Copy jobs are Lighten Darken Reduce Enlarge 2 Sided Collated Original Type and Color Original For information about all the available Copy features refer to Basic Copy Features on page 3 6 and Special Copy Features on page 3 10 Press the feature key required...

Page 68: ...terrupt job If using the Document Glass and Scan Another displays select Yes to scan another original or No if all originals have been scanned press Enter The Interrupt job is printed If another urgent job is required repeat the procedure Navigation Keys Start 7 To resume the interrupted job press the Interrupt button The Interrupt feature is deactivated If required reorder and reload the original...

Page 69: ...ass Document Feeder X X X O Book Center Edges Glass X O X X Border Surround Glass Document Feeder X X O O Margin Shift Auto Center Glass X X X X O Small Orig Only Left Glass Document Feeder X O X X O Not Book Center Edges Right Glass Document Feeder X O X X O Not Book Center Edges Top Glass Document Feeder X O X X O Not Book Center Edges Bottom Glass Document Feeder X O X X O Not Book Center Edges...

Page 70: ...Page 3 18 Xerox CopyCentre C20 WorkCentre M20 and WorkCentre M20i User Guide Copy ...

Page 71: ... 4 1 4 Paper and Other Media There is one Paper Tray and a Bypass Tray as standard on the Xerox CopyCentre C20 WorkCentre M20 and WorkCentre M20i A second Paper Tray is available to purchase as an option Loading Paper 4 2 Setting the Paper Size 4 8 Media Specifications 4 9 ...

Page 72: ...sibility of paper jams To avoid unnecessary paper jams and misfeeds do not remove paper from its packaging until required Using the Paper Trays Loading the Paper Trays Using the instructions provided load paper into the machine Up to two Paper Trays are available depending on your machine configuration The Paper Trays can hold a maximum of 550 sheets of 80 g m2 20 lb plain paper 1 To load paper pu...

Page 73: ...d paper length It is preset to A4 or Letter size depending on country To load another size lift the rear guide out of the current position and into the required position The Paper Trays can hold a maximum of 550 sheets of 80 g m2 20 lb plain paper You can use A4 Letter or Legal size paper only Rear Guide 4 Fan the paper and insert it into the tray If loading Letterhead ensure the design is face up...

Page 74: ...ions Setting the Paper Size on page 4 8 to set the correct size for the Paper Tray 5 Corner snubbers Ensure that the paper is positioned under the snubbers Do not fill above the Maximum Fill Line Max Fill Line 6 Position the side guide by squeezing the lever and sliding it toward the stack of paper until it gently touches the side of the stack Do not allow the guide to press against the edge of th...

Page 75: ...nd 43 lb The following table summarizes the print media allowed and the maximum stacking height for each paper type The height is measured with the stack of sheets laid on a flat surface 7 To select a paper tray press the Paper Supply key until the required tray is lit on the Status Map Tray 1 and the Bypass Tray are available as standard Tray 2 is optional If two tray lights display together the ...

Page 76: ...Tray located on the right side of the product Unfold the Paper Support extension Bypass Tray Paper Support 2 Prepare a stack of paper or envelopes for loading by flexing or fanning them back and forth Straighten the edges on a level surface 3 Load the print material with the print side facing down and against the right edge of the tray 3 4 Adjust the paper guide to the width of the stack of print ...

Page 77: ...r Size on page 4 8 to set the correct size for the Bypass Tray 5 To select the Bypass Tray press the Paper Supply key until the Bypass tray is lit on the Status Map When the Bypass Tray is selected the Paper Type option displays Use the Navigation Keys to select the Paper Type being loaded and press Enter Paper Supply Status Map Enter ...

Page 78: ... default Paper Size for each tray Press the Machine Status key on the Control Panel Select Machine Setup using the Navigation Keys and press Enter The display shows Tray 1 Size on the bottom line Press Enter Use the Navigation Keys to select the Paper Size required and press Enter to save the selection Repeat the procedure for Tray 2 Size if available and Bypass Size Press Menu Exit to exit each m...

Page 79: ...aper Letter 8 5 x 11 inch Folio 8 5 x 13 inch Legal 8 5 x 14 inch Executive 7 25 x 10 5 inch A4 210 x 297 mm B5 182 x 257 mm A5 148 x 210 mm YES YES YES NO YES NO NO 550 550 550 0 550 0 0 YES YES YES YES YES YES YES 100 100 100 100 100 100 100 Envelopes No 10 8 5 x 14 inch C5 6 38 x 9 37 inch DL 110 x 220 mm Monarch 3 87 x 7 5 inch B5 176 x 250 mm NO NO NO NO NO 0 0 0 0 0 YES YES YES YES YES 10 10...

Page 80: ...in General Specifications on page 12 6 Use only well constructed envelopes with sharp well creased folds DO NOT use envelopes with clasps and snaps DO NOT use envelopes with windows coated lining self adhesive seals or other synthetic materials DO NOT use damaged or poorly made envelopes It is recommended that you feed special paper types one sheet at a time Only use the special media recommended ...

Page 81: ...no exposed adhesive material between labels Exposed areas can cause labels to peel off during printing which can cause paper jams Exposed adhesive can also cause damage to machine components Do not feed a sheet of labels through the machine more than once The adhesive backing is designed for one pass through the machine Do not use labels that are separating from the backing sheet or are wrinkled b...

Page 82: ...Page 4 12 Xerox CopyCentre C20 WorkCentre M20 and WorkCentre M20i User Guide Paper and Other Media ...

Page 83: ...User Guide Page 5 1 5 E mail The E mail function is available as standard on the Xerox WorkCentre M20i and as an option on the Xerox WorkCentre M20 Sending an E mail 5 2 Basic E mail Features 5 7 Special E mail Features 5 9 Using the Global Address Book 5 13 ...

Page 84: ...gured A System Administration Guide is provided with setup instructions for the E mail For more information contact your System Administrator Document Feeder Up to 50 sheets of 80 g m2 20lb bond paper can be loaded Weight ranges from 45 105 g m2 12 5 28lb Sizes range from B5 to Legal 7 x 10 to 8 5 x 14 Refer to Scanner and Copier Specifications on page 12 5 for full Document Feeder specifications ...

Page 85: ...he original face down on the Document Glass Align with the registration arrow in the rear left corner Lower the Document Feeder 2 Press the E mail key on the Control Panel Press the E mail feature key required on the Control Panel Basic features available for E mail jobs are 2 Sided Original Type Color Original and Resolution For information about all the available E mail features refer to Basic E...

Page 86: ...der s name using the Alphabet Keyboard and then press the Enter key If authentication has been set up enter your Login Name and Password For information about authentication setup contact your System Administrator From 4 Enter Key Alphabet Keyboard The To screen displays Enter the recipient s E mail address and then press the Enter key You can directly enter an E mail address using the Alphabet Ke...

Page 87: ...o continue The maximum number of addresses you can enter is 10 Press Enter Repeat the procedure until all addresses have been entered 6 Send to Myself displays Select Yes to send a copy of the E mail to your own mail account Select No if a copy is note required Press Enter Send to Myself Yes 7 Review Addresses displays Select Yes to review the addresses you have entered and if necessary make chang...

Page 88: ...o select the type of file you want to send Select PDF for Portable document Format or TIFF for Tagged Image Format Press Enter Select File Type PDF 10 Press Start to send the E mail If the display shows Scan Another load the next original on the Document Glass and using the Navigation Keys select Yes Then press Enter Continue the procedure until all the originals have been scanned Select No when a...

Page 89: ...o save the selection No Select if your original is 1 Sided Original Type Use to select the type of document being scanned Text Use for documents containing mostly text Press E mail Press Original Type Use the Navigation Keys to select the option required and press Enter Mixed Use for documents with mixed text and graphics Photo Use for photographs Color Original Use to scan and send a color origin...

Page 90: ...vigation Keys to select the option required and press Enter 200 dpi Scans using a resolution of 200 x 200 dots per inch dpi The default setting which produces a good quality image from most text originals 300 dpi Scans using a resolution of 300 x 300 dots per inch dpi Use this setting to produce a higher quality image if more definition is required 400 dpi Scans using a resolution of 400 x 400 dot...

Page 91: ...ect E mail Features and press Enter Select Group Mail and press Enter Select New and press Enter Enter a Group Name using the Alphabet Keyboard and press Enter If a Group Name is not entered a Group Number displays Enter an E mail address to be included in the Group using the Alphabet Keyboard and press Enter You can include numbers in the e mail address by using the Numeric Keypad Press Enter Whe...

Page 92: ...up Name Add or Delete addresses and change the File Type as required Press Enter If deleting a confirmation window appears Select Yes and press Enter Delete Use to delete an existing Group Send Use to send E mails to a Group Load the originals and press the E mail key Press Menu Exit Select E mail Features and press Enter Select Group Mail and press Enter Select Send and press Enter Enter the Grou...

Page 93: ... users registered by the system administrator or an address from Group mail Entry Not Editable displays To add edit or delete another e mail address repeat the procedure Edit Use to edit entries contained in the Local Address book Delete Use to delete entries from the Local Address Book Send Use to send to E mail addresses stored in the Local Address book Load the originals and press the E mail ke...

Page 94: ...dress book Individual Address Use to print a list of individual E mail addresses Press Menu Exit Using the Navigation Keys select E mail Features and press Enter Select Print Address Book and press Enter Select the required option and press Enter The selected list prints Group Address Use to print a list of the E mail Groups All Use to print both the Individual and Group E mail address lists ...

Page 95: ...d when a few characters have been entered press Enter The machine will search for E mail addresses on the LDAP server which match the characters entered If you have not entered enough characters a message displays requesting more characters A list of E mail addresses which match the characters entered displays Using the Navigation Keys scroll through the list of addresses and find the correct addr...

Page 96: ...Page 5 14 Xerox CopyCentre C20 WorkCentre M20 and WorkCentre M20i User Guide E mail ...

Page 97: ...d WorkCentre M20i User Guide Page 6 1 6 Fax The Fax function is available as standard on the Xerox WorkCentre M20i Faxing Procedure 6 2 Dialing Methods 6 6 Basic Fax Features 6 8 Special Fax Features 6 10 Mailbox 6 14 Fax Setup Options 6 19 ...

Page 98: ...r to Scanner and Copier Specifications on page 12 5 for full Document Feeder specifications 1 Document Guides Remove all staples and paper clips prior to loading Adjust the sliding document guides to the size required Insert the originals neatly into the Document Feeder face up The first page should be on top with the headings towards the back or left of the machine Align the stack with the left a...

Page 99: ...n while scanning will affect the image quality and toner consumption On completion of the job ensure the Document Feeder is closed Select the Fax key Raise the Document Feeder and position the original face down on the Document Glass Align with the registration arrow in the rear left corner Lower the Document Feeder 2 Press the Fax key to activate Fax mode The Fax key remains illuminated when sele...

Page 100: ...or Fax jobs are Lighten Darken 2 Sided Original Type Color Original and Resolution For information about all the available Fax features refer to Basic Fax Features on page 6 8 and Special Fax Features on page 6 10 Using the Navigation Keys select the setting required for the feature and press Enter Lighten Darken Original Type 2 Sided Color Original Resolution 4 Use the Numeric Keypad to enter the...

Page 101: ...als have been scanned and press Enter The Fax is scanned and sent Navigation Keys Start 6 To view the status of a job press the Job Status key A list of current jobs and the job details displays To add a page to a job select the required job using the Navigation Keys and press Enter Load the original and select Add Page and press Enter To delete a job select the required job and press Enter Select...

Page 102: ...eed Dial number 1 200 The name appears and the original is scanned into memory ready for sending If the original is loaded on the Document Glass the display asks if you want to send another page Select Yes to add more originals or No to begin transmission Press Enter The fax number stored in the speed dial location will be dialed automatically and the fax is sent Group Dialing Use to access a grou...

Page 103: ...l the fax number with the telephone line open Load the originals and select Fax Press Manual Dial The dial tone is audible and the LCD displays Phone Dial the fax number When the fax tone is heard press Start to begin faxing Redial Numbers which have already been entered recently can be quickly accessed using the Redial function Load the originals and select Fax Press Pause Redial The last number ...

Page 104: ...ntrast Settings Press Fax Press Lighten Darken Using the Navigation Keys select a contrast setting Each time the key is pressed the selection block on the display moves to the left or right As the selection block moves to the right the contrast becomes darker Press Enter to save the selection 2 Sided Select if your originals are2 Sided Yes Select if your original is 2 Sided Press Fax Press 2 Sided...

Page 105: ...iginal and send to the remote fax The remote fax must have the capability to receive a color fax to use this feature Press Fax Press Color Original Using the Navigation Keys select the On and press Enter Resolution Use to increase sharpness and clarity Standard Use for documents with normal sized characters Press Fax Press Resolution Using the Navigation Keys select the option required and press E...

Page 106: ...NSTRUCTIONS Toll Save Use to set a low rate period for sending faxes Off Use to de activate the feature Press Menu Exit Using the Navigation keys select Fax Features and press Enter Select Toll Save and press Enter Select On and press Enter Select Start Time and enter a date and time to start the Toll Save period Press Enter Select End Time and enter a date and time to end the Toll Save period Pre...

Page 107: ...canned and stored in memory The fax is then sent from memory Delay Fax Use to set a specific time for sending your fax Press Menu Exit Using the Navigation Keys select Fax Features and press Enter Select Delay Fax and press Enter Enter the fax number using the Numeric Keypad or Speed Dial and press Enter Enter another number if required When all numbers have been entered select No and press Enter ...

Page 108: ...ame for the job and press Enter The originals are scanned into memory ready for sending Polling Polling is used to retrieve documents from remote fax machines Remote fax machines can also poll your machine TX Poll Use to store a document on the machine ready to be polled by a remote fax machine Press Menu Exit Using the Navigation Keys select Fax Features and press Enter Select Polling and press E...

Page 109: ...or the remote fax machine to be polled Press Enter when the correct time displays If you set a time earlier than the current time the job will be sent at that time the following day Enter a 4 digit Poll Code and press Enter The machine will poll the remote machine at the specified time Batch TX Use to send faxes that are going to the samelocation in one batch On Activates the Batch TX feature Pres...

Page 110: ...ting up Mailboxes are located in the System Administration Guide provided with your Xerox WorkCentre M20i Storing Documents in a Mailbox 1 Load the originals you want to store in the mailbox Press the Menu Exit key Enter Menu Exit 2 Using the Navigation Keys select Mailbox and press Enter Select Store and press Enter Fax Features Mailbox 3 Enter the box number for the mailbox and press Enter The o...

Page 111: ...Press the Menu Exit key Using the Navigation Keys select Mailbox and press Enter Enter Menu Exit 2 Select Print and press Enter Mailbox Print 3 Enter the box number for the mailbox and press Enter Enter the passcode for the mailbox and press Enter The contents of the mailbox are printed and deleted Mailbox No ...

Page 112: ...ts 1 Press the Menu Exit key Using the Navigation Keys select Mailbox and press Enter Enter Menu Exit 2 Select Delete and press Enter Mailbox Delete 3 Enter the box number for the mailbox and press Enter Enter the passcode for the mailbox and press Enter The contents of the mailbox are deleted Mailbox No ...

Page 113: ...er Mailbox Poll From 3 Enter the box number to be polled and press Enter Enter the passcode for the mailbox and press Enter Mailbox No 4 Enter a remote fax number and press Enter The display shows the current time Enter a start time for the mailbox to be polled and press Enter If you set a time earlier than the current time the originals will be retrieved at that time the following day The mailbox...

Page 114: ...3 Enter the box number for where the originals are to be sent and press Enter Enter the passcode for the mailbox and press Enter Mailbox No 4 Enter a remote fax number and press Enter The display shows the current time Enter a start time for the originals to be sent and press Enter If you set a time earlier than the current time the job will be sent at that time the following day The originals wil...

Page 115: ...tandby mode 1 Press the Machine Status key Enter Machine Status 2 Using the Navigation Keys select Fax Setup and press Enter Machine Setup Fax Setup 3 Using the Navigation Keys select the required setup option and press Enter Using the Fax Setup Options starting on page 6 20 customize the settings to meet your requirements Press Enter to save your selections Fax Setup Lighten Darken 4 ...

Page 116: ...for fax jobs Fine Super Fine Receive Mode Tel Use to operate in manual mode When a call is received pick up the external phone handset or press Manual Dial If a fax tone can be heard press Start and replace the handset Fax The machine answers the incoming call and immediately switches to fax receive mode Ans Fax Use if attaching an answering machine to the machine If the machine detects a fax tone...

Page 117: ...ssign a name enter the required name using the Numeric Keypad If you do not require a name leave empty and press Enter To store more Speed Dial numbers repeat the procedure Edit If you want to delete a specific Speed Dial number from the group press the Speed Dial key and enter the number The display shows Delete To add a new number press the Speed Dial key and enter the number the display shows A...

Page 118: ...e required name If a name is not required Press Enter To assign another Group repeat the procedure Edit If you want to delete a specific Speed Dial number from the Group press the Speed Dial key The display shows Delete To add a new number press the Speed Dial key the display shows Add Press Enter Repeat the procedure until all the editing has been completed Press the Menu Exit key when you have f...

Page 119: ... Use to switch on ECM for all transmissions Transmission time may be increased when ECM is enabled Off Use to switch off ECM Redials 0 13 Use to set the number of redial attempts Ring to Answer 1 7 Use to set the number of rings before answering Redial Term 1 15 Use to set the number of minutes between redial attempts Ringer Off Use to set the ringer volume Low Med High Junk Fax Setup On Use to re...

Page 120: ...Page 6 24 Xerox CopyCentre C20 WorkCentre M20 and WorkCentre M20i User Guide Fax Dial Mode Tone Selects the default dial mode Pulse ...

Page 121: ...allel Port connection is available as standard on the Xerox WorkCentre M20 and as an option on the Xerox WorkCentre M20i Networked Printing is available as standard on the Xerox WorkCentre M20i and is optional on the Xerox WorkCentre M20 Printing a Document 7 2 Printer Settings 7 3 PCL Driver 7 5 PostScript Driver 7 12 ...

Page 122: ... the Getting Started chapter For network connections refer to the System Administration Guide supplied with your Xerox WorkCentre M20i or contact your System Administrator Prior to printing ensure all relevant connections have been made the machine is powered on and there is paper in the paper tray Start the program you are using to create the document and create or open the document requiring pri...

Page 123: ... panel Accessing Printer Settings You can access printer settings by using either of these methods Windows 95 98 Me Select File Print Properties or File Print Setup from within any Windows application OR Select Xerox WC M20 Series printer from the Printers folder then select File Properties or select the printer icon in the Printers folder and click the right mouse button Windows NT 4 0 Select Fil...

Page 124: ...tre M20i User Guide Print Windows XP Select File Print Properties from within any Windows application Select Xerox WC M20 Series printer from the Printers and Faxes folder click the right mouse button then select Printing Preferences from the drop down list ...

Page 125: ...itional Windows based tabs are available For information on the Windows based tabs refer to documentation provided with Windows For detailed information about the printer settings available on each tab please refer to the printer driver on line Help If you access Printer Properties through the Printers folder any settings made will become the default settings for the printer Settings made when Pri...

Page 126: ...orientation More Layout Options Provides access to additional layout features such as multiple pages per side poster booklet printing fit to page and reduce enlarge Favorites Use this option to store your selections for a particular job After making selections enter a job title in the window and select Save OK Use to accept the selections made and close the dialog Cancel Closes the dialog and retu...

Page 127: ...ed Type Use to select the type of paper required Size Use to select the size of paper required from the drop down menu Source Use to select the required paper source for the job Cover Page Use to select the required paper source for a cover page Banner Page Use to select whether a banner page is required Custom Use to enter a customized paper size ...

Page 128: ...resolution selected Print Quality Mode Use to select the print resolution 1200 dpi produces the highest quality output 300 dpi is the lowest Graphic Options Provides access to additional options which allow you to select to print your output as graphics or bitmaps You can also select to print all text in black Toner Save Mode Use to activate Toner Save mode Produces a lower quality output and uses...

Page 129: ...ptions Tab Use Print Fonts If this option is selected the fonts which are resident on the printer will be used for the job Print Order Use to select a sequence for your print job Select whether to reverse all pages print odd pages or print even pages Collate Select to produce collated output ...

Page 130: ... as Draft or Confidential or the name of your company Select the Watermark required from the list shown or create a new Watermark Watermark Message Use this window to enter the text you would like to add as a Watermark First Page Only Select this option if you want the Watermark to print on the first page only and not the rest of the document Message Angle Select to print the Watermark horizontall...

Page 131: ...11 Print About Tab The About Tab provides information about the printer driver It provides the program version number and copyright information relating to the printer driver Clicking on this page will connect you to the Xerox website provided you have access to the Internet ...

Page 132: ... Windows based tabs are available For information on the Windows based tabs refer to documentation provided with Windows For details on the printer settings available on each tab please refer to the printer driver on line Help If you access Printer Properties through the Printers folder any settings made will become the default settings for the printer Settings made when Printer Properties are acc...

Page 133: ...ire 2 sided output in a Book orientation Flip on Short Edge Use this option when you require 2 sided output in a Calendar orientation Pages Per Sheet Use to select to print multiple images on one sheet or to select Booklet mode OK Use to accept the selections made and close the dialog Cancel Closes the dialog and returns all settings to the values in place before the dialog was opened Apply Saves ...

Page 134: ...Page 7 14 Xerox CopyCentre C20 WorkCentre M20 and WorkCentre M20i User Guide Print Paper Quality Tab Paper Source Use to select the paper source for the print job from the drop down menu ...

Page 135: ...e M20i User Guide Page 8 1 8 Scan Direct Scanning using a USB or Parallel Port connection is available as standard on the Xerox WorkCentre M20 and WorkCentre M20i A color scanner is provided as standard TWAIN Scanner Program 8 2 Scanning Procedure 8 3 ...

Page 136: ...tographs and printed text Documents can be fed from the Document Feeder or placed on the Document Glass The TWAIN driver is a program for PC printing that supports Windows 95 Windows 98 Windows NT4 0 Windows 2000 Windows ME and Windows XP environments Using an independent protocol and the USB or parallel port the TWAIN driver converts the scanned image into a standard format that you can edit ...

Page 137: ... and acquire the WorkCentre M20 TWAIN Scanner This feature allows you to convert hard copy images into electronic images that you can use in other documents 3 2 Document Guides Remove all staples and paper clips prior to loading Adjust the sliding document guides to the size required Insert the originals neatly into the Document Feeder face up The first page should be on top with the headings towa...

Page 138: ...x 14 Refer to Scanner and Copier Specifications on page 12 5 for full Document Feeder specifications Document Glass Select the Scan Features For Scanner specifications refer to Scanner and Copier Specifications on page 12 5 Raise the Document Feeder and position the original face down on the Document Glass Align with the registration arrow in the rear left corner Lower the Document Feeder 3 3 Sele...

Page 139: ... This gives you the opportunity to select the specific area you wish to scan If necessary drag the selection tool to the area requiring scanning Preview 5 Select the Scan option on the TWAIN driver window The specified image displays on the screen Scan 6 Select File and Save The image is saved and can now be used in another document if required Remove your original from the Document Glass or Docum...

Page 140: ...Page 8 6 Xerox CopyCentre C20 WorkCentre M20 and WorkCentre M20i User Guide Scan ...

Page 141: ...ration The Xerox CopyCentre C20 WorkCentre M20 or WorkCentre M20i can be customised to meet individual requirements Machine Setup 9 2 Reports 9 6 ControlCentre 9 8 Department Codes 9 15 Passcode Protection 9 22 Clear Memory 9 24 Maintenance Tools 9 25 Enabling or Disabling Auxiliary Access 9 31 ...

Page 142: ...it each menu level and return to standby mode 1 Press the Machine Status key Enter Machine Status 2 Using the Navigation Keys select Machine Setup and press Enter Machine Setup Fax Setup 3 Using the Navigation Keys select the required setup option and press Enter Using the Machine Setup Options starting on page 9 3 customize the settings to meet your requirements Press Enter to save your selection...

Page 143: ...at A4 Letter or Legal size When copying onto a paper size smaller than A4 Letter the printed image may be offset and not reproduce correctly even when Auto Fit is selected Power Save On Use to enable the Power Save feature If On is selected set the period of time the machine waits before Power Save is activated Choose between 5 10 15 30 or 45 minutes Off Time Out 15 30 60 180 Seconds Sets the numb...

Page 144: ...Yugoslavia Australia HongKong NewZealand SouthAfrica Israel Korea K Xerox China India Asia_STD Malaysia Singapore USA Canada Brazil Chile Columbia Mexico Argentina Peru Germany France Austria Switzerland Italy Spain Portugal Norway Finland Sweden Netherlands Denmark Belgium Hungary Poland Czech Romania Bulgaria Ireland Setting the Country option sets the correct fax communication settings for each...

Page 145: ...mption Useful if your machine is used for internal documents only Off Discard Size 00 30 If the Fax Setup option Auto Reduction is set to Off and the received document is as long or longer than the paper selected the machine will discard any excess image from the bottom of the page that is longer than the selected length If the received page is outside the discard margin set it will print on two s...

Page 146: ...re changed print this list to confirm your changes Scheduled Jobs This list identifies the documents currently stored for Delay Send Priority Send Group Dial and TX Poll operations This list shows the starting time and type of operation Fax TX Confirm This list shows a list of confirmed fax transmissions E mail TX Report This report shows the status of E mail transmissions Help List This list show...

Page 147: ... Use the following instructions to print a report 1 Press the Machine Status key Enter Machine Status 2 Using the Navigation Keys select Reports and press Enter System Admin Tools Reports 3 Using the Navigation Keys select the required report and press Enter The report is processed and printed Reports Fax Phonebook ...

Page 148: ...honebooks simply click Apply on the ControlCentre screen to download the new settings to the machine Installing ControlCentre When Xerox WorkCentre M20i software is installed the ControlCentre utility is installed automatically For information on installing refer to Maintenance Tools on page 9 25 Running ControlCentre Use the following instructions to run ControlCentre Start the Windows software F...

Page 149: ...ate Printer PCL Flash Font and Macro PostScript To exit ControlCentre click the Exit key in the bottom of each tab screen For further details click the Help key in the bottom of each tab screen When the settings on ControlCentre are changed or when ControlCentre is run the settings on the machine and on ControlCentre will be automatically updated to the latest settings made either on the machine o...

Page 150: ...on the Settings tab to configure Fax settings Advanced Tab Click on the Advanced tab to change the Machine Setup options applicable to Fax Reads the current settings in the WorkCentre M20i then refreshes ControlCentre with the machine s current settings Downloads the settings made in ControlCentre to the WorkCentre M20i ...

Page 151: ...nebook entries for use with Fax Phonebook entries Retrieves the phonebook entries from the Xerox WorkCentre M20i to ControlCentre Allows the phonebook entries to be downloaded from ControlCentre to the Xerox WorkCentre M20i Deletes all phonebook entries Allows a selected phonebook entry to be edited in a separate Edit dialog box Deletes a selected phonebook entry ...

Page 152: ...ams have occurred on the machine Firmware Update Tab Click on the Firmware Update tab to update the firmware of the machine This feature should be used by System Administrator only For further information please refer to the System Administration Guide Number of scans using the Document Feeder Number of scans from the Document Glass Number of jams during printing Number of replaced toner cartridge...

Page 153: ...ntre C20 WorkCentre M20 and WorkCentre M20i User Guide Page 9 13 Machine Administration Printer Tab Click on the Printer tab to set default print options PCL Tab Click on the PCL tab to set options for PCL printing ...

Page 154: ...upplied on a CD or downloaded from the internet Use this tab to install flash PCL fonts and macros on the Xerox WorkCentre M20 or M20i You can also delete individual fonts and macros delete all of the fonts and macros and print a font listing PostScript Tab Click on the PostScript tab to install and manage PostScript fonts on the Xerox WorkCentre M20 and M20i ...

Page 155: ...ey Enter Machine Status 2 Using the Navigation Keys select System Admin Tools and press Enter If the System Admin Tools have already been passcode protected type in the password and press Enter System Admin Tools Passcode Protect 3 Select Department using the Navigation Keys and press Enter Enter the Master Access Code The first time you access Department you will be prompted to enter a master acc...

Page 156: ... Enter Enter a number to identify the department and press Enter Enter a name to identify the department and press Enter Enter the passcode for that department and press Enter Continue to add departments as required Department Set 1 Press the Machine Status key 2 Using the Navigation Keys select System Admin Tools and press Enter If the System Admin Tools have already been passcode protected type ...

Page 157: ...igation Keys and press Enter Enter the Master Access Code The first time that you access Department you will be prompted to enter a master access code then re enter it to confirm the code System Admin Tools Department 4 Select Print using the Navigation Keys and press Enter Select the required report and press Enter Department Print ...

Page 158: ...ls and press Enter If the System Admin Tools have already been passcode protected type in the password and press Enter System Admin Tools Passcode Protect 3 Select Department using the Navigation Keys is displayed and press Enter Enter the Master Access Code The first time that you access Department you will be prompted to enter a master access code then re enter it to confirm the code System Admi...

Page 159: ...ss Enter Management Department Mode 6 Select Clear Department using the Navigation Keys and press Enter To clear the Journal select Journal and press Enter To remove a Department Code select Code and press Enter To remove all Department Codes select All and press Enter To remove individual Department Codes select Each press Enter enter the Department Number and confirm the removal Management Clear...

Page 160: ...m Admin Tools have already been passcode protected type in the password and press Enter System Admin Tools Passcode Protect 3 Select Department using the Navigation Keys and press Enter Enter the Master Access Code The first time that you access departments you will be prompted to enter a master access code then re enter it to confirm the code System Admin Tools Department 4 Select Change M Code a...

Page 161: ...re M20 and WorkCentre M20i User Guide Page 9 21 Machine Administration 5 To change the Master Code select Change and press Enter Enter the new Master Code To remove the Master Code select Delete and press Enter Change M Code Change ...

Page 162: ...e Simply press Enter when requested to enter the passcode If you enabled Passcode Protection refer to Change the Passcode starting on page 9 23 to enter the new passcode 1 Press the Machine Status key 2 Using the Navigation Keys select System Admin Tools and press Enter If the System Admin Tools have already been passcode protected type in the password and press Enter System Admin Tools Passcode P...

Page 163: ... Using the Navigation Keys select System Admin Tools and press Enter If the System Admin Tools have already been passcode protected type in the password and press Enter System Admin Tools Passcode Protect 3 Select Change Passcode using the Navigation Keys and press Enter Enter the existing passcode and press Enter This will be blank if you have just enabled Passcode Protection System Admin Tools C...

Page 164: ...nd you can clear the system data Clearing the Memory 1 Press the Machine Status key 2 Using the Navigation Keys select System Admin Tools and press Enter If the System Admin Tools have already been passcode protected type in the password and press Enter System Admin Tools Passcode Protect 3 Select Clear Memory using the Navigation Keys and press Enter Select the option required and press Enter The...

Page 165: ...New Drum Clean Drum Billing Counters These tools can also be accessed using Xerox CentreWare refer to the System Administration Guide for more information Check the Serial Number 1 Press the Machine Status key 2 Using the Navigation Keys select System Admin Tools and press Enter If the System Admin Tools have already been passcode protected type in the password and press Enter System Admin Tools P...

Page 166: ...orkCentre M20i User Guide Machine Administration 3 Select Maintenance and press Enter Select Serial Number and press Enter The serial number of the Xerox WorkCentre M20 or M20i is displayed Press Menu Exit to exit this function Maintenance Serial Number ...

Page 167: ...tivated only when the phone number of the service company or the dealer is stored in the machine s memory 1 Press the Machine Status key 2 Using the Navigation Keys select System Admin Tools and press Enter If the System Admin Tools have already been passcode protected type in the password and press Enter System Admin Tools Passcode Protect 3 Select Notify Toner Low and press Enter Maintenance Not...

Page 168: ...ess the Machine Status key 2 Using the Navigation Keys select System Admin Tools and press Enter If the System Admin Tools have already been passcode protected type in the password and press Enter System Admin Tools Passcode Protect 3 Select New Drum and press Enter To set the drum counter to zero select On and press Enter Otherwise select Off and press Enter to exit the selection New Drum On ...

Page 169: ...s loaded prior to selecting this option 1 Press the Machine Status button 2 Using the Navigation Keys select System Admin Tools and press Enter If the System Admin Tools have already been passcode protected type in the password and press Enter System Admin Tools Passcode Protect 3 Select Clean Drum and press Enter The Xerox WorkCentre M20 or M20i will print a special cleaning page System Admin Too...

Page 170: ...can Page the number of originals scanned from the Document Feeder Platen Scan Page the number of originals scanned from the Document Glass Replaced Toner the number of prints since the toner was last replaced Replaced Drum the number of prints since the drum was last replaced 1 Press the Machine Status key 2 Using the Navigation Keys select System Admin Tools and press Enter If the System Admin To...

Page 171: ...xiliary Access 1 Press the Machine Status key Enter Machine Status 2 Using the Navigation Keys select System Admin Tools and press Enter If the System Admin Tools have already been passcode protected type in the password and press Enter System Admin Tools Passcode Protect 3 Select Auxiliary Access and press Enter To enable Auxiliary Access select On is displayed and press Enter Otherwise select Of...

Page 172: ...Page 9 32 Xerox CopyCentre C20 WorkCentre M20 and WorkCentre M20i User Guide Machine Administration ...

Page 173: ...age 10 1 10 Maintenance Performing the maintenance tasks enables your machine to continue running at optimum performance Instructions are provided in this chapter for all the maintenance tasks required Cleaning 10 2 Ordering Supplies 10 4 Customer Replaceable Units 10 5 ...

Page 174: ...CVT glass also requires cleaning CAUTION DO NOT use organic or strong chemical solvents or aerosol cleaners or pour fluids directly onto any area Use supplies and cleaning materials only as directed in this documentation Keep all cleaning materials out of the reach of children WARNING DO NOT remove the covers or guards that are fastened with screws or attempt any maintenance procedure that is not ...

Page 175: ...CD Regular cleaning keeps the Control Panel and LCD free from dust and dirt To remove finger prints and smudges clean the Control Panel and LCD screen with a soft lint free cloth lightly dampened with water Outside Areas of the Machine Use a cloth moistened with water to clean the outside areas of the machine ...

Page 176: ... unit part numbers are listed below To obtain supplies contact your local Xerox representative giving the company name the product number and the machine serial number Use the space below to keep a record of the telephone number Supplies Telephone Number ____________________________________________ CUSTOMER REPLACEABLE UNIT PART NUMBER Europe USA and Canada Toner Cartridge 106R01048 106R01047 Drum...

Page 177: ...er cartridge can be extended by using Toner Save mode The Toner Save mode uses less toner than normal printing The printed image is much lighter and is adequate for printing drafts or proofs For instructions on setting the Toner Save mode refer to Machine Setup on page 2 19 Replacing the Toner Cartridge When the toner cartridge is near the end of its life white streaks or hue change will occur The...

Page 178: ...2 Open the front cover 3 Turn the cartridge locking lever upwards to release the toner cartridge 4 To Re distribute the Toner Pull out the toner cartridge and gently shake the cartridge to distribute the toner evenly inside the cartridge Reinstall the toner cartridge then lock the lever Close the front cover and the side cover The display shows New Toner select No and press Enter The machine retur...

Page 179: ...is feature will be activated only when the phone number of the service company or the dealer is stored in the machine s memory For instructions on setting the Send Toner Low Information to On refer to Maintenance Tools on page 9 25 5 Replacing the Toner Cartridge Shake the new toner cartridge horizontally four or five times Slide the new toner cartridge in until it locks in place Turn the toner lo...

Page 180: ...r expose the drum to direct sunlight or touch the drum surface Damage or poor image quality may result Replacing the Drum Cartridge The useful life of the drum cartridge is approximately 20 000 copies prints A high rate of 2 Sided copying printing reduces the overall life of a drum The machine displays Drum Warning when the drum is near the end of life Approximately 1 000 more copies prints can be...

Page 181: ...enance The toner cartridge must be removed to replace the drum cartridge 3 Turn the cartridge locking lever upwards to release the toner cartridge 4 Pull out the used drum cartridge 5 Unpack the new drum cartridge and slide it in place making sure not to touch the surface of the drum ...

Page 182: ...Warning may appear before the new drum reaches its maximum life To reset the counter manually refer to the Maintenance Tools on page 9 25 6 Reinstall the toner cartridge then lock the lever Close the front cover and the side cover The display shows New Drum Unit Select Yes and press Enter The machine returns to Standby mode ...

Page 183: ...1 Troubleshooting If a problem occurs on your machine the instructions in this chapter will enable you to identify and clear the fault or locate further assistance General 11 2 Fault Clearance 11 3 Customer Support 11 10 LCD Error Messages 11 11 Problem and Solutions Charts 11 14 ...

Page 184: ...or near a heat source such as a radiator Avoid sudden changes in the environment surrounding the machine When a change occurs allow the machine at least two hours to adjust to its new environment depending on the extent of the change Follow routine maintenance schedules for cleaning areas such as the Document Glass and Control Panel Always set the guides in the Paper Trays to the size of the media...

Page 185: ... LED identifies the problem area Status Map Document Jams If a document jams while it is feeding through the Document Feeder Document Jam appears on the display and the Document Jam LED on the Status Map will flash Details for clearing the three areas of the Document Feeder are given below Input Misfeed Document Jams Paper Jam Bypass Tray 1 Tray 2 1 Open the Document Feeder top cover ...

Page 186: ...ht and out of the Document Feeder Close the Document Feeder top cover Feed the documents back into the Document Feeder 1 Open the Document Feeder and turn the roller knob to remove the misfed documents from the exit area If the jammed document cannot be easily removed skip to Roller Misfeed 2 Close the Document Feeder and reload the documents ...

Page 187: ...e Page 11 5 Troubleshooting Roller Misfeed 1 Open the Document Feeder Turn the release knob to enable easy removal of the misfed document from the exit area Carefully pull the document to the right using both hands 2 Close the Document Feeder and reload the documents ...

Page 188: ...ed Area If the paper jams in the feed area Paper Jam 0 appears on the display 1 Pull out the Paper Tray When the tray is fully out lift the front part of the tray slightly to release the tray from the machine 2 Remove the jammed paper by gently pulling it straight out Once you remove the jammed paper open the side cover and close it to clear the Paper Jam 0 message from the display 3 If there is a...

Page 189: ...ay 4 Close the cover Insert the paper tray Lower the rear part of the tray to align the rear edge with the corresponding slot in the machine then insert it completely 1 Press the Release Lever to open the side cover CAUTION Ensure the side cover is always open before opening the front cover Open the front cover 2 Pull down on the Fuser Lever This will release pressure on the paper ...

Page 190: ... Troubleshooting 3 Turn the Jam Remove Lever in the direction of the arrow to move the paper to the exit area Gently pull the paper out through the exit area 4 Push the Fuser Lever up 5 Turn the Jam Remove Lever back to the original position Close the front cover and side cover ...

Page 191: ...Jam If you try to print using the Bypass Tray and the machine does not detect paper due to no paper or improper paper loading Bypass Jam appears on the display and the Bypass Tray LED on the Status Map will flash Bypass Jam may also occur when the paper has not fed correctly in the machine 1 Press the Release Lever to open the side cover Remove the jammed paper 2 Close the side cover 1 Open the By...

Page 192: ...ogether with any relevant error codes For information on locating the serial number please refer to Customer Support on page 1 5 ____________________________________________ To access the serial number open the side cover using the release latch and then open the front door The serial number is located on the panel above the Toner Cartridge The Xerox Welcome Center or local representative telephon...

Page 193: ... The side cover is not securely latched Close the side cover until it locks into place Drum Warning The drum cartridge is near the end of life Ensure a replacement cartridge is in stock Replace the Drum cartridge when copy print quality is degraded This may show up as dark marks on the edge of the page Refer to Drum Cartridge on page 10 8 Duplex Jam Paper has jammed in the middle of 2 Sided printi...

Page 194: ...Refer to Powering On the Machine starting on page 2 14 If the problem still persists please call for service Memory Full The memory is full Either delete unnecessary documents retransmit after more memory becomes available or split the transmission into more than one operation No Answer The remote fax machine has not answered after several redial attempts Try again Contact recipient to ensure remo...

Page 195: ...he jam Refer to page Paper Jams on page 11 6 Power Failure The machine s memory has not been backed up Toner Empty The toner cartridge has run out The machine stops Replace with a new toner cartridge Refer to Toner Cartridge on page 10 5 Toner Low The toner is almost empty Take out the toner cartridge and gently shake it By doing this printing operations can be temporarily resumed Retry Redial The...

Page 196: ... defects are on the original press the Lighten Darken key to adjust the image If no defects are on the original clean the Document Glass and underside of the Document Feeder If a line is present when using the Document Feeder and not when using the Document Glass clean the CVT glass For stubborn spots use a crumpled up piece of paper or a credit card Refer to Cleaning the Document Glass and Consta...

Page 197: ...iginals contain pictures solids or heavy lines Originals are forms newsletters books etc The product is being powered on and off frequently The Document Feeder is being left open while copies are being made PROBLEM PROBABLE CAUSE SUGGESTED SOLUTION The product does not print The IEEE 1284 parallel cable or USB cable is not connected properly Check the cable connection The IEEE 1284 parallel cable ...

Page 198: ...ting from the available choices Computer may not have enough memory RAM Install more RAM in the computer Print job is too large Reduce resolution from 600 dpi to 300 dpi Irregular faded patches of print There is a paper quality problem Use only paper that meets the specifications required by the product Toner may be unevenly distributed Remove the toner cartridge and shake it gently to distribute ...

Page 199: ...dge Ensure that a spare toner cartridge is available PROBLEM PROBABLE CAUSE SUGGESTED SOLUTION Not Assigned The Group Mail you tried to use has no E mail assigned to it Type the address manually Send Error SMTP Your machine cannot connect with the server or has lost contact due to a network problem Try again If the problem persist try again once the network fault is resolved Recipient Address Fail...

Page 200: ...Mail Too Large Displayed when the machine is unable to split the mail and send it For example if the mail size is configured to 1 0MB and a single page is larger than 1 0MB Empty Address Book Displayed when an attempt is made to retrieve an address from an empty Address book Address Book Full Displayed when Address book is full with the maximum entries Group Empty Displayed when attempt is made to...

Page 201: ...r password are invalid or do not correspond Ensure the login information and password are valid and entered accurately PROBLEM SUGGESTED SOLUTION Originals are fed diagonally skewed Ensure the Document Guides are adjusted to the width of the original being fed Check the original meets the conditions established for use with this device The original is not being printed on the paper of the remote F...

Page 202: ... no problems with the remote fax Paper is not collated Ensure the machine has paper loaded Check if a paper jam has occurred The received original is printed dark and is illegible or black stripes are printed on the original Check with the party sending the original that the original is a clean copy Check with the party sending the original that the problem is not due to a fault or operator error ...

Page 203: ...e 12 1 6 12 Specifications Use this chapter to identify the specifications for each function of your machine Introduction 12 2 Printer Specifications 12 3 Fax Specifications 12 4 Scanner and Copier Specifications 12 5 General Specifications 12 6 Media Specifications 12 7 ...

Page 204: ...re to strict specifications approvals and certifications These specifications are designed to provide for the safety of users and to ensure that the machine operates in a fully functional state Use the specifications listed in this chapter to quickly identify the capabilities of the machine If further specification information is required please refer to www xerox com ...

Page 205: ...2 3 Specifications Printer Specifications ITEM DESCRIPTION Emulation PCL6 Resolution True 600 x 600 dpi 1200 dpi class Printing speed 20 ppm for A4 21 ppm for Letter Effective printing width 208 mm 8 2 inches for letter legal 216 x 356 mm 8 5 x 14 inch 202 mm 8 inches for A4 ...

Page 206: ...ata coding MH MR MMR JBIG JPEG Color Transmission Maximum modem speed 33 6 kbps Transmission speed 3 seconds Standard resolution MMR 33 6 kbps Fax Memory 16 MB Printing speed 20 ppm for A4 21 ppm letter size Effective scanning width 208 mm 8 2 inches Effective printing width 208 mm 8 2 inches for letter legal 216 x 356 mm 8 5 x 14 202 mm 8 inches for A4 Document width and weight Document Feeder 17...

Page 207: ...solution 600 x 600 dpi 1200 dpi class Scan mode True Color 250 Gray Black and white Copy mode Black and White Effective scanning width 208 mm 8 2 inches Maximum document width 216 mm 8 5 inches Multi copy range 1 999 Reduction Enlargement 25 400 in 1 increments from Platen 25 100 in 1 increments from Document Feeder Maximum print edge margin Top Bottom Each side 4 mm 0 16 inch First Copy Out Time ...

Page 208: ...4 inch 60 90 g m2 16 24 lb Bypass tray A6 Legal 216 x 356 mm 8 5 x 14 mm 60 160 g m2 16 43 lb Duplex A4 Letter Folio Legal 216 x 356 mm 8 5 x 14 inch 80 90 g m2 20 24 lb Original document width and weight Document Feeder 176 216 mm 7 8 5 inches 45 105 g m2 12 5 lb 28 lb Platen Maximum legal 216 x 356 mm 8 5 x 14 inch Document Feeder capacity 50 sheets 80 g m2 20 lb Power rating AC220 240V Europe 5...

Page 209: ...5 9 x 279 8 5 x 11 Legal 215 9 x 355 6 8 5 X 14 JIS B5 182 x 257 7 17 x 10 12 A4 210x 297 8 27 x 11 69 Executive 184 2 x 266 7 7 25 x 10 5 A5 148 5 x 210 5 85 x 8 27 A6 card 105 x 148 5 4 13 x 5 85 Post Card 4x6 101 6 x 152 4 4 x 6 HagaKi 100 x 148 3 94 x 5 83 Envelope 7 3 4 98 4 x 190 5 3 88 x 7 5 Envelope COM 10 105 x 241 4 12 x 9 5 Envelope DL 110 x 220 4 33 x 8 66 Envelope C5 162 x 229 6 38 x ...

Page 210: ...kness 140 µm Input Source Source Media Types Sizes Thickness Paper Tray Plain Paper A4 Letter Legal Folio 60 90 g m2 16lb 24lb Bypass Tray Plain Paper Envelope Transparency Label Cardstock A4 Letter Legal Folio Executive A5 B5 A6 Monarch 7 3 4 COM10 9 C5 DL Custom 60 160 g m2 16lb 43lb Duplex Plain Paper A4 Letter Folio Legal 80 90 g m2 20lb 24lb ITEM DESCRIPTION ...

Page 211: ...tion Chart 11 15 Solving Problems 11 14 Batch TX 6 13 Billing Counters 9 30 Book Copy copy 3 12 Bypass Tray 4 5 C Calling for Service 1 5 Changing the Master Code 9 20 Clean Drum 9 29 Cleaning Control Panel and LCD Display 10 3 Outside Areas 10 3 Clear Memory 9 24 Clone copy 3 7 Collated copy 3 8 Color Original copy 3 8 E mail 5 7 Component Location 2 5 Connections 2 12 Control Panel Overview 2 7 ...

Page 212: ...ing 6 6 Manual Dialing 6 7 Manual Group Dialing 6 7 Redial 6 7 Document Feeder 3 3 5 2 6 2 8 3 Document Glass 3 4 6 3 8 4 Drum Cartridge 10 8 Replacing the Drum Cartridge 10 8 Drum Cartridge installing 2 10 Drum Cleaning 9 29 Drum Replacement 9 28 E Edge Erase copy 3 11 E mail 5 2 5 8 2 Sided 5 7 color original 5 7 Original Type 5 7 E mail key 5 3 E mail File Type 5 6 E mail Mail Subject 5 6 E mai...

Page 213: ... 2 Bypass Tray 4 5 Paper Tray 4 2 Preparation 4 2 Stock Types 4 9 Local Connection Driver Installation 2 24 Test Print 2 28 Test Scan 2 28 Workstation Setup 2 26 Location of Components 2 5 M Machine Overview 2 4 Machine Setup 2 19 ControlCentre 9 8 Setup Overview 9 2 Machine Setup Options 2 20 9 3 Mail Subject 5 6 Mailbox 6 14 Maintenance Tools Billing Counters 9 30 Check Serial Number 9 25 Clean ...

Page 214: ...tions Europe 1 14 Regulations USA 1 15 Regulatory Information 1 9 Related Information Sources 1 4 Replacing the Drum Cartridge 10 8 Replacing the Toner Cartridge 10 5 10 7 Resolution 5 8 6 9 E mail 5 8 Fax 6 9 Resume Current Job 3 16 Running ControlCentre 9 8 S Safety 1 6 Safety Standards 1 8 Scan 8 3 Scanner and Copier Specification 12 5 Scanning Procedure 8 3 Selecting Copy Features 3 4 Selectin...

Page 215: ...ge installing 2 10 Toner Low Information 10 7 Toner Low Notification 9 27 Toner Save Mode 10 5 Total Number of Prints 9 12 Transparencies copy 3 13 Troubleshooting Copier Problems Solution Chart 11 14 Fault Clearance 11 3 Faxing Problems Solution Chart 11 19 General Problems 11 2 LCD Error Messages 11 11 Printing Problems Solution Chart 11 15 Solving Problems 11 14 U Unpacking 2 2 User Interface 2...

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