Xerox Copycentre C118 Quick Reference Manual Download Page 86 | Manualshive

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9 Problem Solving

84

Xerox CopyCentre/WorkCentre 118 Quick Reference Guide

machine does not print any page in the document, even though the first five pages
were already received. You can use the Power Off Report to check the unprinted
pages from such interruptions. Refer to Report Settings in the Setups chapter on User
Guide.

NOTE:

If the sender's fax number is not set on the machine of the sender, the

Recipient column of the Power Off Report may be blank.

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Summary of Contents for Copycentre C118

Page 1: ......

Page 2: ......

Page 3: ...ies of your device A customer documentation CD was supplied with your product The CD provides a User Guide including full instructions for optional configurations such as Fax It also includes a System...

Page 4: ...sequent editions of the documentation For the latest information go to www xerox com Products Subject To Ordinary Export Regulations An export of this product is strictly limited in accordance with La...

Page 5: ...tion 12 Maintenance Information 13 Ozone Safety Information 13 For Consumables 14 Radio Frequency Emissions 14 Product Safety Certification 14 Regulatory Information 15 CE Mark 15 For FAX Function 15...

Page 6: ...1 Load the Documents 45 2 Select the Features 47 3 Enter the Quantity 48 4 Start the Copy Job 48 5 Confirm the Copy Job in the Job Status 49 Stop the Copy Job 49 Copying Features 50 Paper Supply 50 R...

Page 7: ...ray 71 Auto Tray Switching 72 Storing and Handling Paper 72 Supported Paper Sizes and Types 72 Supported Paper Sizes 73 Supported Paper Types 75 8 Maintenance 77 Ordering Supplies 77 Cleaning the Mach...

Page 8: ...d 4 2 4 are Optional 90 Paper Jams in Tray 5 Bypass Tray 90 Document Jams 90 Paper Jams in the Document Feeder Cover 90 Paper Jams in the Document Exit 91 Troubleshooting Tables 93 Fault Codes 98 Outp...

Page 9: ...at the Xerox Welcome Center A local representative telephone number may have been provided when the product was installed For convenience and future reference please record the telephone number in the...

Page 10: ...bottom of the paper facing the front and back of the document feeder When loading paper long edge feed into a paper tray place the paper with one of the long edges on the left hand side and one of the...

Page 11: ...mation about cleaning the document glass refer to the Maintenance chapter on page 77 Paper Supply page 50 Warnings Warnings are statements that alert you to the possibility of personal harm For exampl...

Page 12: ...read the following instructions carefully before operating the product and refer to them as needed to ensure the continued safe operation of your product The safety and environment testing and perfor...

Page 13: ...the electrical outlet Always use materials specified for this product The use of other materials may result in poor performance and may create a hazardous situation Do not use aerosol cleaners they ma...

Page 14: ...ducts set by government national and international agencies as a Class 1 laser product It does not emit hazardous light as the beam is totally enclosed during all phases of customer operation and main...

Page 15: ...mechanical interlock devices Never operate the equipment if you notice unusual noises or odors Disconnect the power cord from the electrical outlet and contact your local Xerox Fuji Xerox Service Rep...

Page 16: ...rated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the customer documentation may cause harmful int...

Page 17: ...be limited or special mitigation measures taken WARNING This is a Class A product In a domestic environment the product may cause radio frequency interference in which case the user may be required to...

Page 18: ...art of the product identifier that has the format US AAAEQ TXXXX The digits represented by are the REN without a decimal point e g 03 is a REN of 0 3 For earlier products the REN is separately shown o...

Page 19: ...plier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should...

Page 20: ...x will invalidate its certification Regulatory Information for RFID This product generates 13 56 MHz using an Inductive Loop System as a radio frequency identification system device RFID This system i...

Page 21: ...rox Corporation has determined that this product meets the Environmental ChoiceM guidelines for energy efficiency Environment Canada established the Environmental ChoiceM program in 1988 to help consu...

Page 22: ...LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE OpenSSL Copyright 1998 2003 The OpenSSL Projec...

Page 23: ...the following conditions are adhered to The following conditions apply to all code found in this distribution be it the RC4 RSA lhash DES etc code not just the SSL code The SSL documentation included...

Page 24: ...be changed i e this code cannot simply be copied and put under another distribution license including the GNU Public License Illegal Copies USA Congress by statute has forbidden the reproduction of th...

Page 25: ...nduction Papers that bear any of the following Registrant s information Earnings or Income Dependency Status Court Record Previous military service Physical or mental condition Exception United States...

Page 26: ...public officials charged with the duty of making or issuing certified copies thereof where the copy falsely purports to be a certified copy thereof 9 Copyrighted material or trademarks of any manner...

Page 27: ...grams visit www xerox com environment html If your product is not part of the Xerox program and you are managing its disposal please note that the product may contain lead and other materials whose di...

Page 28: ...1 Before Using the Machine 26 Xerox CopyCentre WorkCentre 118 Quick Reference Guide...

Page 29: ...scribed here visit the Xerox web site or contact your Xerox Sales Representative Identifying the Machine Components The following diagram shows the standard and optional components of the machine Conf...

Page 30: ...of the document to be scanned automatically Duplex Kit Allows you to make double sided copies For more information on how to make double sided copies refer to 2 Sided in the Copy chapter on page 54 T...

Page 31: ...ceived 4 Jobs in Memory Indicates there is data stored in the machine 5 Select Allows you to select options displayed on the screen Each press of the Select button moves you up one option 6 I J Use th...

Page 32: ...e 19 Enter Determines any changed settings or entered values 20 Exit Returns to the previous screen without acquiring any changed settings or entered values 21 Collated Provides a quick way of using t...

Page 33: ...tor is lit for more than hour all stored documents will be deleted After charging for 30 hours the machine is able to keep stored documents for an hour NOTE Wait at least 20 seconds between powering t...

Page 34: ...re operates in the following two modes Low Power Mode Sleep Mode NOTE If the active tray runs out of paper when printing and remains untouched or the tray is pulled out from the machine and remains ou...

Page 35: ...refer to Power Saver in the Setups chapter on User Guide Changing the Default Time Settings This section describes how to change the default time settings such as Auto Clear Power Saver and Scanning...

Page 36: ...on about the machine There are six mode buttons on the machine Copy Fax E Mail Log In Out Job Status Machine Status NOTE Depending on the configuration there may be three mode buttons on the machine L...

Page 37: ...features refer to Fax chapter on page 57 E mail Use this button to access the optional E mail function used for sending e mails The E mail mode contains three screens which provide access to the E ma...

Page 38: ...tton on the control panel 2 Press the I or J button to switch between screens 3 Press the Job Status button at any time to exit For more information refer to the following Current page 36 All Jobs pag...

Page 39: ...s to view the job attributes on the next screen Details Displays the job attributes You can cancel or eject the job from each screen using the Cancel or Eject options Machine Status Use this button to...

Page 40: ...een Print Job Displays the error information of print jobs Select a job from the list using the Select buttons and select Details to view the job attributes on the next screen Consumables This screen...

Page 41: ...F Code for fax as well as e mail addresses for e mail in numerical order of Speed Dial code Fax Program Prints detailed information for each Fax Program The list includes the program name the setting...

Page 42: ...em Solving chapter on page 95 Error History Report Prints information of up to the latest 50 errors that occurred in the machine For Error code refer to Fault Codes in the Problem Solving chapter on p...

Page 43: ...u can also view the machine Serial Number 1 Select Billing Meter on the Machine Status screen using the Select button 2 Press the Enter button Serial No Displays the Serial Number of the machine Total...

Page 44: ...the size and settings of the PDF file to be printed PCL Paper Tray Select the paper tray to use for printing Paper Size Select the paper size for printing Bypass Size Select the paper size for Tray 5...

Page 45: ...ine To enable this feature you need to log in as the Key Operator and change the default setting of Auditron Mode from Off to On The Key Operator can change the password or account limits for copy pri...

Page 46: ...ress the Enter button Recycled Paper The use of recycled paper in the machine benefits the environment with no degradation in performance Xerox recommends recycled paper with 20 post consumer content...

Page 47: ...input areas are as follows Document feeder for single or multiple documents Document glass for single documents or bound originals NOTE The document glass cover will be fitted in the non document feed...

Page 48: ...ed Size Originals on page 56 1 Before loading the documents into the document feeder ensure they are in good condition and remove all staples and paper clips 2 Insert the documents neatly into the doc...

Page 49: ...port CVT glass is the narrow strip of glass located at the left hand side of the document glass When documents are fed from the document feeder they pass over the CVT glass to scan the images into mem...

Page 50: ...ation about available Copy features refer to Copying Features on page 50 3 Enter the Quantity The maximum copy quantity is 99 1 Use the numeric keypad on the control panel to enter the number of copie...

Page 51: ...Job Status button on the control panel to display the Job Status screen The queued copy job will be displayed If there is no copy job in progress the following message is displayed No Active Jobs Sto...

Page 52: ...he available paper trays are displayed on the screen together with the media size and the orientation preset for each tray When the paper tray is selected the paper type in the tray is displayed on th...

Page 53: ...r J button to switch between screens to display the required paper size 3 Select the required option 4 Press the Enter button Presets Allows you to select a paper size for Tray 5 bypass tray After you...

Page 54: ...way of using this feature 100 Makes copies the same size as the document Auto Automatically reduces enlarges the image of the document to fit on the paper size selected Presets Allows you to select a...

Page 55: ...splay Original Type on the Copy screen 2 Select Original Type using the Select button 3 Select the required option 4 Press the Enter button NOTE The Orig Type button on the control panel provides a qu...

Page 56: ...NOTE The double sided copy option can only be used with the Plain paper type 1 Press the I or J button to display 2 Sided on the Copy screen 2 Select 2 Sided using the Select button 3 Select the requ...

Page 57: ...ct the required option 4 Press the Enter button NOTE The Collated button on the control panel provides a quick way of using this feature Auto Automatically applies either Collated or Uncollated for so...

Page 58: ...Mixed Size Originals This feature allows you to load different size documents in the document feeder The document feeder must be used for this feature NOTE When you use this feature the width of the d...

Page 59: ...w to load documents using the document feeder or document glass When scanning a document in the form of sheet or multiple documents as a stack use the document feeder When scanning a document that is...

Page 60: ...on how to select the scan size refer to Scan Size on User Guide NOTE The long page scan feature is only available when using the document feeder This feature allows you to scan up to 1000 mm 39 4 inch...

Page 61: ...d correct destinations Using the numeric keypad on the control panel Using Address Book refer to Address Book on User Guide Using Speed Dial refer to Speed Dial on User Guide Using One Touch Dial refe...

Page 62: ...tination before the power loss For example if the transmission of a 7 page document is interrupted when the sixth page of the document is being sent the machine sends all seven pages when the power is...

Page 63: ...een press the Exit or Job Status button 3 If the job to be canceled is displayed on the Current screen select Stop Delete using the Select button If not go to step 4 4 Press the J button to display th...

Page 64: ...4 Fax 62 Xerox CopyCentre WorkCentre 118 Quick Reference Guide...

Page 65: ...he Documents The following steps explain how to load documents using the document feeder or document glass When scanning a document in the form of sheet or multiple documents as a stack use the docume...

Page 66: ...pter on User Guide NOTE The document glass cannot automatically detect the document width less than A4 SEF 202 mm such as post card and A5 SEF When you load a document with a width less than A4 SEF se...

Page 67: ...ed Dial on User Guide Using One Touch Dial refer to One Touch Dial on User Guide 1 Specify e mail destinations by entering addresses using the alphanumeric keypad on the control panel You can send a d...

Page 68: ...on page 36 Stop the E mail Job Follow the steps below to manually cancel an activated e mail job 1 Press the Stop button on the control panel to cancel the current e mail job 2 If required press the...

Page 69: ...structions on installing the print driver refer to the documentation in the CentreWare CD ROM When you select the machine as the printer the associated print screen is displayed on the PC Select the P...

Page 70: ...ments that contain blank pages Draft Mode Prints the text and graphics in gray rather than black thus reducing the amount of toner used UNIX and Macintosh Information about print features for UNIX and...

Page 71: ...r sizes and media types for each tray refer to Supported Paper Sizes on page 73 and Supported Paper Types on page 75 For information on the acceptable range of paper sizes and capacity for each tray r...

Page 72: ...ed with plain paper Tray 2 3 and 4 can be loaded with a variety of different media stock When changing the type of stock in the tray refer to Supported Paper Types on page 75 For more information abou...

Page 73: ...is identical to the paper stock loaded 1 Load the paper neatly into Tray 5 bypass tray making sure that the paper stack is in the center of the tray and that the print side is facing downward Tray 5 b...

Page 74: ...rator access must be set to On for Auto Tray and target trays and priorities must be specified For more information refer to Auto Tray and Tray Priority in the Setups chapter on User Guide When not in...

Page 75: ...148 105 X O X X O X X O X B6 SEF 128 5 182 X O X X O X X O X 5 5 8 5 SEF 139 7 215 9 X O O X O O O O O 5 5 8 5 LEF 215 9 139 7 X O X X O X X O X A5 SEF 148 210 O O O O O O X O O A5 LEF 210 148 X O X...

Page 76: ...C5 Envelope LEF 229 162 X O X X O X X O X Commercial 10 Enve lope LEF 241 3 104 8 X O X X O X X O X Paper Size Tray 1 4 Tray 5 Bypass Tray Duplex Kit Width Not available 89 to 297 mm 3 5 to 11 7 Not a...

Page 77: ...ion when paper curls or other printing problems occur due to high temperature in the fuser unit when it sets toner on the paper If you select Label Heavyweight 1 or Heavyweight 2 load the paper LEF If...

Page 78: ...7 Paper and Other Media 76 Xerox CopyCentre WorkCentre 118 Quick Reference Guide...

Page 79: ...of the machine may not be at its optimum level Use the drum toner cartridge recommended for this product Cleaning the Machine Proper maintenance is important for the smooth operation of any equipment...

Page 80: ...and Output Trays Use a cloth moistened with water to clean the document feeder output trays paper trays and the outside areas of the machine Replacing the Drum Cartridge The drum cartridge is a custo...

Page 81: ...that the new cartridge is the correct one specified for the machine Recycling the Drum Cartridge The drum cartridge is designed to be re manufactured To recycle used drum cartridges return them to Xe...

Page 82: ...ge in position as shown and using the handle slide it into the machine until it clicks 4 Pull out the cartridge tape completely without breaking it 5 Push the cartridge again so that it is correctly p...

Page 83: ...000 pages the screen will display a message stating that the cartridge needs to be replaced When ordering a new cartridge use the following table to determine the correct reorder code for your machin...

Page 84: ...ng the New Toner Cartridge 1 Remove the new toner cartridge from the box 2 Shake the cartridge up and down about 5 times gently to loosen up the toner inside 3 Place the cartridge in position as shown...

Page 85: ...bleshooting Tables on page 93 and apply the appropriate solution as described Also refer to the fault codes displayed on the screen in the Machine Status mode Refer to Fault Codes on page 98 for an ex...

Page 86: ...though the first five pages were already received You can use the Power Off Report to check the unprinted pages from such interruptions Refer to Report Settings in the Setups chapter on User Guide NO...

Page 87: ...aper jam occurred NOTE When removing jammed paper make sure that no bits of paper are left in the machine since they could cause more jams or overheat the paper If a piece of paper is stuck in a hidde...

Page 88: ...he orientation of the documents Check the maximum fill line in the tray to make sure the paper tray is not overloaded Do not use media that is torn wrinkled or folded Paper Jams in Cover A Follow the...

Page 89: ...ecessary and then open Cover A while lifting up the release lever 2 If the jammed paper is inside the fuser unit lower the green lever A2 in the direction of the arrow to open the fuser unit cover 3 I...

Page 90: ...1 Open Cover B while lifting up the release lever 2 Remove the jammed paper 3 Close Cover B until it latches NOTE Firmly press the center of the cover when closing it Paper Jams in Cover C Follow the...

Page 91: ...while lifting up the release lever 3 Remove the jammed paper inside the duplex kit 4 Close Cover D until it latches 5 Close Tray 5 bypass tray Paper Jams in Exit Follow the steps below to clear paper...

Page 92: ...in Tray 5 Bypass Tray Follow the steps below to clear paper jams in Tray 5 bypass tray 1 Remove the jammed paper in Tray 5 bypass tray Document Jams If a document jams in the document feeder the machi...

Page 93: ...ams in the Document Exit on page 91 3 If a document jams under the inner cover while using the DADF pull up the lever to open the inner cover 4 Remove the jammed document slowly while holding the inne...

Page 94: ...Pull up the knob to open the document feeder cover completely 2 Lift up the document feeder tray in the direction as shown 3 Remove the jammed document slowly while holding the document feeder tray 4...

Page 95: ...e Machine Status screen after pressing the Machine Status button on the control panel and check the contents displayed on the screen The machine makes a squealing noise after it powers off Between 3 t...

Page 96: ...ings if necessary and press the Start button to restart the job Load the correct sized paper in the selected tray Any scanned data is discarded so load the document on the document feeder specify the...

Page 97: ...toner cartridge is new the toner may not be dispensed Repeat the job Check that the seal tape has been removed from the new drum cartridge Reinstall the drum cartridge and the toner cartridge Replace...

Page 98: ...Replace the toner cartridge Missing characters Load fresh paper Replace the drum cartridge Replace the toner cartridge Gloss variations coining Check the quality of the documents If the document has...

Page 99: ...tead remove the paper combine the additional paper with the paper from the tray and then reload the tray Check that paper tray guides are locked into position against the paper Check that the settings...

Page 100: ...ailable from deleting and printing the stored job The fax communication finishes with an error message Press the Machine Status button and select the Error Information to check the error status Refer...

Page 101: ...rom a fax number to an e mail address or the content of the Speed Dial number set for the E mail destination has been changed from an e mail address to a fax number Check the content and specify the d...

Page 102: ...ne or the telephone line If the error cannot be resolved contact the Xerox Welcome Center 7604xx 7605xx 7607xx 7608xx 7609xx 77xxxx 7704xx Check the remote machine or the telephone line If the error c...

Page 103: ...xx 9209xx 95xxxx 9508xx Check the remote machine or the telephone line If the error cannot be resolved contact the Xerox Welcome Center 9509xx 96xxxx 9608xx Check the remote machine or the telephone l...

Page 104: ...elcome Center B203xx B204xx B205xx B207xx B4xxxx B401xx Turn the power off and on If the error cannot be resolved contact the Xerox Welcome Center B402xx B403xx B404xx B405xx B407xx B408xx B409xx B5xx...

Page 105: ...the documents S10013 The short page document has jammed Open the document feeder cover remove the documents S10014 The document has jammed Open the document feeder cover and remove the documents S100...

Page 106: ...rectly Also check that the DNS server is set correctly 016 504 POP3 server name is not set correctly when e mail was transmitted Check if the POP3 server was set correctly Also check that the DNS serv...

Page 107: ...peed mode 016 753 A password entered for the direct print is incorrect Enter a password correctly 016 754 The machine could not print the PDF file because it contains objects that are compressed using...

Page 108: ...to print 081 702 A fax transmission parameter was wrong Check the settings of the print driver 081 703 Insufficient memory while transmitting a fax Split the document lower the resolution or delete th...

Page 109: ...E3 1 Paper jam is occurred in the exit Refer to Paper Jams on page 85 E3 6 Paper jam is occurred in the exit Refer to Paper Jams on page 85 E8 2 Paper jam is occurred in the duplex kit Refer to Paper...

Page 110: ...w the following information the nature of the problem the serial number of the machine the fault code if any as well as the name and location of your company Follow the steps below to look up the seri...

Page 111: ...set for Output Document Jams 1 Remove the jammed document according to the displayed message 2 Sort the output and remove white papers if they exist 3 Check the number of output printed last If the n...

Page 112: ...10 Appendix 110 Registered Data such as Forms Registered data such as forms are stored in volatile memory Therefore the data will be lost if the power supply to the machine is interrupted...

Page 113: ...Collated output 56 Consumables 38 Control Panel 27 Copy 45 2 Sided 54 features 50 Lighten Darken 52 Mixed Size Originals 56 Multiple Up 53 Original Type 53 Output 55 paper supply 50 Procedure 45 Reduc...

Page 114: ...pe 53 Original type button 30 Output 55 Output Quality 107 P Paper and Other Media 69 Paper Jams 85 bypass tray 90 Cover A 86 Cover B 88 Cover C 88 Cover D 89 Document Feeder Cover 90 exit 89 91 paper...

Page 115: ...Xerox CopyCentre WorkCentre 118 Quick Reference Guide 113 Tray 1 to 4 28 Tray 2 27 Tray 3 27 Tray 4 27 28 Tray 5 27 Troubleshooting Tables 93 U Uncollated output 56 X Xerox Welcome Center 7 108...

Page 116: ...11 Index 114 Xerox CopyCentre WorkCentre 118 Quick Reference Guide...

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