Technical Key Operator (TKO)
The Technical Key Operator (TKO) is a person who is certified by Xerox to carry out and
perform certain maintenance activities that are normally performed by a customer
service engineer (CSE). In order to become a TKO for your machine, you must complete
the mandatory Xerox Productivity Plus (XPP) program.
As stated previously, Xerox Productivity Plus (XPP) is a mandatory, customer
self-maintenance program that is available with your machine. Through the XPP program,
Xerox provides qualified customers with the supplies, documentation, support, and the
Technical Key Operator (TKO) training required to perform simple diagnostics, routine
maintenance tasks, and some repairs which formerly were completed by a Xerox customer
service person.
Upon successful completion of the XPP training, your trained person (TKO), receives a
mini-service manual and tool kit and is certified by a Xerox Service Trainer that he or
she can complete the specific program/machine tasks.
Using XPP, you can maintain better control of resources and job scheduling by planning
and scheduling basic maintenance at convenient times, rather than waiting for a Xerox
customer service person. XPP is a productivity initiative for which the training can be at
your location or an agreed upon Xerox location.
Xerox Productivity Plus enhances your Xerox full-service maintenance agreement by
providing better information to your Xerox Service Representative before making a
service call. Xerox continues to monitor the progress of the TKO to ensure that the
machine is performing at optimum levels.
Note
For more information on this program and/or for training information, contact the Xerox
Customer Support Center or go to www.xerox.com.
Backing up/transferring the stock library
Any stock that you have created/copied and stored in the Stock Library can be backed
up and/or transferred to another machine’s PC User Interface (UI) by using an external
USB flash drive.
Note
A USB flash drive is required to copy (backup) and/or transfer files from one machine’s
PC UI to another machine’s PC UI.
1. Insert the USB flash drive into a USB port on the machine’s PC.
2. On the machine’s PC UI, open My Computer.
3. Browse to the directory C:\users\XRX\Xerox\ColorPress\UI\public\stock directory.
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Xerox
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Color 800/1000 Press
System Administration Guide
Administrator overview
