Xerox B305 User Manual Download Page 289

Page: 289 / 328

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Contact

Customer Support

Xerox

B305/B315 Multifunction Printer User Guide

289

Troubleshoot a problem

Summary of Contents for B305

Page 1: ...VERSION 1 0 FEBRUARY 2022 702P08657 Xerox B305 B315 Multifunction Printer User Guide...

Page 2: ...trator and McAfee ePO are trademarks or registered trademarks of McAfee Inc in the United States and other countries Microsoft Windows Vista Windows Windows Server and OneDrive are registered trademar...

Page 3: ...ted paper weights 33 Set up Install and Configure 35 Selecting a location for the printer 36 Attaching cables 38 Finding the IP Address of the Printer 40 Installing optional trays 41 Initial Setup Wiz...

Page 4: ...er 67 Installing the fax driver 68 Installing the Software 68 Updating Firmware 72 Exporting or importing a configuration file 73 Adding available options in the print driver 73 Printing the Menu Sett...

Page 5: ...02 Creating a copy shortcut 103 E mail 105 Using the automatic document feeder and scanner glass 106 Sending an e mail 107 Using the control panel 107 Using a shortcut number 107 Creating an e mail sh...

Page 6: ...ment 136 Restore Factory Defaults 137 Maintenance 138 Visible Home Screen Icons 142 About this Printer 142 Print 143 Layout 143 Setup 144 Quality 145 PDF 146 PostScript 146 PCL 147 Image 149 Paper 150...

Page 7: ...03 Shortcuts 203 Fax 204 Network 204 Supplies Plan 205 Plan Activation 205 Plan Conversion 205 Troubleshooting 206 Maintain the printer 207 Checking the status of parts and supplies 208 Configuring su...

Page 8: ...pplies 267 Replace cartridge printer region mismatch 267 Non Xerox Supply 267 Clearing jams 268 Avoiding jams 268 Identifying jam locations 269 Paper jam in the automatic document feeder 269 Paper Jam...

Page 9: ...tatic Sensitivity Notice 308 ENERGY STAR 308 Temperature Information 308 Informaci n de la energ a de M xico 309 Laser Notice 309 Power 309 Telecommunication Regulatory Notices 310 Regulatory Notices...

Page 10: ...10 Xerox B305 B315 Multifunction Printer User Guide Contents...

Page 11: ...Xerox B305 B315 Multifunction Printer User Guide 11 Safety information This chapter contains Conventions 12 Product Statements 13 Maintenance Safety 16 Consumable Information 17...

Page 12: ...f injury C CA AU UT TI IO ON N S SH HO OC CK K H HA AZ ZA AR RD D Indicates a risk of electrical shock C CA AU UT TI IO ON N H HO OT T S SU UR RF FA AC CE E Indicates a risk of burn if touched C CA AU...

Page 13: ...ON N S SH HO OC CK K H HA AZ ZA AR RD D To avoid the risk of electrical shock do not place or use this product near water or wet locations C CA AU UT TI IO ON N S SH HO OC CK K H HA AZ ZA AR RD D To...

Page 14: ...er base but is configured with optional trays or output options then remove the output options and lift the printer off the trays Do not try to lift the printer and any options at the same time Always...

Page 15: ...e of specific manufacturer components The safety features of some parts may not always be obvious The manufacturer is not responsible for the use of other replacement parts Refer service or repairs ot...

Page 16: ...service items are not located behind these covers In case of a Dry Ink or Toner Spill use a broom or a wet cloth to wipe off spilled dry ink or toner Sweep slowly to minimize generation of dust durin...

Page 17: ...tridge This can increase the risk of skin or eye contact Store all consumables in accordance with the instructions given on the package or container Keep all consumables away from the reach of childre...

Page 18: ...18 Xerox B305 B315 Multifunction Printer User Guide Safety information...

Page 19: ...r This chapter contains Finding Information About the Printer 20 Printer configuration 22 Using the control panel 23 Customizing the home screen 24 Changing the language of the keyboard on the display...

Page 20: ...ents and photos Setting up and using the printer software Configuring the printer on a network Caring for and maintaining the printer Troubleshooting and solving problems Go to www xerox com Help usin...

Page 21: ...r on the printed warranty that came with the printer Have the following information ready when you contact customer support Place and date of purchase Machine type and serial number Safety information...

Page 22: ...matic document feeder ADF 5 Standard bin 2 ADF tray 6 Multipurpose feeder 3 ADF bin 7 Standard 250 sheet tray 4 Control panel 8 Optional 550 sheet tray 22 Xerox B305 B315 Multifunction Printer User Gu...

Page 23: ...button Turn on or turn off the printer Note To turn off the printer press and hold the power button for five seconds 3 3 Home button Go to the home screen 4 4 Back button Return to the previous screen...

Page 24: ...et tt tiin ng gs s D De ev viic ce e V Viis siib blle e H Ho om me e S Sc cr re ee en n I Ic co on ns s 2 Select the icons that you want to appear on the home screen 3 Apply the changes 24 Xerox B305...

Page 25: ...nge the language of the keyboard in printer tasks that require alphanumeric input such as e mail or scan 1 Touch the input field 2 On the keyboard touch and hold the language key 3 Select a language X...

Page 26: ...R RI IN NT TE ER R S ST TA AT TU US S Off The printer is off or in Hibernate mode Blue The printer is ready or processing data Blinking red The printer requires user intervention Solid amber The print...

Page 27: ...aper feeding problems Curl can occur after the paper passes through the printer where it is exposed to high temperatures Storing paper unwrapped in hot humid cold or dry conditions can contribute to p...

Page 28: ...ter than 2 3mm 0 9in such as optical character recognition OCR forms In some cases registration can be adjusted with a software application to successfully print on these forms Coated papers erasable...

Page 29: ...oor Store individual packages on a flat surface Do not store anything on top of individual paper packages Take paper out of the carton or wrapper only when you are ready to load it in the printer The...

Page 30: ...F F 7 17x10 1in O Of fiic ciio o M Me ex xiic co o 215 9x340 4 mm 8 5x13 4in X X H Ha ag ga ak kii 100x148mm 3 94x5 83in X X X X X X S St ta at te em me en nt t 139 7x215 9 mm 5 5x8 5in X X E Ex xe ec...

Page 31: ...5 83in to 8 5x14 17in 7 73 3 4 4 E En nv ve ello op pe e 98 4x190 5m m 3 875x7 5in X X X X X X X X 9 9E En nv ve ello op pe e 98 4x225 4m m 3 875x8 9in X X X X X X X X 1 10 0E En nv ve ello op pe e 10...

Page 32: ...d by the application SUPPORTED PAPER TYPES P PA AP PE ER R T TY YP PE E S ST TA AN ND DA AR RD D 2 25 50 0 S SH HE EE ET T T TR RA AY Y O OP PT TI IO ON NA AL L 5 55 50 0 S SH HE EE ET T T TR RA AY Y...

Page 33: ...aper labels are supported for occasional use of less than 20 pages per month Vinyl pharmacy or two sided labels are not supported SUPPORTED PAPER WEIGHTS S ST TA AN ND DA AR RD D 2 25 50 0 S SH HE EE...

Page 34: ...34 Xerox B305 B315 Multifunction Printer User Guide Learn about the printer...

Page 35: ...er 40 Installing optional trays 41 Initial Setup Wizard 42 Networking 43 Setting up the printer to fax 47 Configuring the e mail SMTP settings 52 Using the e mail setup wizard in the printer 53 Using...

Page 36: ...wet locations Make sure that airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard Provide a flat sturdy and stable surface Keep the print...

Page 37: ...3 94 in 3 Right side 76 2 mm 3 in 4 Front 305 mm 12 in Note The minimum space needed in front of the printer is 76 mm 3 in 5 Left side 110 mm 4 33 in Xerox B305 B315 Multifunction Printer User Guide...

Page 38: ...ly a 26 AWG or larger telecommunications RJ 11 cord when connecting this product to the public switched telephone network For users in Australia the cord must be approved by the Australian Communicati...

Page 39: ...ON N 3 3 Ethernet port Connect the printer to a network 4 4 USB printer port Connect the printer to a computer 5 5 Power cord socket Connect the printer to a properly grounded electrical outlet Xerox...

Page 40: ...en the Home Screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server temporarily disable it to load the Web page correctly 40...

Page 41: ...aterial 4 Align the printer with the optional tray and then lower the printer into place C CA AU UT TI IO ON N P PO OT TE EN NT TI IA AL L I IN NJ JU UR RY Y If the printer weight is greater than 20kg...

Page 42: ...rinter on the network The initial setup wizard is a set of screens with instructions that help you to complete the basic printer settings such as Language the Date and Time and other critical informat...

Page 43: ...Using the wireless setup wizard in the printer Before using the wizard make sure that the printer firmware is updated For more information see Updating Firmware 1 From the home screen touch W Wii F Fi...

Page 44: ...rectly to a Wi Fi Direct enabled printer without using an access point wireless router 1 From the home screen touch S Se et tt tiin ng gs s N Ne et tw wo or rk k P Po or rt ts s W Wii F Fii D Diir re...

Page 45: ...your computer make sure that Wi Fi Direct has been configured For more information see Configuring Wi Fi Direct For Windows users 1 Open P Pr riin nt te er rs s s sc ca an nn ne er rs s and then click...

Page 46: ...ING THE PRINTER CONNECTIVITY 1 From the home screen touch S Se et tt tiin ng gs s R Re ep po or rt ts s N Ne et tw wo or rk k N Ne et tw wo or rk k S Se et tu up p P Pa ag ge e 2 Check the first secti...

Page 47: ...analog fax is not yet set up This wizard only sets up the analog fax To setup other fax modes go to S Se et tt tiin ng gs s F Fa ax x F Fa ax x S Se et tu up p Before using the wizard make sure that t...

Page 48: ...ON N S SH HO OC CK K H HA AZ ZA AR RD D To avoid the risk of electrical shock do not use the fax feature during a lightning storm C CA AU UT TI IO ON N P PO OT TE EN NT TI IA AL L I IN NJ JU UR RY Y...

Page 49: ...rical shock do not set up this product or make any electrical or cabling connections such as the power cord fax feature or telephone during a lightning storm C CA AU UT TI IO ON N S SH HO OC CK K H HA...

Page 50: ...ect it directly to the telephone adapter Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports The N ports are for fax machines modems and answering machines The...

Page 51: ...e er re en nc ce es s D Da at te e a an nd d T Tiim me e C Co on nf fiig gu ur re e 2 Configure the settings CONFIGURING DAYLIGHT SAVING TIME 1 From the home screen touch S Se et tt tiin ng gs s D De...

Page 52: ...to send a scanned document through e mail The settings vary with each e mail service provider Before you begin make sure that the printer is connected to a network and that the network is connected to...

Page 53: ...ord Depending on your e mail service provider type your account password app password or authentication password For more information on the password see the list of e mail service providers and then...

Page 54: ...m ma aiill S Se et tu up p 2 Configure the settings For more information on the password see the list of Email Service Providers For e mail service providers that are not on the list contact your prov...

Page 55: ...ermine the SMTP settings of your email service provider use the following tables Gmail Note Make sure that two step verification is enabled on your Google account To enable two step verification go to...

Page 56: ...tings apply to outlook com and hotmail com email domains S SE ET TT TI IN NG G V VA AL LU UE E Primary SMTP Gateway smtp office365 com Primary SMTP Gateway Port 587 Use SSL TLS Required Require Truste...

Page 57: ...or rd d iCloud Mail Note Make sure that the two step verification is enabled on your account S SE ET TT TI IN NG G V VA AL LU UE E Primary SMTP Gateway smtp mail me com Primary SMTP Gateway Port 587...

Page 58: ...IN NG G V VA AL LU UE E Primary SMTP Gateway smtp mail com Primary SMTP Gateway Port 587 Use SSL TLS Required Require Trusted Certificate Disabled Reply Address Your email address SMTP Server Authenti...

Page 59: ...Se et tt tiin ng gs s A Ac cc co ou un nt t then from the POP3 IMAP SMTP Exchange CardDAV CalDAV Service section enable either P PO OP P3 3 S SM MT TP P s se er rv viic ce e or I IM MA AP P S SM MT T...

Page 60: ...address Device Password Authorization password Note The authorization password is provided when IMAP SMTP service or POP3 SMTP service is enabled NetEase Mail mail 126 com Note Make sure that the SMT...

Page 61: ...ificate Disabled Reply Address Your email address SMTP Server Authentication Login Plain Device Initiated Email Use Device SMTP Credentials Device UserID Your email address Device Password Authorizati...

Page 62: ...AL LU UE E Primary SMTP Gateway smtp sina com Primary SMTP Gateway Port 587 Use SSL TLS Required Require Trusted Certificate Disabled Reply Address Your email address SMTP Server Authentication Login...

Page 63: ...ource 2 Set the paper size and type CONFIGURING UNIVERSAL PAPER SETTINGS 1 From the home screen touch S Se et tt tiin ng gs s P Pa ap pe er r M Me ed diia a C Co on nf fiig gu ur ra at tiio on n U Un...

Page 64: ...t snugly against the paper Load letterhead facedown with the header toward the front of the tray for one sided printing Load letterhead faceup with the header toward the back of the tray for two sided...

Page 65: ...letterhead faceup with the header toward the rear of the printer for one sided printing Load letterhead facedown with the header toward the front of the printer for two sided printing Load envelopes w...

Page 66: ...creen touch S Se et tt tiin ng gs s D De ev viic ce e M Ma aiin nt te en na an nc ce e C Co on nf fiig g M Me en nu u T Tr ra ay y C Co on nf fiig gu ur ra at tiio on n T Tr ra ay y L Liin nk kiin ng...

Page 67: ...ing the printer to a network see Connecting the printer to a Wi Fi network Connect the computer to the printer For more information see Connecting a computer to the printer Connect the printer to the...

Page 68: ...puter open P Pr riin nt te er rs s S Sc ca an nn ne er rs s 2 Click the Plus icon and then select a printer 3 From the Use menu select a print driver To use the Macintosh print driver select either A...

Page 69: ...on ne e Installing the Windows Print Driver zip File You can download print drivers from Xerox com in a zip file then use the Windows Add Printer Wizard to install the print drivers on your computer T...

Page 70: ...en double click the S Se et tu up p e ex xe e installer file 5 Click X Xe er ro ox x S Sm ma ar rt t S St ta ar rt t D Dr riiv ve er r I In ns st ta alllle er r R Re ec co om mm me en nd de ed d 6 At...

Page 71: ...s connected properly 11 To accept the print queue message click O OK K 12 Select or clear the S Se et t P Pr riin nt te er r a as s D De ef fa au ullt t and P Pr riin nt t a a T Te es st t P Pa ag ge...

Page 72: ...https www xerox com office drivers UPDATING FIRMWARE Some applications require a minimum device firmware level to operate correctly For more information on updating the device firmware contact your cu...

Page 73: ...ons then do the following a Click A Ap pp ps s select the application then click C Co on nf fiig gu ur re e b Click E Ex xp po or rt t or I Im mp po or rt t ADDING AVAILABLE OPTIONS IN THE PRINT DRIVE...

Page 74: ...Settings Page From the home screen touch S Se et tt tiin ng gs s R Re ep po or rt ts s M Me en nu u S Se et tt tiin ng gs s P Pa ag ge e 74 Xerox B305 B315 Multifunction Printer User Guide Set up Inst...

Page 75: ...305 B315 Multifunction Printer User Guide 75 Secure the printer This chapter contains Locating the security slot 76 Erasing printer memory 77 Restoring factory default settings 78 Statement of Volatil...

Page 76: ...rinter is equipped with a security lock feature Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place 76 Xerox B305 B315 Multifunction Print...

Page 77: ...in ng gs s D De ev viic ce e M Ma aiin nt te en na an nc ce e 2 From Erase Printer Memory select the S Sa an niit tiiz ze e a allll iin nf fo or rm ma at tiio on n o on n n no on nv vo olla at tiille...

Page 78: ...viic ce e R Re es st to or re e F Fa ac ct to or ry y D De ef fa au ullt ts s 2 In the Restore Settings menu select the settings that you want to restore 3 Touch R RE ES ST TO OR RE E 4 Follow the ins...

Page 79: ...s of non volatile memory EEPROM and NAND flash memory Both types are used to store operating system device settings and network information Erase the content of any installed printer memory in the fol...

Page 80: ...80 Xerox B305 B315 Multifunction Printer User Guide Secure the printer...

Page 81: ...rinting from a mobile device 83 Printing from a flash drive 84 Supported flash drives and file types 85 Configuring confidential jobs 86 Printing confidential and other held jobs 87 Printing a font sa...

Page 82: ...opes set the paper size and type in the printer before printing the document 1 From the document that you are trying to print open the Print dialog 2 If necessary adjust the settings 3 Print the docum...

Page 83: ...etwork has multiple wireless hubs then make sure that both devices are connected to the same subnet This application is supported only in some Apple devices 1 From your mobile device select a document...

Page 84: ...on the display 2 From the display touch the document that you want to print If necessary configure other print settings 3 Send the print job To print another document touch U US SB B D Dr riiv ve e W...

Page 85: ...and 32GB PNY Attache 16GB and 32GB Note The printer supports high speed USB flash drives with full speed standard USB flash drives must support the File Allocation Table FAT system FILE TYPES Document...

Page 86: ...or deleted manually Repeat Job Expiration Set the expiration time for a repeat print job Repeat held jobs are stored in the printer memory for reprinting Verify Job Expiration Set the expiration time...

Page 87: ...t PIN 4 Click P Pr riin nt t 5 From the printer home screen release the print job Touch H He elld d j jo ob bs s s se elle ec ct t y yo ou ur r c co om mp pu ut te er r n na am me e C Co on nf fiid de...

Page 88: ...creen touch S Se et tt tiin ng gs s R Re ep po or rt ts s P Pr riin nt t P Pr riin nt t F Fo on nt ts s 2 Touch P PC CL L F Fo on nt ts s or P Po os st tS Sc cr riip pt t F Fo on nt ts s 88 Xerox B305...

Page 89: ...the home screen touch S Se et tt tiin ng gs s P Pr riin nt t L La ay yo ou ut t S Se ep pa ar ra at to or r S Sh he ee et ts s B Be et tw we ee en n C Co op piie es s 2 Print the document Xerox B305...

Page 90: ...2 Select a job to cancel FROM THE COMPUTER 1 Depending on the operating system do either of the following Open the printers folder and then select your printer From the System Preferences in the Apple...

Page 91: ...darkness 1 From the home screen touch S Se et tt tiin ng gs s P Pr riin nt t Q Qu ua alliit ty y T To on ne er r D Da ar rk kn ne es ss s 2 Select a setting Xerox B305 B315 Multifunction Printer User...

Page 92: ...92 Xerox B305 B315 Multifunction Printer User Guide Print...

Page 93: ...utomatic document feeder and scanner glass 94 Making copies 95 Copying photos 96 Copying on letterhead 97 Copying on both sides of the paper 98 Reducing or enlarging copies 99 Copying multiple pages o...

Page 94: ...aceup For multiple page documents make sure to align the leading edge before loading Make sure to adjust the ADF guides to match the width of the paper that you are loading Use the scanner glass for s...

Page 95: ...original document and output have the same paper size 2 From the home screen touch C Co op py y and then specify the number of copies If necessary adjust the copy settings 3 Copy the document Note To...

Page 96: ...tos 1 Place a photo on the scanner glass 2 From the home screen touch C Co op py y C Co on nt te en nt t T Ty yp pe e P Ph ho ot to o 3 Copy the document 96 Xerox B305 B315 Multifunction Printer User...

Page 97: ...n na all d do oc cu um me en nt t 3 Touch C Co op py y T To o and then select the paper source that contains the letterhead If you loaded the letterhead into the multipurpose feeder then navigate to C...

Page 98: ...aper 1 Load an original document into the ADF tray or on the scanner glass 2 From the home screen touch C Co op py y S Siid de es s 3 Adjust the settings 4 Copy the document 98 Xerox B305 B315 Multifu...

Page 99: ...rom the home screen navigate to C Co op py y S Sc ca alle e s sp pe ec ciif fy y a a s sc ca alle e v va allu ue e Note Changing the size of the original document or output after setting Scale restore...

Page 100: ...oad an original document into the ADF tray or on the scanner glass 2 From the home screen touch C Co op py y P Pa ag ge es s p pe er r S Siid de e 3 Adjust the settings 4 Copy the document 100 Xerox B...

Page 101: ...iginal document into the ADF tray or on the scanner glass 2 From the home screen touch C Co op py y C Co olllla at te e O On n 1 1 2 2 1 1 2 2 1 1 2 2 3 Copy the document Xerox B305 B315 Multifunction...

Page 102: ...Load a card on the scanner glass 2 From the control panel navigate to C Co op py y I ID D C Co op py y 3 If necessary adjust the settings 4 Copy the document 102 Xerox B305 B315 Multifunction Printer...

Page 103: ...the home screen touch C Co op py y 2 Configure the settings then touch the S St ta ar r icon The Copy Shortcuts window appears 3 Touch the Plus icon then create a shortcut Xerox B305 B315 Multifuncti...

Page 104: ...104 Xerox B305 B315 Multifunction Printer User Guide Copy...

Page 105: ...Xerox B305 B315 Multifunction Printer User Guide 105 E mail This chapter contains Using the automatic document feeder and scanner glass 106 Sending an e mail 107 Creating an e mail shortcut 108...

Page 106: ...ceup For multiple page documents make sure to align the leading edge before loading Make sure to adjust the ADF guides to match the width of the paper that you are loading Use the scanner glass for si...

Page 107: ...glass 2 From the home screen touch E E m ma aiill and then enter the needed information 3 If necessary configure the output file type settings 4 Send the e mail USING A SHORTCUT NUMBER 1 Load an origi...

Page 108: ...an e mail shortcut 1 From the home screen touch E E m ma aiill 2 Configure the settings and then touch F Fa av vo or riit te e 3 Create a shortcut 108 Xerox B305 B315 Multifunction Printer User Guide...

Page 109: ...ng the automatic document feeder and scanner glass 110 Sending a fax 111 Scheduling a fax 112 Creating a fax destination shortcut 113 Changing the fax resolution 114 Adjusting the fax darkness 115 Pri...

Page 110: ...aceup For multiple page documents make sure to align the leading edge before loading Make sure to adjust the ADF guides to match the width of the paper that you are loading Use the scanner glass for s...

Page 111: ...ou are trying to fax open the Print dialog 2 Select the printer then click P Pr ro op pe er rt tiie es s P Pr re ef fe er re en nc ce es s O Op pt tiio on ns s or S Se et tu up p 3 Click F Fa ax x E E...

Page 112: ...scanner glass 2 From the home screen touch F Fa ax x T To o 3 Enter the recipient number then touch A Ad dd d D Do on ne e 4 Touch S Se en nd d T Tiim me e configure the date and time then touch O OK...

Page 113: ...een touch F Fa ax x T To o 2 Enter the recipient number then touch A Ad dd d D Do on ne e 3 Touch the S St ta ar r icon The Fax Shortcuts window appears 4 Touch the Plus icon then create a shortcut Xe...

Page 114: ...into the ADF tray or on the scanner glass 2 From the home screen touch F Fa ax x and then enter the needed information 3 Touch R Re es so ollu ut tiio on n and then adjust the setting 4 Send the fax 1...

Page 115: ...t into the ADF tray or on the scanner glass 2 From the home screen touch F Fa ax x and then enter the needed information 3 Touch D Da ar rk kn ne es ss s and then adjust the setting 4 Send the fax Xer...

Page 116: ...og 1 From the home screen touch S Se et tt tiin ng gs s R Re ep po or rt ts s F Fa ax x 2 Touch F Fa ax x J Jo ob b L Lo og g or F Fa ax x C Ca allll L Lo og g 116 Xerox B305 B315 Multifunction Printe...

Page 117: ...h S Se et tt tiin ng gs s F Fa ax x F Fa ax x S Se et tu up p F Fa ax x R Re ec ce eiiv ve e S Se et tt tiin ng gs s A Ad dm miin n C Co on nt tr ro olls s 2 Set Block No Name Fax to O On n Xerox B305...

Page 118: ...ers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click S Se et tt tiin ng gs s F Fa ax x F Fa ax x S Se et...

Page 119: ...d Touch the Plus icon then create a shortcut 2 From the home screen touch S Se et tt tiin ng gs s F Fa ax x F Fa ax x S Se et tu up p F Fa ax x R Re ec ce eiiv ve e S Se et tt tiin ng gs s A Ad dm mi...

Page 120: ...120 Xerox B305 B315 Multifunction Printer User Guide Fax...

Page 121: ...de 121 Scan This chapter contains Using the automatic document feeder and scanner glass 122 Scanning to a computer 123 Scanning to an FTP server using a shortcut 125 Scanning to a network folder using...

Page 122: ...aceup For multiple page documents make sure to align the leading edge before loading Make sure to adjust the ADF guides to match the width of the paper that you are loading Use the scanner glass for s...

Page 123: ...ame and then click N Ne ex xt t Note To reuse the scan profile enable C Cr re ea at te e S Sh ho or rt tc cu ut t and then create a unique shortcut name 8 Click F Fiin niis sh h 9 Load an original doc...

Page 124: ...s s S Sc ca an nn ne er rs s and then select a printer Click S Sc ca an n O Op pe en n S Sc ca an nn ne er r 3 From the Scanner window do one or more of the following Select where you want to save the...

Page 125: ...23 123 If you are using a proxy server then temporarily disable it to load the web page correctly b Click S Sh ho or rt tc cu ut ts s A Ad dd d S Sh ho or rt tc cu ut t c From the Shortcut Type menu s...

Page 126: ...roxy server then temporarily disable it to load the web page correctly b Click S Sh ho or rt tc cu ut ts s A Ad dd d S Sh ho or rt tc cu ut t c From the Shortcut Type menu select N Ne et tw wo or rk k...

Page 127: ...Sc ca an n t to o select a folder and then touch S Sc ca an n H He er re e If the USB Drive screen does not appear then touch U US SB B D Dr riiv ve e on the control panel 4 Scan the document W Wa ar...

Page 128: ...128 Xerox B305 B315 Multifunction Printer User Guide Scan...

Page 129: ...ter User Guide 129 Use printer menus This chapter contains Menu map 130 Device 131 Print 143 Paper 150 Copy 154 Fax 156 E mail 165 FTP 170 USB Drive 173 Network Ports 177 Security 194 Reports 203 Supp...

Page 130: ...Ne et tw wo or rk k P Po or rt ts s Network Overview Wireless Wi Fi Direct AirPrint Ethernet TCP IP SNMP IPSec 802 1x LPD Configuration HTTP FTP Settings USB Restrict external network access S Se ec...

Page 131: ...Diis sp plla ay ye ed d iin nf fo or rm ma at tiio on n Display Text 1 Display Text 2 Specify the information to appear on the home screen D Da at te e a an nd d T Tiim me e Configure Current Date an...

Page 132: ...logs out a user account automatically Note An asterisk next to a value indicates the factory default setting ECO MODE M ME EN NU U I IT TE EM M D DE ES SC CR RI IP PT TI IO ON N P Pr riin nt t Sides 1...

Page 133: ...kness 1 9 5 Adjust the darkness of the scanned image Note An asterisk next to a value indicates the factory default setting REMOTE OPERATOR PANEL M ME EN NU U I IT TE EM M D DE ES SC CR RI IP PT TI IO...

Page 134: ...r of times that the alarm sounds when the printer requires user intervention S Su up pp plliie es s Show Supply Estimates Show estimates Do not show estimates Show the estimated status of the supplies...

Page 135: ...per automatically E Er rr ro or r P Pr re ev ve en nt tiio on n Auto Continue Disabled Enabled 5 seconds Auto Continue Time Let the printer continue processing or printing a job automatically after cl...

Page 136: ...on nt te en nt t R Re ec co ov ve er ry y Jam Recovery Off On Auto Set the printer to reprint jammed pages J Ja am m C Co on nt te en nt t R Re ec co ov ve er ry y Scanner Jam Recovery Job level Page...

Page 137: ...bernate Do Not Hibernate Set Hibernate Timeout to turn off the printer while an active Ethernet connection exists Note An asterisk next to a value indicates the factory default setting RESTORE FACTORY...

Page 138: ...eed and disable its high speed capabilities T Tr ra ay y C Co on nf fiig gu ur ra at tiio on n Tray Linking Automatic Off Set the printer to link the trays that have the same paper type and paper size...

Page 139: ...printer menu settings status and event logs S Su up pp plly y U Us sa ag ge e A An nd d C Co ou un nt te er rs s Clear Supply Usage History Reset Black Cartridge Counter Reset Black Imaging Unit Coun...

Page 140: ...led 1 5 3 Copy Density Disabled 1 5 3 Adjust the toner density when printing or copying documents D De ev viic ce e O Op pe er ra at tiio on ns s Quiet Mode On Off Set the printer to reduce the amount...

Page 141: ...rint a Quick Test target page Make sure that the margin spacing on the target page is uniform all the way around the target If it is not then the printer margins must be reset S Sc ca an nn ne er r C...

Page 142: ...us s S Su up pp plliie es s J Jo ob b Q Qu ue eu ue e C Ch ha an ng ge e L La an ng gu ua ag ge e H He elld d J Jo ob bs s U US SB B S Sc ca an n t to o C Co om mp pu ut te er r Specify which icons to...

Page 143: ...cluded in a print job C Co olllla at te e Off 1 1 1 2 2 2 On 1 2 1 2 1 2 Keep the pages of a print job stacked in sequence particularly when printing multiple copies of the job S Se ep pa ar ra at to...

Page 144: ...iie es s 1 9999 1 Specify the number of copies for each print job P Pr riin nt t A Ar re ea a Normal Whole Page Set the printable area on a sheet of paper Note An asterisk next to a value indicates th...

Page 145: ...xt to a value indicates the factory default setting QUALITY M ME EN NU U I IT TE EM M D DE ES SC CR RI IP PT TI IO ON N P Pr riin nt t R Re es so ollu ut tiio on n 300 dpi 600 dpi 1200 Image Q 2400 Im...

Page 146: ...the PostScript error When an error occurs processing of the job stops the printer prints an error message and the rest of the print job is flushed M Miin niim mu um m L Liin ne e W Wiid dt th h 1 30...

Page 147: ...d graphics on the page L Liin ne es s p pe er r P Pa ag ge e 1 255 Specify the number of lines of text for each page printed through the PCL data stream This menu item activates vertical escapement th...

Page 148: ...rinter uses the factory default paper source assignments None The paper source ignores the Select Paper Feed command 0 199 Select a numeric value to assign a custom value to a paper source T Tr ra ay...

Page 149: ...oes not apply to GIF or JPEG image formats S Sc ca alliin ng g Anchor Top Left Best Fit Anchor Center Fit Height Width Fit Height Fit Width Adjust the image to fit the printable area When Auto Fit is...

Page 150: ...paper source Off prompts the user to load the required paper size Letter A4 prints A4 size document on letter when loading letter and letter size jobs on A4 paper size when loading A4 All Listed subs...

Page 151: ...17inches 8 50 99 360mm 216 Set the portrait width of the universal paper P Po or rt tr ra aiit t H He eiig gh ht t 3 90 14 17inches 14 99 360mm 356 Set the portrait height of the universal paper F Fe...

Page 152: ...ize Name Width 1 8 50inches 8 50 25 216mm 216 Height 1 14inches 14 25 356mm 297 Orientation Portrait Landscape 2 scans per side Off On Assign a scan size name and configure the scan settings Note An a...

Page 153: ...ain Paper Card Stock Recycled Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Heavy Rough Cotton Custom Type X Specify the texture weight and orientation of the paper loa...

Page 154: ...side of a sheet of paper P Pr riin nt t P Pa ag ge e B Bo or rd de er rs s On Off Place a border around each image when printing multiple pages on a single page C Co olllla at te e Off 1 1 1 2 2 2 On...

Page 155: ...ou un nd d R Re em mo ov va all Level 4 to 4 0 Adjust the amount of background visible on a scanned image S Sc ca an n E Ed dg ge e t to o E Ed dg ge e On Off Allow edge to edge scanning of the origin...

Page 156: ...fax recipients of your fax name or fax number E En na ab blle e M Ma an nu ua all F Fa ax x On Off Set the printer to fax manually Use a regular telephone line to answer an incoming fax job and to dia...

Page 157: ...xt te en ns siio on n I In n U Us se e S Su up pp po or rt t On Off Determine whether a telephone line is used by another device such as another phone on the same line This menu item is monitored cont...

Page 158: ...e es ss s 1 9 5 Adjust the darkness of the scanned image B Be eh hiin nd d a a P PA AB BX X On Off Set the printer to dial a fax number without waiting to recognize the dial tone Private Automated Bra...

Page 159: ...s the factory default setting A Ad dm miin n C Co on nt tr ro olls s M ME EN NU U I IT TE EM M D DE ES SC CR RI IP PT TI IO ON N A Au ut to om ma at tiic c R Re ed diia all 0 9 5 Adjust the number of...

Page 160: ...o ollo or r F Fa ax x S Sc ca an ns s Off by Default On by Default Never Use Always Use Enable color scans for fax A Au ut to o C Co on nv ve er rt t C Co ollo or r F Fa ax xe es s t to o M Mo on no o...

Page 161: ...r S Sh he ee et ts s None Before Job After Job Specify whether to insert blank separator sheets when printing S Se ep pa ar ra at to or r S Sh he ee et t S So ou ur rc ce e Tray X 1 MP Feeder Specify...

Page 162: ...r O On n All Rings Single Ring Only Double Ring Only Triple Ring Only Single or Double Rings Only Single or Triple Rings Only Double or Triple Rings Only Set a distinctive ring pattern for incoming fa...

Page 163: ...ME EN NU U I IT TE EM M D DE ES SC CR RI IP PT TI IO ON N T Tr ra an ns sm miis ss siio on n L Lo og g F Fr re eq qu ue en nc cy y Always Never Only for Error Specify how often the printer creates a...

Page 164: ...Lo og g On Off View a summary of fax dialing history Note An asterisk next to a value indicates the factory default setting Speaker settings M ME EN NU U I IT TE EM M D DE ES SC CR RI IP PT TI IO ON N...

Page 165: ...times out if the SMTP server does not respond R Re ep plly y A Ad dd dr re es ss s Specify a reply address in the e mail A Allw wa ay ys s u us se e S SM MT TP P d de ef fa au ullt t R Re ep plly y A...

Page 166: ...M ME EN NU U I IT TE EM M D DE ES SC CR RI IP PT TI IO ON N S Su ub bj je ec ct t Specify the e mail subject and message M Me es ss sa ag ge e F Fiille e N Na am me e Specify the filename for the sca...

Page 167: ...na all S Siiz ze e Mixed Sizes Set the paper size of the original document Note An asterisk next to a value indicates the factory default setting A Ad dv va an nc ce ed d I Im ma ag giin ng g M ME EN...

Page 168: ...can type up to 1024 characters S Se en nd d M Me e a a C Co op py y Never appears On by Default Off by Default Always On Send a copy of the e mail to yourself T Te ex xt t D De ef fa au ullt t 5 95 7...

Page 169: ...s a shortcut R Re es se et t E E m ma aiill I In nf fo or rm ma at tiio on n A Af ft te er r S Se en nd diin ng g On Off Reset the To Subject Message and Filename fields to their default values after...

Page 170: ...et to 1 4 C Co on nt te en nt t T Ty yp pe e Text Text Photo Graphics Photo Improve the output result based on the content type of the original document C Co ollo or r Black and White Gray Color Set t...

Page 171: ...tr ra as st t Best for content 0 5 Specify the contrast for the scanned image B Ba ac ck kg gr ro ou un nd d R Re em mo ov va all Level 0 Remove the background color or image noise from the original...

Page 172: ...miis ss siio on n L Lo og g Print Log Do Not Print Log Print Only For Error Print a transmission log for FTP scans L Lo og g P Pa ap pe er r S So ou ur rc ce e Tray x 1 MP Feeder Specify the paper sou...

Page 173: ...is set to 1 4 C Co on nt te en nt t T Ty yp pe e Text Text Photo Graphics Photo Improve the output result based on the content type of the original document C Co ollo or r Black and White Gray Color...

Page 174: ...n nt tr ra as st t Best for content 0 5 Specify the contrast for the scanned image B Ba ac ck kg gr ro ou un nd d R Re em mo ov va all Level 0 Remove the background color or image noise from the origi...

Page 175: ...aper source for the print job C Co olllla at te e 1 1 1 2 2 2 1 2 3 1 2 3 Keep the pages of a print job stacked in sequence particularly when printing multiple copies of the job S Siid de es s 1 Sided...

Page 176: ...ide menu P Pa ag ge es s p pe er r S Siid de e B Bo or rd de er r None Solid Print a border around each page image when using Pages per Side menu S Se ep pa ar ra at to or r S Sh he ee et ts s Off Bet...

Page 177: ...ll I IP Pv v6 6 A Ad dd dr re es ss se es s Show all IPv6 addresses R Re es se et t P Pr riin nt t S Se er rv ve er r Start Reset all active network connections to the printer This setting removes all...

Page 178: ...Wii F Fii P Pr ro ot te ec ct te ed d S Se et tu up p Start Push Button Method Start PIN Method Establish a wireless network and enable network security Start Push Button Method connects the printer...

Page 179: ...cure wireless connection This menu item appears only if Wireless Security Mode is set to WPA2 WPA Personal or WPA2 Personal W WP PA A2 2 W WP PA A P Pe er rs so on na all AES Enable wireless security...

Page 180: ...v6 address I IP Pv v6 6 Manually Assigned IPV6 Router Assign the IPv6 router address I IP Pv v6 6 Address Prefix 0 128 64 Specify the address prefix I IP Pv v6 6 All IPv6 Addresses Show all IPv6 addre...

Page 181: ...next to a value indicates the factory default setting WI FI DIRECT M ME EN NU U I IT TE EM M D DE ES SC CR RI IP PT TI IO ON N E En na ab blle e W Wii F Fii D Diir re ec ct t On Off Set the printer to...

Page 182: ...on n P Pr riin nt te er r s s L La at tiit tu ud de e GPS latitude of the printer The range is 90 to 90 P Pr riin nt te er r s s L Lo on ng giit tu ud de e GPS longitude of the printer The range is 1...

Page 183: ...sses N Ne et tw wo or rk k A Ad dd dr re es ss s UAA LAA Show the printer Media Access Control MAC addresses Locally Administered Address LAA and Universally Administered Address UAA You can change th...

Page 184: ...rinters or printers attached to print servers M ME EN NU U I IT TE EM M D DE ES SC CR RI IP PT TI IO ON N S Se et t H Ho os st tn na am me e Set the current TCP IP host name D Do om ma aiin n N Na am...

Page 185: ...ic ct te ed d S Se er rv ve er r L Liis st t Specify an IP address for the TCP connections This menu item appears only in the Embedded Web Server Use a comma to separate each IP address You can add up...

Page 186: ...able the TLSv1 1 protocol S SS SL L C Ciip ph he er r L Liis st t Specify the cipher algorithms to use for the SSL or the TLS connections Note An asterisk next to a value indicates the factory default...

Page 187: ...ns S SN NM MP P V Ve er rs siio on n 3 3 Enabled Off On Context Name Set Read Write Credentials User Name Authentication Password Privacy Password Set Read only Credentials User Name Authentication Pa...

Page 188: ...tibility Secure Set the IPSec base configuration This menu item appears only when Enable IPSec is set to On D DH H D Diif ff fiie e H He ellllm ma an n G Gr ro ou up p P Pr ro op po os sa all modp2048...

Page 189: ...authenticated connections of the printer These menu items appear only when Enable IPSec is set to On C Ce er rt tiif fiic ca at te e A Au ut th he en nt tiic ca at te ed d C Co on nn ne ec ct tiio on...

Page 190: ...h ha an niis sm ms s E EA AP P M MD D5 5 On Off E EA AP P M MS SC CH HA AP Pv v2 2 On Off L LE EA AP P On Off P PE EA AP P On Off E EA AP P T TL LS S On Off E EA AP P T TT TL LS S On Off T TT TL LS S...

Page 191: ...s a mechanism that commands the printer to move the position of the cursor to the first position on the same line Note An asterisk next to a value indicates the factory default setting HTTP FTP SETTIN...

Page 192: ...tion when a print job received through a USB port requires it regardless of the default printer language If PCL SmartSwitch is off then the printer does not examine incoming data and uses the default...

Page 193: ...network sites E Ex xt te er rn na all n ne et tw wo or rk k a ad dd dr re es ss s Specify the network addresses with restricted access E E m ma aiill a ad dd dr re es ss s f fo or r n no ot tiif fiic...

Page 194: ...Release Held Faxes Held Jobs Access User Profiles Cancel Jobs at the Device Change Language Internet Printing Protocol IPP Initiate Scans Remotely B W Print Network Folder Scan Control access to the p...

Page 195: ...Ma an na ag ge e P Pe er rm miis ss siio on ns s Device Management Remote Management Firmware Updates Embedded Web Server Access Import Export All Settings Out of Service Erase Control access to the p...

Page 196: ...p ps s P Pe er rm miis ss siio on ns s Add Group Import Access Controls Function Access Administrative Menus Device Management All Users Import Access Controls Function Access Administrative Menus Dev...

Page 197: ...d Organization Unit Create local accounts to manage access to the printer functions A Ad dd d L Lo og giin n M Me et th ho od d LDAP LDAP Setup Authentication Type LDAP General Information Setup Name...

Page 198: ...up Membership Attribute Search Base Search Timeout Follow LDAP Referrals Search Specific Object Classes person Custom Object Class 1 Custom Object Class 2 Custom Object Class 3 Address Book Setup Disp...

Page 199: ...tificate Authority CA certificates SCHEDULE USB DEVICES M ME EN NU U I IT TE EM M D DE ES SC CR RI IP PT TI IO ON N S Sc ch he ed du ulle es s Add New Schedule Schedule access to the front USB port LO...

Page 200: ...on time for confidential print jobs If this menu item is changed while confidential print jobs reside in the printer memory then the expiration time for those print jobs does not change to the new def...

Page 201: ...CR RI IP PT TI IO ON N S St to or re ed d iin n o on nb bo oa ar rd d m me em mo or ry y Off On Delete all files stored on the printer memory Note An asterisk next to a value indicates the factory de...

Page 202: ...t Specify user access to the printer The jumper is located beside a lock icon on the controller board Enable Guest access gives anyone access to all aspects of the printer No Effect may make access to...

Page 203: ...tains the printer serial number and model name PRINT M ME EN NU U I IT TE EM M D DE ES SC CR RI IP PT TI IO ON N P Pr riin nt t F Fo on nt ts s PCL Fonts PostScript Fonts Print samples and information...

Page 204: ...NU U I IT TE EM M D DE ES SC CR RI IP PT TI IO ON N N Ne et tw wo or rk k S Se et tu up p P Pa ag ge e Print a page that shows the configured network and wireless settings on the printer This menu it...

Page 205: ...TI IO ON N Sequence Number Device Serial Number Activation Code PLAN CONVERSION M ME EN NU U I IT TE EM M D DE ES SC CR RI IP PT TI IO ON N Current Plan Device Serial Number Total Impressions Conversi...

Page 206: ...t Q Qu ua alliit ty y T Te es st t P Pa ag ge es s Print sample pages to identify and correct print quality defects C Clle ea an niin ng g t th he e S Sc ca an nn ne er r Print instructions on how to...

Page 207: ...Checking the status of parts and supplies 208 Configuring supply notifications 209 Setting up e mail alerts 210 Viewing reports 211 Ordering Parts and Supplies 212 Replacing parts and supplies 213 Cl...

Page 208: ...n touch S St ta at tu us s S Su up pp plliie es s 2 Select the parts or supplies that you want to check Note You can also access this setting by touching the top section of the home screen 208 Xerox B...

Page 209: ...as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click S Se et tt tiin ng gs s D De ev viic ce e N No ot tiif fiic ca at tiio on ns s 3 F...

Page 210: ...uch as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click S Se et tt tiin ng gs s D De ev viic ce e N No ot tiif fiic ca at tiio on ns s...

Page 211: ...wing reports 1 From the home screen touch S Se et tt tiin ng gs s R Re ep po or rt ts s 2 Select the report that you want to view Xerox B305 B315 Multifunction Printer User Guide 211 Maintain the prin...

Page 212: ...of third party supplies is not covered by the warranty All life indicators are designed to function with Xerox supplies and can deliver unpredictable results if third party supplies are used Imaging c...

Page 213: ...door W Wa ar rn niin ng g To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer 2 Remove the imaging un...

Page 214: ...to light may cause print quality problems W Wa ar rn niin ng g Do not touch the photoconductor drum Doing so may affect the quality of future print jobs 4 Unpack the new toner cartridge 5 Shake the t...

Page 215: ...nt door W Wa ar rn niin ng g To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer 2 Remove the used im...

Page 216: ...place W Wa ar rn niin ng g Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems W Wa ar rn niin ng g Do not touch the pho...

Page 217: ...6 Close the door REPLACING THE TRAY 1 Remove the used tray 2 Unpack the new tray 3 Insert the new tray Xerox B305 B315 Multifunction Printer User Guide 217 Maintain the printer...

Page 218: ...PO OT TE EN NT TI IA AL L I IN NJ JU UR RY Y To avoid the risk of fire or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the pr...

Page 219: ...2 Using a damp soft lint free cloth wipe the following areas a ADF glass pad Note In some printer models this location has an ADF glass instead of a pad b Scanner glass pad Xerox B305 B315 Multifuncti...

Page 220: ...c ADF glass d Scanner glass 3 Close the scanner cover 220 Xerox B305 B315 Multifunction Printer User Guide Maintain the printer...

Page 221: ...it enters Hibernate mode For Hibernate Timeout to work set Hibernate Timeout on Connection to Hibernate The Embedded Web Server is disabled when the printer is in Hibernate mode ADJUSTING THE BRIGHTN...

Page 222: ...en disconnect them before moving the printer If the printer has a caster base then carefully roll it to the new location Use caution when passing over thresholds and breaks in flooring If the printer...

Page 223: ...ems 224 Printing problems 226 The printer is not responding 260 Unable to read flash drive 262 Enabling the USB port 263 Network connection problems 264 Issues with supplies 267 Clearing jams 268 Pape...

Page 224: ...roblem solving steps Blank or white pages Dark print Fine lines are not printed correctly Folded or wrinkled paper Gray background Horizontal light bands Incorrect margins Light print Mottled print an...

Page 225: ...off Toner easily rubs off Vertical dark bands Vertical dark lines or streaks Vertical dark streaks with print missing Vertical light bands Vertical white lines Xerox B305 B315 Multifunction Printer U...

Page 226: ...ing a genuine and supported Xerox toner cartridge If the cartridge is not supported then install a supported one 2 Print the document Is the printer printing blank or white pages Go to step 2 The prob...

Page 227: ...4 The problem is solved S St te ep p 4 4 Replace the imaging unit Is the printer printing blank or white pages Contact Customer Support The problem is solved Dark print Note Before solving the proble...

Page 228: ...he document Is the print dark Go to step 3 The problem is solved S St te ep p 3 3 1 Depending on your operating system specify the paper type from the Printing Preferences or Print dialog Make sure th...

Page 229: ...is solved S St te ep p 7 7 1 Remove and then insert the imaging unit Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems...

Page 230: ...e fine lines not printed correctly Go to step 2 The problem is solved S St te ep p 2 2 1 Increase toner darkness From the control panel navigate to S Se et tt tiin ng gs s P Pr riin nt t Q Qu ua allii...

Page 231: ...Print the document Is the paper folded or wrinkled Go to step 3 The problem is solved S St te ep p 3 3 1 Depending on your operating system specify the paper type from the Printing Preferences or Pri...

Page 232: ...tiin ng gs s P Pr riin nt t Q Qu ua alliit ty y T To on ne er r D Da ar rk kn ne es ss s 3 Print the document Does gray background appear on prints Go to step 2 The problem is solved S St te ep p 2 2...

Page 233: ...may cause print quality problems Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs 2 Print the document Does gray background appear on pr...

Page 234: ...p pe er r T Tr ra ay y C Co on nf fiig gu ur ra at tiio on n P Pa ap pe er r S Siiz ze e T Ty yp pe e 2 Print the document Are the margins correct The problem is solved Go to step 3 S St te ep p 3 3 1...

Page 235: ...ep 2 The problem is solved S St te ep p 2 2 1 Turn off the printer wait for about 10 seconds and then turn on the printer 2 Increase toner darkness From the control panel navigate to S Se et tt tiin n...

Page 236: ...ved S St te ep p 5 5 1 Remove the imaging unit Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light can cause print quality problems Do not touch the phot...

Page 237: ...ontact Contacting customer support S St te ep p 7 7 1 Replace the toner cartridge 2 Print the document Is the print light Contact Contacting customer support The problem is solved Mottled print and do...

Page 238: ...Support S St te ep p 3 3 1 Check the status of the imaging unit From the control panel navigate to S Se et tt tiin ng gs s R Re ep po or rt ts s D De ev viic ce e D De ev viic ce e S St ta at tiis st...

Page 239: ...ap pe er r T Tr ra ay y C Co on nf fiig gu ur ra at tiio on n P Pa ap pe er r S Siiz ze e T Ty yp pe e 2 Print the document Is the paper curled Go to step 3 The problem is solved S St te ep p 3 3 Prin...

Page 240: ...A AC CT TI IO ON N Y YE ES S N NO O S St te ep p 1 1 1 Adjust the guides in the tray to the correct position for the paper loaded 2 Print the document Is the print crooked or skewed Go to step 2 The p...

Page 241: ...etter legal Oficio or folio must be set to Letter 2 Print the document Is the print crooked or skewed Contact Customer Support The problem is solved Solid black pages Note Before solving the problem p...

Page 242: ...t quality problems Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs 2 Print the document Is the printer printing solid black pages Go to...

Page 243: ...en install a supported one 2 Print the document Are text or images cut off Go to step 2 The problem is solved S St te ep p 2 2 1 Remove and then insert the imaging unit Do not expose the imaging unit...

Page 244: ...tridge is not supported then install a supported one 2 Print the document Does toner easily rub off Go to step 2 The problem is solved S St te ep p 2 2 1 Depending on your operating system specify the...

Page 245: ...panel navigate to S Se et tt tiin ng gs s T Tr ro ou ub blle es sh ho oo ot tiin ng g P Pr riin nt t Q Qu ua alliit ty y T Te es st t P Pa ag ge es s For non touch screen printer models press O OK K t...

Page 246: ...ing unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Do not touch the photoconductor drum under the imaging unit Doing so may affect the qualit...

Page 247: ...e document Do vertical light bands appear on prints Go to step 2 The problem is solved S St te ep p 2 2 1 Check the status of the toner cartridge From the control panel navigate to S Se et tt tiin ng...

Page 248: ...system specify the paper type from the Printing Preferences or Print dialog Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel Navigate to...

Page 249: ...ight for more than 10 minutes Extended exposure to light may cause print quality problems Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print jo...

Page 250: ...rol panel navigate to S Se et tt tiin ng gs s T Tr ro ou ub blle es sh ho oo ot tiin ng g P Pr riin nt t Q Qu ua alliit ty y T Te es st t P Pa ag ge es s For non touch screen printer models press O OK...

Page 251: ...se the imaging unit to direct light for more than 10 minutes Extended exposure to light can cause print quality problems Do not touch the photoconductor drum under the imaging unit Doing so may affect...

Page 252: ...light for more than 10 minutes Extended exposure to light may cause print quality problems Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print...

Page 253: ...t 96mm 3 78in 37 7mm 1 48in T To on ne er r c ca ar rt tr riid dg ge e 43 5mm 1 71in 37 5mm 1 48in T Tr ra an ns sf fe er r r ro olllle er r 52mm 2 05in F Fu us se er r 79 8mm 3 14in 62 5mm 2 46in Do...

Page 254: ...p 3 3 1 Check if the ports are working and if the cables are securely connected to the computer and the printer For more information see the setup documentation that came with the printer 2 Print the...

Page 255: ...ed S St te ep p 3 3 1 Depending on your operating system specify the print resolution from the Printing Preferences or Print dialog 2 Set the resolution to 6 60 00 0 d dp pii 3 Print the document Is t...

Page 256: ...a T Ty yp pe es s Rough paper textures and heavy paper weights may print more slowly 2 Print the document Is the printer printing slow Go to step 7 The problem is solved S St te ep p 7 7 Remove held j...

Page 257: ...o change the settings on the printer control panel Navigate to S Se et tt tiin ng gs s P Pa ap pe er r T Tr ra ay y C Co on nf fiig gu ur ra at tiio on n P Pa ap pe er r S Siiz ze e T Ty yp pe e 2 Mak...

Page 258: ...using the Print and Hold options 2 Print the documents Are the documents printed The problem is solved Go to step 2 S St te ep p 2 2 The print job may contain a formatting error or invalid data Delete...

Page 259: ...ee ep p d du up plliic ca at te e d do oc cu um me en nt ts s 3 From the Confidential Print section enter a PIN 4 Print the documents F Fo or r M Ma ac ciin nt to os sh h u us se er rs s 1 Save and na...

Page 260: ...he breaker Go to step 3 S St te ep p 3 3 Check if the printer is on Is the printer on Go to step 4 Turn on the printer S St te ep p 4 4 Check if the printer is in Sleep or Hibernate mode Is the printe...

Page 261: ...driver Is the printer responding The problem is solved Go to step 8 S St te ep p 8 8 Turn off the printer wait for about 10 seconds and then turn on the printer Is the printer responding The problem...

Page 262: ...ing the other job S St te ep p 2 2 Check if the flash drive is supported For more information see Supported flash drives and file types Is the flash drive supported Go to step 3 Insert a supported fla...

Page 263: ...rt From the home screen touch S Se et tt tiin ng gs s N Ne et tw wo or rk k P Po or rt ts s U US SB B E En na ab blle e U US SB B P Po or rt t Xerox B305 B315 Multifunction Printer User Guide 263 Trou...

Page 264: ...ress field S St te ep p 3 3 Check if you are using a supported browser Internet Explorer version 11 or later Microsoft Edge Safari version 6 or later Google ChromeTM version 32 or later Mozilla Firefo...

Page 265: ...home screen touch S Se et tt tiin ng gs s N Ne et tw wo or rk k P Po or rt ts s N Ne et tw wo or rk k O Ov ve er rv viie ew w A Ac ct tiiv ve e A Ad da ap pt te er r A Au ut to o Can the printer conn...

Page 266: ...y mode selected Go to step 6 Go to step 5 S St te ep p 5 5 Select the correct wireless security mode Can the printer connect to the Wi Fi network The problem is solved Go to step 6 S St te ep p 6 6 Ma...

Page 267: ...Qu ua alliit ty y T Te es st t P Pa ag ge es s NON XEROX SUPPLY The printer has detected a non Xerox part or supply installed in the printer Your Xerox printer is designed to function best with genuin...

Page 268: ...ht is below the maximum paper fill indicator Do not slide paper into the tray Load paper as shown in the illustration Make sure that the paper guides are positioned correctly and are not pressing tigh...

Page 269: ...et to On the printer flushes blank pages or pages with partial prints after a jammed page has been cleared Check your printed output for blank pages When Jam Recovery is set to On or Auto the printer...

Page 270: ...e removed 4 Close the ADF cover PAPER JAM IN THE STANDARD OUTPUT TRAY 1 Raise the scanner and then remove the jammed paper Note Ensure that all paper fragments are removed 2 Lower the scanner 270 Xero...

Page 271: ...oved 3 Close the multipurpose feeder 4 Open the front door W Wa ar rn niin ng g P Po ot te en nt tiia all D Da am ma ag ge e To prevent damage from electrostatic discharge touch any exposed metal fram...

Page 272: ...tiia all D Da am ma ag ge e Do not touch the photoconductor drum Doing so may affect the quality of future print jobs 6 Remove the jammed paper C CA AU UT TI IO ON N H HO OT T S SU UR RF FA AC CE E T...

Page 273: ...Insert the imaging unit 8 Close the door 9 Open the multipurpose feeder 10 Flex fan and align the paper edges before loading Xerox B305 B315 Multifunction Printer User Guide 273 Troubleshoot a proble...

Page 274: ...n niin ng g P Po ot te en nt tiia all D Da am ma ag ge e To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the...

Page 275: ...tiia all D Da am ma ag ge e Do not touch the photoconductor drum Doing so may affect the quality of future print jobs 4 Remove the jammed paper C CA AU UT TI IO ON N H HO OT T S SU UR RF FA AC CE E T...

Page 276: ...O OT T S SU UR RF FA AC CE E The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 8 Remove the jammed paper Note Make s...

Page 277: ...rear door 10 Remove the optional tray 11 Remove the jammed paper Note Make sure that all paper fragments are removed 12 Insert the tray Xerox B305 B315 Multifunction Printer User Guide 277 Troubleshoo...

Page 278: ...P Po ot te en nt tiia all D Da am ma ag ge e To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer 278...

Page 279: ...tiia all D Da am ma ag ge e Do not touch the photoconductor drum Doing so may affect the quality of future print jobs 3 Remove the jammed paper C CA AU UT TI IO ON N H HO OT T S SU UR RF FA AC CE E T...

Page 280: ...the door 6 Remove the tray 7 Push the duplex unit latch to open the duplex unit 8 Remove the jammed paper Note Make sure that all paper fragments are removed 280 Xerox B305 B315 Multifunction Printer...

Page 281: ...W Wa ar rn niin ng g P Po ot te en nt tiia all D Da am ma ag ge e To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior area...

Page 282: ...rect light for more than 10 minutes Extended exposure to light may cause print quality problems W Wa ar rn niin ng g P Po ot te en nt tiia all D Da am ma ag ge e Do not touch the photoconductor drum D...

Page 283: ...t be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 4 Remove the jammed paper Note Make sure that all paper fragments are removed 5 Close the rear d...

Page 284: ...7 Close the front door 284 Xerox B305 B315 Multifunction Printer User Guide Troubleshoot a problem...

Page 285: ...e seal when printing Go to step 2 The problem is solved S St te ep p 2 2 1 Make sure that paper type is set to Envelope From the control panel navigate to S Se et tt tiin ng gs s P Pa ap pe er r T Tr...

Page 286: ...rectly The problem is solved Go to step 2 S St te ep p 2 2 1 From the document that you are trying to print open the Print dialog and then select C Co olllla at te e 2 Print the document Is the docume...

Page 287: ...P Pa ap pe er r T Tr ra ay y C Co on nf fiig gu ur ra at tiio on n P Pa ap pe er r S Siiz ze e T Ty yp pe e 2 Set the paper size and paper type to match the paper loaded in the linked trays 3 Print th...

Page 288: ...2 2 1 From the control panel navigate to S Se et tt tiin ng gs s P Pa ap pe er r T Tr ra ay y C Co on nf fiig gu ur ra at tiio on n P Pa ap pe er r S Siiz ze e T Ty yp pe e 2 Set the correct paper siz...

Page 289: ...viic ce e N No ot tiif fiic ca at tiio on ns s J Ja am m C Co on nt te en nt t R Re ec co ov ve er ry y 2 In the Jam Recovery menu select O On n or A Au ut to o 3 Print the document Are the jammed pag...

Page 290: ...St te ep p 1 1 Make sure that the e mail SMTP settings are configured correctly For more information refer to Configuring the e mail SMTP settings Can you send an e mail The problem is solved Go to st...

Page 291: ...ages that appear on the display Can you send or receive a fax The problem is solved Go to step 2 S St te ep p 2 2 Make sure that the cable connections for the following equipment are secure Telephone...

Page 292: ...If you are using an Integrated Services for Digital Network ISDN telephone service then connect to an analog telephone port of an ISDN terminal adapter For more information contact your ISDN provider...

Page 293: ...rinter and the telephone line 2 Disable call waiting and voice mail For more information contact your telephone company Can you send or receive a fax The problem is solved Go to step 7 S St te ep p 7...

Page 294: ...S A AC CT TI IO ON N Y YE ES S N NO O S St te ep p 1 1 Make sure that the paper source is not empty Can you receive faxes The problem is solved Go to step 2 S St te ep p 2 2 Check the ring count delay...

Page 295: ...quality is poor Is the fax print quality satisfactory The problem is solved Go to step 2 S St te ep p 2 2 Decrease the incoming fax transmission speed 1 From the control panel touch S Se et tt tiin n...

Page 296: ...l navigate to S Se et tt tiin ng gs s R Re ep po or rt ts s N Ne et tw wo or rk k N Ne et tw wo or rk k S Se et tu up p P Pa ag ge e 2 Check the network status Is the printer connected to the network...

Page 297: ...t te ep p 2 2 Note Make sure that the network folder path and format are correct For example server_ hostname foldername path where server hostname is a fully qualified domain FQDN or IP address Is th...

Page 298: ...pes then select Network Folder 3 In the Share Path field type the network folder path If your share path is server_hostname foldername path then type server_hostname foldername path Make sure that you...

Page 299: ...e that the document or photo is loaded facedown on the upper left corner of the scanner glass 2 Copy the document or photo Is the document or photo copied correctly The problem is solved Go to step 2...

Page 300: ...in the destination folder 2 Make sure that the document or photo you want to scan is not open in another application 3 Resend the scan job Is the scan job successful The problem is solved Go to step 3...

Page 301: ...is solved Go to step 2 S St te ep p 2 2 1 Check the quality of the original document or photo 2 Adjust the scan quality settings 3 Copy the document or photo Is the copy quality satisfactory The prob...

Page 302: ...oblem is solved Contact Customer Support SCANNING TAKES TOO LONG OR FREEZES THE COMPUTER A AC CT TI IO ON N Y YE ES S N NO O Close all applications that are interfering with the scan Does scanning tak...

Page 303: ...Is the scanner responding The problem is solved Contact Customer Support ADJUSTING SCANNER REGISTRATION 1 From the control panel navigate to S Se et tt tiin ng gs s D De ev viic ce e M Ma aiin nt te...

Page 304: ...a at tiio on n or R Re ea ar r A AD DF F R Re eg giis st tr ra at tiio on n To align Front ADF Registration place the test page faceup short edge first into the ADF To align Rear ADF Registration plac...

Page 305: ...al number Go to receive e mail or chat support or browse through the library of manuals support documentation drivers and other downloads Technical support via telephone is also available In the U S o...

Page 306: ...306 Xerox B305 B315 Multifunction Printer User Guide Troubleshoot a problem...

Page 307: ...Xerox B305 B315 Multifunction Printer User Guide 307 Regulatory Information This appendix contains Basic Regulations 308 Copy Regulations 317 Material Safety Data Sheets 320...

Page 308: ...amage from electrostatic discharge when performing maintenance tasks such as clearing paper jams or replacing supplies touch any exposed metal frame of the printer before accessing or touching interio...

Page 309: ...ons Class IIIb 3b AlGalnP Nominal output power milliwatts 25 Wavelength nanometers 775 800 POWER Product Power Consumption The following table documents the power consumption characteristics of the pr...

Page 310: ...ate mode When operating in Hibernate Mode all other systems and devices are powered down safely The Hibernate mode can be entered in any of the following methods Using the Hibernate Timeout Using the...

Page 311: ...ll also be advised of your right to file a complaint with the FCC The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this eq...

Page 312: ...tem will work correctly in all respects with another item of telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network service...

Page 313: ...sur toute ligne recevant des impulsions de comptage en Suisse Verwendung dieses Produkts in der Schweiz F r dieses Produkt muss ein schweizerischer Billing Tone Filter zur Z hlzeichen bertragung f r...

Page 314: ...entra ner un fonctionnement ind sirable European Union and European Economic Area Compliance The CE mark applied to this product indicates compliance to applicable EU Directives The full text of the E...

Page 315: ...o which the receiver is connected Consult your point of purchase or service representative for additional suggestions The manufacturer is not responsible for radio or television interference caused by...

Page 316: ...dschirmarbeitsplatz vorgesehen Um st rende Reflexionen am Bildschirmarbeitsplatz zu vermeiden darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert werden Importeur Xerox GmbH Hellersbergs...

Page 317: ...e done provided the reproduction of the document is performed for lawful purposes Postage Stamps canceled or uncanceled For philatelic purposes Postage Stamps may be photographed provided the reproduc...

Page 318: ...ney For more information about these provisions contact the Copyright Office Library of Congress Washington D C 20559 Ask for Circular R21 CANADA Parliament by stature has forbidden the reproduction o...

Page 319: ...all inclusive and no liability is assumed for its completeness or accuracy In case of doubt consult your solicitor OTHER COUNTRIES Copying certain documents may be illegal in your country Penalties of...

Page 320: ...ing your printer go to Web Address https safetysheets business xerox com en us United States and Canada 1 800 ASK XEROX 1 800 275 9376 Other markets send an email request to EHS Europe xerox com 320 X...

Page 321: ...ction Printer User Guide 321 Recycling and Disposal This appendix contains Product Disposal and Recycling 322 North America 323 Xerox Green World Alliance 324 Waste from Electrical and Electronic Equi...

Page 322: ...Do not dispose of the printer or supplies in the same manner as normal household waste Consult your local authorities for disposal and recycling options 322 Xerox B305 B315 Multifunction Printer User...

Page 323: ...Contact your Xerox representative 1 800 ASK XEROX to determine if this Xerox product is part of the program For more information about Xerox environmental programs go to https www xerox com en us abou...

Page 324: ...es returned to Xerox are either reused or de manufactured for recycling The boxes used to return the cartridges are also recycled To return Xerox cartridges for reuse or recycling do the following 1 G...

Page 325: ...cling options contact your local sales office INDIA E WASTE NOTICE This product including components consumables parts and spares complies with the India E Waste Rules and prohibits use of lead mercur...

Page 326: ...326 Xerox B305 B315 Multifunction Printer User Guide Recycling and Disposal...

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