Xerox B305, User Manual

Page: 247 / 328

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
SSeettttiinnggss > TTrroouubblleesshhoooottiinngg > PPrriinntt Q
Quuaalliittyy TTeesstt PPaaggeess. For non-touch-screen printer models, press O OKK to
navigate through the settings.
A AC CTTIIO ON N YYEESS N NO O
SStteepp 11
1 Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the cartridge is not supported,
then install a supported one.
2 Print the document.
Do vertical light bands appear on
prints?
Go to step 2. The problem is solved.
SStteepp 22
1 Check the status of the toner
cartridge.
From the control panel, navigate
to: SSeettttiinnggss > RReeppoorrttss > D
Deevviiccee
> D Deevviiccee SSttaattiissttiiccss
2 From the Supply Information
section of the pages printed,
check the status of the toner
cartridge.
Do vertical light bands appear on
prints?
Go to step 3. The problem is solved.
SStteepp 33
1 Replace the toner cartridge.
2 Print the document.
Do vertical light bands appear on
prints?
Contact Customer Support . The problem is solved.
Vertical white lines
Xerox
®
B305/B315 Multifunction Printer User Guide
247
Troubleshoot a problem