Solving Print-Quality Problems
Phaser® 8560/8860 Printer
4-7
Smudges or Smears
See also:
Manual 2-Sided Printing
on page 3-29
Cleaning the Maintenance Kit Wiper Blade
on page 5-12
Possible Cause
Solution
Smudges or smears appear
on the page.
To prevent smudges or smears from appearing on the page:
1.
Verify that the paper you are using is the correct type for the
printer and is properly loaded in the tray. For information on
supported paper types and weights, print the Paper Tips page:
a.
On the control panel, select
Information
, and then press
the
OK
button.
b.
Select
Information Pages
, and then press the
OK
button.
c.
Select
Paper Tips Page
, and then press the
OK
button.
2.
If the problem continues, run cleaning pages through the printer:
a.
On the control panel, select
Troubleshooting
, and then
press the
OK
button.
b.
Select
Print Quality Problems
, and then press the
OK
button.
c.
Select
Remove Print Smears
, and then press the
OK
button. The printer cleans the ink from the rollers by
running several sheets of paper through the printer. Repeat
Step 2 up to three times if the smears continue to appear.
3.
If the problem continues:
a.
Open the door on the right side of the printer and remove the
maintenance kit.
b.
Wipe the plastic wiper blade with a lint-free cloth.
c.
Replace the maintenance kit and close the door.
Note:
Smudges or smears may appear if you print on side two of pre-printed paper, but do not select
2nd Side as the paper type. Select the
2nd Side
option on the control panel and in the printer driver
.
