Xerox 6279 Printer User Manual Download Page 109

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2. Using both hands, lift the Upper Unit to open it.

3. Using one of the Green Levers on each side of the Fuser Door, lift the Fuser Door to

locate the jammed paper.

WARNING

Do not touch any part of the Fuser Door except the green lever. Components
are hot. Take care not to get your fingers caught.

4. While holding the Fuser Door open, pull the jammed paper out the back.

NOTE

Take care not to tear the paper. If the paper is torn, make sure to remove all
torn paper from the machine. Remaining fragments in the paper path can cause
future jams and image quality defects.

6-19

Xerox

6279

Wide Format Solution

Printer User Guide

Problem Solving

Summary of Contents for 6279

Page 1: ...Xerox 6279 Wide Format Solution Printer User Guide FreeFlow Accxes Print Server V15 0 August 2010 701P50912...

Page 2: ...registered United States trademarks Microsoft Windows is a trademark of Microsoft Corporation in the United States and or other countries Adobe PostScript PostScript 3 and PostScript Logo are trademar...

Page 3: ...ng the System On Off 1 13 Using the Power Saver Feature 1 13 System Power On Procedure 1 14 System Power Off Procedure 1 15 Shutdown from the User Interface 1 16 Shutdown from Web Printer Management T...

Page 4: ...ring System Administration Mode 3 2 Login Options 3 2 Exiting System Administration Mode 3 4 General Administration Settings 3 4 Setting the Date and Time 3 5 Changing the Administrator Password 3 5 J...

Page 5: ...ngs 4 2 Print Reports Tab 4 4 Print Reports 4 5 From the User Interface 4 5 From Web Printer Management Tool 4 6 Configuration Test Sample Report Printer 4 7 Setup Test Print Sample Report Printer Set...

Page 6: ...s in Manual Feed in Shelf Bypass 6 13 Paper Jams in the Upper Unit 6 15 Paper Jams in the Fuser 6 18 7 Appendix 7 1 Space Electrical and Environmental Requirements 7 1 Specifications 7 3 Options 7 10...

Page 7: ...6279 Wide Format Printer and the functions of its major components You will see the following information Machine Components Language Powering the System On Off Using the Power Saver Feature Checking...

Page 8: ...s of the Xerox 6279 Wide Format Solution with the FreeFlow Accxes Print Server See the table on the following page for details describing the numbered call out items on the drawings above Xerox 6279 W...

Page 9: ...lp e g for jam clearance Touch screen 4 Contains selection buttons and print services access Control Panel 5 Used to power the machine on and off Printer Power Switch 6 A dual roll media drawer that f...

Page 10: ...o check that the Circuit Breaker is functional Circuit Breaker Test Button 4 Open this door to access the Waste Toner Bottle and the Paper Heater Switch Waste Toner Bottle Door 5 WARNING Never touch a...

Page 11: ...r View Description No Card Slide location may vary depending on Controller model 1 Cover Release Latch 2 Power Connector 3 Padlock Ring 4 Controller Back Panel Connectors This design may vary dependin...

Page 12: ...Scanner to Controller provides status and image information USB Printer to Controller provides status and image information USB Power Module to Controller provides status of the front Power Switch an...

Page 13: ...Clear Stop and Start buttons Control Panel Buttons Touch Screen Some capabilities of the User Interface are Media setup for roll media and the Manual Feed in Shelf System Parameter Setup Printing of...

Page 14: ...ne is powered on or exits the Power Saver mode and when the machine exits the System Administration mode The screen below displays the copy scan features There is a scanner connected The following scr...

Page 15: ...from Device Displays the Basic Copy tab Image Quality tab Advanced Settings tab and Recall tab Copy Allows users to store scanned jobs in a mailbox for later retrieval and printing Scan to Mailbox Al...

Page 16: ...text This section of the keyboard is used to enter text Table 8 Keyboard layout Function Component Displays the characters entered on the numeric keypad Entry Area Use the cursor buttons to move to a...

Page 17: ...es System Administrator and Job Accounting Login access Administrator access requires a secured password Job Accounting access requires an account name and User ID Guest access does not require a logi...

Page 18: ...4 Select the appropriate radio button from the Date Format choices Imperial The date displays in the format MM DD YYYY International The date displays in the format DD MM YYYY 5 Select Save to close t...

Page 19: ...fter a preset period elapses The machine transitions to the Sleep Mode from the Low Power Mode if the machine remains idle for an additional period NOTE Refer to the Timers section to learn how to cus...

Page 20: ...machine in the Power Saver mode press the illuminated Power Saver button The button s indicator light extinguishes the Touch Screen displays the message Warming Up and the machine begins its warm up c...

Page 21: ...edure CAUTION Powering down the system incorrectly may result in data corruption and a service call The system shutdown selection allows the Controller to power down correctly System Shutdown is perfo...

Page 22: ...located on the Control Panel 2 Select the Administration tab 3 Select General Administration 4 If the Enter SA Password screen displays enter the System Administrator password then press Enter 5 Sele...

Page 23: ...ntroller It is used to reboot the system when jobs in the print queue fail to process correctly Rather wait for the system to shut down 3 Move the printer Power Switch to the Off down position 1 17 Xe...

Page 24: ...nd controller may be powered down Check the Circuit Breaker once a month for correct operation If you notice any unusual conditions contact your Xerox Customer Support Center The Procedure for checkin...

Page 25: ...www xerox com in the US From the home page select Supplies Paper and Media Type For Wide Format Products NOTE A Load or Change Media Type selection will display on the UI if the Accxes Controller det...

Page 26: ...m2 is a measure of a substance weight of a paper expressed in grams per square meter which does not depend on the number of sheets in the ream Roll Media Specifications Table 12 Roll Media Specificat...

Page 27: ...eries A 8 5 B 11 C 17 D 22 E 34 ANSI A 9 B 12 C 18 D 24 E 36 ARCH 1 A 9 B 12 15 D 24 30 ARCH 2 B1 B2 B3 B4 ISO B1 B2 B3 B4 JIS A0 A1 A2 A3 A4 JIS ISO A0 880mm A1 625mm A2 440mm A3 A4 SPECIAL A 1 A0 86...

Page 28: ...d side of the machine Store the media on a flat surface to prevent curl Loading Roll Media A Load or Change Media Type selection will display on the UI if the Accxes Controller detects that the requir...

Page 29: ...ction of the Media Size Label to release the roll from the shaft NOTE Pinching the Green Lever releases the spring tension lock making it possible for you to remove the shaft from the core 4 Slowly pu...

Page 30: ...ing glue when removing the tape from a new roll wipe it clean This can cause misfeeds If the Media Roll is damaged trim the damaged edge with scissors before proceeding to the next step WARNING Be car...

Page 31: ...ia Advance button corresponding to the Media Roll and release it to cut the lead edge and position the media into the feeder NOTE If you wish to cut a longer length of the roll press and hold the Medi...

Page 32: ...rocedure below 1 Open the Media Drawer 2 If the lead edge of the media is folded or badly damaged in any way rewind the media on the roll from which the jam has occurred by rotating it towards you 3 P...

Page 33: ...e button corresponding to the media roll and release it to cut the lead edge and position the media into the feeder NOTE If you wish to cut a longer length of the roll press and hold the Media Advance...

Page 34: ...ia Tray towards you until it stops 2 Load the paper in the tray Do not fill above the Max Fill Line on the back of the tray 3 Squeeze the left and right paper guide levers and adjust the guides to mat...

Page 35: ...Squeeze the rear Paper Guide Lever and adjust it to match the size of your paper 5 Push the Media Tray in gently until it stops 1 29 Xerox 6279 Wide Format Solution Printer User Guide Product Overvie...

Page 36: ...ember that any time you change the size of the paper in a Media Tray or Drawer you have to update the Media Source located at Machine Info Media Status and Setup on the Touch Screen Refer to the Chapt...

Page 37: ...ient workstation using Web Printer Management Tool or a network Printer Driver All Tab The contents of this tab is a list of all jobs in their various stages of completion Jobs are displayed whether s...

Page 38: ...nter viewed and released using either Web Printer Management Tool or the User Interface Jobs can also be placed on hold from the same locations Jobs in the Hold Queue consume memory and disk space in...

Page 39: ...e Job Information screen Whether you are submitting a reprint job with or without edits it is moved from the Reprint queue to the Active queue Reprint Jobs with Edits Perform the following to Reprint...

Page 40: ...an customize one percentage value as desired Auto The ratio is automatically set up based on the original document size and the installed media size The document is copied to fit the currently selecte...

Page 41: ...sets that are arranged in page order The originals in the set also can be mixed that is of different types text photo etc A maximum of 256 pages may be scanned in each collation job The factory defaul...

Page 42: ...m the following 1 Select Job Information from the Services menu 2 Select the Reprint tab 3 Select the job s you wish to delete 4 Select the Remove Selected button NOTE Jobs removed from the list locat...

Page 43: ...2 Select the Configuration Miscellaneous tabs 3 Ensure the Thumbnail Creation and Job Reprint Enable boxes are check marked 4 Notice the Job Reprint Policy pull down options and choose the desired out...

Page 44: ...n Edit button where the user can Edit Job Options specific for printing and then submit the job to the designated remote printer The selected jobs disappear from the Reprint Queue and reappear in the...

Page 45: ...ew Most of the features available using the Xerox 6279 Printer are accessible to all users Some features however are restricted to the System Administrator if the environments warrants it Those featur...

Page 46: ...e Log In Out button on the Control Panel to access the System Administrator screen Login Options The Log In Out screen shown below allows the user or administrator to log in to the system in one of tw...

Page 47: ...indicator at the top right corner to the User Interface displays the first 16 characters of the user ID and account ID NOTE You can also get to the Log In Out menu by pressing the user level box in th...

Page 48: ...ss the System Administrator screen 2 Select System Administrator Log Out 3 Select Yes to confirm that you wish to log out The system will exit System Administration mode and the Guest icon will appear...

Page 49: ...eral Administration screen to return to the Administration tab screen Changing the Administrator Password The following describes the procedure for changing the System Administrator password This is t...

Page 50: ...llies the stored data from the networked devices When the management tool is set up an administrator sets up and provides the required IDs to the users If you are using the Account Management Tool for...

Page 51: ...ices Menu Optional Users can either enter a valid user name and account ID or enter no characters when prompted for a user name and account ID to enter a generic account When the optional account is a...

Page 52: ...e wrong hands It also prevents jobs from being deleted erroneously 1 Select Machine Information Administration tab General Administration 2 Select Configure Job Reprint The Job Reprint Options screen...

Page 53: ...and ready to start printing during the power outage are placed in the Job Information Active queue If Job Reprint is enabled Copy Scan jobs that finished processing are automatically resubmitted for...

Page 54: ...that sensitive materials are eliminated from the Accxes controller hard drive NOTE Immediate Image Overwrite cannot be enabled if either Job Reprint or Administrator Managed Queue features are enabled...

Page 55: ...3 is written to the sectors containing temporary files IIO or to the entire spooling area of the disk ODIO hex value 0x97 ASCII 10 of the overwritten area is sampled to ensure Pattern 3 was properly w...

Page 56: ...s on hold 1 Select Machine Info from the Services screen 2 Select General Administration 3 Select Enable Disable Administration Managed Queue 4 Select Enable 5 Select Save 6 Submit the print job 7 Loc...

Page 57: ...ctory default setting for sound is On 1 Select the Services button on the Control Panel 2 Select the Machine Info button from the Services Menu screen The Machine Information Screen displays 3 Select...

Page 58: ...res are defined on the following pages Low Power Sleep Features File Deletion Print Interrupt Low Power This setting is the amount of time that must elapse since the last user operation such as a butt...

Page 59: ...out screen displays 4 Using either the scroll buttons or the numeric keypad select the desired setting and then select Save 5 Select Save on the Set Timeout Durations screen to return to the Control P...

Page 60: ...tting for Sleep mode is 55 minutes 1 Select Control Panel from the Administration Tab 2 Select Configure Timers The Set Timeout Durations screen displays 3 Select Sleep Timeout from theTimers screen T...

Page 61: ...out Durations screen to return to the Control Panel screen NOTE The Sleep Mode setting cannot be less than the Low Power Mode setting NOTE In European Markets the legally mandated EMC directive is to...

Page 62: ...mer can be set between 0 and 99 minutes The default value for this feature is 5 minutes 1 Select Control Panelfrom the Administration tab 2 Select Configure Timers The Set Timeout Durationsscreen disp...

Page 63: ...ut The File Deletion Timeout screen displays 4 Using either the scroll buttons or the numeric keypad select the desired setting and then select Save 5 Select Save on the Set Timeout Durations screen t...

Page 64: ...h corner of the screen until it moves to the next corner It will touch all four corners 7 Once the symbol moves to all four corners the user interface prompts you to touch anywhere on the screen to sa...

Page 65: ...elect Machine Info from the Services menu 5 Select the Administration tab 6 Select Network Setup NOTE The network settings can also be setup using the Web Printer Management Tool Refer to the Xerox Fr...

Page 66: ...at nn nnn nn nnn 4 Select Enter Setting up IP Gateway 1 Select the Services button on the Control Panel followed by Machine Info Administration Tab Network Setup 2 Select Gateway from the Network Setu...

Page 67: ...tion you can utilize the Dynamic Host Configuration Protocol DHCP option When this box is checked enabled the network interface utilizes the DHCP to acquire a temporary IP Address for the networked de...

Page 68: ...rk page of Web Printer Management Tool will be enabled This allows the administrator to enter the Accxes Server host name he or she would like to associate with the resulting DHCP address via Dynamic...

Page 69: ...ts Overview of Machine Information TheMachine Informationscreen allows the general users to access some information about the system without requiring a system administration password The Machine Info...

Page 70: ...ia types Changing the setup for different media is accomplished here Refer to the About Media and Originals section in Chapter 2 for details To access the Media Status and Setup you start with Machine...

Page 71: ...m Film Thickness Light Ordinary Heavy Size Installed currently loaded in the Roll Tray Status Amount Remaining Full Low Empty 4 Select the Media Series corresponding with the Media Source you intend t...

Page 72: ...ll print the job on different media If you get a Media Mismatch error screen like the one shown above follow the instructions to resolve the media mismatch condition Print Reports Tab The Print Report...

Page 73: ...ace or Web Printer Management Tool on your client workstation The Diagnostic Prints may be printed using the User Interface only You may not print them using Web Printer Management Tool NOTE Print Rep...

Page 74: ...Test Print Scanner Test Print Only available for printers with scanner upgrades 6 Select Print The selected item will print From Web Printer Management Tool The Configuration reports can be obtained u...

Page 75: ...rints the configuration data settings information and pen palettes information PostScript requires a license and will print a PostScript test page Configuration Test Sample Report Printer NOTE This re...

Page 76: ...Setup Test Print Sample Report Printer Settings NOTE This report is a sample of what the printout will resemble Xerox 6279 Wide Format Solution 4 8 Printer User Guide Machine Information...

Page 77: ...Pen Palette Sample Report NOTE This report is just a sample of what the printout will resemble 4 9 Xerox 6279 Wide Format Solution Printer User Guide Machine Information...

Page 78: ...the printout will resemble Machine Configuration Tab The Machine Configuration tab will display configurations software versions and the availability of the component options as shown below Xerox 627...

Page 79: ...Select the Services button on the Control Panel The Services Menu displays 2 Select Machine Info on the Services Menu 3 Select the Machine Configurationtab 4 11 Xerox 6279 Wide Format Solution Printe...

Page 80: ...settings for the printer such as network settings to connect to a remote printer and control panel changes General Administration Change date and time settings job accounting shutdown and restart cha...

Page 81: ...the Administrator password if required when selecting a feature For more detailed information about the Administration Tab refer to Chapter 3 System Administration 4 13 Xerox 6279 Wide Format Solution...

Page 82: ...Xerox 6279 Wide Format Solution 4 14 Printer User Guide Machine Information...

Page 83: ...he use of consumables not recommended by Xerox may impair image quality and machine performance Use only consumables recommended by Xerox for the machine Table 15 Replacing Consumables Expected Life Q...

Page 84: ...umables and contact your Xerox Customer Support Center to place your orders Follow the disposal instructions for used toner and waste toner bottles Loading Toner If only a small amount of toner remain...

Page 85: ...th the right side of the Toner Supply Port 5 Lower the left side of the Toner Cartridge and push the toner cartridge into the Toner Supply Port until it clicks 6 Slide the Toner Supply Lever to the le...

Page 86: ...de the lever to the right aligning it with the triangular symbol 9 Remove the Toner Cartridge by pulling it up 10 Close the Toner Supply Port Cover Dispose of used Toner Cartridges as instructed in yo...

Page 87: ...bottles regarding safe handling and disposal TIP When replacing the Waste Toner Bottle toner may spill and dirty the floor We recommend placing paper on the floor beforehand 1 Make sure that the mach...

Page 88: ...Toner Bottle by gently lifting the bottle up and pulling it out toward you then pulling the bottle down 5 Cover the hole of the removed Waste Toner Bottle with the provided cap TIP Dispose of the use...

Page 89: ...place Otherwise the machine may not detect that the bottle is in place 7 Close the Waste Toner Bottle Door 8 Move the Upper Unit Release Lever toward you TIP This lever must be pulled toward you befor...

Page 90: ...nt thinner other volatile liquids on the machine These substances may discolor deform or crack covers CAUTION Cleaning the machine with an excessive amount of water may cause the machine to malfunctio...

Page 91: ...oubleshooting recommended in the pages below then contact your Xerox Customer Support Center If you think a problem is occurring with the machine check the machine status and the following table WARNI...

Page 92: ...oot the system to see if that corrects the problem If the condition does not improve contact your Service Representative Media jams occur frequently Check for and remove loose pieces of media from ins...

Page 93: ...ith new media Select the media size series and the media type that match the media that is loaded in the machine Open the upper unit of the machine or slide out the media drawer or tray to remove any...

Page 94: ...r Internal components may have become soiled The print has black dots Contact your Xerox Customer Support Center Internal components may have become soiled The print has black lines White dots appear...

Page 95: ...nner if necessary Contact your Xerox Customer Support Center There may be an internal machine error The entire paper area is printed black Contact your Xerox Customer Support Center There may be an in...

Page 96: ...tem will shut down if the problem is not fixed The lower priority errors are clay colored Paper Jams If paper jams occur the machine stops an alarm sounds and an error message displays on the Touch Sc...

Page 97: ...tely and contact your Xerox Customer Support Center CAUTION Do not touch the components inside the machine Doing so can cause print defects Paper Jam Display The location where a paper jam has occurre...

Page 98: ...out the Media Drawer for Rolls 1 and 2 media If you have a four roll configuration and the paper jam is in Drawer 2 gently pull out the Media Drawer for Rolls 3 and 4 media Xerox 6279 Wide Format Sol...

Page 99: ...ver back to its closed position 3 If the lead edge of the media is folded or badly damaged in any way unload it manually a Rewind the media on the roll from which the jam has occurred by rotating it t...

Page 100: ...nce the paper and cut the lead edge NOTE If you wish you cut a longer amount of paper press and hold down the Media Advance button until is cuts the desired amount NOTE The front button advances and c...

Page 101: ...til it latches Paper Jams in Tray 3 or Tray 4 If your machine has cut sheet trays installed and a jam occurs remove the jammed paper and reload the paper in the cut sheet trays in accordance with the...

Page 102: ...t the top media tray drawer for Tray 3 or the bottom media tray for Tray 4 2 Remove the jammed paper 3 Gently push in the media tray to close it Xerox 6279 Wide Format Solution 6 12 Printer User Guide...

Page 103: ...elf by following the procedure below 1 If the jammed paper is visible in the Manual Feed in Shelf pull it out toward you to remove it NOTE Avoid damaging the paper Make sure no pieces of paper remain...

Page 104: ...se the Upper Unit 3 Use both hands to open the Upper Unit 4 Pull the jammed media slowly toward you to remove it 5 Gently remove the paper taking care not to tear it If the paper is torn make sure to...

Page 105: ...to touch only the green part of the lever 7 Firmly close the Upper Unit until it latches Paper Jams in the Upper Unit Remove paper jams in the Upper Unit by following the procedure below 6 15 Xerox 6...

Page 106: ...e components in the machine when removing paper jams Take care not to get your fingers caught 1 Lift up the Upper Unit Release Latch 2 Use both hands to lift up the Upper Unit Xerox 6279 Wide Format S...

Page 107: ...nd remove any torn pieces of media Remaining fragments can cause future jams and image quality defects 4 Pull the green Upper Unit Release Lever forward 5 Gently lower the Upper Unit firmly into place...

Page 108: ...Paper Jams in the Fuser Follow the procedure below to remove paper jams in the Fuser 1 Lift up the Upper Unit Release Latch Xerox 6279 Wide Format Solution 6 18 Printer User Guide Problem Solving...

Page 109: ...the green lever Components are hot Take care not to get your fingers caught 4 While holding the Fuser Door open pull the jammed paper out the back NOTE Take care not to tear the paper If the paper is...

Page 110: ...5 Close the Fuser Door 6 Pull the green Upper Unit Release Lever forward 7 Firmly push down the Upper Unit to close it Xerox 6279 Wide Format Solution 6 20 Printer User Guide Problem Solving...

Page 111: ...consumables replacement and maintenance of your Xerox 6279 Wide Format Solution with FreeFlow Access Print Server Your Xerox representative will provide the necessary support to install your printer...

Page 112: ...132 3347mm Depth Table 19 Machine Dimensions 55 1 1400mm with UI Height 61 1550mm with UI Width 33 3 847mm with Controller Depth Table 20 Machine Weight Ship Weight Weight 659 lb 299 kg 537 lb 244 kg...

Page 113: ...ide Format Solution Printer with FreeFlow Accxes Table 23 Xerox 6279 Wide Format Solution Printer Specifications Xerographic LED Process imaging Dry development single component Development method OPC...

Page 114: ...500 353mm JIS B B1 B2 B3 728 515 364mm Special A 1 A0 880mm A1 620mm A2 440mm A3 297mm Special A 2 A0 860mm A1 620mm A2 435mm A3 ANSI E 34 D 22 C 17 B 11 ARCH 1 E 36 D 24 C 18 B 12 ARCH 2 30 24 15 12...

Page 115: ...100 m Bond Tracing Paper Film T Bond Roll 18 20 lb 60 110 gsm Bond Tray 18 20 lb 90 112 gsm 4 mil 18 lb 60 110 gsm 90 112 gsm 75 100 m Bond Tracing Paper Film T Bond Manual Feed in Shelf The table be...

Page 116: ...9 19 4 15 8 11 4 9 0 NA 19 8 16 9 12 0 9 6 NA 20 0 16 0 12 2 9 2 NA US Media Size Arch A Arch B Arch C Arch D Arch E ANSI A ANSI B ANSI C ANSI D ANSI E EO Media Size ISO Sizes A4 A3 A2 A1 A0 9D minute...

Page 117: ...VRF Versatec Data Standards Xerox Emulation 150 C4 JPEG Standard Data Formats Adobe PostScript 3 PDF 1 7 DWF BMP JPEG 2000 PNG GIF DGN Optional Data Formats XP Server 2003 XP x64 Server 2003 x64 Vist...

Page 118: ...Power Voltage selection switch with settings for 115V or 220V Input voltage controller Table 31 Power Consumption UI 115V 15A or less Controller 115V 15A or less Printer 208 240V 13 2A or less Mode 4...

Page 119: ...A B C D E Original Size 25 32 4 50 64 7 100 ANSI E 32 4 50 64 7 100 129 4 ANSI D 50 64 7 100 129 5 200 ANSI C 64 7 100 129 4 200 258 8 ANSI B 100 129 4 200 258 8 400 ANSI A Table 35 Magnification A B...

Page 120: ...XM 2 Cut Sheet Tray 18 24 max See Specifications for standard and optional data formats and printer drivers Client Tools The following are the principal client tools available for use with your machin...

Page 121: ...and users and for tracking print copy and scan usage for several FreeFlow Accxes based printers Xerox Wide Format FreeFlow Accxes Account Management Tool AMT See the FreeFlow Accxes Software Tools Cu...

Page 122: ...on and off Failure to power the machine on and off correctly may damage the machine memory and cause malfunctions CAUTION Do not leave the Upper Unit open for more than ten minutes Doing so may result...

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