![background image](http://html2.mh-extra.com/html/xerox/6100bd-phaser-color-laser-printer/6100bd-phaser-color-laser-printer_fundamentals_3327633115.webp)
Problem solving
Generic MICR Fundamentals Guide
7-3
A structured approach is required to discern which of the many
sources is actually responsible for a high reject rate. The
following flow chart illustrates the steps.
Figure 7-1. Problem solving flowchart
Operator training
Application software
Unknown
Printer
Sorter
Problem reported
Reported from bank
Gather information
Obtain rejected checks
From
reviewing
returned
checks
Compare reject rates to expected reader sorter rates
Inspect documents
Determine cause
Success
Problem corrected
Technical support
Bank
isolate problem
Correct check design
Retrain and improve
problem
procedures
involvement required
Monitor better to
Collect reject rate
information
Analyze reader sorter
report, if available
From
internal QC
or
operators
Refer to
Document
Design and
Quality Control
chapters
Follow
problem
solving
steps
Summary of Contents for 6100BD - Phaser Color Laser Printer
Page 1: ...January 2003 701P22140 Xerox Document Services Platform Generic MICR fundamentals guide...
Page 17: ...Overview Generic MICR Fundamentals Guide 1 7 Figure 1 2 Life cycle of a check...
Page 22: ...Overview 1 12 Generic MICR Fundamentals Guide...
Page 46: ...Paper facts 3 18 Generic MICR Fundamentals Guide...
Page 74: ...Document design 4 28 Generic MICR Fundamentals Guide...
Page 86: ...Document processing 5 12 Generic MICR Fundamentals Guide...
Page 105: ...Quality control Generic MICR Fundamentals Guide 6 19 Figure 6 12 E13B characters and waveforms...
Page 146: ...Security 8 18 Generic MICR Fundamentals Guide...
Page 150: ...References A 4 Generic MICR Fundamentals Guide...
Page 164: ...Glossary Glossary 14 Generic MICR Fundamentals Guide...