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Problem solving
7-2
Generic MICR Fundamentals Guide
•
The customer may issue checks from a single account that
uses multiple printers. These printers may not all be Xerox
printers and they may be located in different cities.
•
The account holder may possess a blank check book order
for years before using all the checks.
Possible misinterpretations
In some cases, no reject rate problem exists, but the bank or
customer feels that there is a MICR quality problem. If a problem
exists, it can be identified using the diagnostic procedures
described in the product service documentation and the quality
tools discussed earlier in this guide. However, the customer may
have misinterpreted a quality control evaluation or used
aggressive requirements beyond ANSI standards.
Problem solving process
MICR problems are usually identified through one of the
following:
•
Problem notification from the bank or other financial
institution
•
Returned documents with correction strips
•
Errors discovered by internal quality control, within the
internal operation
For internal errors, operators should follow the visual inspection
procedures described in the “Quality control” chapter.
For problems that result in returned documents or calls from
financial institutions, a detailed and structured analysis should be
performed. This analysis involves:
•
Gathering information from the bank
•
Collecting the rejected documents
•
Verifying authenticity of rejected documents
•
Correlating rejected characters to factors that may have
caused the rejection
•
Verifying effectiveness of corrective measures
Summary of Contents for 6100BD - Phaser Color Laser Printer
Page 1: ...January 2003 701P22140 Xerox Document Services Platform Generic MICR fundamentals guide...
Page 17: ...Overview Generic MICR Fundamentals Guide 1 7 Figure 1 2 Life cycle of a check...
Page 22: ...Overview 1 12 Generic MICR Fundamentals Guide...
Page 46: ...Paper facts 3 18 Generic MICR Fundamentals Guide...
Page 74: ...Document design 4 28 Generic MICR Fundamentals Guide...
Page 86: ...Document processing 5 12 Generic MICR Fundamentals Guide...
Page 105: ...Quality control Generic MICR Fundamentals Guide 6 19 Figure 6 12 E13B characters and waveforms...
Page 146: ...Security 8 18 Generic MICR Fundamentals Guide...
Page 150: ...References A 4 Generic MICR Fundamentals Guide...
Page 164: ...Glossary Glossary 14 Generic MICR Fundamentals Guide...