Canon imageprograf IPF785 Service Manual Download

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Service Guide

Summary of Contents for imageprograf IPF785

Page 2: ...d in the United States by Canon U S A Inc IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imagePROGRAF iPF785 780 PRINTER SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MA...

Page 3: ...U S laws and regulations controlling exports from the United States Canon U S A Inc from time to time updates this online Service Guide and may modify the information and or specifications contained...

Page 4: ...ox Contents 6 IV Dealer Sales Service Authorization 7 V Educational Training 8 A imagePROGRAF Printer Training 8 1 Learning Path for Service Technicians 8 B Certification 8 C Who Should Apply 9 D Onli...

Page 5: ...Support 26 1 Canon imagePROGRAF Large Format Printer Limited Warranty 26 2 Canon imagePROGRAF Printhead Limited Warranty 26 B On Site Service 26 C Post Warranty Support 26 D Time and Material Service...

Page 6: ...the fly without having to stop the print job For increased productivity the iPF785 printer has a built in secure 320GB hard drive allowing for enhanced file processing personal mailbox space and job s...

Page 7: ...DF files Utilizes basic printer driver settings including number of copies orientation and quality Allows the end user to print to an imagePROGRAF 5 color printer sharing the same network Available fo...

Page 8: ...PF785 780 printer is Canon s L COA Large Format Printer Common Architecture print controller Drives the print engine to lay down ink with speed and precision Process large volumes of data Optimizes re...

Page 9: ...lines and text and minimizing mist The high precision high density print head with a total of 15 360 nozzles produces sharp detail and excellent image quality N PosterArtist Lite Canon s bundled Poste...

Page 10: ...6B002AA Table 2 imagePROGRAF iPF785 780 Printer Hardware Option imagePROGRAF iPF785 780 Printer Hardware Option Item Item Number 1 Roll Holder Set RH2 33 1465B013BA Table 3 imagePROGRAF iPF785 780 Pri...

Page 11: ...without notice B Box Contents Note Box contents shown are for reference purposes only and are subject to change without notice Table 6 imagePROGRAF iPF785 780 Printer Box Contents imagePROGRAF iPF785...

Page 12: ...2014 Page 7 IV Dealer Sales Service Authorization To become authorized and maintain authorization to service an imagePROGRAF iPF785 780 printer each Dealer location must have at least two 2 technicia...

Page 13: ...ning program is a comprehensive learning program which will prepare the service technician to setup and service the imagePROGRAF iPF785 780 printers The online training course modules are available on...

Page 14: ...o the Technical Support section on the e Support Center Web site for entitlement details D Online Training Course The online course is located in the e Learning center on Canon USA s e Support Center...

Page 15: ...eck Confirms the ink stirring operation OPT SENS Output Checks multi sensor status and distance from media Nozzle Check Checks nozzle operation Nozzle INF Confirms nozzle function and non ejection sta...

Page 16: ...ggested to use dedicated and properly grounded outlets for each optional accessory Do not use extension cords The ground connection serves to provide the internal electronics with a reference voltage...

Page 17: ...113 kg Table 13 imagePROGRAF iPF785 780 Printer Packaged Dimensions Item Height Width Depth Printer Stand Basket 31 787 mm 56 1 422 mm 44 1 117 mm E Installed Weight Dimensions The imagePROGRAF iPF785...

Page 18: ...he front 0 4 10mm is left at the back and a minimum of approximately 8 200 mm of space is left around the left and right sides of the printer for the proper servicing of the equipment The floor must b...

Page 19: ...d 15 minutes Printhead PF 04 10 minutes Ink Tanks time includes installation of all six 6 ink tanks 25 minutes H Special Tools Solvents and Oils List In addition to the standard tools used to service...

Page 20: ...ts and materials which are consumed with regular use and cannot be reused Such consumables include but are not limited to paper chemicals and toner A number of factors are considered when the approxim...

Page 21: ...are subject to change without notice Table 21 imagePROGRAF iPF785 780 Printer Field Replacement Parts List 1 Part numbers are subject to change without notice Unit Counter Name Replacement Part Numbe...

Page 22: ...Spare Parts Description Item Number 1 Quantity Estimated Life A0 Sheets Remarks Carriage Unit QM4 8485 000 1 14 000 N A Purge Unit QM3 5988 010 1 50 000 N A Ink Supply Tank Unit L QM4 8465 000 1 N A N...

Page 23: ...r Maintenance Kit Parts List Kit Name Part Number 1 Counter Name Part Name Maintenance Kit CR Mi QY6 1534 000 CR1 Carriage Unit CR3 Carriage Unit Scale Linear CR5 Multi Sensor Unit Mi Mist Fan Duct Un...

Page 24: ...in Canon s ASCR system If your customer contacts Canon Information Technology Systems CITS during the warranty period your dealership will be dispatched to the call Note All calls dispatched by CITS...

Page 25: ...ust be completed and e mailed to isgservice CITS canon com Canon USA will not provide labor compensation for any service not dispatched by CITS To submit a warranty claim for a defective part please f...

Page 26: ...R process allows the service provider to select this option and it is incumbent on the service provider to provide service support that is consistent with commercially acceptable standards In cases wh...

Page 27: ...USA will not provide labor compensation for any service not dispatched by CITS e Tag claim forms will not be accepted as requests for warranty labor compensation and will only be accepted for warranty...

Page 28: ...warranty claim The service history log can be hand written or computer generated and must include the following Table 24 eTag Warranty Claim Console Requirements Dealer Name Part Description Machine I...

Page 29: ...al web site Go to the Canon Network Access CNA site to view e Tag warranty credit information After authorization parts and labor credits are posted the following business day To check the status of e...

Page 30: ...following screen shots Figure 6 CNA Warranty Credit Inquiry Figure 7 CNA e Tag Warranty Claims Search To check the status of e Tag Limited Warranty Claims already submitted Go to the e Tag Warranty C...

Page 31: ...period expires first For detailed warranty information please refer to the Canon imagePROGRAF Printhead Limited Warranty page 36 B On Site Service The CITS Help Desk will diagnose end users problems r...

Page 32: ...anty service With the eCarePAK Extended Service Plan the customer will receive toll free telephone support and if needed on site service for their Canon product for the duration of the extended covera...

Page 33: ...Canon USA e Support Center Web site Canon USA s Engineering Services and Solutions Division provides high quality e Support via the Internet and is only available for Canon USA Authorized Servicing De...

Page 34: ...anon USA ISG Central Web site Complete versions of the Service Guides are available on the Canon USA ISG Central web site Access is limited to the Authorized Dealer s Management staff please contact y...

Page 35: ...AF iPF785 780 Service Guide August 2014 Page 30 When the user is logged onto ISG Central they must select the Engineering Services and Solutions button to access the Service Guides area of the web sit...

Page 36: ...case number is assigned to the call Every reasonable effort must be made to resolve the problem through the TSC If the problem cannot be resolved by the TSC then an escalation may be necessary in acc...

Page 37: ...4mm B1 728mm A0 841mm Maximum Media size Roll paper width Approximately 914 4mm 36 Roll paper length Approximately 18m 59 6ft Cut sheet paper width Approximately 917mm 36 DIN C0 Cut sheet paper length...

Page 38: ...on 2400 1200dpi Ink Tank Ink color MBK BK C M Y Ink capacity Packaged with a printer 90ml MBK is 130ml consumables 130ml 300ml Ink supply method Tubing method with sub tank Operational Acoustic Sound...

Page 39: ...ecifications Printhead PF 04 Model PF 04 Type Bubble jet on demand Head configuration 6 colors integrated type 6 chips per print head times one 1 Printhead Nozzle pitch 1 200 dpi x 2 Nozzle per chip M...

Page 40: ...CT TO THE PRODUCT SHALL BIND CANON OR ANY SERVICE PROVIDER NO WARRANTY IS GIVEN ON ANY USED PRODUCT THIS WARRANTY SHALL BE VOID AND OF NO FORCE AND EFFECT IF THE PRODUCT IS DAMAGED AS A RESULT OF A AB...

Page 41: ...ct mishandling improper cleaning unauthorized repairs or alteration of the Printhead or a Product in which the Printhead is incorporated electric current fluctuation or accident b improper use includi...

Page 42: ...AF iPF785 780 Printer Installation Space Requirements 13 Table 17 imagePROGRAF iPF785 780 Printer Estimated Installation Times 14 Table 18 imagePROGRAF iPF785 780 Printer Special Tools Solvents and Oi...

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