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X16 Installation Guide

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Issue 2

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XBLUE Networks © Copyright 2007

XBLUE Networks

X16

Installation Guide

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Summary of Contents for X16

Page 1: ...X16 Installation Guide 72 Issue 2 Notes XBLUE Networks Copyright 2007 XBLUE Networks X16 Installation Guide ...

Page 2: ...l 1670 92 Backlit digital telephone endpoint XBLUE 1670 86 Backlit digital telephone endpoint Titanium Metallic 1670 76 Backlit digital telephone endpoint Red Mahogany 1675 00 Endpoint device Reproduction publication or duplication of this manual or any part thereof in any manner mechanically electronically or photographically is strictly prohibited Copyright 2006 by XBLUE Network LLC All rights r...

Page 3: ...KNOW THE X16 TELEPHONE 10 THE X16 TELEPHONE DISPLAY 10 DEFAULT BUTTON LAYOUT 11 NAVIGATION KEYS 11 SYSTEM CONFIGURATION 12 INSTALLATION 13 Step 1 Location 13 Step 2 CO Line Connections 14 Step 3 Telephone Endpoint Connection 15 X16 Cable Pair 17 ENDPOINT DEVICE 18 PUNCH DOWN 19 Step 4 Power up and Initialization 20 Step 5 Extension Numbering 20 2 CO LINE EXPANSION MODULE 21 Step 1 Installing the E...

Page 4: ... WAY 25 CONFERENCE EXPRESS CONFERENCE 26 CONVERSATION RECORDING VOICE MAIL STANDARD 26 DAYLIGHT SAVINGS AUTOMATIC USING CID 26 DIRECT CO LINE ACCESS 26 DIRECT MAILBOX TRANSFER VOICE MAIL STANDARD 27 DIRECT STATION SELECT DSS BUSY LAMP FIELD BLF 27 DISTINCTIVE RINGING RINGER TYPE 27 DO NOT DISTURB DND 27 FLASH 28 FLASH TIMER 28 FORWARD 28 HANDS FREE CALLING 29 HANDSET HEADSET VOLUME CONTROL 29 HEAD...

Page 5: ... Playing New Messages 62 Quick Start Guide 63 Voice Mail 36 Volume Intercom Handset 36 Intercom Speakerphone 35 Network Handset 36 Network Speakerphone 36 Ringing 35 Volume Control 34 Handset 29 Headset 29 W Wall Mount 22 Issue 2 5 Table of Contents MULTILINGUAL DISPLAY PER EXTENSION 31 MUSIC ON HOLD INPUT 31 MUTE WITH LED INDICATION 32 MUTED RING RING ALERT 32 NAVIGATION KEYS 32 NEW MESSAGE PLAYB...

Page 6: ... 28 Key 57 Flexible Button Programming Steps 45 Forward 28 Functions Cadence 57 CO Line Cadence 58 Functions 57 Intercom Tone Cadences 57 58 Phone Book 57 Ringing Cadence 58 H Hands free Calling 30 Hands Free Calling 29 Headset 44 57 Headset Activation 30 Hearing Aid Compatible 7 Hold 30 Hot Dial Pad 30 I Idle Display 60 Installation CO Line 14 Expansion Module 21 Extension Numbering 20 Location 1...

Page 7: ...ephone endpoints are hearing aid compatible as defined in section 68 316 of Part 68 FCC Rules and Regulations UL CSA Safety Compliance The X16 system has met all safety requires and found to be in compliance with the Underwriters Laboratories UL 60950 1 Warning This service information is designed for experienced repair technicians only and is not designed for use by the general public It does not...

Page 8: ...Commands Mailboxes may be accessed from outside of the system using a telephone with standard DTMF Touchtone dialing Remote Access Call into the system and let the Auto Attendant answer the call and then dial the desired extension number If the extension is forwarded to voicemail and the mailbox answers enter the Remote Access code default remote access code is 123 which is programmed in the Phone...

Page 9: ...ephone endpoints The system can be expanded to accommodate two 2 additional CO Lines allowing for a maximum configuration of six CO Lines In addition the system comes standard with Auto Attendant and all X16 digital telephone endpoints have a personal digitally integrated voice mailbox Features Auto Attendant Standard Intercom Calling Answering Machine Emulation Intercom Paging Audible and Visual ...

Page 10: ...e list a prompt will be played End all Messages Deleting Messages After listening to a message it will automatically be saved in the voice mailbox To delete the message press the Delete button twice or the Delete button and the center Navigation Key while the message is playing The voice mail message will be deleted and the next message will automatically begin to play Note The message is permanen...

Page 11: ... available once the Line button turns green The extension user may press the center navigation button to monitor the message being left Lift the handset to speak live to the calling party Press the left or right navigation button to exit the AME without intercepting the call Playing New Messages The center navigation button will flash when you have a new voice mail message In addition the display ...

Page 12: ...o answer in Auto Attendant mode When Auto Attend Ring found in System Setup Æ Mail System is set to AA only only the Auto Attendant will ring No other telephone extensions will ring Once the Auto Attendant answers the call the caller may dial the desired extension number Personal Mailbox Each extension is automatically assigned a personal mailbox which is used to play a personal greeting or outgoi...

Page 13: ...13 System Configuration Installation Step 1 Location The X16 system should be located close to the telephone company interface RJ21X and have a dedicated outlet with an isolated ground The system can be mounted on the wall or placed on a table Once the location of the system is determined use the supplied System Wall Mount Template to level and the provided screws to secure the system to the wall ...

Page 14: ... 4 CO Line 5 5 CO Line 6 6 4 3 4 2 1 2 AUX CO Lines 6 5 Issue 2 59 Troubleshooting Troubleshooting Trouble Possible Causes Action The Blue LED Heartbeat is not functioning AC Cord or Power adaptor is not working correctly or not plugged in correctly Remove all of the plugs and re plug them back in Sluggish Performance at Key Telephone Press Speakerphone several time with no reaction Lift Replace H...

Page 15: ...sion programmed on the button is in DND Ringing Cadence CO Ring Synchronized with CO Ringing Intercom Ringing 0 25 sec on 0 25 sec off 0 25 sec on 1 25 sec off repeating Transfer Recall 1 sec on 1 sec off repeating Hold Reminder 1100Hz 0 05 sec on off 4 beeps Privacy Release 1100Hz 0 2 sec on off 1 beep Privacy Recover 1100Hz 0 2 sec on off 2 beep Call Waiting Beep 500Hz 0 2 sec on off 2 beeps Sin...

Page 16: ...A N A Feature 7 Pause N A N A Feature 8 Redial N A N A Feature 9 Headset Active Not Active Feature 0 All Page Active Not Active Feature Open N A N A Feature Open N A N A Lamp LED Cadence Unlit Off Lit Lit Solid Fast 0 125 sec off 0 125 sec on repeating Slow 0 5 sec off 0 5 sec on repeating Wink 1 0 250 sec off 1 750 sec on repeating Wink 2 0 250 sec off 0 250 sec on 0 250 sec off 1 25 sec on repea...

Page 17: ...he auto attendant answers the call The telephones will ring unit the AA Answer Delay Timer expires The AA Answer Delay Timer can be set from 06 seconds to 240 seconds Common Ringing Auto Attendant Ring Set to All EXT Ring On to allow all programmed telephones to ring before the call is forwarded to Auto Attendant Auto Attendant Ring Set to All EXT Ring Off to stop any telephone from ringing thus a...

Page 18: ...ive erroneous data which may lead to improper operation Therefore for proper operation each live telephone jack at the end of a cable run connected to the system must have either a digital telephone endpoint or an endpoint device Symptoms of an open jack include but not limited to voice distortion static and slow speakerphone reaction when the button is pressed problems accessing CO Lines etc Issu...

Page 19: ...ulse Flash Time 80 800 milliseconds Music Source Internal External CO MSGW On Off Clear CO MSGW Yes No Area Codes Home Area code Local Area C1 Local Area C2 Local Area C3 Local Area C4 Local Area C5 Issue 2 19 Punch Down Punch Down In this example system ports 10 through 16 do not have telephones connected to them but they are still punched down on the system Generally this will not be a problem u...

Page 20: ...lugged for longer than 120 seconds 2 minutes the port may initialize and revert back to factory default This includes all personal voice mail settings greetings and saved messages Any port that is active must have either a telephone or an Endpoint Device connected to it or distortion may be heard Note An Endpoint Device may be needed when relocating an extension Initialization Switch MOH Port Powe...

Page 21: ... Weekend OGM Play Record Issue 2 21 2 CO Line Expansion Module 2 CO Line Expansion Module The X16 system comes with four CO Lines and can be expanded to six CO Lines when the 2 CO Line expansion module is installed The expansion module is located inside the communication server and connects to the main board via ribbon cable After it is installed and the system is powered on the expansion module w...

Page 22: ...51 System Setup AUX OGM The Auxiliary Outgoing Message is accessed when the caller dials 7 while in the Auto Attendant At default this is intended to be used to record the company directory However it can be used as an announcement only mailbox for commonly asked questions such as hours of operation or directions to the office Weekend Mode When set to On the system will play a special weekend OGM ...

Page 23: ...This feature Mimics the call screening feature of an answering machine Within a specific time after a call is answered by an extension users voice mailbox that user can monitor screen callers as they leave a message The center navigation Voice mail button will light which indicates that a caller has been answered by their voice mailbox The user has the option to monitor the caller or ignore the al...

Page 24: ...he caller s name number when available and the date and time of each call Type 2 incorporates all of the features of type 1 plus it adds call waiting caller ID The system will automatically begin working with caller ID when the user subscribes for the telephone companies Caller ID service and it will set the system s time and date Caller ID Enable Disable Caller ID can be enabled or disabled at ea...

Page 25: ...a Codes Home Area Code Local Area C1 Local Area C2 Local Area C3 Local Area C4 Local Area C5 Issue 2 25 Feature Description CO Line Busy Idle Status LED Each Preprogrammed CO Line button has an associated dual color Light Emitting Diode LED which lights when the line is in use and remains unlit when the line is idle When the user presses a Line button the LED will illuminate green I use on their t...

Page 26: ...ID to set and resynchronize the date and time requires a subscription to the telephone networks caller ID feature In addition to setting the time and date it is also used to adjusts the time for daylight savings Direct CO Line Access Dial 9 from an idle telephone to access an available CO Line If all CO Lines are busy a beep tone is heard and the telephone will not get access to the line Issue 2 4...

Page 27: ...ation key 3 Then press the center navigation key again to confirm that you want to leave a voice mail message while recording your record button will flash 4 Record message and hang up Direct Station Select DSS Busy Lamp Field BLF Each preprogrammed extension station button has an associated LED which lights when the Extension is in use and remains unlit when the extension is idle At default the d...

Page 28: ...e way calling with call disconnect Please consult with your telephone company for information regarding this feature This type of forwarding may result in a usage and toll charge for each forwarded call Any and all toll charges are the sole responsibility of the user of the installed equipment XBLUE offers no warranty or will assume any responsibility for any toll charges External External Call fo...

Page 29: ...3 minutes Use the following codes to extend the length of the call a 1 Extends the call by 1 Minute b 2 Extends the call by 2 Minutes c 3 Extends the call by 3 Minutes d 4 Extends the call by 4 Minutes e 5 Extends the call by 5 Minutes f 6 Extends the call by 6 Minutes g 7 Extends the call by 7 Minutes h 8 Extends the call by 8 Minutes i 9 Extends the call by 9 Minutes j Extends the call by 20 Min...

Page 30: ... overheard Line Status Detection Line in Use From Idle to Busy The system will detect if another device is using one of the CO Lines and will automatically identify the line as busy From Busy to Idle The system will detect when the line is no longer busy and automatically identify the line as idle Not Connected If a CO line is not connected to the system it will be automatically disabled and no on...

Page 31: ...icked up by a non system phone the system will after 2 seconds light the line button and show that the line as busy However one digital telephone may join in on the call by pressing the lit CO Line If a second digital telephone tries to join the conversation both digital telephones will be disconnected but the non system telephone will retain the call When the call is disconnected the line will re...

Page 32: ...tension answers an inbound call and dials the code or presses the All Page button the CO Line will automatically be placed on hold and activate the paging procedure Meet Me Answer Paging After a one way page is activated the Meet Me answer code Feature 0 can be dialed or the preprogrammed All Page button can pressed to have a private conversation with the extension doing the Paging Issue 2 41 Phon...

Page 33: ...ause into a dial string A Pause will be displayed as a P Personal Mailbox Voice Mail Standard Extension users have a voice mailbox that can be programmed to play a personal outgoing message OGM which will be heard by callers when they are redirected to the called party s mailbox Phone Book Dialing Each extension has a personal phone book which stores up to 50 entries with name and number and when ...

Page 34: ...called extension must have the Auto Mute feature disabled before monitoring can begin Setting Time and Date Automatic The system s time and date is programmed in System Setup In addition if Caller ID is received by the system it will resynchronize the time each day and automatically update the clock for daylight savings Set Relocation Extension parameters such as voicemail will remain for up to 12...

Page 35: ...one endpoints have a backlit Liquid Crystal Display LCD display which when idle displays the current date and time extension name and number even when it is in power saver mode Tone Pulse The system can accommodate either DTMF Tone or Dial Pulse dialing Transfer Telephone Company CO Line Calls answered at one extension can be transferred to another extension in the system To transfer a call 1 Whil...

Page 36: ...their personal mailbox Waiting Time When a call is transferred from the auto attendant the call waiting timer begins at the expiration of the timer the call will be forwarded to the programmed forward destination When the timer is set to 00 the call will immediately be transferred to the mailbox without ringing the extension first Issue 2 37 Programming Programming The system has two areas of prog...

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