WINDSTREAM OfficeSuite UC 5300 Series Administrator User Manual Download | Manualshive

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O F F ICE SU IT E U C

®

—A DMIN IS T R ATO R US ER GU IDE

Getting Help

We offer many ways to get help and support when using your OfficeSuite UC system.

WE Connect Portal Support

WE Connect Portal

offers a comprehensive support section with complete guides and instructions, FAQs, helpful videos and a

link to our online community with a plethora of information.

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Summary of Contents for OfficeSuite UC 5300 Series

Page 1: ...1 OFFICESUITE UC ADMINISTR ATOR USER GUIDE USER GUIDE OfficeSuite UC Administrator User Guide...

Page 2: ...rnet 6 Polycom Phones Installing Your Phone Without Power Over Ethernet or Installing Your Phone With Power Over Ethernet 7 Using the System from the WE Connect Portal 8 Administering the System 21 Us...

Page 3: ...R GUIDE Contact support 888 623 8647 WCI OfficeSuiteSupport windstream com communities windstreamenterprise com officesuite uc OfficeSuite UC Administrator User Guide Putting all your OfficeSuite UC f...

Page 4: ...bled you do not need the power adapter and should simply connect an Ethernet cable into your existing local area network and into the LAN port on the back of your OfficeSuite UC phone 2 Connect Your P...

Page 5: ...avigation keys are used to navigate through the phone menu Press the center button to select menu options and perform various actions On the Home screen the left and right navigation keys can be used...

Page 6: ...thernet cable into your existing local area network and into the LAN port on the back of your OfficeSuite UC phone 2 Connect Your Phone Handset Connect your phone handset into the port next to the han...

Page 7: ...a welcome email instructing you to activate your account and set your password and profile Once logged in you are presented with the WE Connect Dashboard from which you manage the entire system and a...

Page 8: ...t of the phone number listed Next assign that phone number a name like main phone number or sales department and select the appropriate business hours profile These profiles can be set or updated in t...

Page 9: ...are two standard profiles that come with your OfficeSuite UC account a Global Administrator profile and a Standard User profile You also have the ability to customize your own user profiles as well a...

Page 10: ...To do this log in as the Global Admin go to the User Manager menu Then click on Invite User and enter their information Creating a New Extension Once you have created a new user for the WE Connect Por...

Page 11: ...loyees name below Once complete be sure to click Save Setting Call Permissions for Multiple Users To easily set permissions for more than one of your users at one time go to the Extension Manager sect...

Page 12: ...member role rotates among members Monitor groups Members secondary can monitor the status of the phone and answer calls of another member primary Rollover groups A call rings the phones of a rollover...

Page 13: ...that you created for them and they will label it accordingly Making Changes to Settings for Multiple Users The WE Connect Portal allows you to make changes like call permissions outgoing caller ID an...

Page 14: ...auto attendants during open closed lunch and special times This is very useful for departments that work varied hours like sales customer service and warehouses as opposed to corporate employees who w...

Page 15: ...as anonymous All calls made from that extension will not send a calling number to other parties Creating an Auto Attendant to Answer Calls An auto attendant can answer calls coming into any of your p...

Page 16: ...n menu and click on Call your phone will start ringing You will then be prompted to speak the greeting right into your phone 3 You can even use the OfficeSuite UC Text To Speech option to automaticall...

Page 17: ...of your calls during an emergency like a snow storm power outage or connectivity loss simply click the Configure button on the Incoming Call Routing widget Now press the Enable All Overrides button T...

Page 18: ...the incoming and outgoing calls for your business as a whole WE Connect offers built in business intelligence reporting so you can drill down to a granular level To access this click on Call History i...

Page 19: ...al fax numbers Managing OfficeSuite HD Meeting If you have purchased OfficeSuite HD Meeting our video conferencing service you can manage your account through the WE Connect Portal The number of activ...

Page 20: ...click on Repoint on the Toll Free Service widget and enter the number you d like to receive the calls then press Save Reviewing Service Charges and Paying Your Bill You can quickly and easily review...

Page 21: ...h just a few key strokes just enter the date name or phone number and press enter Setting Up How You Receive Voicemail Messages Click on Settings on the My Voicemail widget and select how you would li...

Page 22: ...s Setting Up Speed Dials and Memory Keys Your OfficeSuite UC phone has memory keys that you can easily set up as one touch speed dials or to access the powerful features of the system Setting up your...

Page 23: ...ng Immediate to Activate To Inactivate the feature choose None and click Save Call Forwarding Immediate Setting Up Call Forwarding for Unanswered Calls Unanswered calls can be forwarded to voicemail a...

Page 24: ...e My Call Forwarding widget and select Voicemail then press Save When you receive an unwanted call press the key you programmed as FWD to Voicemail to forward the caller directly into your voicemail b...

Page 25: ...ssions to Join or Leave a group you may do so here as well Never Miss a Call With Twinning OfficeSuite UC s Call Twinning feature allows incoming calls to ring your office phone and any other phone si...

Page 26: ...ing your name When you are done simply hang up and your recorded name will immediately be loaded on the system Setting Up Music on Hold for Your Company Use the Music on Hold widget to set up what mus...

Page 27: ...ck Connect arrow at the bottom Coworker Presence The My Presence option in the Quick Connect allows you to set your own presence and see who else is available in your company To set your own custom pr...

Page 28: ...kers tab and search by first or last name for the employee you would like to chat with TIP You can add coworkers to your Favorites tab by clicking the star icon next to their name Turning Off Company...

Page 29: ...location data about your system Conferencing with OfficeSuite HD Meeting If you have purchased OfficeSuite HD Meeting you can start or join an HD video audio or web conference right through the WE Co...

Page 30: ...th your corded phone by adding up to 96 extra buttons Ideal for receptionists PoE Power over Ethernet Switches from Cisco Put phones anywhere even places where you don t have an electrical outlet We o...

Page 31: ...vices We offer a complete Contact Center Service which includes call evaluations reporting call queuing live status dashboards and call recording If you just need inbound and outbound call recording f...

Page 32: ...s you to drag and drop calls to transfer or conference schedule calls ahead of time and view co worker s Outlook calendars for fast and accurate transferring Additional fees may apply for optional fea...

Page 33: ...dar part of your unified communications Microsoft Dynamics Streamline everyday functions and gain access to new unified communications features Microsoft Teams Enhance collaboration with integrated UC...

Page 34: ...s to get help and support when using your OfficeSuite UC system WE Connect Portal Support The WE Connect Portal offers a comprehensive support section with complete guides and instructions FAQs helpfu...

Page 35: ...f information where you can search by topic feature read how to articles and even post questions where our staff members will answer you To access the community and create your login go to the Support...

Page 36: ...ur hours On this widget you can also view and track open and recently closed tickets for quick reference Why does my phone display bad LAN link It is likely that there is a problem or issue in the LAN...

Page 37: ...valid site or invalid site This error means that the wrong IP address was used to configure your phone Follow the instructions that pertain to your circumstances at in the OfficeSuite UC Community Wha...

Page 38: ...aration of Conformity can be obtained from Polycom Ltd 270 Bath Road Slough Berkshire SL1 4DX UK In accordance with Part 15 of the FCC Rules the user is cautioned that any changes or modifications not...

Page 39: ...structions Unauthorized product modification or alteration Unauthorized use of common carrier communication services accessed through the product Abuse misuse negligent acts or omissions of Customer a...

Page 40: ...ed warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary depe...

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