18
O F F ICE SU IT E U C
®
—A DMIN IS T R ATO R US ER GU IDE
Viewing Company Call History
As the administrator, you have the ability to view all the incoming and outgoing calls for
your business as well as your personal call history for up to ninety days. Click on
Call
History
located in the
OfficeSuite
pop-out, on the left side of the screen. Here a
complete list of all the calls made and received, the times, dates and empoyees are
displayed for your reference. You can also export the data list of calls into Excel.
Built-in Business Intelligence through
Call History Reporting
Beyond just viewing the incoming and outgoing calls for your business as a whole,
WE Connect offers built-in business intelligence reporting so you can drill down to a
granular level.
To access this, click on
Call History
in the
OfficeSuite
pop-out tab, located on the left
side of the screen. Here you can select from our built-in reports under the Select Report
drop-down or customize your own. The various filters provided allow you to build reports
based on dates, extensions, departments, call type and more. You can choose to view
the information as a chart or data list and can even export it to excel for future use.
When building a new report that you want to use in the future, be sure to click
Save As
and name the report. Once saved, it can then be found in the
Select Report
drop-down
for future use.