86
GB
General
After-sales service
As your initial contact in the event of questions, complaints or repairs we
have set up a service hotline for you.
NOTE
The free Service hotline number
08000 – 86 66 60
Experience has shown that well over half of all customers' complaints per-
taining to grind and brew coffee makers are attributable to operating er-
rors. Please take the opportunity to obtain quick and easy assistance from
our service hotline.
Call the service hotline and save yourself the laborious transport of your
appliance to your dealer's shop.
Should it not be possible to resolve the problem on the telephone at any
time, then we offer you - in the event of a warranty claims - also a
Free collection and delivery service
Please note that the appliance can only be transported safely in the origi-
nal packaging. If the appliance is not packed correctly, the customer must
bear the liability for any damage caused during transport. Therefore be
sure to keep the original packaging. Information on proper packing of the
appliance can be found on the next page.
Proper packing of the appliance
In the event of a warranty claim, pack the appliance in the original pa-
ckaging and in the original carton, proceeding as follows: