Whirlpool duet GEW9200L Series Job Aid Download Page 61

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6-3

TROUBLESHOOTING GUIDE

PROBLEM

Unit will not power up.

Unit will not cycle when

Start

pushbutton is pressed.

Unit will not turn off.

The control panel will not accept com-
mands.

The unit will not heat.

The unit heats during the “air” cycle.

The unit turns off before the clothes
are dry.

Check the 120 VAC electrical supply.

Check the wiring harness connections.

Check the control electronics.

Be sure to hold the

Start

pushbutton down for

3 seconds.

Check the wiring harness connections.

If the displayed number flashes, make sure the
door is completely closed. Press and hold the

Start

pushbutton down for 3 seconds.

Test the

Pause/Cancel

pushbutton.

Check the control electronics and housing.

Check the moisture sensor.

Check the heater voltage.

Check the wire connections to the heater.

Check the thermistor.

Check the moisture sensor.

POSSIBLE CAUSE/TEST

Check the control electronics and housing.

Summary of Contents for duet GEW9200L Series

Page 1: ...CONSUMER SERVICES TECHNICAL EDUCATION GROUP PRESENTS L 69 JOB AID Part No 8178071 GAS AND ELECTRIC DRYERS Model Numbers GGW9200L GEW9200L ...

Page 2: ... The Wiring Diagrams used in this Job Aid are typical and should be used for training purposes only Always use the Wiring Diagram supplied with the product when servicing the unit GOALS AND OBJECTIVES The goal of this Job Aid is to provide detailed information that will enable the service technician to properly diagnose malfunctions and repair the Whirlpool Gas and Electric Dryers The objectives o...

Page 3: ...ons 4 1 Removing The Machine Control Electronics Board 4 2 Removing The Console The Touchpad Subassembly 4 4 Removing The Door Switch 4 6 Removing The Thermal Fuse Thermistor Drive Motor Belt Switch 4 7 Removing The Heater The High Limit Thermostat Thermal Cutoff 4 10 Removing The Belt Drum Rollers 4 11 Removing The Drum Light Socket 4 14 Removing The Moisture Sensor 4 15 COMPONENT TESTING 5 1 Mak...

Page 4: ... iv NOTES ...

Page 5: ...blems are present everywhere ESD may damage or weaken the electronic control assembly The new control assembly may ap pear to work well after repair is finished but failure may occur at a later date due to ESD stress Use an antistatic wrist strap Connect the wrist strap to a green ground connection point or unpainted metal in the appliance or touch your finger repeatedly to a green groundconnectio...

Page 6: ...Basic 1 1st Revision 2 2nd Revision MODEL NUMBER L A B 27 0 0 L Q 0 PRODUCT GROUP L Domestic Laundry PRODUCT IDENTIFICATION A Laundry Accessory FEATURE CODE B Pedestal Base PRODUCT WIDTH FILLER FILLER YEAR OF INTRODUCTION COLOR CODE K Graphite Laundry Q White On White T Biscuit On Biscuit ENGINEERING CHANGE SERIAL NUMBER M L 16 00036 MANUFACTURING SITE MARION OH YEAR OF PRODUCTION L 2001 WEEK OF P...

Page 7: ... 3 MODEL SERIAL NUMBER LABEL AND TECH SHEET LOCATIONS The Model Serial Number label and Tech Sheet locations are shown below Tech Sheet Location Located Under Top Cover Model Serial Number Label Location ...

Page 8: ...UT X X X X CONTROL TYPE PRIMARY Rotary Rotary Rotary Rotary CONTROL TYPE SECONDARY Tap Touch Tap Touch Tap Touch Tap Touch NON HEATED DRY RACK X X X X MULTI VENT OPTION 4 WAY 4 WAY 4 WAY 4 WAY UTILITIES FREQUENCY 60HZ 60HZ 60HZ 60HZ MOTOR RATING 1 3 HP 1 3 HP 1 3 HP 1 3 HP HEATER ELEMENT 5400W 5400W GAS BTU 22 000 22 000 RATED AMPERAGE ELECTRIC 28 28 DIMENSIONS UNCRATED HEIGHT OF TOP 37 2 5 37 2 5...

Page 9: ...O YEAR WARRANTY ON SENSOR SMART ELECTRONIC CONTROL BOARD For two years from the date of purchase Whirlpool will replace the electronic control board if defective in materials or workmanship You will be charged for labor after the first year LIMITED FIVE YEAR WARRANTY ON PORCELAIN TOP For five years from the date of purchase Whirlpool will replace parts for the po top should it be perforated by rus...

Page 10: ...1 6 NOTES ...

Page 11: ...f specified on the serial rating plate onaseparate30 amperecircuit fused on both sides of the line A time delay fuse or circuit breaker is recommended Connect the wiring to an individual branch circuit Do not use an extension cord If codes permit and a separate ground wire is used it is recommended that a qualified electrician determine that the ground path is adequate INSTALLATION INFORMATION For...

Page 12: ...nds If the outlet looks like this 4 Wire Receptacle 14 30R Choose a 3 wire power supply cord with ring or spade terminals and a UL approved strain relief The 3 wire power supply cord must have three 10 copper wires and match a 3 wire receptacle NEMA type 10 30R If connecting by direct wire The power supply cable must match power supply 4 wire or 3 wire and be Flexible armored or nonmetallic sheath...

Page 13: ...r screw and reconnect it to the center silver terminal block screw 4 Connectthegroundwire greenorbare of the power supply cord to the external ground conductor screw 5 Connect the neutral wire white or center wire of the power supply cord to the center screw of the terminal block B C A A D E F B C A External ground connector B Green or bare copper wire of power supply cord C 3 4 1 9 cm UL listed s...

Page 14: ... of the power supply cable to the center screw of the terminal block 10 Connect the ends of the remaining power supply wires to the left and right terminal block screws L R 11 Check the wire connections and make sure that they are all tight 12 Tighten the strain relief clamp screws 13 Insert the tab of the terminal block cover into the slot of the dryer rear panel and secure the cover with its mou...

Page 15: ...to the center silver terminal block screw A External ground connector B Neutral grounding wire green yellow C Center silver terminal block screw D Neutral wire white or center wire E 3 4 1 9 cm UL listed strain relief A B C D E 4 Connect the ends of the remaining power supply wires to the left and right terminal block screws L R 5 Check the wire connections and make sure that they are all tight 6 ...

Page 16: ...he back of the dryer 5 Loosen or remove the center terminal block screw D E C A B 7 Connect the ends of the remaining power supply wires to the left and right terminal block screws L R 8 Check the wire connections and make sure that they are all tight 9 Tighten the strain relief clamp screws 10 Insert the tab of the terminal block cover into the slot of the dryer rear panel and secure the cover wi...

Page 17: ...r supply cord cable to the center silver terminal block screw 4 Connect the ends of the remaining power supply wires to the left and right terminal block screws L R 5 Check the wire connections and make sure that they are all tight 6 Tighten the strain relief clamp screws 7 Insert the tab of the terminal block cover into the slot of the dryer rear panel and secure the cover with its mounting screw...

Page 18: ... or 20 ampere fused electrical supply is required A time delay fuse or circuit breaker is recommended It is also recommended that a separate circuit serving only this appliance be provided GROUNDING INSTRUCTIONS For A Grounded Power Cord Connected Dryer This dryer must be grounded In the event of malfunction or breakdown grounding will re duce the risk of electric shock by providing a path of leas...

Page 19: ...atural Gas This dryer is equipped for use with NATURAL GAS It is design certified by CSA International for L P propane or butane gases with appro priate conversion Your dryer must have the correct burner for the type of gas in your home Burner infor mation is located on the rating plate in the door well of your dryer If this information doesnotagreewiththetypeofgasavailable contact your local Whir...

Page 20: ...er Feet Kit 279810 If the dryer is not level the clothes may not tumble properly and the automatic cycles may not operate properly NOTE Do not use the leveling legs if the dryer will be installed on a pedestal 4 Leveling Legs supplied in parts package Number Of Type Of Box Or Angled 90 Turns Vent Louvered Hoods Or Elbows Hoods Rigid metal 64 ft 20 m 58 ft 17 7 m Flexible metal 36 ft 11 m 28 ft 8 5...

Page 21: ...ull out on the trim until it un snaps remove the hinge cover and set it aside 3 NOTE Keep the original handle filler and hinge cover in case you decide to return the door to its original position A new handle filler and hinge cover are provided in the door reversing kit that will be installed in a later step REMOVE THE DOOR 1 Open the dryer door 2 Loosen the top keyhole screw then re move the othe...

Page 22: ...ith the four screws you removed in step 2 5 Mount the handle bracket to the other side of the door with the two screws you re moved in step 3 6 Set the inner door assembly aside 5 Remove the two screws from the door handle and remove the handle by pulling straight out on it Set the handle aside and keep it in case you ever want to restore the door swing to its original position 2 Door Handle Screw...

Page 23: ...nd make sure that it latches securely Partially Install A Screw In This Hole 4 Insert the new handle into the side open ing of the door Make sure that the handle seats all the way in the opening and that the holes are all aligned properly then mount the handle with two screws 5 Using a small screwdriver remove the hole plugs in the door opening of the dryer and install them in the former screw hol...

Page 24: ...ws leaving a space of about 3 8 1 cm be tween the screw head and the bottom of the dryer 6 Move the pedestal against the dryer bot tom Slide the pedestal s keyhole slots overthetwolowerpartiallyinstalledscrews 7 Lift the pedestal toward the front of the dryer and partially install the two remain ing hex head sheet metal screws 8 Align the sides of the pedestal so that they are even with the sides ...

Page 25: ...he dryer from side to side and front to back 15 Pullbothdrawerslidesoutandreassemble the drawer to the drawer slides with the two phillips screws 14 When the dryer is level use a 9 16 14 3 mm open end wrench to securely tighten all four feet locknuts against the pedestal The locknuts must be tightened 16 Install the dividers and close the drawer ...

Page 26: ...the following Qty Description Part Number 2 Spacer Pad 8519491 2 Mounting Bracket 8529746 4 Hex Head Screw 3400804 1 Installation Instructions 8519474 2 Brackets 8529746 2 Spacer Pads 8519491 The kit parts will be attached to the washer so that the dryer can be mounted on top Use the instructions that are provided with the kit to install the parts ...

Page 27: ...ing that has ever had anythingflammableonit evenafterwash ing Failure to follow these instructions can result in death explosion or fire STARTING THE DRYER The following is a guide to starting the dryer Please refer to specific sections of the Owner s Manual for more detailed information 1 Clean the lint screen before or after each cycle 2 Place the laundry into the dryer and close the door 3 Rota...

Page 28: ...gs allowing you to select another cycle and dryness level During a Manual Cycle you can change the settings for Time Temperature the Wrinkle Shield feature and the End of Cycle Signal functions PressthePause Cancelbuttontwice to stop the dryer and clear the settings allow ing you to select another cycle STOPPING THE DRYER To stop the dryer at any time Press the Pause Cancel button twice PAUSING OR...

Page 29: ...icates that the load has reached a damp dry level NOTE The Damp light is not used with Manual Cycles Cool Down The Cool Down light glows during the cool down part of the cycle Laundry is cooling down for ease in handling Cycle Complete This light glows when a drying cycle is finished IftheWrinkleShieldfeaturehasbeenselected the Wrinkle Shield feature indicator light will also be on The Cycle Compl...

Page 30: ...eriodic tumbling at the end of a cycle Stop at any time by pressing the Wrinkle Shield feature button or by opening the dryer door Automatic Cycles Manual Cycles Heavy Duty Casual Delicate Quick Dry Touch Up Timed Dry Super Delicate Normal Hold To Start CYCLE DESCRIPTIONS Automatic Cycles The Automatic Cycles allow the user to match a cycle to the type of load to be dried A sensor detects the mois...

Page 31: ...ratures for the Manual Cycles Press the Temperature button until the desired tempera ture setting is indicated on the display Tem perature settings cannot be used with the Au tomatic Cycles Press the End of Cycle Signal to adjust the sound level or turn off the signal NOTE When Wrinkle Shield feature is se lected and the End of Cycle Signal is on an audible sound will be heard every 5 minutes unti...

Page 32: ...3 6 NOTES ...

Page 33: ...ical shock WARNING FIRE HAZARD Shut off gas supply line valve before servicing Check all gas line connections and re place all panels before operating Failure to do so could result in explosion fire or other injury Machine Control Electronics Board Drum Light Console Electronics Board Drum Roller 1 of 4 Drive Motor Thermal Fuse Thermistor Belt Drum Thermal Cutoff Electric Only High Limit Thermosta...

Page 34: ...n flat washers on them Be sure to use these screws when you reinstall the top cover 5 Remove the three screws from the ma chine control electronics board bracket and pull the bracket away from the side of the dryer so you can access the connec tors Electronics Board Bracket 3 Screws P1 Relay K1 P2 1 4 Screw Ribbon Cables 3 Wire P3 P4 Connector Electronics Board Top Cover Rear Flange Screws W Nylon...

Page 35: ...4 3 9 Squeeze the two board supports and re move the electronics board from the bracket Squeeze Ends Of Supports To Remove Board ...

Page 36: ...wo ribbon cables from the machine control electron ics board connectors P3 and P4 5 Remove the two screws from the console bracket P3 P4 Press In On Clips To Release Cables Machine Control Electronics Board Lift Console Bracket From Flange On Both Sides 7 Lift the console straight up until the brack ets are free of the left and right side panel flanges and remove the console Viewed From Back Of Co...

Page 37: ...subassembly from theconsolebyunsnappingthesixcatches Use your thumb or a screwdriver Console Subpanel Catch 1 of 6 Console Bracket Screws Console Bracket 9 Remove the four hex head screws from the console bracket and remove the bracket Touchpad Subassembly ...

Page 38: ...ole see page 4 4 for the procedure Tip the console back and lay it on a padded surface 4 Push the wire holder out of the chassis hole 5 Pry the door switch out of the cutout If necessary press a screwdriver blade against the locking arms on each side of the door switch from behind the cutout and push the switch out 6 Disconnect the wires from the door switch terminals Wire Holder Door Switch Screw...

Page 39: ...d screw from the lint duct bracket and remove the bracket 3 Remove the two hex head screws from the bottom flange of the toe panel Pull the panel out at the bottom pull down and remove the panel Lint Filter Screen Toe Panel Screws Toe Panel 5 Remove the two hex head screws from the lint duct and remove the duct 6 To remove the thermal fuse or ther mistor a Remove the two wires from the termi nals ...

Page 40: ...atchet with a 1 2 drive on the blower wheel hub d Turntheblowerwheelclockwise shown by the REMOVE arrow that is em bossed on the front of the wheel and remove the wheel from the motor shaft e Remove the three hex head screws from the blower housing and remove it Housing Screw 1 of 3 Blower Housing f Reach around behind the drive motor and push the idler wheel arm to the left then remove the tensio...

Page 41: ...ve the drive motor see step 7 on page 4 8 b Remove the 3 8 hex shoulder washer screw from the idler pulley assembly and remove the assembly h Remove the two hex washer head mounting screws from the drive motor then lift the right side of the motor slightly pull the two tabs on the left side out of the chassis slots and remove the drive motor Top Locking Tab Idler Pulley Assembly 3 8 hex shoulder w...

Page 42: ...e bottom photo b Remove the hex head screw from the heater housing and slide the heater out of the duct High Limit Thermostat Thermal Cutoff Heater Area 3 Remove the hex head screw from the heater shield and remove the shield Heater Shield Screw 5 To remove the high limit thermostat or the thermal cutoff a Disconnect the wires from the high limit thermostat or the thermal cutoff b Remove the two h...

Page 43: ...rough 5 on page 4 7 for the procedure 5 Reach around behind the drive motor and push the idler wheel arm to the left then remove the tension and remove the belt from the idler pulley 9 Removethetwobottomfrontpanelscrews Push To Left Remove Belt From Idler Pulley 6 Disconnect the 3 wire moisture sensor connector from the main harness connec tor Top Front Panel Screws Bottom Front Panel Screws 7 Dis...

Page 44: ...er the panel so that the drum sits on the com ponents inside the cabinet and slide the front panel and rollers away from the drum c Lift the drum and remove it from the unit b Slide the belt off the drum Belt REASSEMBLY NOTE Use the following illus tration as a guide when installing a new belt Idler Pulley Drum Drive Motor Pulley Keyhole Slot Lift ...

Page 45: ...ler support remove the other triangular ring from the support 9 16 Nut Flat Washer Triangular Ring Roller Support Roller Support Triangular Ring b Slide the roller off the roller support NOTE There are two rollers on the front panel and two on the rear panel as shown below Front Rollers Rear Rollers Rear Panel inside Front Panel inside DRUM INSTALLATION NOTE Be sure to po sition the drum with the ...

Page 46: ...ens and remove the lens 4 Remove the bulb from the drum light socket 5 Remove the screw from the drum light holder and pull it forward so you can access the wires 6 Disconnect the wire connectors from the light socket terminals Lens Screw Drum Light Lens Drum Light Holder Screw Bulb Wire Connectors Light Socket Squeeze Arms 7 Squeeze the locking arms and remove the socket from the drum light holde...

Page 47: ...e the lint filter screen 3 Remove the two front screws from the outlet grille 4 Remove the three inside screws from the outlet grille Outlet Grille Screws Lint Filter Screw Screw Screw Outlet Grille 5 Pull the moisture sensor away from the dryer and disconnect the black and yel low red wires from the moisture sensor strips Yellow Red Wire Black Wire Moisture Sensor ...

Page 48: ...4 16 NOTES ...

Page 49: ...tions before replacing a component Look for broken or loose wires failed terminals or wires that are not pressed into their connectors far enough Check for wire connectors that are not pressed tightly onto their terminals Voltage tests must be made with all connec tors attached Resistance tests must be made with the power cord unplugged from the outlet and with the wiring disconnected All tests sh...

Page 50: ... should indicate between 2 4 and 3 6 Ω main winding 5 Touch one ohmmeter test lead to the blue motor wire connector and the other test lead to connector pin 3 violet wire The ohmmeter should indicate between 2 4 and 3 8 Ω start winding 6 If either resistance is much larger than 4 ohms replace the motor If the resistances at the motor are correct check for a failed belt switch If the belt switch is...

Page 51: ... electrical power to the dryer 2 Set the ohmmeter to the R X 1 scale 3 Disconnect one of the wire connectors from the heater terminal block 4 Touch the ohmmeter test leads to the ter minals on the heater terminal block The ohmmeter should indicate between 7 and 12 ohms Heater Terminal Block ...

Page 52: ...ower to the valve is turned off A centrifugal switch on the motor also opens the heater circuit Once the thermal fuse has opened it will not reset and must be replaced Check for a failed thermistor or a shorted heater element elec tric dryers only Blower Housing Thermal Fuse 91 C 196 F 1 Disconnect the electrical power to the dryer 2 Set the ohmmeter to the R X 1 scale 3 Disconnect the wires from ...

Page 53: ... Select the desired temperature cycle to be tested and select 20 minutes of Timed Dry heat using the More Time or Less Time pushbuttons 8 Hold a glass bulb thermometer capable of reading from 32 C to 82 C 90 to 180 F in the center of the exhaust outlet Mea sure the exhaust temperatures with the heater on and off The correct exhaust tem peratures for the various settings are shown in the following ...

Page 54: ...sconnect the electrical power to the dryer 2 Set the ohmmeter to the R X 1 scale 3 Disconnect the wires from the thermal cut off 4 Touch the ohmmeter test leads to the ther mal cutoff terminals The ohmmeter should indicate continuity 0 Ω If the meter indi cates an open circuit infinite replace both the thermal cutoff and the high limit ther mostat In addition check for a failed heater element or a...

Page 55: ...e terminals 4 Touch the ohmmeter test leads to the ter minal numbers shown in the chart If the resistance readings are not within the lim its specified in the chart replace the gas valve IMPORTANT Make sure to loop the wire har ness back through the strain relief after test ing 1 2 4 5 3 TERMINALS RESISTANCE 1 to 2 1365Ω 25 1 to 3 560Ω 25 4 to 5 1220Ω 50 ...

Page 56: ...ed in the console window the sensor is work ing normally 4 If the moisture sensor fails the diagnostic test check the moisture sensor wiring Dis connect the power to the dryer use an ohmmeter and check the yellow red and black wires for shorts continuity to ground first with no load wire connector disconnected and then with a load con nected 5 If the diagnostic test passes perform the thermistor t...

Page 57: ...has failed Replace the entire console electronics and housing NO BEEP SOUNDS If the associated LEDs do light up the beeper circuit may have failed on the machine control electronics board NO DRYER FUNCTION IS ACTIVATED WHEN A PARTICULAR PUSHBUTTON IS PRESSED If the associated LEDs do light up the machine control electronics board may have failed AN E3 ERROR CODE IS DISPLAYED An E3 error code means...

Page 58: ...mmeter to the R X 1 scale Refer to the illustration below for the following tests 5 Touch the black ohmmeter test lead to the white wire pin in the connector and leave it there for the remaining tests 6 Touch the red ohmmeter test lead to the brown wire pin in the connector The meter should indicate an open circuit infinite 7 Touch the red ohmmeter test lead to the blue wire pin in the connector T...

Page 59: ...indica tors light change the dryer time by press ing the More Time and Less Time push buttons If either pushbutton fails to change the time the pushbutton is defective and it is not possible to enter the diagnostic mode Removetheconsoleelectronicsandhous ing see page 4 4 Indication 2 Problem E1 or E2 flashes on the display Corrective Action Refer to Thermistor Test on page 5 5 Indication 3 Problem...

Page 60: ...ield keypad The corresponding LED should turn off and the dryer should beep 7 Touch the Temperature keypad The five Temperature Level LEDs should turn off and the dryer should beep 8 Touch the End Of Cycle Signal keypad The threeEnd Of Cycle level LEDs should turn off and the dryer should beep ADDITIONAL TESTS 1 Open the dryer door The dryer should beep and the display will show a number followed ...

Page 61: ...tions 3 Check the control electronics 1 Be sure to hold the Start pushbutton down for 3 seconds 2 Check the wiring harness connections 3 If the displayed number flashes make sure the door is completely closed Press and hold the Start pushbutton down for 3 seconds 1 Test the Pause Cancel pushbutton 2 Check the control electronics and housing 3 Check the moisture sensor 1 Check the heater voltage 2 ...

Page 62: ...6 4 NOTES ...

Page 63: ...7 1 WIRING DIAGRAMS ELECTRIC DRYER GAS DRYER ...

Page 64: ...7 2 NOTES ...

Page 65: ...7 3 NOTES ...

Page 66: ...7 4 NOTES ...

Page 67: ...R READY TO IDENTIFY YOU AS AN AUTHORIZED SERVICER FOR LITERATURE ORDERS PHONE 1 800 851 4605 IN CANADA FOR PRODUCT SPECIFICATIONS AND WARRANTY INFORMATION CALL 1 800 461 5681 FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER S HOME CALL THE TECHNICAL ASSISTANCE LINE 1 800 488 4791 HAVE YOUR STORE NUMBER READY TO IDENTIFY YOU AS AN AUTHORIZED SERVICER FOR WHIRLPOOL PRODUCTS 1 800 253 1301 FOR KITCHENA...

Page 68: ...CORPORATION ...

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