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Part Number: 4604223 — Rev:0
Section 1
Section 1
Actuator Motion Test
1. If you have software version 4.0.1 or higher then there
is a function called motion test. This test will drive the
motor up and down at various voltages to test the motor
and encoder. To find this function complete the following
steps
a. Go into the diagnostics screen.
b. Press start on the advanced menu.
c. Select log in and enter the password SERVGCR.
d. Select motion diagnostics.
e. Then press start motion diagnostics.
f. This will drive the platen up and down about 30 times.
2. If the test passes everything is ok.
3. If the test fails it can be a sign of issues on the lift system
or actuator.
a. Follow guidance in motor over current procedure.
SIB Faults
1. Check all LEDs are showing the same as the lane next to
the suspect board.
a. If not review LED meaning on cut sheet to confirm what
is giving the issue
2. If everything looks correct, then move this SIB to the
other lane and test its function. If the fault follows, then
it would be sensible to assume the SIB is faulty.
a. If the fault stays on the original lane then the fault is
not the SIB.
b. If the fault disappears from both lanes then it is most
likely an issue with the jumper connections to the SIB
so the issue should now be resolved but to verify you
should move the board back to its original position.
UI not powering
1. Check SIB and ensure the 12V LED is illuminated.
a. If yes proceed to next step.
b. If no then Proceed to Power board diagnostics and SIB
2. Unplug the UI and check the wires at both ends.
a. It is possible the UI RJ45 cable has been pulled
dislodging the cable from the UI.
b. Check the RJ45 socket on the SIB and ensure all pins
are correctly aligned to match the RJ45 plug
3. If everything looks ok plug UI into another lane to test if
it works.
a. If it fails to work replace the UI
UI Freezing/ not booting or going slow
1. If the UI has any of the above it is recommended to install
the Recovery software in case, there is a corrupt file (the
recovery process has its own instructions to follow)
2. If the UI is still running slowly or freezing, ensure that
the grill has a good ground both to the grill and from the
incoming ground to the front of the grill.
a. If in doubt install 2 additional ground leads from the
main incoming ground to the front panel ground screws
(on the grill chassis)
3. If after all this the UI is still running slowly and freezing it
will be necessary to replace the UI.
UI Recovery procedure
1. The folder must be un-zipped- then the files taken out of
the folder and put on a blank stick
2. With the grill off insert Recovery USB and Turn on Grill
this will search/start the recovery program (may take a
couple of minutes)
3. Touch Screen Calibration (being careful not to tap screen
twice)
4. When you are prompted to enter code use: 997572
5. Grill will start recovery procedure
6. Touch screen calibration will be required again (being
careful not to tap screen twice)
7. Remove USB
8. When prompted to enter code again press “Quit”
9. Grill will go through self-test procedure
10. This will then ask if it’s a McDonalds or General market
grill or manufacturing. Select the customer/ chain you
are in.
11. When home screen appears go to settings (Code:
servgcr)
12. The grill controller is now in an uncommission state,
so you will need to go back through it and input all the
settings again including
• Date, Time, Installation date and serial number.
• Gap Calibration
• Temperature Calibration
