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Part Number: 4604223 — Rev:0 

11

Section 1 

Section 1

•  Power calibration 

•  Recipes and menus 

UI Touch screen Calibration

1.  Load an unzipped copy of the ts_calib software on to the 

root directory of a USB
Note. This is only for version 4.0.1 and higher software 

2.  Insert the USB into the grill

3.  Cycle grill power 

4.  Touchscreen calibration should now start

5.  Once all 5 spots have been selected remove USB and 

cycle power 

i.  Note. If you skip or double press on a step just cycle 

the grill power to avoid saving your changes before 
you complete the 5-point process.

Power Supply PCB no power 

1.  You can visually check the power output from this board 

by checking the SIB power LED for 24V is illuminated.

2.  If the LED is not illuminated, check the out coming power 

by testing across the red and green output wires.  It is 
important to understand that the board has 4 separate 
24VDC output supplies so check all.

a.  Note. check Green – Red not to ground and ensure 

you have disconnected the load from the plug-in case 
something is dragging the voltage down.

b.  If you have lost just one supply on the ME grill you can 

move the output cable around to get the grill working 
whilst you order a replacement.

3.  If you have no output check the incoming supply to the 

board.  There should be AC line voltage present.

a.  If you have input power but no output, then the PCB 

has failed and require replacing.

b.  If you have no input voltage check the 2 fuses at the 

front of the grill.  If these have failed, then all lanes will 
have no control circuit power but will have 3 phase 
power to the contactors. 

Power supply PCB giving low power (Below 
24Vdc)

1.  Disconnect the output of the power supply board and 

then check the voltage.

a.  If the voltage is still low, by +/-1 VDC you can adjust this 

via a small potentiometer on the front lower corner of 
the board.  When adjusting ensure you disconnect the 
output and measure the voltage for accuracy to 24Vdc 
before reconnecting the output plug.

2.  If the voltage is now correct, then there is an issue on the 

24vDC circuit dragging the voltage down.

a.  To isolate the faulting circuit, you can start by 

disconnecting each out put jumper Harness on the 
SIB.  Follow the below order and check between each 
disconnection.

i.  Switch and sensor harness (most common issue as 

wires get trapped in platen arm lid)

ii.  Level Motor (if on an ME/MG grill)

iii.  Actuator motor (power)

iv.  Actuator encoder

v.  Green button harness

vi.  UI RJ45

vii.  26 pin ribbon cable

b.  If we all of these disconnected, you still have a voltage 

issue then it is most likely an SIB failure you can prove 
this by taking the SIB and trying it on another lane.

SSRB Issues

Not heating 

1.  Check all cables and connectors are inserted correctly

a.  Remove them and then plug back in do not rely on 

visual only

2.  In the UI check if the lane is a master or slave 

a.  If it’s a slave, then the master lane needs to be working 

and a power sync cable must be installed 

b.  If it’s a master, ensure none of the other lanes are 

master and connected with the power sync cables 
together.

i.  Power sync cables are installed to the left of the 

ribbon cable on the SIB 

c. Simple Master Slave relationship guide

i.  A slave must be connected to a master with a power 

sync cable 

ii.  Masters can not be connected to other masters with 

a power sync cable.

d.  If the Slave/ Master configuration is incorrect it will 

cause the SSRB not to operate and the high-power LED 
on the SIB will not illuminate on even if there is high 
voltage present.

3.  In the UI go to settings then Heater state test.

a.  Run the heater test you should see each element raise 

temperature.  If it is good the display will turn green.

b.  If bad the display will turn that element zone red.

4.  If you have a failure you can activate that zone and check 

the LED for the zone Triac.

Summary of Contents for Garland ME-1P

Page 1: ...Part Number 4604223 Rev 0 Gas Electric Clamshell Grill M E G 1P M E G 2P M E G 3PX Next Generation Grill Troubleshooting Guide ...

Page 2: ...ormance and trouble free operation of your equipment Visit our website https clamshell garland group com for manual updates translations or contact information for service agents in your area nWarning Do Not Store Or Use Gasoline Or Other Flammable Vapors Or Liquids In The Vicinity Of This Or Any Other Appliance Never use flammable oil soaked cloths or combustible cleaning solutions for cleaning n...

Page 3: ...ry terminals before operation Connections can become loose during shipment and installation DANGER Do not operate any appliance with a damaged pinched cord or plug All repairs must be performed by a qualified service company DANGER Failure to disconnect the power at the main power supply could result in serious injury or death The power switch DOES NOT disconnect all incoming power DANGER Copper w...

Page 4: ...dly move at any time Turn Grill Off at main switch when cleaning platens as there can be an unexpected movement of the platens CLEARANCE Caution Do not block the supply and return air vents or the air space around the air vents Keep plastic wrappings paper labels etc from being airborne and lodging in the vents Failure to keep the air vents clear will result in unsatisfactory operation of the syst...

Page 5: ...properly secured before operating this equipment nWarning Do not spray aerosols in the vicinity of this appliance while it is in operation nWarning Risk of burns from high temperatures You may get burnt if you touch any of the parts during cooking Surfaces close to the cooking surface including side panels may get hot enough to burn skin Use extreme caution to avoid coming in contact with hot surf...

Page 6: ...hes 9 Motor Over current E2 Error 9 SIB Board LED Location 10 Actuator Motion Test 11 SIB Faults 11 UI not powering 11 UI Freezing not booting or going slow 11 UI Recovery procedure 11 UI Touch screen Calibration 12 Power Supply PCB no power 12 Power supply PCB giving low power Below 24Vdc 12 SSRB Issues 12 Not heating 12 SSRB Revision unknown 13 Level Motor Not adjusting 13 Baumer Sensor Faults 1...

Page 7: ...platen drives to 100 mils then the Lower kill switch is incorrectly positioned 5 Readjust the lower switch position and complete steps 3 4 Motor Over current E2 Error Check your SIB version Revision N or higher are newest spec Revision M could cause and issue when fitted with a Norgren Actuator 1 Drive the platen up and down a Whilst doing this check the LED on the SIB that shows over current E2 b...

Page 8: ...ing normal operation 9 Red DEBUG 4 Data Communication Blinks when SIB software updates lights if error between SIB and UI 10 Green Heartbeat Blinks during normal operation 11 Green 5V Power Constant when power supply connected 12 Green 12V Power Constant when power supply connected 14 Blue Green Button Light when green button is pressed The right most LED at location indicated 17 Amber Upper Lift ...

Page 9: ... UI b Check the RJ45 socket on the SIB and ensure all pins are correctly aligned to match the RJ45 plug 3 If everything looks ok plug UI into another lane to test if it works a If it fails to work replace the UI UI Freezing not booting or going slow 1 If the UI has any of the above it is recommended to install the Recovery software in case there is a corrupt file the recovery process has its own i...

Page 10: ... the front lower corner of the board When adjusting ensure you disconnect the output and measure the voltage for accuracy to 24Vdc before reconnecting the output plug 2 If the voltage is now correct then there is an issue on the 24vDC circuit dragging the voltage down a To isolate the faulting circuit you can start by disconnecting each out put jumper Harness on the SIB Follow the below order and ...

Page 11: ...the fault follows then the SSRB is faulty 6 If the fault is still present it could be an issue with the SIB so follow SIB diagnostics process Level Motor Not adjusting 1 From the screen in the gap calibration screen check the line is within the white box and the rear sensor reeds between 160 310 mils 2 Provided the line is in the white range you can press the up or down arrow a To verify the volta...

Page 12: ...there is a connection by the actuator so check this is correctly connected before assuming a new harness is required h If after the test the sensor still did not change the reading then it is the sensor that is at fault and needs replacing Replacing a Baumer sensor 1 Look at the top of the sensor and note how many threads are visible a Remove the 3 wires noting their position b Loosen the locking ...

Page 13: ... provides the world s top chefs and premier chain operators or growing independents with industry leading equipment and solu ons Our cu ng edge designs and lean manufacturing tac cs are powered by deep knowledge operator insights and culinary exper se All of our products are backed by KitchenCare our a ermarket repair and parts service CLEVELAND CONVOTHERM DELFIELD FITKITCHEN FRYMASTER GARLAND KOL...

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