
A
QUA
L
OGIC
COMPANION
WATER
HEATER
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Product Manual
Troubleshooting
(continued)
1 Undersized water heater?
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There are many methods of sizing various applications, i.e. ASHRAE sizing tables or ASPE domestic water
heating design manual.
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Confirm the water demand required for the application.
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Confirm the flow rates of the fixtures.
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For example, was the tank sized for shower heads at 2.0 gpm, while the actual heads are 5.0 gpm?
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Use a bucket and a stopwatch to determine fixture flow rates.
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Evaluate the hot water usage pattern for a day.
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Is the peak demand unusually high for the application?
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Has the demand for domestic hot water changed since the system was installed?
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A bathroom remodeling project — new shower fixtures or a whirlpool tub would substantially change
the domestic water demand.
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New appliance added, such as a dishwasher or clothes washer?
2 Boiler system improperly sized?
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Can the boiler provide the required output to meet the domestic water load?
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Have a qualified service technician determine the domestic water heating load.
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Compare to the capacities listed at the end of this manual to ensure the WM97+ boiler and
Aqua Logic (CWH) water heater are correctly sized.
3 Check component parts.
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Is the WM97+ control set properly and operating correctly?
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Review WM97+ Boiler manual and this manual to check control settings.
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If water heater control is set to “SCHEDULE,” check whether the problem is occurring during times
when the operating mode is set to Economy.
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Try changing operating mode to “High-performance.”
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During a call for heat by the water heater, does the Aqua Logic (CWH) circulator begin pumping,
does the boiler fire? Check all components in the system to ensure they are properly functioning.
4 Check boiler operating temperatures.
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If possible, increase the boiler operating temperature to 180°F or 190°F or increase tank storage tempera-
ture. Read the boiler manual and this manual for adjustment instructions and WARNINGS.
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Maintain a minimal temperature in the boiler during non-heating seasons.
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A boiler typically has a higher standby loss than the indirect water heater.
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After a long standby period, the colder boiler may absorb the stored energy within the water heater
during the initial call for heat.
Insufficient hot water
Part number 635-500-156/1113
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