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Chapter 8:
Troubleshooting and Reconfiguring
When There is a Problem
The controller is only one part of your control system. Often, what appears to be a problem with the
controller is really a problem with other equipment, so check these things first:
• Controller is installed correctly. (See
for help.)
• Sensors, such as thermocouples and RTDs, are installed correctly and working.
NOTE!
If you suspect your controller has been damaged, do not attempt to repair it
yourself, or you may void the warranty.
If the troubleshooting procedures in this chapter do not solve your system’s problems, call
Application Engineering for additional troubleshooting help. If you need to return the unit to Watlow
for testing and repair, Customer Service will issue you an RMA number. See
Authorization (RMA) on page 3.
CAUTION!
Before trying to troubleshoot a problem by replacing your controller with
another one, first check the installation. If you have shorted sensor inputs to high voltage
lines or a transformer is shorted out, and you replace the controller, you will risk damage
to the new controller.
If you are certain the installation is correct, you can try replacing the controller. If the second unit
works correctly, then the problem is specific to the controller you replaced.