Be prepared to provide the serial numbers of the modules in your system when you contact
Waters customer support.
To view module information:
1.
In the console, select a module from the system tree.
2.
Click
Configure
>
View module information
.
The Module Information dialog box displays this information:
• Serial number
• Firmware version
• Firmware checksum
• Component software version
Alternatives:
• In the main window, point to the visual representation of the system module that you
want information about.
• Obtain the serial number from the printed labels on the module’s rear panel or inside
the sample compartment door.
4.2 Maintenance procedures and frequency
Consult the individual module's overview and maintenance guide on the documentation CD for
routine maintenance procedures and frequency.
4.3 Spare parts
To ensure that your system operates as designed, use only Waters Quality Parts. Visit
for information about Waters Quality Parts, including how to order them.
4.4 Troubleshooting with Connections INSIGHT
Connections INSIGHT is an intelligent device management (IDM) Web service that enables
Waters to provide proactive service and support for a system. To use Connections INSIGHT, you
must install its service agent software on a MassLynx or Empower workstation. In a client/server
system, you must also install the service agent on the computer that controls the system. The
service agent software automatically and securely captures and sends information about the
support needs of a system directly to Waters. If you encounter a performance problem when
using the console software, manually submit a Connections INSIGHT request to Waters
Customer Support. Alternatively, use
Remote Desktop
, a real-time collaboration option that
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