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Answering machine does not record any messages
•
Make sure the answering machine is switched on. See page 29.
•
The memory may be full, please delete some old messages to free up space. See page 29.
•
Make sure answering machine is set to ANSWER & RECORD mode.
Answering machine messages have the wrong date and time
•
Have you manually set the date and time? See page 25.
Cannot access your messages from another phone
•
Have you changed the remote access security PIN code? See page 30. Always keep a note of the new PIN code in a safe
place.
•
Has remote access been disabled? To enable remote access, see page 30.
•
Make sure you are calling from a touch-tone telephone. When dialling a number, there should be tones. If there are clicks,
then it is not a touch-tone telephone and cannot activate the answering machine.
•
The answering machine might not detect the remote access code when your announcement is playing. Wait until the
announcement is over before entering the code.
•
There might be interference on the telephone line you are using. Press the dial pad keys firmly when dialling.
My caller ID features are not working properly
•
Caller ID is a subscription service. You must subscribe to this service from Telkom for this feature to work on your
telephone.
•
The caller may not be calling from an area which supports caller ID.
•
Both your and the caller’s telephone service providers must use equipment compatible with the caller ID service.
•
The caller ID information shows after the first or second ring.
•
If you subscribe to high-speed Internet service (ADSL - digital subscriber line) through your telephone line, you must install
an ADSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems
caused by ADSL interference. Contact your ADSL service provider for more information about ADSL filters.
The telephone does not receive caller ID or the telephone does not show caller ID during call waiting
•
Make sure you subscribe to caller ID with call waiting features provided by your telephone service provider.
•
The caller may not be calling from an area which supports caller ID.
•
Both your and the caller’s telephone service providers must use equipment compatible with caller ID service.
•
If you subscribe to high-speed Internet service (ADSL - digital subscriber line) through your telephone line, you must install
an ADSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems
caused by ADSL interference. Contact your ADSL service provider for more information about ADSL filters.
and New voicemail appear on the handsets and I don’t know why
Your telephone has voicemail indication that is separate from the built-in answering system. If
and
New voicemail
appear
on the handsets, your telephone has received a signal from your telephone service provider that you have a voicemail message
waiting for you to retrieve from your telephone service provider. Contact your telephone service provider for more information
on how to access your voicemail.
Base unit does not ring, but the lights are on
•
Have you connected the telephone line correctly?
•
Is the base ringer set to off?
•
You may have a faulty line or socket. Try using another socket.
Buzzing noise on my phone or on other electrical equipment nearby
•
Sometimes your DDA200BT can interfere with other electrical equipment if it is placed too close. It is recommended that
you place your DDA200BT at least one meter away from electrical appliances or metal obstructions to avoid any risk of
interference.
•
If you have an ADSL internet service ensure correct filters are installed to prevent interference.
Summary of Contents for DDA200BT
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