34
Nad Lasem 8, Zabia Wola
96-321 Zelechow
Poland
TECHNICAL HELP LINE
Speak to a Sirocco trained engineer
0904 0843473
(0904 084 FIRE)
This is a premium rate number charged at 1.00 plus vat per minute from BT lines
Mon to Fri 9:00 to 17:00
WARRANTY AND SERVICE
For warranty registration or for a home service call:
www.siroccofires.com
For assistance to complete a registration or a home service
Call us on 08432-890102 Mon to Fri 9:00 to 16:00
Our warranty statement
CONDITIONS OF GUARANTEE
Sirocco (hereinafter referred to as the company) will, at its option, repair or replace free of charge any product or part
thereof which is shown to the satisfaction of the company to be defective due to faulty materials or workmanship within 12
months from the date of purchase, subject to the conditions set out below:
1.
Gas fire installation and commissioning must be carried out by a GAS SAFE registered engineer that has a valid and
relevant qualification to work on such appliances in accordance with the installation instructions supplied with the
product.
2.
The warranty registration form must be correctly completed and returned to Sirocco within 28 days from
date of purchase
3.
A valid and correctly completed installers Commissioning Declaration form (as supplied in the warranty registration
form) relating to the installation of the product must be presented to the company in respect of any claim under
this guarantee.
4.
A CP1 form must be completed on commissioning the appliance and registered with GAS SAFE
5.
The product must only be operated in accordance with the user instruction book.
6.
The installation must be in accordance with the installation instructions and comply with all current
legislation and building regulations.
7.
The guarantee commences from date of purchase. A proof of purchase is required as part of the validation to
receive a warranty service. A sales receipt showing the original date of purchase is considered proof of purchase no
other documentation will not be accepted.
8.
The guarantee shall not cover any fault or defect caused by faulty installation, including failure to observe the
installation instructions supplied with the product. Accordingly the company will charge a fee to cover the cost to
the company of travel and/or time spent to rectify a product which is incorrectly or improperly installed and for any
parts that may have been so damaged due to this. The company will advise the amount of such fee and take your
credit or debit card details prior to our engineer’s visit. The fee will be charged to your credit or debit card if the
defect is other than a manufacturing fault.
9.
The guarantee is non-transferable and is made to the first retail purchaser provided that the sale is made through
an approved company stockist.