UD101L User Guide Document: UD101L-2
----------------------------------------------------------------------------------------------------------------------------- ---------------
43
12. Technical support
➢
together with as much information as possible.
➢
The following information is required for a swift response.
-
Sink device (projector): type and model number
-
Screen details or specific application details.
-
GeoBox model No. and series No.
-
Details of the signal source and the resolution.
-
Press [Info] key to get System Information and send the data to us, including input/output
timing and F/W version.
-
The exact nature of the problem. Please be as detailed as possible.
-
If possible, please attach the Pictures of the issue.
➢
Usually we will response within 24 hours (excluding weekends)
➢
Please note that if the machine is sent back for repair, user needs to pay for the delivery cost.
13. Safety Precaution and Maintenance
13.1. Power Supply
Please connect electric power for all devices in the system from the same Power Distribution Box
with correct grounding. Open the power after finishing system connection to reduce the risk for
system damage from high floating voltage.
13.2. Working Environment
Please locate UD101L in an environment free from dust, moisture and high temperature with good
ventilation.
13.3. Warranty
This device is designed and tested to the highest standards and backed by two years
’ parts and
labor warranty. Warranties are effective upon the first delivery date to the end customer and are
non-transferable. Warranty period extension is available up to 5 years through paying extra
charges.
