Visonic Remote Programmer Software User Manual Download

Page: 83 / 88

Chapter 12: Troubleshooting

DE5450S Remote Programmer Guide Rev. 8

PROBLEM DIAGNOSIS

POSSIBLE

SOLUTION

I do not have

Master Privilege
anymore.

G1.

Authorization for

using the Master
code and Master
download code
may be
temporarily
denied

G1.

Perhaps login was performed using

the Installer Code. Another possible
cause is that the Installer Code is the
same as the Master code. See
Chapter 9, which provides details for
dealing with the problem.

Summary of Contents for Remote Programmer Software

Page 1: ...Remote Programmer Software For PowerMax and PowerMaster User Guide...

Page 2: ...s whether written oral express or implied including any warranty of merchantability or fitness for a particular purpose or otherwise In no case shall the Manufacturer be liable to anyone for any conse...

Page 3: ...provides a general overview of what is included in them Chapter 7 describes how to connect to the PowerMax PowerMaster This chapter details the different connection types and available settings how t...

Page 4: ...entation Note Additional information relevant to the presently discussed subject Warning Caution Information that is essential for your safety and to avoid damaging the hardware or software bold text...

Page 5: ...pter 3 Menus 10 3 1 Sites Menu 10 3 2 Edit Menu 10 3 3 View Menu 11 3 4 Communications Menu 11 3 5 Advanced Menu 12 3 6 Help Menu 13 Chapter 4 Sites 14 4 1 Introduction to Sites 14 4 2 Creating a New...

Page 6: ...Repeater Enrollment 37 6 15 Keypad Enrollment 37 6 16 2W Keypad Enrollment 39 6 17 Zone Definitions 39 6 18 Zone Status Trouble 40 6 19 Panel Status Trouble 42 6 20 Event History Log 43 6 21 Screen Sa...

Page 7: ...ts 65 10 1 Defining and Generating a Report 65 10 2 Viewing a Report 66 10 3 Printing a Report 68 Chapter 11 Display Screen Appearance 70 11 1 Changing the Color 71 11 2 Column Alignment 71 11 3 User...

Page 8: ...ntinues to support PowerCode based systems and PowerMax alarm systems Remote Programmer allows offline preparation of specifications each of which is a set of parameters especially tailored for a part...

Page 9: ...mmer he can compare the parameters of the different systems and copy them if necessary The data is then transferred to each system through a modem RS 232 CABLE REMOTE SETUP EXTERNAL MODEM EXTERNAL MOD...

Page 10: ...orts as instructed in the manual supplied with the modem Then connect the modem to the telephone line The modems suitable for use with Remote Programmer are listed in the Modem field in the Communicat...

Page 11: ...art Remote Programmer easily 2 3 Starting Remote Programmer 1 On the Windows Desktop double click on the Remote Programmer icon the Login screen appears Figure 2 4 Login Screen 2 In the Operator edit...

Page 12: ...displays the following features The name of the Remote Programmer file that you have opened The windows Minimize button The windows Maximize button The windows Close button Menu Bar Displays the menus...

Page 13: ...the system Button Name Function Also accessible through menu New Displays the New Sites window Sites Sites Displays the Sites List window Sites Save Saves the site file displayed on the screen Sites...

Page 14: ...the table currently visible on the screen available in PowerMax only Communications Help Displays the Remote Programmer Help files Help Device Configuration Performs device configuration Stop Termina...

Page 15: ...mming 2 5 Navigating Around Remote Programmer You can move around the Remote Programmer screen and carry out functions in a variety of ways Mouse Use the mouse to point to a position on the screen the...

Page 16: ...ng Remote Programmer At any time you can exit Remote Programmer To Exit the Program 1 From the Sites menu select Exit A popup message appears prompting you to save the recent changes to the system 2 C...

Page 17: ...t Site information Save Saves an existing Site file Save As Enables you to save a site file by a new name Print Prints a report Print Preview Displays the report on the screen before you print it Prin...

Page 18: ...mmunication process with the control panel All of these functions appear on the toolbar Menu Item Function Login Logout Begins the login logout process to from the control panel Update Login Data Enab...

Page 19: ...om names Upload Customized Zone Sensor Names Retrieves the updated custom names from the PowerMax PowerMaster Port Auto Detection Automatically begins a search for the control panel that is connected...

Page 20: ...unction Help Topics On line Help to increase your knowledge about Remote Programmer and help you use it to its maximum potential About Remote Programmer Provides Remote Programmer copyright and versio...

Page 21: ...the Sites Location or Click the Search button in the tool bar or by selecting Search in the Sites menu Note The Site List window opens with no data Figure 4 5 Site List Window This window displays a...

Page 22: ...ing Site New Opens a new Site Delete Deletes a Site Exit Closes the Remote Programmer application When you display the Sites List from within the system the Exit button appears as a Cancel button This...

Page 23: ...Site The New Site dialog box appears Figure 4 6 New Site Window Work Online The New Site dialog box has two tabs Work Online Enables direct operation with the control panel via a serial port or telep...

Page 24: ...ptions Serial Port Communications Mode 2 Ensure that Serial port is selected in the Communication mode field and that the serial port details are correct refer to chapter 7 Connecting to the Control P...

Page 25: ...e computer ports to detect PowerMax PowerMaster presence Caution For local download the panel must be set to the installer mode otherwise the software will not detect it not applicable to PowerMax 6 C...

Page 26: ...tions The Options Communications dialog box will appear Figure 4 9 Options Telephone Modem Communications Mode 2 Select Telephone modem in the Communications mode field 3 Click OK The New Site window...

Page 27: ...phone Modem Mode 4 Enter the Phone Number and the Download Code located in the control panel for further details see PowerMax or PowerMaster User Guide The Login button will become enabled 5 Click Log...

Page 28: ...you do not require and click the Remove button to delete the model from the list To reset the list click the Load button 3 Click OK The Remote Programmer main screen will appear and the table data det...

Page 29: ...te and saved it you can view it at any time 1 Either select the site from the recently used files in the Sites menu or in the Sites List window select the site name to display and click Open 2 The Rem...

Page 30: ...t retrievable 2 Click Yes to delete the account or No to return to the Sites List If you click Yes the Remote Programmer main window appears and displays the last site that was opened 4 8 Exiting the...

Page 31: ...user Login as a different user without exiting Remote Programmer 5 1 Adding New Users 1 From the Sites menu select Users then Add new user the Add new user dialog box will appear Figure 5 13 Add New...

Page 32: ...er dialog box will appear Figure 5 14 Deleting User Name Dialog Box 2 In the User Name edit box type the user s name 3 In the Password edit box type the user s password 4 Click Delete a message box ap...

Page 33: ...ew password 5 Click Change a message box appears confirming the user password change 5 4 Login as a Different User 1 From the Sites menu select Users then Login as a different user the Remote Programm...

Page 34: ...vigate between the cells and focus on the different parameters then click the left mouse button or press ENTER to edit the cell and change the values Remote Programmer includes the following tables No...

Page 35: ...eyfob Definitions Keypad Definitions Siren Definitions Zone Definitions Motion Zone Definitions Contact Zone Definitions Smoke Zone Definitions Camera Zone Definitions Flood Zone Definitions Gas Zone...

Page 36: ...ot applicable to the device 6 1 Site Information Site Information displays general information about the site control panel Panel Site Name The name of the site where the control panel is installed By...

Page 37: ...erG version you can set separate passwords for the Master Installer and the Installer Installer Code A 4 digit password used to manage the control panel via the built in keypad In the PowerG version y...

Page 38: ...tivate the control panel PowerMax and PowerMaster 10 can store up to 8 user numbers and codes PowerMaster 30 can store up to 48 user numbers and codes All User codes must be different from the Duress...

Page 39: ...Details Tables 32 DE5450S Remote Programmer Guide Rev 8 6 5 Communications Definitions Communications Definitions enables you to set the telephone communication parameters to the requirements of the p...

Page 40: ...vice Settings for further details When the X 10 device settings table is uploaded the Remote Programmer will also load the PGM table However this does not occur the other way around 6 7 Internal Siren...

Page 41: ...wnload upload the X 10 device settings you need to select this table and press the download upload table button For further information see Chapter 8 Data Note When the X 10 device settings table is u...

Page 42: ...g Good Poor or Not OK device configuration and walk test 6 13 Keyfob Enrollment A Keyfob transmitter is a multi button wireless unit They enable the carriers to perform certain system functions quickl...

Page 43: ...chapter 7 Connecting to the Control Panel 3 Upload the keyfob data from the panel 4 In the Keyfob Enrollment table enter the keyfob ID the sync counter and the sync counter backup numbers displayed on...

Page 44: ...d is a multi button wireless keypad unit The number of supported keypads can vary according to the installed control panel In order that the control panel and the Remote Programmer will recognize the...

Page 45: ...d data from the panel 4 In the Keypad Enrollment table enter the keypad ID the sync counter and the sync counter backup numbers displayed on the screen next to the keypad number to which you enrolled...

Page 46: ...t A 2W two way keypad such as KP 140 PG2 is a multi button wireless keypad unit The Remote Programmer displays all enrolled 2 way keypads 6 17 Zone Definitions Zone Definitions allows you to attribute...

Page 47: ...g and configuration can be set up in separate tables dedicated to monitoring Motion Contact Smoke Camera Flood Gas Hard Wired Devices and Temperature 6 18 Zone Status Trouble This table is applicable...

Page 48: ...e detected in zone OPEN Zone is open For example a room door was opened TAMPER ALARM Device tamper is occurring while system is an Armed state TAMPER OPEN Device tamper is occurring while system is ei...

Page 49: ...ire is burning The alarm state ends only after disarming and then rearming the system 6 19 Panel Status Trouble This table is applicable to the PowerG models The Panel Status Trouble screen displays d...

Page 50: ...Log The Event Log displays the different events that the control panel has detected together with their details The Remote Programmer stores up to 100 events This table includes event number relevant...

Page 51: ...ssage may contain up to four rows of text max of 16 characters on each row To activate the screen saver set the screen saver field at the panel definition table to an option other than off The screen...

Page 52: ...the parameters off site or by local connection via direct cable used when the operator specifies the parameters on site Once connected it is possible to perform a number of operations for example uplo...

Page 53: ...sed for serial connection The Parity and the Stop bits fields do not change Figure 7 17 Communications Mode Serial Port 2 Change the Comm port field as necessary 3 Auto Detection Option Check the Auto...

Page 54: ...analog direct Dials the GSM unit of the control panel by analog communication at a baud rate of 300 GSM digital direct Dials the GSM unit of the control panel by digital communication at a baud rate...

Page 55: ...f the two following methods of using digital communication i The user needs to obtain a digital number for the GSM unit The Remote Programmer is then able to connect to the GSM unit via digital commun...

Page 56: ...19 Options Telephone Modem Communications Mode 2 In the Telephone Modem section of the dialog box select from the Modem drop down list the modem to use for connecting to the control panel 3 Click Set...

Page 57: ...ep 2 Waiting 2 4 rings The dialing process ends if connection is made Step 3 Hanging up Step 4 Waiting a number of seconds before trying again Step 5 Beginning the dialing process again The Try to con...

Page 58: ...rings and then click Hang Up Enter the number of seconds entered in the Wait for 2 4 rings during field and Wait for Connection fields 6 Check the Use only additional initialization commands checkbox...

Page 59: ...e initiated either when creating a new site file or when a site file is already open This procedure differs when the communications mode is set to Serial Port or Telephone Modem The first part of the...

Page 60: ...Modem GSM Callback When connecting by telephone modem after clicking Login the Modem dial up dialog box appears Figure 7 8 Modem Dial Up Device displays the modem specified in the Communications dial...

Page 61: ...nel by uploading or downloading either all site parameters or a specific table Update the system date and time To check if a zone detector is enrolled and communicating with the control panel 1 In the...

Page 62: ...propriate icon on the toolbar The system begins to transfer data between the control panel and the Remote Programmer The wording on the message box changes according to whether the transfer is upload...

Page 63: ...s to determine whether changes will be downloaded immediately as they are made or only when the download command is chosen To Update System Time Date 1 From the Communications menu select Change Syste...

Page 64: ...sor Names dialog box appears Figure 7 11 Customize Zone Sensor Names Window 2 In the Current name list select the name you want to change 3 In the New Name edit box type the new name 15 characters max...

Page 65: ...8 1 Defining Data Settings The Data dialog box enables you to customize specific data settings in the upload download process From the View menu select Options then click on the Data tab the Data dial...

Page 66: ...hen login is performed using the download code in the site information table Note For additional use of the download code see Chapter 9 Two Download codes 8 2 Using Customized Full Upload Download Dat...

Page 67: ...Click OK the Remote Programmer submits to memory the updated data Pressing full upload download updates the control panel with the new table settings Note The regular full upload download does not in...

Page 68: ...software access levels are determined by the PowerMax PowerMaster control panel There are two Download code types as follows Master Download code Installer Download code When performing login using t...

Page 69: ...ode and is assigned an Installer privilege Special cases A Master and Installer as the same Download Code The PowerMax PowerMaster control panel always confirms whether the download code is Master or...

Page 70: ...The central station can offer protection in this type of situation by modifying all the Master download codes When the installer will try to perform login with the old master download code it will be...

Page 71: ...Download Codes 64 DE5450S Remote Programmer Guide Rev 8 Download Code Site Information Master Download Code For Remote login Installer Download Code For Remote login Master Installer Code Panel Instal...

Page 72: ...Defining and Generating a Report Each Remote Programmer account comprises of 12 tables You can generate a report including information about some or all of these details After you specify the require...

Page 73: ...rint Preview Remote Programmer displays the report of the site on the screen as you have specified for printing in the Options dialog box This enables you to view the different details of the report b...

Page 74: ...Chapter 10 Reports DE5450S Remote Programmer Guide Rev 8 67 Remote Programmer screen...

Page 75: ...er The orientation of the paper To Determine the Print Setup 1 From the Sites menu select Print Setup the Print Setup dialog box appears 2 Specify the printer to where the report will be printed 3 Spe...

Page 76: ...g Box This screen enables you to do the following Select the printer to print the report Determine the print range Determine the number of copies of the report and whether or not they should be collat...

Page 77: ...Appearance 70 DE5450S Remote Programmer Guide Rev 8 Chapter 11 Display Screen Appearance Any changes to the appearance of the Site screens are made in the Display tab of the Options dialog box Figure...

Page 78: ...2 Click on the block of Tables zebra color the color palette appears 3 Select a color then click OK 4 Restart Remote Programmer 11 2 Column Alignment Remote Programmer defines the Table Details colum...

Page 79: ...rammer provides you with the possibility to change the language used in the software interface To Change the User Interface Language 1 Click the Language User Interface language drop down arrow then s...

Page 80: ...ectors in case of an external modem A2 You may have a COM IRQ conflict A2 Check whether you have the correct Com port and IRQ settings in your software and or in the Windows Control Panel Also verify...

Page 81: ...e displayed Install New Modem window C PC fails to communicate with the control panel via the Serial Port C1 The RS 232 cable is disconnected from the Com Port of your PC C1 Verify proper connection o...

Page 82: ...anel then change upload setting to Any Time b Wait until the Exit Entry state terminates and the control panel enters a valid state Disarm Arm Home Then login again E The program doesn t behave normal...

Page 83: ...aster Privilege anymore G1 Authorization for using the Master code and Master download code may be temporarily denied G1 Perhaps login was performed using the Installer Code Another possible cause is...

Page 84: ...in the chosen language This may require changing the language settings Windows XP 1 From Start Settings Control Panel double click Regional and Language Options The Regional and Language Options dial...

Page 85: ...isconnecting from PowerMax 58 Download all site parameters 56 table 57 E Edit Menu 10 Event Log Screen 44 45 Exiting PowerMax Remote Programmer 9 External Voice Box Screen 35 F Formatting conventions...

Page 86: ...p 69 R Remote Connection 48 54 Repeater Enrollment Screen 38 Reports 67 generating 59 60 62 66 print setup 69 printing 69 viewing 63 67 Requirements hardware software 3 S Serial Port 47 54 Serial Port...

Page 87: ...n 40 zone enrollment 36 zone status trouble screen 41 Telephone Modem connecting via 48 54 Title Bar 5 Tool Bar 6 Troubleshooting 74 login failure 76 modem communication 74 75 modem identification 74...

Page 88: ...ON MILTON KEYNES MK10 0BZ TEL 0845 0755800 FAX 0845 0755801 PRODUCT SUPPORT 0845 755802 VISONIC GmbH D A CH KIRCHFELDSTR 118 D 40215 D SSELDORF TEL 49 0 211 600696 0 FAX 49 0 211 600696 19 PHONE 0870...

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