VisionNet ADSL 201ER, User Manual

Page: 66 / 66

66
Technical Support and Modem Returns
To Our Valued Customer:
In our continuing effort to provide excellent customer and technical support and ensure your quick
connection to the Internet, we ask that you do the following if you experience connection problems:
1. Call your Internet service provider (ISP) to verify activation of your DSL service.
You may want to ask your provider if there are issues with your DSL line provider (typically your
phone company) that you should be aware.
2. After verifying from your ISP and/or DSL line provider that there are no issues with your DSL
service, call DQ Technology
’
s technical support staff at 1-866-286-XDSL (9375).
These basic steps are necessary to get you connected quickly and inexpensively.
If after troubleshooting your modem, DQ Technology
’
s technical support staff determines the modem
is defective and cannot be made to work properly, a Return Merchandise Authorization number (RMA)
will be issued for the return of the modem.
AN RMA NUMBER IS REQUIRED PRIOR TO RETURNING ANY PRODUCT.
Unfortunately, if you return a modem without a valid RMA, you will be charged a restocking fee and
handling fee.
As all our products are backed by an industry leading 5 year limited warranty (see manual),
DQ Technology will promptly ship a new or repaired modem to you once we receive the defective
modem. Credit is not given for returned modems.
Thank you for choosing DQ Technology!